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All Journal Jurnal Ilmu Komputer dan Informasi Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Computatio : Journal of Computer Science and Information Systems Journal of Information Technology and Computer Engineering Petir IKRA-ITH ABDIMAS Journal on Education Jurnal TAMBORA JCPS (Journal of Current Pharmaceutical Sciences) Jurnal Kefarmasian AKFARINDO The Asia Pacific Journal Of Management Studies JURNAL USM LAW REVIEW Jurnal Scientia Jurnal Fokus Manajemen Bisnis Journal Zetroem Jurnal Planologi dan Sipil (JPS) Jurnal Studia Akuntansi dan Bisnis (The Indonesian Journal of Management & Accounting) JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Jurnal Insan Farmasi Indonesia Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Jurnal Multidisiplin Sahombu OKTAL : Jurnal Ilmu Komputer dan Sains Jurnal Migasian Journal of Electrical Engineering, Energy, and Information Technology Nusantara Journal of Multidisciplinary Science Jurnal Pengabdian Masyarakat dan Riset Pendidikan EduInovasi: Journal of Basic Educational Studies Jurnal Manajemen dan Pendidikan Agama Islam J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi Ulil Albab PESHUM Journal Juridisch
Ade Irawan
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Journal : Jurnal Multidisiplin Sahombu

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Analysis Of The Impact Of Service Quality On Public Satisfaction In The Processing Of Certificates Of Impossibility In Bintara Village, West Bekasi, West Java Rosa Tipany; Ade Irawan
Jurnal Multidisiplin Sahombu Vol. 4 No. 02 (2024): Jurnal Multidisiplin Sahombu, (2024)
Publisher : Sean Institute

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Abstract

This study aimed to examine the impact of service quality on public satisfaction in obtaining a Certificate of Inability (SKTM) at Bintara Subdistrict, West Bekasi. A quantitative approach was employed, collecting data from 191 respondents who had previously applied for an SKTM. The results revealed that service quality significantly influenced public satisfaction. Specifically, the dimensions of reliability, responsiveness, assurance, and empathy were found to have a positive correlation with satisfaction. However, the study also identified challenges such as low public awareness, the absence of specific regulations regarding sanctions, and a lack of data verification by community leaders. These findings highlight the importance of improving service quality, particularly in terms of reliability, responsiveness, assurance, and empathy, to enhance public satisfaction with SKTM services. The study recommends strengthening the implementation of standard operating procedures, improving data accuracy, and increasing public awareness to address the identified challenges. Ultimately, these recommendations can contribute to a more efficient and effective public service delivery system at the subdistrict level.
Co-Authors Ade Silvina Afriansyah Afriansyah Agus Salim Mansyur Agustina Dyah Setyowati Ahmad Fauzan Rahman Alghifari Rasyid Zola Alwan Hadiyanto Arfan Dwi Madya Argya Fauziah Tansy Ariana Yunita Arin Novita Dewi Aryan Perdana Putra Asep Hidayat Ayu Adhita Damayanti Badrun Islami Baiq Hilda Astriana Carolus Rivaldo Conterius Chandrika Eka Larasati Chitra Hermawan Choirihi, Muchammad Ciptono Ciptono Devi Putri Ningsih Dhita Avdilla Dhiya Suci Auliyah Dina Aulia Rahmani Dita Ismaida Kurniawan Dita Putri Puspita Dwi Visti Rurianti Dyah Shinta Kusumaningtyas Efni Noor Salam Fabiola Bulimasena Luturmas Farhan Dwi Setiawan Fitra Andika Farse Fitrawansyah Fitrawansyah Fitri Imansyah Fitria Adestiani Fourus Huzanatul Abqoriyyah Fried Sinlae Gusmulyani Hendro Setyono Herminarto Nugroho Iffah Zahira Ikbal Eka Saputra Iktri Madrinovella Indrawati Inggil Rahmawati Jannus Marpaung Jeremiah Marvin Joko Triyanto Kukuh Sudarmanto Linda Fitriyani Listya Ningrum Lutpiyani Ningsih Maria Tresna Loga Mariam Ulfah Masuhan Maulita Melvi Melinda Miftha Sukma Adi Prajanati Mochammad Iqbal Ramadhan Muhamad Koyimatu Muhammad Dzaky Normansyah Muhammad Qubaisy Andiyantama Muhammad Saleh Musparlin Halid Nanda Eka Rindiati Nazwa Adelia Putri Nur Muhammad Arofiq Nurfiyah Nuridah, Siti Prinsislamsheeny Brilliantdianty Ebelaristra Putra, Teguh Adiyas R Wisnu Prio Pamungkas R. Wisnu Prio Pamungkas Rahmat Raihan Akira Rahmaputra Rakhel Lia Redi Ratiandi Yacoub Resista Vikaliana Reyven Ferdo Erlangga Riestiya Zain Fadillah Rika Rahmanita Rikki Afrizal Rosa Tipany Sahrul Sahrul Shalahuddin Shalahuddin Siti Ayu Rosida Siti Nuridah Stephanie Swastika Dwi Utami sulanjari, Sulanjari Surya Adinata Susanty, Meredita Tia Yulianti Udin Saepudin Weny Astuti Wildan Hamzah Nur Fadholi Wulandari Wulandari Yelita Anggiane Iskandar Yolanda Yolanda Yulia Rosdiana Dewi Zaenal Arifin Zahwa Erikamaretha