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Nugroho, Rino Ardhian
Universitas Sebelas Maret
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ANALISIS PENGARUH KUALITAS PELAYANAN BERBASIS BUDAYA ORGANISASI TERHADAP KEPUASAN PENGGUNA JASA FASILITAS KAWASAN BERIKAT PADA BEA CUKAI MAGELANG Subroto Wisnu Wardana; Florentina Ratih Wulandari; Rino Ardhian Nugroho
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.538

Abstract

The aim of the research is to examine, determine and analyze the influence of service quality based on organizational culture on the satisfaction of users of Bonded Zone facility services at Magelang Customs. The method used is a quantitative method with a descriptive statistical approach. Research data at Magelang Customs. was obtained using a questionnaire and a sample of 49 respondents. The data analysis carried out in the research is statistical and mathematical methods through GAP Analysis, Customer Satisfaction Index (CSI), and Importance-Performance Analysis (IPA) measurements. The results of research on Service Quality calculations using GAP Analysis show that there are indicators from statement items that have negative values from the GAP Analysis calculations for each dimension of service quality with the total score obtained being -0.20. This value shows that the expectation score is greater than the performance score. Data analysis using the Customer Satisfaction Index (CSI) at Magelang Customs showed that 89.12% were very satisfied. The overall level of customer satisfaction by looking at the level of performance and level of importance of product or service attributes as measured using the Customer Satisfaction Index (CSI) at the Magelang Customs, overall expectations and performance are very good. Then, the results of the Importance-Performance Analysis (IPA) measurement show improvements in service quality which are focused on 5 indicators that are included in important services, but satisfaction is still low.
Information and Communication Technology-Facilitated Sexual Violence (ICTFSV) pada Remaja: Pengalaman di Indonesia Ismi Dwi Astuti Nurhaeni; Yusuf Kurniawan; Rino Ardhian Nugroho; Intan Insani Putri
Society Vol 10 No 2 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i2.288

Abstract

This study discusses adolescents’ perceptions of ICT-facilitated sexual violence (ICTFSV) based on gender and school type. The research was conducted by surveying 719 students in seven regencies/cities in Surakarta, Indonesia, which were purposively selected. The ICTFSV indicator was measured based on the theories of Henry & Powell (2016) and Baumgartner et al. (2010). Mann-Whitney U and two-sided tests were employed to analyze the data. This study finds the different perceptions of ICTFSV based on gender at SHS and VHS. Moreover, it also finds the different perceptions of ICTFSV among students of SHS and VHS. This provides a new understanding of gender-perspective integration and character-building in developing school policies. Therefore, further research on gender equality and character-building of education policy can be carried out. The analyzed object imposes many limitations, namely the selected sample, the research focus, the data collecting, and analyzing method.
INFODEMICS PANDEMI COVID-19: STUDI PADA KELOMPOK WARGA LANJUT USIA DI KOTA SURAKARTA Asal Wahyuni Erlin Mulyadi; Rino Ardhian Nugroho; Priyanto Susiloadi; Kristina Setyowati; Herwan Parwiyanto; Is Hadri Utomo; Retno Suryawati; Alvian Rachmad Eko Purnomo
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 10, No 1 (2026)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jipags.v10i1.34958

Abstract

Infodemik selama pandemi Covid-19 telah menjadi tantangan global, terutama bagi kelompok lanjut usia yang lebih rentan terhadap misinformasi. Penelitian ini bertujuan untuk menganalisis dampak infodemik terhadap warga lanjut usia di Kota Surakarta. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara tertulis melalui pertanyaan terbuka (open-ended) yang disebarkan menggunakan google form. Metode ini dipilih karena pada saat penelitian ini berlangsung diberlakukan Pembatasan Sosial Berskala Besar (PSBB) oleh pemerintah. Hasil penelitian menunjukkan bahwa lansia mengalami kecemasan akibat paparan informasi yang berlebihan serta kesulitan dalam memilah informasi yang kredibel. Kondisi tersebut dipengaruhi oleh rendahnya literasi digital dan tingginya ketergantungan pada sumber informasi yang kurang terpercaya, seperti grup WhatsApp dan media sosial. Hasi penelitian ini juga merekomendasikan penerapan pendekatan berbasis transparansi, partisipasi, dan kolaborasi dalam penanganan infodemik, termasuk peningkatan literasi digital bagi lansia serta optimalisasi peran pemerintah dalam penyediaan informasi yang akurat dan tepercaya. Dengan strategi yang tepat, dampak negatif infodemik dapat diminimalkan guna melindungi kesehatan mental dan kesejahteraan lansia.
EVALUATION OF THE POLICY OF ELECTRONIC MANAGEMENT OF STATE PROPERTY IN UNIVERSITY OF SEBELAS MARET, SURAKARTA Harisudin, Harisudin; Sudarmo, Sudarmo; Nugroho, Rino Ardhian
Yustisia Vol 6, No 1: April 2017
Publisher : Faculty of Law, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/yustisia.v6i1.11518

Abstract

This article analyzes the evaluation of the policy of management of State Goods Electronically in Sebelas Maret University of Surakarta. The scope of the Management of the State Property includes : Planning, procurement up to asset management obtained from the procurement (State Property). This is in line with government efforts to improve public services with e-government development electronic base that is used in the case of planning that is making RAB (Budget Plan) in the form of HPS (Own Price Estimated), TOR (Term of Reference) or determination of IKU (Unit Performance Indicator), IKA (Budget Performance Indicator) or MAK (activity budget item). In the process of procurement using e-procurement system also in the management of asset/BMN procurement result using the Application System of SIMAK BMN. Evaluation of the Policy done by looking at the 4 elements as follows:1) To measure the effects Based on the research methodology used; 2) Effects Emphasize on an outcomes of Efficiency, honesty, morals attached to rules or standards; 3) Comparation between the effects and goals emphasizes on the use of clear criteria In assessing how a policy has been properly implemented, 4) Giving contribution to make future decision-making and future policy improvements as the social purpose of the evaluation. 
Analisis E-Government dalam Penerapan Aplikasi Solodata di Dinas Komunikasi, Informatika, Statistik, dan Persandian (DISKOMINFO SP) Kota Surakarta Setiawan, Muhammad Thoriq; Nugroho, Rino Ardhian
Jurnal Mahasiswa Wacana Publik Vol 5, No 1 (2025): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/wp.v5i1.104044

Abstract

Pemanfaatan Teknologi Informasi dan Komunikasi (TIK) dalam tata kelola pemerintahan bertujuan untuk meningkatkan kinerja dengan cara yang efisien, efektif, transparan, dan akuntabel. Dinas Komunikasi, Informatika, Statistik, dan Persandian (DISKOMINFO SP) Kota Surakarta telah memperkenalkan suatu inovasi bernama Solodata, yang ditujukan untuk memperbaiki layanan publik terutama dalam manajemen data pembangunan daerah. Penelitian ini dilakukan agar dapat menganalisis penerapan e-government pada aplikasi SoloData di Diskominfo SP Kota Surakarta. Metode penelitian ini menggunakan jenis penelitian deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi dokumentasi. Pada penelitian ini menggunakan alat ukur kinerja yaitu Balanced Scorecard e-Government oleh Richardus Eko Indrajit (2006), terdapat 5 dimensi sebagai fokus penerapan e-government. Hasil penelitian ini menunjukkan bahwa aplikasi SoloData telah memenuhi 3 dari 5 dimensi utama pada alat ukur kinerja yang digunakan untuk penelitian ini. Penerapan aplikasi SoloData oleh Diskominfo SP Kota Surakarta merupakan contoh nyata manajemen perubahan dalam transformasi digital pemerintahan. Karena, masih terdapat kendala yang  pada aplikasi SoloData seperti belum terhubungnya aplikasi SoloData dengan SDI (Satu Data Indonesia) dikarenakan keterbatasan sumber daya pada Diskominfo SP dan masih banyak masyarakat Kota Surakarta yang belum mengetahui tentang aplikasi pengolahan data pembangunan daerah berbasis web ini serta kegunaan dari aplikasi SoloData.
Co-Authors Al - Muttaqin, Febrian Akhmad Al-aghbari, Areeg Gameel Al-Aghbari, Areeg Gamil Al-Mansoob, Mohammed Al-Ramlawi, Doaa Albert Muhammad Isrun Naini Alvian Rachmad Eko Purnomo Ambarwati, Okki Chandra Anif Jamaluddin Annisa Alya Rahmawati Arlyn Dewi Susilowati Arum Pratiwi Arum Pratiwi Asal Wahyuni Erlin Mulyadi Asal Wahyuni Erlin Mulyadi, Asal Wahyuni Erlin Astuti, Theresia Adinda Kusuma Berlian Berlian Cahyaningrum, Anisa Darmawan, Andreas Bayu Debby Yohana Pandey Desiderius Priyo Sudibyo Desiderius Priyo Sudibyo, Desiderius Priyo Drajat Tri Kartono Ferdian Ahya Al Putra Florentina Ratih Wulandari Galang Restu Gusti Morajaela Haidar Fikri, Haidar Haniefira Safantyarizka Luthfi Hanifah, Roisa Nur Harisudin, Harisudin Harmoko, Hendro Hendro Harmoko Herwan Parwiyanto Hidayati, Kartika Nur I Ketut Sumantara Indriana Mega Kresna Intan Sani Putri Iqbal Miftakhul Mujtahid Is Hadri Utomo Koento P.N. Irianto Kristina Setyowati Kristina Setyowati Kristina Setyowati Kumar, Ahlul Wursita Lestari, Mega Puji Likha Sari Anggreni Listya Wahyuningtyas Putri Lulus Yuswardono Prasetyanto Marieti Debyora Gardiana Marsudi Marsudi Mega Puji Lestari Meisya Putri Intan Cahyani Mochtar, Achmad Wahyu Mohammad Noor Jihan Muhamad Taufik Newa Idenanda Nora Mudlikhatul Wahidah Okki Chandra Ambarwati Pangestu, Rizky Purna Aji Galih Popping, Roel Prakoso, Septyanto Galan Priyanto Susiloadi Purwati Retno Wulandari Rahmat Hidayat Rara Sugiarti Retno Suryawati Rosita Novi Andari, Rosita Novi Septiani Maya Lestari Septyanto Galan Prakoso Septyanto Galan Prakoso Setiawan, Muhammad Thoriq Setyowati, Kristina Subroto Wisnu Wardana Sudarmo sudarmo sudarmo Suharto, Didik G Suharto, Didik Gunawan Sulistiyo Joko Wahyudi Suprapti Suprapti Surya, Hendrawan Bintang Susilowati, Arlyn Dewi Teguh Budi Santoso Teguh Budi Santoso Toyibi, Toyibi Utomo, Is Hadri Wahyu Fajar H Wallang, MUslimin Yusuf Kurniawan Yusuf Kurniawan