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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) TELKOMNIKA (Telecommunication Computing Electronics and Control) Teknik dan Ilmu Komputer JIKSI (Jurnal Ilmu Komputer dan Sistem Informasi) Jurnal Informatika dan Teknik Elektro Terapan Computatio : Journal of Computer Science and Information Systems Jurnal Sinergitas PkM & CSR MITRA: Jurnal Pemberdayaan Masyarakat MIND (Multimedia Artificial Intelligent Networking Database) Journal Jurnal Muara Ilmu Sosial, Humaniora, dan Seni Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Infortech Jurnal Bakti Masyarakat Indonesia Journal of Computer and Information Systems Ampera Prosiding Konferensi Nasional PKM-CSR Indonesian Journal of Multidisciplinary Science Prosiding Seri Seminar Nasional Madani : Jurnal Pengabdian Kepada Masyarakat Communication and Information Journal International Journal of Application on Economics and Business Inovasi Teknologi Masyarakat International Journal of Advances in Artificial Intelligence and Machine Learning Jurnal Serina Abdimas
Viny Christanti M
Program Studi Teknik Informatika Fakultas Teknologi Informasi Universitas Tarumanagara Jakarta - Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Other

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Journal : Communication and Information Journal

 1 
Pemanfaatan Chatbot Retrieval-Based dan Analisis Sentimen untuk Meningkatkan Layanan Informasi Interaktif di Radio Untar Gian Praista; Viny Christanti Mawardi; Irvan Lewenusa
Comit: Communication, Information and Technology Journal Vol. 3 No. 2 (2025): Comit: Communication and Information Journal
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/comit.v3i2.8424

Abstract

This article discusses the implementation of a retrieval-based chatbot integrated with sentiment analysis to improve the efficiency of information services at Radio Untar. The chatbot developed uses the TF-IDF and cosine similarity methods to match user questions with FAQ data, and is able to handle requests for songs, articles, and podcasts. Sentiment analysis was performed on user interaction logs to assess satisfaction and effectiveness of answers. Based on the results of testing 150 interactions, the chatbot showed an increase in MRR scores from 0.468 to 0.91 and a satisfaction level from 50% to 92% after the fine-tuning process. These findings indicate that a lightweight chatbot retrieval-based system can be used effectively in a campus environment to improve digital interactions.
Chatbot Interaktif Berbasis Transformer untuk Penyediaan Informasi Dinamis di Industri Esports Calvin, Calvin; Mawardi, Viny Christanti; Lewenusa, Irvan
Comit: Communication, Information and Technology Journal Vol. 3 No. 2 (2025): Comit: Communication and Information Journal
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/comit.v3i2.8906

Abstract

The esports industry is experiencing rapid growth and has given rise to the need for an information system that is able to present news quickly and relevantly. This study develops an interactive chatbot based on the BART (Bidirectional and Auto-Regressive Transformers) model to answer user questions directly based on information collected through web scraping. The system is designed using Python and Flask, and uses MongoDB as data storage. Evaluation is carried out through F1-Score and Conversation-Based Evaluation to assess system performance in terms of relevance, coherence, and fluency of answers. The results show that the chatbot is able to provide accurate and coherent answers with fast response times, although there are still challenges in terms of recall and understanding ambiguous contexts.
Co-Authors Agus Budi Dharmawan Albert Jeremy Aleksander Nihcolson Andre Ertanto Andre Raymond Andreas Andreas Andreas Andreas Andreas Khosasi Anggreiny, Phoebe Cecilia Angkasa, Adhelia Anindita Septiarini, Anindita Antonius Sakti Wiradinata ARDAN, MOHAMAD Ardianto Ardianto Arwi, Adelia Vannissa Augusfian, Fendy Bagus Mulyawan bagus Mulyawan Benedicta, Cheria Berlin Ong Karo Karo Billy Fernando Brandon Alexander Jayadi Bryan Filemon Buana, Salsabila Ayunda Martsa Calvin Calvin Carlene Lim Carlene Lim Caroline Wili Harto Chintia, Tiffany Dali S Naga Dali S. Naga Dali S. Naga Dali S. Naga Dali S. Naga, MMSI Dali S.Naga Dali Santun Naga Daniel Daniel Daniel Daniel Darius A Haris Darius Andana Haris Darryl Kresnadi Nugroho Davin Pratama Dedi Trisnawarman Denis Kusbowo Desi Arisandi Desi Arisandi Desi Arisandi Dessy Yanti Destu Adiyanto Devi Ayu Permatasari Devin Abipraya Dewi Triani Dhani Andika Maharsi Didit Suprihanto, Didit Dinata, Fredickson Dyah Larasati, Annita Edward Darmaja Edy Susanto Endah Purnamasari Endah Setyaningsih Erikson T Erikson T Erwin Erwin Ery Dewayani Eryca Dhamma Shanty Fat, Joni Fendy Augusfian Ferry Ruben Yudistira Ferry Ruben Yudistira Yudistira, Ferry Ruben Yudistira Freddy Kurniawan Fredickson Dinata Fundroo Orlando Geraldine, Karmelia Gerry Geraldicky Gian Praista Gunadi, Alvin Nicolas Haikal M, Andrew Hamdani Hamdani Handoko Susanto Handoko Susanto, Handoko Handry Wardoyo Hanven Pradana Hartanto, Jonathan Chris Helen, Helen Hendri Yukianto Hendri Yukianto, Hendri Hendryli, Janson Henry Hartono Herman, Sylvia Hetty Karunia Tunjungsari Husada, Yusianne Kasih Irvan Lewenusa Irvan Lewenusa, Irvan Ivanka, Risa James Eklie Janson Hendryli Janson Hendryli Janson Hendryli Janson Hendryli Janson Hendryli Januar Mansur Jeanny Pragantha Jeanny Pragantha Jeffri Alimin Jesica Jesica Jesica Kurniadi, Jesica Jesslyn Jesslyn Jimmy Jimmy Joko Joko Jonathan Adrian Wibowo Joshua Octavianus Joshua Octavianus, Joshua Julius Evan Harya Chandra Kalyani, Khema Dwi Karo Karo, Berlin Ong Kenneth Hakim Kevin kevin Kevin Kurniawan H. Kevin Prasetio Kevin The Kuncoro Yoko Lavenia Lely Hiryanto Lie, Nadia Natha Livienia Livienia Manatap Dolok Lauro, Manatap Dolok Marco Maria Asinta Marpaung Maria Asinta Marpaung, Maria Asinta Marsel Dwiputra Marsel Dwiputra, Marsel Martsha Buana, Salsabilla Ayundha Marvellino Mei Ie Meiliansyah, Carens Berliyanti Meiriani Tjandra Meiriani Tjandra Meiske Yunitree Suparman Michael, Valentino Muhammad Farras Mutiara Ramadhani Sugiri Mutiara, Maitri Widya Nadia Natha Lie Naga, Dali S. Natasya, Stephanie Niki Valentine Niki Valentine, Niki Nikolaus Nathaniel Novario Jaya Perdana Nurmadewi, Dita Okengwu, Ugochi A Orlando, Fundroo Pangandaheng, Grasella Aldonia Pharadya Ajeng Swari Sukmawati Phung, Mulan Prabu Alif Anggadiputra Prof. Dr. Ir. Dali S. Naga, MMSI Pusaka, Semerdanta Putra Lukita Putri, Aneesa Joenice rani puspitasari Rendi Kristyadi Ricky Cangniago Ricky Martin Rini, Cika Puspita Riwanda, Josephine Kayla Riyanto, Radika Yudha Rizqi Amelia, Aulya Robertus Budihalim Robertus Budihalim, Robertus Rudy Rudy Salsabila, Nur Maya Saskia Lavinsky Septiasari, Abellia Shanty, Eryca Dhamma Sharlene Solikhah, Nafia Stenly Tirta Wijaya stephanie stephanie Steven Steven Dharmawan Steven Muliadi Steven Muliadi, Steven Steven Steven Sugisandhea, Georgia Supriyanton, Adolf Asih Susilo, Andri Sylvia Wulandari, Sylvia TAKESHI, CECILIANA Tania Rizgitta Tony Tony Tony Tony TRI SUTRISNO TRI SUTRISNO Utama, Didi Widya Vanesa Nellie Vincent Marcellino Wati, Masna Widi Santoso Wijaya, Dion Dwi Willyanto, Vinnie Wilson Gozal, Wilson Yagyu Munenori M.E. Yasser, Achmad Yohan Prasetyo Sugianto Yohanes Calvinus Yolanda, Aubrey Yosua Pandapotan Sianipar Yukianti, Chiara Rizka Yulianto Yulianto Yulianto Yulianto Zyad Rusdi Zyad Rusdi