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All Journal Dinamika Akuntansi Keuangan dan Perbankan INFERENSI Jurnal Mahasiswa Fakultas Hukum Interaktif: Jurnal Ilmu-Ilmu Sosial STOMATOGNATIC- Jurnal Kedokteran Gigi JURNAL EDUCATION AND DEVELOPMENT Jurnal Manajerial Musamus Journal Of Research Information and Communication Technology Social, Humanities, and Educational Studies (SHEs): Conference Series Prosiding Seminar Nasional Multidisiplin JOM FTK UNIKS : Jurnal Online Mahasiswa Fakultas Tarbiyah dan Keguruan Universitas Islam Kuantan Singingi Agroekotek View Akademika JIM (Jurnal Ilmu Manajemen) Indian Journal of Forensic Medicine & Toxicology Journal of Industrial and Engineering System Jumat Pertanian: Jurnal Pengabdian Masyarakat Humantech : Jurnal Ilmiah Multidisiplin Indonesia Journal of Education Research Al-Lahjah : Jurnal Pendidikan, Bahasa Arab dan Kajian Linguistik Arab Journal of Regional Economics Indonesia Jurnal Ilmiah Maternal Labatila: Jurnal Ilmu Ekonomi Islam Jurnal Manajerial Bisnis E-JRM JAMAS: Jurnal Abdi Masyarakat Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam Jurnal Manajemen dan Pendidikan Agama Islam Indonesian Journal of Islamic Religious Education (INJIRE) Jurnal Pengabdian Masyarakat Kesehatan Gigi FOKGII International Journal of Educational Evaluation and Policy Analysis Jurnal Teologi Islam
Chusnul Chotimah
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Journal : Journal of Industrial and Engineering System

 1 
Analisis Perbaikan Kualitas Pelayanan Menggunakan Metode Quality Function Deployment (Studi Kasus Cafe XYZ Rawalumbu) Alloysius Vendhi Prasmoro; Chusnul Chotimah; Denny Siregar
Journal of Industrial and Engineering System Vol. 1 No. 2 (2020): Desember 2020
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v1i2.320

Abstract

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality
Co-Authors Abd. Rohman Abdul Jalil Jalil, Abdul Jalil Administrator Administrator Adya Hermawati Ahmad Qowimun Nasheh Ahnanursiami Alloysius Vendhi Prasmoro, Alloysius Vendhi Amidanal Khikmah Andy Fairuz Z, Eva Anggraini, Sofiah Anggraini Antar Sofyan Aprillia priseyla Longdong Azulfa, Nawwal Azulfa Bahrul Alam Syah Bustanur Bustanur Chyntia wongso Cyntia Ayu Kusumaning Koeswoyo Denny Siregar Desy Sri setyo wati Dika Fitria W Dini Sirma Budi Dita Hendriani Elis kayanti Emi Fadil Abdillah Arifin Hartanti, Dyah Ayu Sri Imam Junaris Imam Jurnalis Intan Ronna Zulia Citta Dhewi Irhamsyah Syarifuddin Isma Pebrianti Joko Ade Nursiyono Kartika Andi Khaerul Agus KHOIRUN NISA KHOIRUN NISA' Kholishotul Amaliyah Kiswaluyo . M. Wildan Awwiby Maqhfirah Amiruddin Masriadi Mohammad Dharma Utama Mohammad Rizal Muhammad Aksan Muhammad Sulton Muhammad ‘Allam Al yamani Muryati Muryati Nur Hidayati Nurasisa Lestari Prasetyo, Indra Rieza Adhanti Rina Dian Rahmawati Rodhiyana, Siti Sofa Rodhiyana Roni Malavia Mardani Ruddy Winarko Sarahfin Aslan Septi Dwi Nursanti Sholikhah, Lia Istiqomatus Sholikhah Sinta Lutfiana Sisca Hermawati Siska Febiana Sopiatun Nahwiyah Sujono Trinandari Prasetya Nugrahanti Tuti Heiriyani Viva Khoirun Amala Viya Ananda Nur Sakdiyah Wafa, M. Aliyul Wahyu Widodo WAHYUDI Waslah Waslah, Waslah Zakiyyudin