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All Journal International Journal of Electrical and Computer Engineering Jurnal Pendidikan Vokasi Scan : Jurnal Teknologi Informasi dan Komunikasi Journal of Information Systems Engineering and Business Intelligence Jurnal Pendidikan (Teori dan Praktik) Warta Ardhia : Jurnal Perhubungan Udara JURNAL KAJIAN TEKNIK ELEKTRO APPROACH: Jurnal Teknologi Penerbangan Jurnal Penelitian Jurnal Abdimasa Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan) Jurnal Teknologi Informasi dan Multimedia Darmabakti: Jurnal Inovasi Pengabdian dalam Penerbangan Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan JP (Jurnal Pendidikan) : Teori dan Praktik Journal of Public Transportation Community Aviation Busieness and Operations Journal Jurnal Teknik Informatika dan Teknologi Informasi Open Access DRIVERset
Lady Silk Moonlight
Aeronautical Communication, Politeknik Penerbangan Surabaya, Indonesia
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Evaluating Computer-Based Testing System Success Using the DeLone and McLean Model among Cadets at an Indonesian Aviation Higher Education Institution Faoyan Agus Furyanto; Lady Silk Moonlight; Maulana Anifa Silvia; Anton Budiarto; Ahmad Musadek; Faoyan Agus Furyanto; Lady Silk Moonlight; Maulana Anifa Silvia; Anton Budiarto; Ahmad Musadek; Abdul Mu’ti Sazali
Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan Vol. 7 No. 2 (2027)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um065.v7.i2.2027.4

Abstract

The rapid adoption of Computer-Based Testing (CBT) in higher education requires an evaluation framework to determine whether the implemented system successfully provides benefits for users. This study aims to evaluate the success of CBT implementation among cadets of a higher education institution in Indonesia using the DeLone and McLean Information Systems Success Model. A quantitative explanatory approach was employed involving 108 cadets who had experience using the CBT system. Data were collected through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.2.9. The evaluation consisted of measurement model assessment and structural model testing using bootstrapping with 5,000 resamples. The results indicate that information quality significantly influences user satisfaction (β = 0.399, p = 0.001), and service quality significantly influences user satisfaction (β = 0.298, p = 0.011). However, system quality does not significantly influence user satisfaction (β = 0.225, p = 0.055). Furthermore, user satisfaction has a strong positive influence on implementation impact (β = 0.846, p < 0.001). These findings indicate that successful CBT implementation is determined not only by technical system performance but also by the quality of information and service support provided to users. This study contributes practical implications for higher education institutions in improving digital assessment systems by prioritizing information clarity, technical assistance, and user satisfaction.
Evaluasi Kinerja Pelayanan Personel Aviation Security (Avsec) dalam Meningkatkan Kepuasan Penumpang di Passenger Security Check Point (PSCP) Bandar Udara Internasional I Gusti Ngurah Rai Bali Pendekatan IPA dan CSI Yopylatul Mahmudah; Dewi Ratna Sari; Siti Nurfadhilah; Lady Silk Moonlight
Jurnal Bisnis dan Operasi Penerbangan Vol 4 No 2 (2026): Aviation Busieness and Operations Journal
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54147/jobp.v4i2.1624

Abstract

Aviation Security (Avsec) services play an essential role in maintaining aviation security while enhancing passenger comfort throughout the security screening process. This study aims to evaluate the service performance of Aviation Security (Avsec) personnel on passenger satisfaction at the Passenger Security Check Point (PSCP) of I Gusti Ngurah Rai International Airport, Bali. This study employed a quantitative research method involving 100 respondents. Data were collected through questionnaires and analyzed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. The results indicated a Customer Satisfaction Index (CSI) score of 82.82%, which falls into the very satisfied category, indicating that the services provided by Avsec personnel have met passengers' expectations. Furthermore, the Importance Performance Analysis (IPA) identified eight service attributes in Quadrant I (Concentrate Here) that require improvement, while most of the remaining attributes were classified in Quadrant II (Keep Up the Good Work). Therefore, the service performance of Avsec personnel was considered to be very good. However, continuous improvement of the priority service attributes is necessary to maintain and further enhance passenger satisfaction.
Co-Authors Abdul Mu’ti Sazali Achmad Setiyo Prabowo Ade Akbar Mukhlisin Agus Triyono Ahmad Fudholi Ahmad Musadek Ahmad Musadek Aizatul Mufidah Aldy Wahyu Saputra Annisarahma Parameswari Anton Budiarto Anton Budiarto Anton Budiarto Anwar Kholil Ariyono Setiawan Arnaz Olieve Arnaz Olieve Aura Putri Ahmadiyah Bambang Bagus Harianto Bambang Riyanto Trilaksono Bambang Wasito Bambang Wasito Bayu Dwi Cahyo Cindy Berliana Damar Istri Pratiwi Deny Pratama Dewi Ratna Sari Dido Dirgantara Dewangga Diky Chandra Hermawan Dimas Bagus Christian Dinda Sri Wahyuni Dio Fadli Arwan Dwiko Nugroho Sadewo Dwiky Rizqi Firmansyah Edmond Brianaldy Tahu Klau Faoyan Agus F Faoyan Agus Furyanto Faoyan Agus Furyanto Fariz Ahmad Nurudin Fatmawati Fiqqih Faizah Fiqqih Faizah Haris Ihsanul Fadhlurrohman Hariyanto, Didi Haryo Penang Setyo Boma Henslok Mateus Arcanjo Nalvamaris Ilham Rizky Aries Djianto Irfansyah, Ade iswahyudi, Prasetyo Ivan Zulkifly Laurenta Pradana Kusno Kusno Kusno Kustori Lady Silk Moonlight Lusiana Dewi Kusumayati Lusiana Dwi Kusumayati Luthfikar Abdul Lathief Matius Wahyu Susanta Maulana Anifa S Maulana Anifa Silvia Maulana Anifa Silvia Mimbar Maulana Ishaq Moch Muharrom Ricky Maulana1 Moch. Noval Ardiansyah Moch. Rifai Mubarak Mubarak Mubarak Muh. Firsya Ali Akbar Mustaji Mustaji Najwa Artania Istiqomah Sutikno Naufal Yusuf Prasaja Nyaris Pambudiyatno Panji Dwi Saputro Parjan Parjan Pawitra Enhar Sahisnu Petek Tezcan Ramining Puspitaningsih Retno Purwanig Tiyas Revayanto Eka Primadi Rinda Festyana Putri Riyanta, Wawan Rochmawati, Laila Shandy Bayu Erlangga Shendy Artileriawan Sintya Safitri Siti Nurfadhilah Slamet Hariyadi Soleh, Asep Muhamad Sugiarto, Sugiarto Suhanto Suhanto Suhanto Sukma, Meita Maharani Sunardi Sunardi Sunaryo Suwito Teguh Arifianto Teguh Imam Suharto Tiziano Jose Paulo Dos Santos Pinto Vicky Rendra Purwanto Widyarini, Resty Wiwid Suryono Yessica Kristina Damayanti Yesy Diah Rosita Yopylatul Mahmudah Yuyun Suprapto