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All Journal The Asian Journal of Technology Management (AJTM) Jurnal Bakti Saraswati Jurnal Pengabdian Masyarakat AbdiMas EKUITAS (Jurnal Ekonomi dan Keuangan) Forum Manajemen International Journal of Communication and Society JURNAL MANAJEMEN DAN BISNIS EQUILIBRIUM International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) International Journal of Applied Science and Sustainable Development (IJASSD) Jurnal Peradaban Masyarakat (JPM) International Journal of Applied Business and International Management Journal of the Community Development in Asia Journal of International Conference Proceedings Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA) Seminar Nasional Aplikasi Iptek (SINAPTEK) Values EMAS International Journal of Economics and Management Sciences SENEMA

Ni Putu Cempaka Dharmadewi Atmaja

Universitas Mahasaraswati Denpasar

Author-ID : 2522112

Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Pengaruh Kualitas Layanan dan Persepsi Harga terhadap Kepuasan Nasabah pada Bank Sampah Tegeh Sari Lestari Ni Putu Cempaka Dharmadewi Atmaja; Ni Wayan Semiati; Anak Agung Putu Agung
Jurnal MBE Manajemen Bisnis, Equilibrium Vol 8 No 1 (2022): Jurnal Manajemen Dan Bisnis Equilibrium
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnal_mbe.v8i1.841

Dalam memenangkan persaingan didunia bisnis, perusahaan perlu meningkatkan kualitas produk atau jasa dengan harga yang bersaing. Usaha ini akan mampu mempengaruhi harapan konsumen serta menciptakan nilai yang maksimal dan akhirnya menciptakan kepuasan bagi konsumen. Penelitian ini bertujuan untuk menguji kembali pengaruh variabel kualitas layanan dan persepsi harga terhadap kepuasan nasabah. Penelitian ini dilakukan pada nasabah Bank Sampah Tegeh Sari Lestari yang berlokasi di Jalan Gatot Subroto I No. 38 Tonja, Kecamatan Denpasar Utara, Kota Denpasar, Bali. Populasi dalam penelitian ini adalah seluruh nasabah Bank Sampah Tegeh Sari Lestari sejumlah 400 orang. Jumlah sampel 80 orang dengan metode slovin. Metode pengumpulan data dengan wawancara, dokumentasi kuesioner dan observasi. Teknik analisis data yang digunakan uji asumsi klasik,analisis regresi linier berganda, koefisien determinasi, uji F dan uji t menggunakan SPSS version 25.0 for Windows. Berdasarkan hasil pengujian dapat diambil kesimpulan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan nasabah yang dapat dilihat dari nilai thitung sebesar 7,930 serta nilai signifikan uji t sebesar 0,000 < 0,05 sehingga Ho ditolak dan H1 diterima. Persepsi harga berpengaruh positif terhadap kepuasan nasabah yang dapat dilihat dari nilai thitung sebesar 7,027 serta nilai signifikan uji t sebesar 0,000 < 0,05 sehingga Ho ditolak dan H2 diterima.

Strength of Reference Groups to Moderate Online Repurchase Intention on Generation X Ni Putu Cempaka Dharmadewi Atmaja; Ni Made Dwi Puspitawati
International Journal of Applied Business and International Management Vol 4, No 2 (2019): August 2019
Publisher : AIBPM Publisher

The purpose of this study was to determine the role of the strength of the reference group in moderating the effect of e-commerce service quality and customer satisfaction on online repurchase intentions. The selected respondents were adolescents aged 17-24 years who were generation X. The study used primary data obtained from the results of questionnaires to 100 students who were educated in public universities in the city of Denpasar, Bali, Indonesia. Determination of the sample using purposive sampling. The data analysis technique used is by using this method of primary data collection using a questionnaire. Simple linear regression analysis and moderated regression analysis using the Statistical Product and Service Solution (SPSS) program. The results show that the quality of e-commerce services and customer satisfaction has a positive and significant effect on online repurchase intention. the strength of the reference group can strengthen the relationship between the quality of e-commerce services and the intention to repurchase. But the reference group cannot strengthen the relationship between customer satisfaction and the intention to repurchase. The implication in this study is that retailers must pay attention to the quality of e-commerce services so that they can provide convenience, comfort and security in shopping, giving rise to a strong intention to repurchase customers.

The Role of Organizational Commitment Mediating Organizational Climate with Turnover Intention Ni Made Dwi Puspitawati; Ni Putu Cempaka Dharmadewi Atmaja
International Journal of Applied Business and International Management Vol 4, No 3 (2019): December 2019
Publisher : AIBPM Publisher

The present study attempts to determine the role of organizational commitment mediating organizational climate with turnover intention in Pizza Hut Denpasar, Bali. A company has to concern about turnover intention because it can create instability and uncertainty about employee conditions, as well as increased recruitment cost. Therefore a company is required to be able to retain employees by understanding things that are able to make employees loyal to the company. This study was conducted with a sample of 55 employees in Pizza Hut Denpasar Bali using the questionnaires with Likert Scale to conclude result that found. This study found that organizational climate has a positive and significant effect on organizational commitment, organizational climate has a negative and significant effect on turnover intention, organizational commitment has a negative and significant effect on turnover intention, and organizational commitment partially mediating organizational climate on turnover intention. Employees will have a high commitment to the company if a good organizational climate is created. A high commitment can reduce intention to leave. Future studies might be more do research about turnover intention from different antecedents. Managers need to develop strategic human resources practice to recruit some potential employees and keep spirit for decresing turnover rate.

How Job Stress Affect Job Satisfaction and Employee Performance in Four-Star Hotels Ni Made Dwi Puspitawati; Ni Putu Cempaka Dharmadewi Atmaja
International Journal of Applied Business and International Management Vol 6, No 2 (2021): August 2021
Publisher : AIBPM Publisher

Four-Star Hotels in Bali continue to control the situation of the Covid-19 Pandemic by maintaining employee performance. Social Exchange Theory used to understand a person's behavior at work. A company leader who knows what employees want and can explain what will be obtained if the work results are in accordance with employee expectations will try to show maximum performance. The decline in employee performance indicates an increase in job stress and a decrease in employee job satisfaction. This study aims to determine the effect of job stress experienced by employee on job satisfaction and employee performance at Four-Star Hotels in Bali. The questionnaires were distributed to 130 employees from 10 Four-Star Hotels in Bali, only 117 questionnaires were returned (response rate 90%). The results showed that job stress has a negative effect on employee performance and, job satisfaction, while job satisfaction has no effect on employee performance. The research implies that job condition can cause stress depending on the employee's condition. The salaries they earn do not match the workload they, especially when working from home, and working time of other employees reduce their level of satisfaction at work. However, Covid-19 Pandemic conditions nowadays, employees feel that job satisfaction has no effect on their performance.

Behavior Determining the Use of Internet Communication Technology: Facility Conditions and Performance Expectations Ni Putu Cempaka Dharmadewi Atmaja; Ni Made Dwi Puspitawati
Journal of International Conference Proceedings (JICP) Vol 3, No 2 (2020): Proceedings of the 7th International Conference of Project Management (ICPM) Man
Publisher : AIBPM Publisher

The Covid 19 pandemic has made internet-based communication technology the main thing to communicate effectively in the world of education. The purpose of this study was to determine the effect of facility conditions and performance expectations on the behavior of using communication technology (actual use and use intention. Sampling using the purposive sampling method. Distribution of questionnaires was conducted to 100 students who are still effective using internet-based communication technology in lectures. The data analysis tool uses Structural Equation Modeling (SEM) with AMOS version 22. The results of this study state that Performance expectations are a construct that has a significant effect on intention use and actual use, while facility conditions only affect intention use and have no significant effect on actual use. The implication of this research is that the teachers and students must communicate effectively in the choice of technology in order to increase student expectations to improve their academic abilities.

THE EFFECT OF ORGANIZATIONAL CLIMATE ON TURNOVER INTENTION WITH ORGANIZATIONAL COMMITMENT AS MEDIATING VARIABLE Ni Made Dwi Puspitawati; Ni Putu Cempaka Dharmadewi Atmaja
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.464

Human resources as an important factor in the process of achieving company goals are very interested in the quality of each of their employees. A few companies have not realized the importance of human resources. Various problems arise related to human resources, one of them is the high level of employee turnover at Pizza Hut Diponegoro Denpasar, Bali. This is due to pressure to fulfill responsibilities which then reduce their attachment to the company. This indicates a decrease in employee commitment which is characterized by a lack of awareness from within employees to work optimally. This study aims to determine the effect of the organizational climate on organizational commitment and employee turnover intention. The number of samples in this study were 55 employees. This study uses a saturation sampling technique. The method of data collection is questionnaires. Method of data analysis uses path analysis. The results showed (1) organizational climate has a positive and significant effect on organizational commitment, (2) organizational climate has a negative and significant effect on turnover intention, and (3) organizational commitment has a negative and significant effect on turnover intention, (4) organizational commitment mediates influence organizational climate on turnover intention. The research implications show that the more companies pay attention to organizational climate, the employees will feel more attached to the company and reduce the turnover intention.

ROLE ANALYSIS OF THE POWER OF REFERENCE GROUPS ON THE ONLINE REPURCHASE INTENTION Ni Putu Cempaka Dharmadewi Atmaja; Ni Made Dwi Puspitawati
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.469

The development of the internet has a significant impact on business development. Various convenience in conducting transactions has caused more online shops grow in Indonesia. As long as the rapid competition, business people in online stores expect customers to repurchase. Not only service quality and satisfaction are considered in the repurchase intention in the online store, but also it can pay attention to the power of the reference group as one of the considerations for consumers to repurchase. The purpose of this study was to determine the role of the power of reference groups variables in strengthening the relationship between the quality of e-commerce services and customer satisfaction with online repurchase intention. The sample in this study was a number of 100 respondents who were students in the city of Denpasar which were spread in several famous universities in Denpasar. The sampling technique uses purposive sampling. Methods of data collection using questionnaire techniques. Data were analyzed using multiple linear regression analysis and Test Moderated Regression Analysis (MRA). The results showed that the quality of e-commerce services and customer satisfaction had a positive and significant influence on the online repurchase intention. The power of the reference group is a moderator variable on the relationship between the quality of e-commerce services and customer satisfaction. The power of the reference group can strengthen the positive relationship between the quality of e-commerce services to online purchase intention, but the power of trust in the reference group does not strengthen the positive influence of satisfaction on the online repurchase intention.

The Effect of Work-Family Enrichment on Job Satisfaction of Working Mothers Ni Made Dwi Puspitawati; Ni Putu Cempaka Dharmadewi Atmaja
Journal of International Conference Proceedings (JICP) Vol 3, No 2 (2020): Proceedings of the 7th International Conference of Project Management (ICPM) Man
Publisher : AIBPM Publisher

Job satisfaction is a crucial problem for working mothers because they must be able to manage two roles well so that it does not impact their work. Role accumulation theory explains how the dual role of a woman in managing their role so that the work they carry out can improve the quality of family life. This study aims to determine the effect of work-family enrichment on work engagement and job satisfaction of working mothers at private universities in Bali. The population is all working mothers who work as lecturers at universities in Bali, totaling 153 people with predetermined population criteria. The sample in this study is the same as the population, but only 145 questionnaires can be used. The analysis tool uses SEM-AMOS. The results showed that (1) work-family enrichment has a positive and significant effect on job satisfaction, (2) work-family enrichment has a positive and significant effect on work engagement (3) work engagement has a positive and significant effect on job satisfaction. The implication of this research is to increase job satisfaction of working mothers, a high work-family enrichment is needed to encourage an increase in employee work engagement.

ANALISIS DETERMINASI SIKAP MENGELUH, PELUANG SUKSES KELUHAN, DAN KEPERCAYAAN DIRI TERHADAP PERILAKU KOMPLAIN PASIEN PADA UPT. KESMAS DI KECAMATAN SUKAWATI, GIANYAR, BALI Ni Putu Cempaka Dharmadewi Atmaja; Ni Made Satya Utami
Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA) Vol 1 (2018): PROSIDING SINTESA
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (689.966 KB)

ABSTRAKPerilaku komplain adalah sikap terhadap ketidakpuasan yang dirasakan konsumen terhadap pembelian produk. Perilaku komplain masyarakat terhadap proses layanan dapat dijadikan motivasi bagi perusahaan atau organisasi untuk dapat meningkatkan kualitas layanannya. Hasil observasi ditemukan bahwa masyarakat jarang melakukan keluhan secara langsung ke UPT. Kesmas, sehingga UPT. Kesmas kurang memahani kebutuhan masyarakat yang sebenarnya.. Tujuan penelitian ini adalah untuk menguji dan menganalisis pengaruh sikap mengeluh, peluang kesuksesan keluhan dan kepercayaan diri terhadap perilaku komplain pasien. Penelitian ini dilakukan di UPT Kesmas Sukawati I dan UPT Kesmas Sukawati II yang terdapat di Kecamatan Sukawati, Kabupaten Gianyar, Bali. Jumlah sampel sebanyak 100 orang, diambil dengan menggunakan teknik purposive sampling. Metode pengumpulan data dengan kuesioner dan teknik analisis yang digunakan adalah regresi linear berganda, Uji t dan Uji F. Berdasarkan hasil analisis ditemukan bahwa sikap mengeluh berpengaruh tidak signifikan terhadap perilaku komplain. Sedangkan peluang sukses keluhan dan kepercayaan diri mempunyai hubungan positif dan signifikan terhadap perilaku komplin, menunjukan bahwa terdapat hubungan yang searah antara peluang sukses keluhan dan kepercayaan diri terhadap perilaku komplain.Kata kunci: Sikap mengeluh, peluang sukses keluhan, kepercayaan diri dan perilaku komplain.ABSTRACT Complaint behavior is an attitude towards consumers' dissatisfaction with the purchase of a product. The behavior of public complaints about the service process can be used as motivation for companies or organizations to be able to improve the quality of their services. The observation find people rerely do complaint directly to UPT Kesmas, so thatUPT Kesmas do not understand about the real needs of the company. The purpose of this study was to examine and analyze the effect of complaining attitudes, the chances of success of complaints and confidence in the behavior of patient complaints. This research was carried out at UPT Kesmas Sukawati I and UPT Kesmas Sukawati II in Sukawati District, Gianyar Regency, Bali. The number of samples was 100 people, taken using purposive sampling technique. Data collection methods with questionnaires and analysis techniques used are multiple linear regression, t test and F test. Based on the results of the analysis found that the attitude of complaining has no significant effect on complaints behavior. While the chances of success of complaints and self-confidence have a positive and significant relationship to complex behavior, indicating that there is a unidirectional relationship between the chances of successful complaints and confidence in complaint behavior. Keywords: complaining attitudes, the chances of success of complaints, confidence, behavior of patient complaints

PENGEMBANGAN USAHA KERAJINAN ALBUM PHOTO KREATIF DI DESA TEGALALANG, GIANYAR Ni Putu Cempaka Dharmadewi Atmaja; Tjokorda Istri Praganingrum
Seminar Nasional Aplikasi Iptek (SINAPTEK) Vol 2 (2019): PROSIDING SINAPTEK
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (880.596 KB)

ABSTRAKUKM dalam kegiatan ini yaitu Aris Handycraft yang mempunyai kegiatan di bidang kerajinan photo album yang terbuat dari bahan-bahan yang alami. Hasil observasi ternyata Aris Handycraft mempunyai beberapa permasalahan yaitu permasalahan produksi mencangkup permasalahan bahan baku, ruang kerja dan gudang, masalah teknologi dan masalah kesehatan dan keselamatan kerja. Permasalahan kedua adalah permasalahan pemasaran yang mencakup ruang lingkup pemasaran yang masih sempit dan pemanfaatan lokasi penjualan. Permasalahan ketiga adalah dalam aspek manajemen. Adapun solusi yang diberikan untuk permasalahan produksi adalah 1) membantu mencari supplier untuk pengadaan bahan baku yang berkesinambungan, 2) membuat ruang kerja tambahan yang disipakan untuk menjadi tempat bekerja sekaligus tempat penyimpanan, memberikan meja kerja dan renovasi ruangan, 3) mengadakan mesin potong, mesin bor dan staples duduk, 4) masalah kesehatan diatasi dengan memberikan paket P3K, selop tangan dan masker. Untuk permasalahan pemasaran maka solusi yang diberikan adalah dengan memberikan etalase kaca, neon box dan website pemasaran, Solusi permasalahan ketiga adalah membantu pengerajin dalam melakukan pencatatan keuangan sederhana.Kata Kunci: UKM, Album Photo KreatifABSTRACTUKM in this activity is Aris Handicraft, which has activities in the field of craft photo albums made from natural ingredients. The results of the observation turned out that Aris Handycraft had several problems, namely the production problems involving the problems of raw materials, work space and warehouses, technological problems and occupational health and safety problems. The second problem is the marketing problem that covers the narrow scope of marketing and the use of sales locations. The third problem is in the management aspect. The solutions provided for production problems are 1) helping to find suppliers for the supply of sustainable raw materials, 2) making additional workspaces which are prepared to work as well as storage areas, providing work desks and room renovations, 3) holding cutting machines, machines sitting drill and staples, 4) health problems are overcome by giving first aid packages, hand slippers and masks. For marketing problems, the solution given is to provide glass window displays, neon boxes and website marketing. The third problem solution is to help craftsmen in carrying out simple financial records.Keyword: small bussiness, Creative Photo Album

Co-Authors A.A Putu Agung Aling Krishnanda Armaduhita Anak Agung Made Karma Wijaya Anak Agung Putu Agung Anak Agung Putu Agung Anak Agung Putu Agung Andika, Ary Wira Anggriani, Rini Arista Dewi, Ni Putu Mirah Chandra, I Gusti Agung Ayu Dian Priskila Daniel Manek Daniel Manek Daniel Manek3 Darma, I Wayan Agus Budi Dewa Ayu Dwi Indra Swari Dewi, Anak Agung Ayu Pramisanthi Diastuti, Ni Kadek Gusti Ayu Dewi Setiawati I G NG A Gede Eka Teja Kusuma I Gede Cahyadi Putra I Gusti Agung Ngr Gd Eka Teja Kusuma I Gusti Ayu Artini Dewi I Gusti Ayu Asri Pramesti I Gusti Ayu Dhita Puspita Dewi I Gusti Ayu Imbayani I Gusti Ngurah Agung Eka Teja Kusuma I Gusti Ngurah Agung Gede Eka Teja Kusuma I Gusti Ngurah Agung Gede Eka Teja Kusuma I Gusti Ngurah Bagus Adhi Putra Sahadewa I Gusti Ngurah Bagus Gunadi I Gusti Ngurah Jaya Winata I Kadek Agus Widiarta I Kadek Yogik Suardika I Ketut Rahyuda I Komang Wira Kencana Putra I Made Irvan Widiatmika I Made Pratama, I Made I Nengah Aristana I Nengah Suardhika I Nengah Suardika I Nyoman Nesa Nirta Ardiana I Nyoman Tri Gunawan I Putu Ariawan I Putu Sumantara I Putu Warjaya I Putu Yoga Pratama Putra I Wayan Darmada I Wayan Mendra I Wayan Widnyana Ida Ayu Agung Dewi Kesumawati Ida Ayu Pujiartini Putri Keniten Ida Bagus Made Oka Suryawan Ikadek Sumiarta Joe, Augyawati Kadek Asrilina Putrawan Kadek Riza Nevilia Komang Febry Aditya Putra Krisna Kurniari Krisna, I Putu Kusuma, I Gusti Agung Ngurah Gede Eka Teja Kusuma, I Gusti Ngurah Agung Eka Teja Kusumatirta, I Wayan Ryan Laila Rauhun Hidayanti Luh Pande Mirah Jayanti Luh Prayascita Putri Dayani Luh Putu Petrisia Pradnya Wulandari Made Ayu Putri Cahyani Made Mitha Aprilia Pratiwi Mane, Daniel Ngakan Nyoman Bagus Putra Legawa Ni Kadek Ariantini Putri Ni Kadek Ayu Sari Kanti Ni Kadek Ayuningsih Ni Kadek Dwi Yuliani Ni Kadek Henita Raina Yanti Ni Kadek Matriani Ni Kadek Sinta Jayanti Ni Kadek Yuli Antari Ni Komang Atika Wicahyani Ni Komang Purnamiasih Ni Luh Putri Aprilia Ni Luh Putu Febri Arista Dewi Ni Luh Putu Ganda Sari Ni Luh Widiantari Ni Made Ari Andani Ni Made Diah Rukmini Ni Made Dwi Puspitawati Ni Made Gitawati Ni Made Irma Widyasari Ni Made Ratnadi Yulia Sari Ni Made Satya Utami Ni Nyoman Menuh Ni Nyoman Menuh Ni Putu Lisa Ernawatiningsih Ni Putu Mira Khrisna Putri Ni Putu Nina Nuryati Ni Putu Rias Ratiwi Ni Putu Sri Widianingsih Ni Wayan Diah Chandra Swari Dewi Ni Wayan Eka Diana Santhi Ni Wayan Eka Mitariani Ni Wayan Ekayanti Ni Wayan Semiati Ni Wayan Suarjati Yusni Ni Wayan Swari Pradnyani Pinatih Nita Anggraini, Ni Putu Nugroho, Gifari Iman Nur Faiza Orlanda, Ni Putu Audi Pande Diva Darma Diputra Pande Ketut Ribek Putri Emilia Yanti Putri, Ni Luh Gede Ananta Eka Putu Agus Octa Aristya Putu Ardelia Febriana Putu Eka Pasmidi Ariati Putu Intan Puspita Dewi Putu Lia Pramesti Anggarani Putu Pade Sintia Damayanti Rini Rahmawati Sari, Ni Made Winda Semiati, Ni Wayan Tjokorda Istri Praganingrum Wijana, I Made Dauh Wisnawa, Putu Anom Wisnu yasa, I Gede Agus Sentana Widana Yuliadewi, Nyoman Wiwiek Yunika, Ni Luh

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