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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Penelitian Pendidikan IPA (JPPIPA) EKONOMIS : Journal of Economics and Business JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK J-MAS (Jurnal Manajemen dan Sains) Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Science of Management and Students Research Journal (SMS) Jurnal Akademik Pengabdian Masyarakat Siber International Journal of Digital Business Greenation International Journal of Economics and Accounting
M. Zahari
Universitas Batanghari
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Physics Social Sciences Transportation Other

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The Influence of Work Culture and Individual Characteristics on Employee Performance with Work Effectiveness as an Intervening Variable at the National Land Office of Cianjur Regency Najmah Fatin; M. Zahari; Sudirman Sudirman
Dinasti International Journal of Digital Business Management Vol. 7 No. 4 (2026): Dinasti International Journal of Digital Business Management (June-July 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i4.6903

Abstract

This study aims to describe the work habits, individual characteristics, work effectiveness, and performance of employees at the National Land Office of Cianjur Regency. As well as wanting to find out the direct and indirect influence of work culture and individual characteristics on employee performance, both directly and indirectly through work effectiveness. The population in this study is employees of the Cianjur Regency Land Office which totals 53 employees. Saturated sampling was used in this study in determining the sample size, this is usually used for samples that are relatively a little less than 100. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results of the study show that work culture and individual characteristics directly and indirectly through work effectiveness have a positive and significant effect on employee performance, as well as work effectiveness directly has a positive and significant effect on performance performance. This explains that if employees have a good work culture, and are supported by good individual characteristics, it will be able to increase the effectiveness of employee work that supports the achievement of optimal employee performance. In other words, work effectiveness is an important factor that mediates the relationship between work culture and individual characteristics and employee performance
The Effect of Digitalization and Professionalism on Public Satisfaction Through Public Service Quality M. Zahari; Mufidah Mufidah; Yanti Yanti
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6237

Abstract

The purpose of this study is to describe public satisfaction, professionalism, digitalization, and the quality of public services. It examines how professionalism and digitization affect public satisfaction. It examines how professionalism and digitization affect public satisfaction through the caliber of public services. The Population and Civil Registration Office of West Tanjung Jabung Regent, Jambi Province, served as the study's site. This study made use of both principal and supplemental data. 73,266 service customers made up the study's population, and a random sampling technique was used to choose 100 respondents. Descriptive and quantitative analysis were employed in this survey-based investigation. Path study with the Partial Least Squares (PLS) method was employed in the quantitative study. The findings demonstrate that public satisfaction is positively and significantly impacted by professionalism and digitization. By improving the caliber of public services, professionalism and digitalization increase public satisfaction. These findings clarify that the public's perception of service quality improves with increasing digitalization and professionalism. Ideal service The key to fulfilling the public's expectations of government services is quality. As a result, the public will gain materially from government representatives' presence, which will raise satisfaction levels.
The Effect of Physical Work Effectiveness and Facilities on Fish Cultivation Satisfaction Through Public Service Quality at The Fisheries Service of West Tanjung Jabung Regency Umi Masruroh; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6240

Abstract

This study aims to analyze the influence of work effectiveness and physical work facilities on fish farmer satisfaction through the quality of public services at the Fisheries Service of West Tanjung Jabung Regency. The study used a quantitative approach with an explanatory method. The population in this study was 96 fish farmers receiving services at the Fisheries Service of West Tanjung Jabung Regency, and the entire population was sampled (census method). Data collection was conducted through the distribution of questionnaires compiled based on the indicators of each research variable and measured using a Likert scale. Data analysis was conducted using the Partial Least Squares (PLS) method using a structural model to test the direct and indirect effects between variables. The results showed that work effectiveness and physical work facilities had a positive and significant effect on the quality of public services. Furthermore, the quality of public services had a positive and significant effect on fish farmer satisfaction. Furthermore, work effectiveness and physical work facilities also had an indirect effect on fish farmer satisfaction through the quality of public services as an intervening variable. This study confirms that increasing the work effectiveness of civil servants and providing adequate physical work facilities are important factors in improving the quality of public services and fish farmer satisfaction
The Effect of Work Facilities and Incentives on Employee Performance Mediated by Work Discipline at The Regional Public Drinking Water Company Tirta Mayang, Jambi City Asbiliyah Asbiliyah; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6243

Abstract

This study aims to analyze the effect of work facilities and incentives on employee performance, with work discipline as a mediating variable at the Regional Drinking Water Company (Perumdam) Tirta Mayang in Jambi City. Employee performance is a key factor in improving the quality of public services, particularly in the clean water supply sector. This study used a quantitative approach with a survey method. The study population was all 153 employees of Perumdam Tirta Mayang in Jambi City. The sample size was determined using the Slovin formula with a tolerance of 7.5%, resulting in a sample size of 111 respondents. Data analysis used Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work facilities and incentives had a positive and significant effect on work discipline. Work facilities and incentives also had a positive and significant effect on employee performance. Furthermore, work discipline had a positive and significant effect on employee performance and mediated the effect of work facilities and incentives on employee performance. These findings emphasize the importance of providing adequate work facilities and a fair incentive system to improve employee discipline and performance.
The Effect of Competency and Infrastructure on Public Contentment Through Service Caliber at The UPTD BLK of West Tanjung Jabung District Dewi Sartika; M. Zahari; Fakhrul Rozi Yamali
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6244

Abstract

This study intends to investigate the influence of expertise and infrastructure on public contentment through service caliber at the Technical Implementation Unit (UPTD) of the West Tanjung Jabung Regency Vocational Training Center (BLK). This study on the payroll a descriptive and quantitative technique with a survey method. The study population comprised all 106 users of vocational training services at the UPTD BLK in West Tanjung Jabung Regency, and the total population was sampled (census technique).  Data were obtained by a questionnaire utilizing a Likert scale and analyzed using route analysis derived from Partial Least Squares (PLS). The results demonstrated that expertise and infrastructure had a favorable and meaningful effect on service caliber.  Furthermore, service caliber had a favorable and meaningful effect on public contentment.  The path analysis also indicated that service caliber mitigated the influence of expertise and infrastructure on public contentment. This study gives practical insights for the UPTD BLK in West Tanjung Jabung Regency to improve personnel competency and the supply of facilities and infrastructure to achieve optimal service caliber and boost public contentment
The Influence of Diligence and Competence Through Motivation on The Performing of State Civil Apparatus M. Zahari; Ali Akbar; Refki Mudasir Widyasyah
Journal of Accounting and Finance Management Vol. 6 No. 6 (2026): Journal of Accounting and Finance Management (January - February 2026)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i6.2990

Abstract

The purpose of this scientific study is to assess how diligence and competence affect state civil servants' (ASN) motivation, motivation on Performing, diligence and competence on Performing, and diligence and competence through motivation on Performing. The General Bureau of the Regional Secretariat of Jambi Province, Indonesia, served as the study site. Both primary and secondary data were used in this investigation. 91 respondents made up the research sample. Saturated sampling was employed in the sample procedure. Both quantitative and descriptive analysis were used in the analysis process. Path study with the Partial Least Squares (PLS) method was employed in the quantitative studY, Software called SmartPLS 4.0 was used to help process data. The outcomes demonstrated that motivation was positively and significantly impacted by competence and diligence. Competence significantly and favorably affected ASN Performing, whereas diligence had no discernible impact. The impact of motivation on ASN Performing was both positive and significant. ASN Performing at the General Bureau of the Jambi Province Regional Secretariat was positively and significantly impacted by diligence and competence through incentive.
The Effect of Work Facilities and Work Effectiveness on Public Satisfaction Through Service Quality at The Tungkal Ilir District Office, West Tanjung Jabung Regency Jusmarni Jusmarni; M. Zahari; Fakhrul Rozi Yamali
International Journal of Advanced Multidisciplinary Vol. 4 No. 4 (2026): International Journal of Advanced Multidisciplinary (January - March 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Public satisfaction is a key indicator of successful public service delivery. Achieving this satisfaction is inseparable from the availability of work facilities and the effectiveness of staff, which can drive optimal service quality. This study aims to analyze the influence of work facilities and work effectiveness on public satisfaction through service quality at the Tungkal Ilir District Office, West Tanjung Jabung Regency. This study used a quantitative approach with a survey method. The study population consisted of 396 service recipients, with a sample size of 123 respondents determined using the Slovin formula with a 7.5% margin of error. Data collection was conducted using a questionnaire with a five-level Likert scale. Data analysis used path analysis based on Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS software. The results showed that work facilities and work effectiveness had a positive and significant effect on service quality. Furthermore, service quality had a positive and significant effect on public satisfaction. The results of the mediation test indicated that service quality was able to mediate the influence of work facilities and work effectiveness on public satisfaction. These findings confirm that improvements in work facilities and the effectiveness of civil servants need to be continuously optimized to improve service quality and public satisfaction.
Co-Authors Aat Ruchiat Nugraha Abdul Manab Abdul Rahim Agus Nurofik Agustina, Rahma Ahmad Firdaus Akbar, M. Adika Resindo Albetris Ali Akbar Ali Akbar Ali Akbar Amilia Paramitha Andawari, Citra Anggrika Riyanti Ansori, Khoiron Arif Saefudin Aris, M. Asbiliyah Asbiliyah Ashadi, Edi Ashur Harmadi Astuti, Herlina Dwi Atiki, Alik B.M.A.S. Anaconda Bangkara Bambang Irawan /E21207042 Bambang Pamungkas BASTIAN BASTIAN, BASTIAN Boce, Notman Budimansyah Budimansyah Daryanto Daryanto Dewi Marlinda Dewi Sartika Dwi Putri Budiningtyas Dyah Handayani Dewi Emelda Raudhati Erwan Erwan, Erwan Evi Adriani Evi Adriani Firmansyah Fivanka, Bebi Gunawan Gunawan Gunawan Widjaja Gusri, Lailal Hadrah Haryadi Haryadi Haryadi Haryadi Hasminidiarty Hasminidiarty Hendi Matalata Idris Idris Irhamnida, Irhamnida Jasrianto, Jasrianto Jusmarni Jusmarni Khairun Nisa Kornelis Kornelis, Kornelis Kurniawan, Muhammad Dhani Lamhot Timbul Situmorang Lestari, Adria Wuri M Alhudhori M Alpin Syahrir M. Haviz M. Reval Aji Prayudha Maimun Maimun Marlina, Fina Melia, Dessy Mely, Mely Monik Kasman Mufidah Mufidah Muhammad Harli Hamdani Muhammad Said Mustika Mustika Najmah Fatin Naomi Valleria Hasibuan Nofirman, Nofirman Nopri Yanto Nur, M. Syafruddin Osrita Hapsara Osrita Hapsara Osrita Hapsara Pantun Bukit Pratama, Andi Bahtiar Saputra Puji Hastuti Purwoko, Agus Rahmayeni, Weni Ramadhan, Rahmad Refki Mudasir Widyasyah Saiyid Syech Saputra, Rica Saputro, Ahmad Khoiruddin Agung Sardjana Orba Manullang seprianti eka putri Siti Nuraini Situmorang, Lamhot Timbul Suci Aryusie Sudirman Sudirman Sudirman Sudirman Sufriyanto Sufriyanto Sugianto Sugianto Syabawaihi Syahputra, Sofyan Hadi Syaifullah Syaifullah Syaparuddin Syaparuddin Syaparuddin Syeikh, Saiyid Syekh, Saiyid Teguh Okni Pratama Ubaidillah Ubaidillah Umi Masruroh Venti Jatsiyah Wahyudi, Totong Wahyuri, Putra Waode Apria Dega Gaputri Yamali, Fahrul Rozi Yanti Yanti Yohny Anwar Yuli Purbaningsih Yulinarti, Yulinarti Yulmasril, Yulmasril Yunan Surono