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M. Zahari

Universitas Batanghari

Author-ID : 2611212

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Physics Social Sciences Transportation Other

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The Effect of Facilities and Infrastructure, and Standard Operating Procedures on Public Satisfaction, Mediated By The Quality of Public Services Ningsih, Eka Hartati; Zahari, M.; Mufidah
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.712

The facilities and infrastructure, standard operating procedures, public service quality, and public satisfaction are all intended to be described in this study. Additionally, it examines how standard operating procedures, infrastructure, and facilities affect public satisfaction. Additionally, it examines how infrastructure, facilities, and standard operating procedures affect public satisfaction by measuring the quality of public services. The Population and Civil Registration Office of the West Tanjung Jabung Regency in Jambi Province served as the study's site. Both principal and supplemental data were used in this investigation. Out of the 73,266 service users who comprised the study's population, a random sample of 100 respondents was selected. This study used a survey methodology that included both descriptive and quantitative analysis. Path Analysis with a Partial Least Squares (PLS) method was employed for the quantitative analysis. The outcomes demonstrated that public satisfaction was positively and considerably impacted by infrastructure and standard operating procedures. Public satisfaction is impacted by infrastructure and standard operating procedures through the caliber of public services. These findings show that the public's perception of service quality increases with improved infrastructure and standard operating procedures. The key to fulfilling the public's expectations of government services is optimal service quality. As a result, the presence of government representatives will provide the public with observable advantages, leading to increased satisfaction levels.

The Influence of Competency and Organizational Culture Through Motivation on Employee Performance at the Office of the Port Master and Port Authority of Class Iv Muara Sabak Bintang, Bella Beliana; Zahari, M.; Hapsara, Osrita
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.715

Employee performance is a crucial factor in supporting the success of public sector organizations, particularly in providing effective and quality services. Employee performance is influenced by various internal organizational factors, including competence, organizational culture, and work motivation. This study aims to analyze the influence of competence and organizational culture on employee performance through work motivation at the Muara Sabak Class IV Harbormaster and Port Authority Office (KSOP). This study used a quantitative approach with a survey method. The population in this study was all 63 employees of the Muara Sabak Class IV KSOP Office, and the entire population served as the research sample (saturated sample). Data collection was conducted through a Likert-scale questionnaire. Data analysis used path analysis with the Partial Least Squares (PLS) approach to test the direct and indirect effects between variables. The results showed that competence and organizational culture had a positive and significant effect on work motivation. Furthermore, work motivation had a positive and significant effect on employee performance. Furthermore, competence and organizational culture also indirectly influenced employee performance through work motivation. The results of this study indicate that improving employee competency and strengthening a positive organizational culture can increase work motivation, which ultimately impacts employee performance.

The Effect of Incentives and Work Environment Through Job Satisfaction on Employee Performance at The Jambi Bank of Regional Development Bangko Branch Office Kurniawan, Muhammad Dhani; Zahari, M.; Sudirman, Sudirman
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6236

The effectiveness of banking organizations in the face of competition and rising service demands is largely dependent on employee performance. The purpose of this study is to assess how incentives and the workplace affect job satisfaction, how job satisfaction affects performance, how incentives and the workplace affect performance, and how incentives and the workplace influence employee performance through job satisfaction. The Jambi Bank of Regional Development's Bangko Branch Office served as the site of this study. This study included both principal and supplemental data. There were 57 responders in the study sample. Saturated sampling was the method utilized. Both quantitative and descriptive analysis were used in this investigation. Path study using the Partial Least Square (PLS) method was employed in the quantitative study. Software called SmartPLS 3.0 helped with data processing. The findings demonstrated that job satisfaction was positively and significantly impacted by rewards and the workplace. Employee performance was positively and significantly impacted by incentives and the work environment. Employee performance was significantly impacted by job satisfaction, while employee performance was not significantly impacted by job satisfaction incentives. ASN performance was significantly and favorably impacted by motivation. At the Jambi Bank of Regional Development's Bangko Branch Office, employee performance was positively and significantly impacted by the work environment through job satisfaction. These results highlight how crucial equitable reward programs and a positive workplace are to raising bank employee satisfaction and productivity.

The Influence of Work Environment and Career Advancement on Motivation and Its Implications on Bank Worker Performing Ansori, Khoiron; Zahari, M.; Akbar, Ali
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6245

The purpose of this study is to examine how career advancement and the work environment affect worker motivation and how that affects performing at the Main Branch Office of Bank Jambi. This study employed a survey method together with a descriptive and quantitative methodology. The 59 workers of Bank Jambi's Central Head Office made up the population in this study, and the entire population was used as a sample (saturated sample). Questionnaires created using the indices of each variable were distributed in order to collect data, and their legitimacy and dependability were examined. In order to investigate the causal link within factors and the function of work motivation as a contributing variable, the data analysis employed PLS (partial least squares) analysis with the aid of SmartPLS software. The findings demonstrated that worker work motivation was positively and significantly impacted by career growth and the workplace. Additionally, it has been demonstrated that work motivation significantly and favorably affects worker performing. Additionally, the indirect impact test results showed that work motivation acted as a Intermediary variable within the work environment and advancement in career and worker performing. The study's conclusions show that a supportive workplace and a transparent, long-lasting career advancement program can boost worker motivation, which in turn affects productivity. In order to sustainably boost worker performing, Bank Jambi's Main Head Office is anticipated to keep bolstering its HRM policies, which are focused on enhancing the workplace and career advancement.

The Effect of Discipline and Work Environment on Public Satisfaction Mediated by The Quality of Public Services at The Population and Civil Registration Service of West Tanjung Jabung Regency Nopri Yanto; M. Zahari; Osrita Hapsara
Greenation International Journal of Economics and Accounting Vol. 3 No. 4 (2025): Greenation International Journal of Economics and Accounting (December 2025 - F
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study aims to analyze the influence of work discipline and the work environment on public satisfaction, with the quality of public services as a mediating variable at the Population and Civil Registration Office of West Tanjung Jabung Regency. This study used a quantitative approach with a survey method. The population in this study was all 57,405 users of population administration services at the Population and Civil Registration Office of West Tanjung Jabung Regency. The sample size was determined using the Slovin formula with a 10% error rate, resulting in a sample size of 100 respondents. Data collection was carried out through a questionnaire with a Likert scale. The independent variables in this study were work discipline and the work environment, the mediating variable was the quality of public services, and the dependent variable was public satisfaction. Data analysis was performed using path analysis with Partial Least Squares (PLS-SEM) to test the direct and indirect effects between variables. The results showed that work discipline and the work environment had a positive and significant effect on the quality of public services. Furthermore, the quality of public services significantly influenced public satisfaction and was able to mediate the influence of work discipline and the work environment on public satisfaction. These findings confirm that increased public satisfaction can be achieved through improved employee discipline and a supportive work environment, with the quality of public services as a key connecting factor.

The Influence of Interpersonal Communication and Utilization of Information Technology Through the Quality of Public Services on Public Satisfaction at the Population and Civil Registry Service of West Tanjung Jabung Regency Diniati.Z, Siska; Zahari, M.; Hapsara, Osrita
Greenation International Journal of Economics and Accounting Vol. 3 No. 2 (2025): Greenation International Journal of Economics and Accounting (June - August 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v3i2.505

This study aims to describe interpersonal communication, technology utilization, public service quality, and public satisfaction, as well as to determine and analyze the influence of interpersonal communication and information technology utilization through public service quality on public satisfaction at the Population and Civil Registration Office of West Tanjung Jabung Regency. This type of research uses descriptive verification research. This study uses the PLS analysis method. The results of the study indicate that interpersonal communication, information technology, and public service quality play an important role in increasing public satisfaction at the Population and Civil Registration Office of West Tanjung Jabung Regency. Interpersonal communication has been proven to improve the quality of public services while encouraging increased public satisfaction. Likewise, the use of information technology contributes positively to strengthening service quality and has an impact on public satisfaction. In addition, the quality of public service itself has a strategic role as a factor that mediates the influence of interpersonal communication and information technology on public satisfaction, so it can be concluded that the better the communication, technology utilization, and service quality provided, the level of public satisfaction will also increase.

The Influence of Competence and Work Creativity on Service Quality and Its Implications on Public Satisfaction at the Regional Revenue Agency of West Tanjung Jabung Regency Mely, Mely; Zahari, M.; Akbar, Ali
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6249

This study has several objectives, including identifying and describing competency, work creativity, service quality, and public satisfaction at the Regional Revenue Agency in West Tanjung Jabung Regency. It also aims to identify and analyze the influence of competency and work creativity on public satisfaction, both directly and indirectly through service quality. This research was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. The population was 120,740 taxpayers who received services. The sample size used Slovin's theory with a 10% margin of error, resulting in a sample size of 100. This study employed a quantitative approach with a survey method and Partial Least Square (PLS) data analysis. This study concludes that competency, work creativity, service quality, and public satisfaction at the West Tanjung Jabung Regency Regional Revenue Agency are in good and high condition. Furthermore, competency and work creativity have a positive and significant influence on public satisfaction, both directly and indirectly through the quality of employee service at the West Tanjung Jabung Regency Regional Revenue Agency.

The Effect of Professionalism and Interpersonal Communication on The Image of an Agency Through Public Trust as A Mediation Variable in The Tanjung Jabung Barat Resort Police Haryadi Haryadi; M. Zahari; Ali Akbar
Siber International Journal of Digital Business (SIJDB) Vol. 3 No. 3 (2026): (SIJDB) Siber International Journal of Digital Business (January - March 2026)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study aims to analyze the influence of professionalism and interpersonal communication on agency image through public trust as a mediating variable at the Tanjung Jabung Barat Police Resort. Police agency image reflects public perceptions of the performance, integrity, and quality of public services provided. This study employed a quantitative approach with a survey method. The study population was 11,200 individuals, including those who had received services from the Tanjung Jabung Barat Police Resort. The sample size was determined using the Slovin formula with a 10% margin of error, resulting in a sample size of 100 respondents. Data were collected through a Likert-type questionnaire. Path analysis was used to examine the direct and indirect effects between variables. The results showed that professionalism and interpersonal communication had a positive and significant effect on public trust. Public trust also had a positive and significant effect on agency image. Furthermore, public trust was shown to mediate the influence of professionalism and interpersonal communication on agency image. These findings confirm that improving the professionalism and quality of interpersonal communication among police officers plays a crucial role in building public trust and strengthening the image of the police institution.

The Effect of Competency and Standard Operating Procedures on Public Satisfaction Through Public Service Quality at The Environmental Service of West Tanjung Jabung Regency Hidayat, Hilman; Zahari, M.; Hapsara, Osrita
International Journal of Advanced Multidisciplinary Vol. 5 No. 1 (2026): International Journal of Advanced Multidisciplinary (April - June 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v5i1.1858

Public satisfaction is a crucial indicator in assessing the success of public service delivery. This study aims to analyze the influence of competency and standard operating procedures (SOPs) on public satisfaction, with public service quality as a mediating variable at the Tanjung Jabung Barat Regency Environmental Agency. The research approach used was quantitative, using a survey method. The study population consisted of 390 community users of the Tanjung Jabung Barat Regency Environmental Agency services. Sampling was conducted using the Slovin formula to obtain a representative sample size. Data collection was conducted through questionnaires, which were analyzed using path analysis or Partial Least Squares (PLS). The results indicate that competency and SOPs have a positive and significant effect on public service quality. Furthermore, public service quality has a positive and significant effect on public satisfaction. Competence and SOPs also have an indirect effect on public satisfaction through public service quality. These findings confirm that improving staff competency and consistent SOP implementation can improve service quality, thereby increasing public satisfaction.

State-Owned Enterprises (SOES): The Ability And The Feasibility During The Industrial Revolution 4.0. Muhammad Zahari; Ashur Harmadi; Mustika Mustika; Sardjana Orba Manullang; Dyah Handayani Dewi
Jurnal Manajemen Industri dan Logistik Vol. 7 No. 2 (2023): 10 original research articles were authored/co-authored by 35 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1044

The goal of this study was to identify the key elements that would help design procedures for improving corporate images in urban company. The studies were quantitative and used observation, questioning, and interviews as three key sources of data. With a path coefficient of 0.94, the results show that the Customer Satisfaction variable and the Corporate Image variable are positively correlated. Corporate Image increases by 0.94 units or has an impact of 0.94 units on the increase in Corporate Image if Customer Satisfaction increases. The overall impact of service quality on client satisfaction at PDAM Tirta Indragiri is 67.86 percent. Product quality, such as water clarity, colour, and odour, is the customer satisfaction dimension with the lowest value, in line with the distribution performance issue. Therefore, to improve water quality and distribution, quality control management must be planned, implemented, and carried out systematically and continuously.

Co-Authors A Irfani Aat Ruchiat Nugraha Abdul Manab Abdul Rahim Agus Nurofik Agustina, Rahma Ahmad Firdaus Ahmad Khoiruddin Agung Saputro Akbar, M. Adika Resindo Albetris Ali Akbar Ali Akbar Ali Akbar Amilia Paramitha Andawari, Citra Anggrika Riyanti Ansori, Khoiron Arif Saefudin Aris, M. Asbiliyah, Asbiliyah Ashadi, Edi Ashur Harmadi Astuti, Herlina Dwi Atiki, Alik B.M.A.S. Anaconda Bangkara Bambang Irawan /E21207042 Bambang Pamungkas BASTIAN BASTIAN, BASTIAN Bintang, Bella Beliana Boce, Notman Budimansyah Budimansyah Daryanto Daryanto Dewi Marlinda DEWI SARTIKA Diniati.Z, Siska Dwi Putri Budiningtyas Dyah Handayani Dewi Emelda Raudhati Erwan Erwan, Erwan Evi Adriani Evi Adriani Firmansyah Fivanka, Bebi Gunawan Gunawan Gunawan Widjaja Gusri, Lailal Hadrah Hartono Hartono Haryadi Haryadi Haryadi Haryadi Hasminidiarty Hasminidiarty Hendi Matalata Hilman Hidayat Idris Idris Irhamnida, Irhamnida Jasrianto, Jasrianto Jusmarni, Jusmarni Khairun Nisa Kornelis Kornelis, Kornelis Kurniawan, Muhammad Dhani Lamhot Timbul Situmorang Lestari, Adria Wuri M Alhudhori M Alpin Syahrir M. Haviz M. Reval Aji Prayudha Maimun Maimun Marlina, Fina Melia, Dessy Mely, Mely Monik Kasman Mudasir Widyasyah, Refki MUFIDAH Mufidah Mufidah Muhammad Harli Hamdani Muhammad Said Mustika Mustika Najmah Fatin Naomi Valleria Hasibuan Ningsih, Eka Hartati Nofirman, Nofirman Nopri Yanto Nur, M. Syafruddin Osrita Hapsara Osrita Hapsara Osrita Hapsara Pantun Bukit Pratama, Andi Bahtiar Saputra Puji Hastuti Purwoko, Agus Rahmayeni, Weni Saiyid Syech Sanezara, Garien Eksta Saputra, Rica Saputro, Ahmad Khoiruddin Agung Sardjana Orba Manullang seprianti eka putri Siti Nuraini Situmorang, Lamhot Timbul Suci Aryusie Sudirman Sudirman Sudirman Sudirman Sufriyanto Sufriyanto Sugianto Sugianto Syabawaihi Syahputra, Sofyan Hadi Syaifullah Syaifullah Syaparuddin Syaparuddin Syaparuddin Syeikh, Saiyid Syekh, Saiyid Teguh Okni Pratama Ubaidillah Ubaidillah Umi Masruroh, Umi Venti Jatsiyah Wahyudi, Totong Wahyuri, Putra Waode Apria Dega Gaputri Yamali, Fahrul Rozi Yanti Yanti Yohny Anwar Yuli Purbaningsih Yulinarti, Yulinarti Yulmasril, Yulmasril Yunan Surono

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