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The Influence of Work Facilities and Internal Communication on the Performance of Civil Servants Through Motivation at the Education Office and Culture of Muaro Jambi Regency Jasrianto, Jasrianto; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3269

Abstract

This study evaluates and analyzes the impact of work facilities and internal communication on civil servant performance, with work motivation as a mediating variable, at the Education and Culture Office of Muaro Jambi Regency. Using both descriptive and verification methods, the research involved 62 employees from the office and employed the Partial Least Squares (PLS) method for analysis. The results from the questionnaire indicated that work facilities had a total score of 2859, classified as good, while internal communication scored 2836, also in the good range. Work motivation was rated at 3080, placing it in the high category, and employee performance scored 3099, which is similarly high. The findings show that work facilities have significant impact on motivation. Internal communication also positively and significantly influences motivation. Additionally, both work facilities and internal communication have significant effect on employee performance. Motivation is demonstrated to positively and significantly affect employee performance. Moreover, work facilities and internal communication both positively and significantly impact employee performance through the mediation of motivation at the Muaro Jambi Regency Education and Culture Office.
The Influence of Competence and Organizational Commitment on Achievement Motivation and Its Impact on Teacher Performance at SMP Negeri 17 Sarolangun Yulinarti, Yulinarti; Zahari, M.; Sudirman, Sudirman
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.5484

Abstract

This study aims to describe the competence, organizational commitment, achievement motivation and performance of teachers of SMP Negeri 17 Sarolangun and to determine and analyze the influence of competence and organizational commitment on achievement motivation and its impact on teacher performance at SMP Negeri 17 Sarolangun. This type of research uses descriptive verification research. This study uses the PLS analysis method. Based on the results of the descriptive analysis, it explains that the total competency score is 1949 in the high category. Then for the description of the organizational commitment variable, it shows that the organizational commitment of teachers at SMP Negeri 17 Sarolangun is high with a score of 1739. Furthermore, the description of the achievement motivation variable shows that the achievement motivation score is 2602 in the high category. While the description of the teacher performance variable shows that the score is 2596 in the high category. The results of the study indicate that competence and organizational commitment have a positive and significant influence on achievement motivation and teacher performance at SMP Negeri 17 Sarolangun. Increasing competence and organizational commitment encourages the creation of higher achievement motivation, which in turn contributes to improving teacher performance. In addition, achievement motivation itself has been proven to play an important role in strengthening the relationship between competence and organizational commitment with teacher performance, so that these factors are interrelated and together form optimal performance
The Effect of Digitalization and Professionalism on Public Satisfaction Through Public Service Quality Zahari, M.; Mufidah, Mufidah; Yanti, Yanti
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6237

Abstract

The purpose of this study is to describe public satisfaction, professionalism, digitalization, and the quality of public services. It examines how professionalism and digitization affect public satisfaction. It examines how professionalism and digitization affect public satisfaction through the caliber of public services. The Population and Civil Registration Office of West Tanjung Jabung Regent, Jambi Province, served as the study's site. This study made use of both principal and supplemental data. 73,266 service customers made up the study's population, and a random sampling technique was used to choose 100 respondents. Descriptive and quantitative analysis were employed in this survey-based investigation. Path study with the Partial Least Squares (PLS) method was employed in the quantitative study. The findings demonstrate that public satisfaction is positively and significantly impacted by professionalism and digitization. By improving the caliber of public services, professionalism and digitalization increase public satisfaction. These findings clarify that the public's perception of service quality improves with increasing digitalization and professionalism. Ideal service The key to fulfilling the public's expectations of government services is quality. As a result, the public will gain materially from government representatives' presence, which will raise satisfaction levels.
The Effect of Physical Work Effectiveness and Facilities on Fish Cultivation Satisfaction Through Public Service Quality at The Fisheries Service of West Tanjung Jabung Regency Masruroh, Umi; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6240

Abstract

This study aims to analyze the influence of work effectiveness and physical work facilities on fish farmer satisfaction through the quality of public services at the Fisheries Service of West Tanjung Jabung Regency. The study used a quantitative approach with an explanatory method. The population in this study was 96 fish farmers receiving services at the Fisheries Service of West Tanjung Jabung Regency, and the entire population was sampled (census method). Data collection was conducted through the distribution of questionnaires compiled based on the indicators of each research variable and measured using a Likert scale. Data analysis was conducted using the Partial Least Squares (PLS) method using a structural model to test the direct and indirect effects between variables. The results showed that work effectiveness and physical work facilities had a positive and significant effect on the quality of public services. Furthermore, the quality of public services had a positive and significant effect on fish farmer satisfaction. Furthermore, work effectiveness and physical work facilities also had an indirect effect on fish farmer satisfaction through the quality of public services as an intervening variable. This study confirms that increasing the work effectiveness of civil servants and providing adequate physical work facilities are important factors in improving the quality of public services and fish farmer satisfaction
The Influence of Democratic Leadership Style and Career Development on Employee Performance Mediated by Jambi Province Regional Secretariat Organization Bureau Employee Job Satisfaction M. Zahari; Ali Akbar; Lamhot Timbul Situmorang
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i3.2384

Abstract

This research aims to find out and describe the description of democratic leadership style, career development, job satisfaction and employee performance at the Regional Secretariat Organization Bureau of Jambi Province as well as to find out and analyze the influence of democratic leadership style and career development on employee performance mediated by job satisfaction at the Secretariat Organization Bureau Jambi Province Region. The method used in this research is descriptive verification and quantitative methods. Based on the approach, it can be seen that the number of samples is 62 people. This research uses the Smart PLS 3.0 analysis tool. Based on the description of e-government, competency, work motivation and employee performance in the Bureau. Based on the description of the democratic leadership style, it shows that the democratic leadership style is in the quite good category. Then for fairly good career development, the description of the job satisfaction variable is in the quite satisfied category. Meanwhile, the description of employee performance variables in the category is quite high. Based on the research results, leadership style has a positive and significant effect on job satisfaction, career development has a positive and significant effect on job satisfaction, democratic leadership style has a positive and significant effect on employee performance, career development has a positive and significant effect on employee performance, job satisfaction has a positive and significant effect. significant effect on employee performance, Democratic leadership style has a positive and significant effect on employee performance mediated by job satisfaction and career development does not have a significant effect on employee performance mediated by job satisfaction.
The Influence of Competence and Work Environment on the Performance of State Civil Apparatus Through Motivation at The Regional Secretariat of Merangin District Ahmad Khoiruddin Agung Saputro; M. Zahari; Fakhrul Rozi Yamali
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2775

Abstract

The purpose of this research is to obtain an overview and describe the competencies, work environment, motivation, and performance of Civil Servants, as well as to understand and analyze the direct and indirect effects of competencies and work environment on the motivation and performance of Civil Servants. The population in this study consists of 54 Civil Servants at the Regional Secretariat of Merangin Regency in the year 2024. The data analysis technique used in this research is path analysis, followed by hypothesis testing using the F-test (simultaneous) and t-test (partial). The path analysis results indicate that competencies and work environment have both direct and indirect effects on Civil Servants performance through work motivation. This explains that the better the competencies possessed by employees in performing their main tasks and functions, and the better the work environment perceived by Civil Servants, the more motivated the Civil Servants will be to improve their performance within the organization. This study concludes that competencies are in a high condition, the work environment is in a good condition, motivation is in a high condition, and Civil Servants performance is in a high condition.
The Effect of Work Facilities and Work Effectiveness on Public Satisfaction Through Service Quality at The Tungkal Ilir District Office, West Tanjung Jabung Regency Jusmarni, Jusmarni; Zahari, M.; Yamali, Fakhrul Rozi
International Journal of Advanced Multidisciplinary Vol. 4 No. 4 (2026): International Journal of Advanced Multidisciplinary (January - March 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Public satisfaction is a key indicator of successful public service delivery. Achieving this satisfaction is inseparable from the availability of work facilities and the effectiveness of staff, which can drive optimal service quality. This study aims to analyze the influence of work facilities and work effectiveness on public satisfaction through service quality at the Tungkal Ilir District Office, West Tanjung Jabung Regency. This study used a quantitative approach with a survey method. The study population consisted of 396 service recipients, with a sample size of 123 respondents determined using the Slovin formula with a 7.5% margin of error. Data collection was conducted using a questionnaire with a five-level Likert scale. Data analysis used path analysis based on Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS software. The results showed that work facilities and work effectiveness had a positive and significant effect on service quality. Furthermore, service quality had a positive and significant effect on public satisfaction. The results of the mediation test indicated that service quality was able to mediate the influence of work facilities and work effectiveness on public satisfaction. These findings confirm that improvements in work facilities and the effectiveness of civil servants need to be continuously optimized to improve service quality and public satisfaction.
The Influence of Diligence and Competence Through Motivation on The Performing of State Civil Apparatus Zahari, M.; Akbar, Ali; Mudasir Widyasyah, Refki
Journal of Accounting and Finance Management Vol. 6 No. 6 (2026): Journal of Accounting and Finance Management (January - February 2026)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i6.2990

Abstract

The purpose of this scientific study is to assess how diligence and competence affect state civil servants' (ASN) motivation, motivation on Performing, diligence and competence on Performing, and diligence and competence through motivation on Performing. The General Bureau of the Regional Secretariat of Jambi Province, Indonesia, served as the study site. Both primary and secondary data were used in this investigation. 91 respondents made up the research sample. Saturated sampling was employed in the sample procedure. Both quantitative and descriptive analysis were used in the analysis process. Path study with the Partial Least Squares (PLS) method was employed in the quantitative studY, Software called SmartPLS 4.0 was used to help process data. The outcomes demonstrated that motivation was positively and significantly impacted by competence and diligence. Competence significantly and favorably affected ASN Performing, whereas diligence had no discernible impact. The impact of motivation on ASN Performing was both positive and significant. ASN Performing at the General Bureau of the Jambi Province Regional Secretariat was positively and significantly impacted by diligence and competence through incentive.
The Effect of Work Facilities and Incentives on Employee Performance Mediated by Work Discipline at The Regional Public Drinking Water Company Tirta Mayang, Jambi City Asbiliyah, Asbiliyah; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6243

Abstract

This study aims to analyze the effect of work facilities and incentives on employee performance, with work discipline as a mediating variable at the Regional Drinking Water Company (Perumdam) Tirta Mayang in Jambi City. Employee performance is a key factor in improving the quality of public services, particularly in the clean water supply sector. This study used a quantitative approach with a survey method. The study population was all 153 employees of Perumdam Tirta Mayang in Jambi City. The sample size was determined using the Slovin formula with a tolerance of 7.5%, resulting in a sample size of 111 respondents. Data analysis used Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work facilities and incentives had a positive and significant effect on work discipline. Work facilities and incentives also had a positive and significant effect on employee performance. Furthermore, work discipline had a positive and significant effect on employee performance and mediated the effect of work facilities and incentives on employee performance. These findings emphasize the importance of providing adequate work facilities and a fair incentive system to improve employee discipline and performance.
The Effect of Competency and Infrastructure on Public Contentment Through Service Caliber at The UPTD BLK of West Tanjung Jabung District Sartika, Dewi; Zahari, M.; Yamali, Fakhrul Rozi
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6244

Abstract

This study intends to investigate the influence of expertise and infrastructure on public contentment through service caliber at the Technical Implementation Unit (UPTD) of the West Tanjung Jabung Regency Vocational Training Center (BLK). This study on the payroll a descriptive and quantitative technique with a survey method. The study population comprised all 106 users of vocational training services at the UPTD BLK in West Tanjung Jabung Regency, and the total population was sampled (census technique).  Data were obtained by a questionnaire utilizing a Likert scale and analyzed using route analysis derived from Partial Least Squares (PLS). The results demonstrated that expertise and infrastructure had a favorable and meaningful effect on service caliber.  Furthermore, service caliber had a favorable and meaningful effect on public contentment.  The path analysis also indicated that service caliber mitigated the influence of expertise and infrastructure on public contentment. This study gives practical insights for the UPTD BLK in West Tanjung Jabung Regency to improve personnel competency and the supply of facilities and infrastructure to achieve optimal service caliber and boost public contentment
Co-Authors A Irfani Aat Ruchiat Nugraha Abdul Manab Abdul Rahim Agus Nurofik Agustina, Rahma Ahmad Firdaus Ahmad Khoiruddin Agung Saputro Akbar, M. Adika Resindo Albetris Ali Akbar Ali Akbar Ali Akbar Amilia Paramitha Andawari, Citra Anggrika Riyanti Ansori, Khoiron Arif Saefudin Aris, M. Asbiliyah, Asbiliyah Ashadi, Edi Ashur Harmadi Astuti, Herlina Dwi Atiki, Alik B.M.A.S. Anaconda Bangkara Bambang Irawan /E21207042 Bambang Pamungkas BASTIAN BASTIAN, BASTIAN Bintang, Bella Beliana Boce, Notman Budimansyah Budimansyah Daryanto Daryanto Dewi Marlinda DEWI SARTIKA Diniati.Z, Siska Dwi Putri Budiningtyas Dyah Handayani Dewi Emelda Raudhati Erwan Erwan, Erwan Evi Adriani Evi Adriani Firmansyah Fivanka, Bebi Gunawan Gunawan Gunawan Widjaja Gusri, Lailal Hadrah Hartono Hartono Haryadi Haryadi Haryadi Haryadi Hasminidiarty Hasminidiarty Hendi Matalata Hilman Hidayat Idris Idris Irhamnida, Irhamnida Jasrianto, Jasrianto Jusmarni, Jusmarni Khairun Nisa Kornelis Kornelis, Kornelis Kurniawan, Muhammad Dhani Lamhot Timbul Situmorang Lestari, Adria Wuri M Alhudhori M Alpin Syahrir M. Haviz M. Reval Aji Prayudha Maimun Maimun Marlina, Fina Melia, Dessy Mely, Mely Monik Kasman Mudasir Widyasyah, Refki MUFIDAH Mufidah Mufidah Muhammad Harli Hamdani Muhammad Said Mustika Mustika Najmah Fatin Naomi Valleria Hasibuan Ningsih, Eka Hartati Nofirman, Nofirman Nopri Yanto Nur, M. Syafruddin Osrita Hapsara Osrita Hapsara Osrita Hapsara Pantun Bukit Pratama, Andi Bahtiar Saputra Puji Hastuti Purwoko, Agus Rahmayeni, Weni Saiyid Syech Sanezara, Garien Eksta Saputra, Rica Saputro, Ahmad Khoiruddin Agung Sardjana Orba Manullang seprianti eka putri Siti Nuraini Situmorang, Lamhot Timbul Suci Aryusie Sudirman Sudirman Sudirman Sudirman Sufriyanto Sufriyanto Sugianto Sugianto Syabawaihi Syahputra, Sofyan Hadi Syaifullah Syaifullah Syaparuddin Syaparuddin Syaparuddin Syeikh, Saiyid Syekh, Saiyid Teguh Okni Pratama Ubaidillah Ubaidillah Umi Masruroh, Umi Venti Jatsiyah Wahyudi, Totong Wahyuri, Putra Waode Apria Dega Gaputri Yamali, Fahrul Rozi Yanti Yanti Yohny Anwar Yuli Purbaningsih Yulinarti, Yulinarti Yulmasril, Yulmasril Yunan Surono