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User Experience and User Satisfication Analysis of Learning Assistance Services (Tuweb, Tuton, TMK) at UPBJJ-UT Bengkulu Pamela Mikaresti; Yusrizal Yusrizal; Ana Nurmalia
Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Vol 7, No 4 (2021): December
Publisher : Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (177.097 KB) | DOI: 10.33394/jk.v7i4.4141

Abstract

The purpose of this study was to analyze user experience and user satisfaction for learning assistance services, namely web-based tutorials, online tutorials and course assignments. The research method used is descriptive quantitative. The number of samples is 540 respondents, namely students. The instrument used is a questionnaire which is shared with google form. The data analysis technique of this research uses the Likert scale method and multiple linear regression. The results showed that the three learning aid services had positive user experience and user satisfaction. More than 75% of respondents rated the user experience and user satisfaction of TUWEB, TUTON and TMK as being in the good and high categories. TUWEB, TUTON and TMK study assistance services are available to meet the needs of various students. Students who like to study more intensely, can interact virtually in two directions via video conferencing will choose TUWEB. Students who find it difficult to find a scheduled time and prefer to study with a more flexible but still focused time will choose TUTON. As for students who do not want to take part in TUWEB or TUTON, there is a more practical TMK. Variables that have a significant effect on user satisfaction of TUWEB learning aid services are dependability and stimulation. Variables that have a significant effect on user satisfaction of TUTON learning aid services are attractiveness, perspicuity and stimulation. Variables that have a significant effect on user satisfaction of TMK learning aid services are efficiency and novelty.
Co-Authors A Halim A. Azis, A. A.A. Ketut Agung Cahyawan W Abdul Basyid ABDUL GANI Abdul Gani Adi Rahwanto Adlim Adlim Ahmad Fauzi Amin Hou Amirulmukminin Amirulmukminin Ana Nurmalia Ana Nurmalia Anwar Anwar Ariyani Tanti Ayu Rahmi Berliana Berliana Bustanuddin Lubis Cut Morina Zubainur Cut Nurmaliah Cut Nurmaliah Cut Putri Hayati Desyanti Desyanti Dony Efriza Fahmida Manin Feliatra Fitri, Chairiah Lismaya Ginola Tri Shindy Hafizul Furqan Hanafi Nur HARIS MUNANDAR Hariyadi Hariyadi Harum, Cut Luthfia Helmina Hikma Yani Holyness Nurdin Singadimedja Ibnu Khaldun Ilham Maulana Irna Ardilla Izzah Al-Fikry Jofrishal Jofrishal Juliana Nasution Junike Junike Karina Purwanti Kasmadi Kasmadi Kurniawan, Ildi M. Hasan Mahyudin Mahyudin Mikaresti, Pamela Mudinillah, Adam MUHAMMAD AGUS SUPRAYUDI Muhammad Hasan Muhammad Iqbal Muhammad Nizarullah Muhammad Subianto Muhammad Syukri Munawarah, Syarifah Hasanaton Murniati A. R. Mursal Mursal Mustanir Mustanir Nasir Usman Nelly Shahromi Yanti Noferdiman , Noferdiman Novi Maulidar Novi Surianti Nurmalia, Ana Pamela Mikaresti Pasarela, Gea Riski Pudji Rahayu Rahmati Rahmati Rahmi Maulidati Rahmi, Hanifatul Rasmi Murni Rauziani Rauziani Resi Silvia Ridho Kurniawan Risnawati Risnawati Ruhmi, Zuhra Saiful Saiful Saminan Saminan Sari, Nena Puspita Sartiyah Sartiyah Siti Maisarah Suparjo Suriani Suriani Susanto, Ferri Syamsul Rizal Syarifah Rita Zahara Tarigan, Febryana Br Teguh Adimarta, Teguh Usman, Musliadi Bin Wulan Muazizah Yahfenel Evi Fussalam Yatno, Yatno Yayuk Kurnia Risna Yelia, Yelia Zulkarnaen Jalil