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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Administrasi dan Manajemen Pendidikan JRB-Jurnal Riset Bisnis Ekono Insentif Jurnal Soshum Insentif Journal on Education YUME : Journal of Management Jurnal Administrasi dan Manajemen Syntax Idea Dinasti International Journal of Education Management and Social Science Management Studies and Entrepreneurship Journal (MSEJ) JAMP : Jurnal Administrasi dan Manajemen Pendidikan Jurnal Ners TECHNO-SOCIO EKONOMIKA Community Development Journal: Jurnal Pengabdian Masyarakat jurnal syntax admiration Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ekonomi Efektif Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian kepada Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal Abdimas Sang Buana Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS International Journal of Science and Society (IJSOC) EKONOMIKA45 Jurnal Administrasi Bisnis Gemilang: Jurnal Manajemen dan Akuntansi e-Jurnal Apresiasi Ekonomi Kriez Academy Jurnal Inspirasi Ilmu Manajemen E-Amal: Jurnal Pengabdian Kepada Masyarakat Media Riset Bisnis Ekonomi Sains dan Terapan Malahayati International Journal of Nursing and Health Science Business and Applied Management Journal Jurnal Ekonomi, Manajemen, Akuntansi Scientific Contributions Oil and Gas INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Kosasih
Universitas Sangga Buana
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Analysis of the Impact of Company Image and Service Quality on Patient Loyalty Through Patient Satisfaction as Intervening Variables Kosasih Kosasih; Vivi Avionica; Widjadjanti Oetojo
International Journal of Education, Information Technology, and Others Vol 5 No 4 (2022): International Journal of Education, information technology and others
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.6983948

Abstract

Pratama Avionic Clinic Singaparna is a primary clinic in Singaparna that has complete facilities, quality services, doctors who are reliable and fast in handling patients. However, under current conditions, the level of patient loyalty is still low. Through this research, it is expected to obtain empirical evidence that can be used for future business development. Company image, and services quality on patient loyalty through patient satisfaction as an intervening variable is the study in this case. The research method used is descriptive analysis and verification through questionnaires distributed to 97 patients at the Pratama Aviovic Clinic Singaparna using purposive random sampling. The data collected were analyzed using the statistical tool Structural Equation Modeling with Computer Software SmartPLS version 3.2.9. The results showed that corporate image and services quality through patient satisfaction as a mediating variable had a greater effect than the direct effect of corporate image and service quality on patient loyalty.
Analysis Of Policy Formulation And Implementation Of Stunting Reduction In Penajam Paser Utara District In 2021 Tri Utami; Kosasih Kosasih; Rukhiyat Sayidin
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.2322

Abstract

One of the most crucial nutritional problems is stunting or short toddlers, especially in poor and developing countries. Of the 100 districts with special stunting locations set by the central government in 2018, one of them is Penajam Pasar Utara District. The local government has issued a policy through Regent Regulation No. 34 of 2019 concerning the Acceleration of Reducing and Prevention of Stunting which is a guideline for the implementation of integrated stunting reduction and prevention programs. This research aims to analyze the formulation and implementation of stunting reduction policies. The approach used in this study is a qualitative approach. The research data were obtained from interviews and observations. The results of this study indicate that the formula for accelerating the reduction of stunting includes integration of cross-sectoral programs to accelerate, reduce and prevent stunting ; implementation of policies to accelerate reduction and prevention of stunting implementation across sectors in a convergent manner and with comprehensive behavior change
Pengaruh Gaya Kepemimpinan Situasional Terhadap Kinerja Karyawan Melalui Keterlibatan Karyawan di UD Sukinem Fitri Rezeki; Yuan Badrianto; Anis Turmudhi; Kosasih Kosasih
JURNAL ADMINISTRASI & MANAJEMEN Vol 13, No 1 (2023): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v13i1.2968

Abstract

Manajemen sumber daya manusia menjadi bidang kajian penting dalam perusahaan karena permasalahan yang dihadapi bukan hanya persoalan bahan mentah, modal, alat kerja, dan produksi, tetapi menekankan kepada permasalahan sumber daya manusia yang menjalankan dan mengelola faktor-faktor kinerja karyawan. Tujuan dilakukannya penelitian ini adalah untuk mengukur seberapa besar dampak yang dipengaruhi gaya kepemimpinan situasional terhadap kinerja karyawan dengan peran mediasi keterlibatan karyawan. Penelitian ini menggunakan prinsip explanatory research untuk menguji 83 responden dan pengaruh antar variabel dalam sebuah model structural yang berupaya menguji pengaruh dari variable dependen terhadap variable independen. Metode Analisa pada penelitian ini menggunakan pendekatan analisis struktural dimana pengolahannya menggunakan software PLS. Penelitian ini terdiri dari dua variabel exogen yaitu Gaya Kepemimpinan Situasional dua variabel endogen yang terdiri dari satu variabel Mediasi yaitu Keterlibatan Karyawan dan satu variabel dependen yaitu Kinerja Karyawan. Sumber data yang digunakan dalam penelitian ini menggunakan data primer dimana proses pengumpulan data yang dilakukan untuk mendapat masukan dari responden yang menjadi sampel penelitian sesuai dengan desain dan variabel penelitian. Penelitian ini menghasilkan adanya pengaruh positif secara langsung dan tidak langsung gaya kepemimpinan situasional terhadap kinerja karyawan, keterlibatan karyawan juga memiliki dampak yang positif dalam mempengaruhi kinerja karyawan.
THE INFLUENCE OF THE WORK ENVIRONMENT AND CAREER DEVELOPMENT ON EMPLOYEE PRODUCTIVITY MEDIATED BY JOB SATISFACTION Kosasih Kosasih; Ni Desak Made Santi Diwyarthi; Fitri Rezeki
Jurnal Apresiasi Ekonomi Vol 11, No 2 (2023)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v11i2.659

Abstract

Quantitative research with an explanatory research method was used in this study. The research aimed to study the influence of the dependent variable on the independent variable. For this purpose, the study enlisted the participation of one hundred individuals and employed structural analysis methods employing Partial Least Square or PLS software. This research investigates the factors that most influence employee productivity, including work environment, career development opportunities, and job satisfaction, with job satisfaction as the moderating variable. It is possible to conclude, based on the study of the research data and the conversations that took place in the part before this one, that the Work Environment has a positive and significant effect on Employee Productivity in CV Multi Lestari Utama. It has been determined that CV Multi Lestari Utama's Career Development Program has a negligible impact on Employee Productivity. When job satisfaction positively and meaningfully impacts employee productivity, this is exactly what we are talking about. In CV Multi Lestari Utama. Job satisfaction does not have a positive impact, either directly or indirectly, on the workplace environment, which in turn does not help employee productivity. Although employee satisfaction might affect productivity in CV Multi Lestari Utama directly.
The Impact of Bank Service Quality on Satisfaction that Impacts Word of Mouth Promotion Zaenal Aripin; Vip Paramarta; Kosasih; Didin Saepudin; Farida Yuliaty; Fitriana
Jurnal Syntax Admiration Vol. 4 No. 8 (2023): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v4i8.690

Abstract

Beckground: In the banking industry, service quality is an important factor in maintaining and increasing customer satisfaction. One indicator of the success of service quality is word of mouth by satisfied customers. However, there is still little in-depth research on the impact of bank service quality on customer satisfaction that impacts word of mouth. Aims: This study aims to analyze the impact of bank service quality on customer satisfaction and identify how customer satisfaction contributes to word of mouth in the context of the banking industry. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection technique. The respondents were bank customers who have used the bank's services in the recent period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses. Results and Conclussion: This study used a qualitative approach with in-depth interviews as a data collection technique. The respondents were bank customers who have used the bank's services in the last period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses. Contribution: This study uses a qualitative approach with in-depth interviews as a data collection technique. The respondents of this study are bank customers who have used bank services in the last period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses.
MENINGKATKAN PERAN MANAJEMEN PEMASARAN DAN KEUANGAN BADAN USAHA MILIK DESA BAROKAH JAYA DALAM MENUNJANG PEREKONOMIAN DESA (PENGABDIAN PADA MASYARAKAT DESA NAGRAK, BUAH DUA, SUMEDANG) Taufik Zulfikar; Kosasih Kosasih; Fitriana Fitriana; Haddan Dongoran; Enung Susilawati; Ine Aprianti
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2023): Volume 4 Nomor 3 Tahun 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v4i3.17460

Abstract

Badan Usaha Milik Desa (BUMDes) Barokah Jaya merupakan sebuah BUMDes yang baru mulai beroperasi berada di Desa Nagrak Kecamatan Buah Dua Kabupaten Sumedang dengan unit usaha antara lain konveksi, unit usaha perdagangan, unit usaha peternakan, unit usaha restribusi air. Pengeloalaan BUMDes tersebut dikelola oleh 6 (enam) orang pengurus yang terdiri dari Direktur, Bendahara, Sekretaris dan dibantu oleh empat orang kepala unit usaha. Dalam pengelolaannya BUMDes masih mengalami kesulitan terutama dalam managerial skill (ketrampilan manajerial). Kemampuan dalam mengelola BUMDes masih perlu ditingkatkan terutama pada bidang manajemen keuangan, akuntansi, manajemen pemasaran dan manajemen sumber daya manusia. Tujuan dari kegiatan Pengamdian Kepada Masyrakat (PKM) Universitas Sangga Buana Direktorat Pascasarjana Program Studi Magister Manajemen dan Magister Akuntansi adalah untuk meningkatkan kemampuan manajerial tersebut. Adapun metode yang digunakan dengan maksud tujuan tersebut adalah dengan workshop, pemaparan materi, pembimbingan, dan evaluasi. Hasil dari pengabdian kepada masyarakat dari tim Direktorat Pascasarjana Universitas Sangga Buana sudah dapat dirasakan namun memang belum seratus persen semua hasil workshop dan pemaparan materi dapat di implementasikan, namun saat ini pencatatan akuntansi sudah dilakukan walaupun sebatas pembuatan arus kas, sudah aktifnya media sosial untuk sarana pemasaran, sedang merintis usaha (business plan) pipanisasi air bersih.
A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST Zaenal Aripin; kosasih; vip Paramarta
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 1 (2023): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Beckground: The banking industry has experienced rapid development in recent years. Competition among banks has intensified, and to maintain a competitive advantage, it is important for banks to understand customer expectations, improve their service performance, and gain high customer satisfaction and customer trust. Aims: This study aims to analyze the influence of customer expectations on bank service performance, bank customer satisfaction, and how this influence impacts customer trust. The background of this study is based on the importance of improving customer satisfaction and customer trust in today's highly competitive banking industry. Research Method: The research method used in this study is a literature study. Various relevant literature sources, including scientific journals, books, and related research reports, were analyzed. This study analyzes and synthesizes the findings in the literature to identify the relationship between customer expectations, bank service performance, bank customer satisfaction, and customer trust. Results and Conclussion: The results show that customer expectations have a significant influence on bank service performance. When customer expectations are met, bank service performance tends to be better. In addition, bank service performance also has a significant influence on bank customer satisfaction. When bank service performance increases, bank customer satisfaction also increases. Furthermore, bank customer satisfaction also has a positive impact on customer trust in banks. Contribution: The contribution of this research is to provide a better understanding of the relationship between customer expectations, bank service performance, bank customer satisfaction, and customer trust. This research can serve as a reference for companies in the banking industry to improve their bank service performance, so as to meet customer expectations, increase customer satisfaction, and strengthen customer trust in the long run.
Pengaruh Kesadaran Wajib Pajak Dan Kualitas Pelayanan Fiskus Terhadap Kepatuhan Wajib Pajak Orang Pribadi Yang Terdaftar Di KPP Pratama Bekasi Selatan Nur Widyana Fajrin; Kosasih Kosasih
YUME : Journal of Management Vol 4, No 1 (2021)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v4i1.969

Abstract

Pajak merupakan partisipasi wajib pajak kepada negara yang terutang oleh orang pribadi atau badan yang bersifat memaksa berdasarkan Undang-Undang dengan tidak mendapatkan imbalan secara langsung dan digunakan sebagai keperluan negara bagi sebesar-besarnya kemakmuran warga negaranya. Penelitian ini bertujuan untuk mengetahui Pengaruh Kesadaran Wajib Pajak dan Kualitas Pelayanan Fiskus Terhadap kepatuhan Wajib Pajak Orang Pribadi.Penelitian ini menggunakan metode deskriptif dan metode verivikatif, dengan sampel sebanyak 100 responden wajib pajak orang pribadi yang terdaftar di KPP Pratama Bekasi Selatan. Hasil penelitian ini menunjukan bahwa (1) Kesadaran Wajib Pajaka berpengaruh positif dan signifikan Terhadap Kepatuhan Wajib Pajak Orang Pribadi, (2) Kualitas pelayanan Fiskus berpengaruh positif dan signifikan Terhadap Kepatuhan Wajib Pajak Orang Pribadi, dan (3) Kesadaran Wajib Pajak dan Kualiatas Pelayanan Fiskus secara simultan berpengaruh posistif Terhadap Kepatuahan Wajib Pajak Orang Pribadi. Kata Kunci: Kesadaran Wajib Pajak, Kualitas Pelayanan Fiskus, Kepatuhan Wajib Pajak Orang Pribadi.
ANALISIS DAMPAK EXPERIENTIAL MARKETING DAN SERVICES PERFORMANCE TERHADAP REPURCHASE INTENTION MELALUI KEPUASAN PASEN Kosasih Kosasih; Rendi Maulana; Widjadjanti Oetojo
Jurnal Inspirasi Ilmu Manajemen Vol 1 No 1 (2022): Jurnal Inspriasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2022.1.1.1646

Abstract

Keluaran dari hasil penelitian ini ingin mendapatkan bukti empiris yang berdasarkan pengamatan peneliti hal ini penting untuk diteliti karena ingin mengetahui dampak pengalaman marketing dan kinerja pelayanan terhadap intensitas berkunjung kembali dengan kepuasan pasen sebagai varibel intervening. Objek penelitian dalam penelitian ini adalah pada Klinik Pratama Avionic Singaparna Tasikmalaya.Metode analisis data menggunakan analisis deskriptif dan verifikatif melalui data kuesioner disebarkan kepada 91 orang pasen dengan menggunakan Teknik Puposive Sampling.Hasil analisis deskriptif menunjukkan bahwa variabel experiential marketing tergolong sangat baik, sedangkan variabel service performance, kepuasan pasen dan repurchase intention pada umumnya tergolong baik. Hasil analisis verifikatif analisis jalur dengan menggunakan Structural Equation Modelling (SEM) Smart PLS ditemukan bahwa tidak terdapat pengaruh langsung yang signifikan antara variabel service performance.Kemudian dampak langsung antara experiental pemasaran terhadap berkunjung kembali berdampak positif dan siginifikan. Artinya semakin baik service performance yang diberikan klinik kepada pasen maka repurchase intention menjadi menurun, jika menginginkan service performance dapat memberikan dampak terhadap repurchase intention, maka perlu diwujudkan melalui kepuasan pasen terlebih dahulu. Apabila kepuasan pasen terpenuhi, maka repurchase intention akan terwujud.
LITERASI PENGETAHUAN, PERSEPSI, SIKAP, DUKUNGAN KELUARGA, DAN ISYARAT BERTINDAK UNTUK KESEDIAAN MENERIMA VAKSIN COVID 1-19 (STUDI PADA ORANG LANJUT USIA DI KABUPATEN PENAJAM PASER UTARA) Mariati Mariati; Kosasih Kosasih; Etty Sofia
Jurnal Inspirasi Ilmu Manajemen Vol 1 No 2 (2023): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2023.1.2.2530

Abstract

Orang lanjut usia dapat menjadi resiko yang lebih tinggi terjadi prognosis penyakit yang buruk dan tingkat kematian yang tinggi jika terinfeksi penyekit Covid-19.  Kelompok yang rentan terhadap terpaparnya virus Covid-19 adalah orang lanjut usia  tetapi cakupan vaksinasi Covid-19 pada kelompok orang lanjut usia masih rendah. Bermacam-macam alasan orang lanjut usia tidak melakukan vaksinasi diantaranya takut, mendapat informasi yang salah, pengetahuan tentang vaksin yang masih rendah. Penelitian ini bertujuan untuk mengkaji dan menganalisis pengaruh dari literasi pengetahuan, persepsi, sikap, dorongan keluarga, dan isyarat bertindak terhadap kesediaan orang lanjut usia  menerima vaksinasi Covid 19 di Kabupaten Penajam Paser Utara. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kuantitatif. Sampel yang digunakan dalam penelitian ini adalah orang lanjut usia sebanyak 370 orang. Metode penentuan sample digunakan proposional random sampling. Data penelitian diperoleh daari hasil pengisian kuesioner dan dianalisis dengan menggunakan teknik analisis regresi linear berganda. Hasil penelitian ini menunjukkan bahwa literasi pengetahuan, persepsi, sikap, dukungan keluarga dan isyarat bertindak berpengaruh secara positif dan signifikan terhadap kesediaan orang lanjut usia menerima vaksinasi covid 19.
Co-Authors A Andini Radisya Pratiwi Afira Febriani Afira Febriani Surya Wijaya Agung Nugraha Akmal Fauzi Yudistira Almira Luthfiyanti Kosasih, Imas Siti Masitoh, Grace Angela Philips, Ida Ayu Triana Anggilia Yuliani Susanti Aris Mudiansyah Mudiansyah Asep Effendi Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Azhar Affandi Bambang Agus W Bambang Widarsono Biller Panjaitan Bina Lauringga Andora Bona Ventura Feber Freitas Byan M Pratama Chevie Wirawan Cicik Khildar Rizqi Citra Salsabilla Cut Ita Erliana Dahlan Abdullah Dahrul Effendi Debie K. R. Kalalo Defi Irwansyah Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Devi Delvita Diana Damayanti Didin Saepudin Dimas Rifqi Djogo, Ony Dyah Kusuma Arnovita Eddi Supriadi Edi Kurnawan Enung Susilawati Erika Nurmartiani Erlangga, Heri Ester Krisdayanti Etty Sofia Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fajar Wahyudi Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Firda Nur Laila Firda Nur Laila Firman Perkasa Yudha Fitri Rezeki Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Grace Angela Philips Haddan D Haddan Dongoran Haiqal Faddel Muhammad Harto Necsen Linelejan Hayun Setiawan Hendri Andrian Hersusetiyati Hersusetiyati Heru Atmoko I Gusti Nyoman Trianantha Jaya Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Imas Siti Masitoh Ine Aprianti Irawan Sugoro Ittang Somba Iyad Abdallah Al- Shreifeen Jeanny Kathleen Hartini Kahpi, Heri Sapari Kika Nawang Wulan Komara, Erwan Lia Mulyawati Loso Judijanto M Khoerudin Maria Shintya Dewi Mariati Mariati Marissa Grace Haque Marissa Grace Haque Megandhi Gusti Wardhana Mona Fandani Mutmainnah Mutmainnah Myra Cahyati Ni Desak Made Santi Diwyarthi Ni Wayan Eka Arimas Nina Risnawaty Norikazu Suzuki Nova Karlina Nur Widyana Fajrin Nurhaeni Sikki Nurjaya Nurjaya Pandu Lesmana Raden Roro Vemmi Kesumadewi Rahadian Malik Rahadian Malik Rahadian Malik Rahardian Malik Ranita Rizky Putri Regina Tirza Maindoka Rendi Maulana Retno Arienta Sari Ricky Agusiady Ridwan Ridwan Ronaldo Panggabean Rony Edward Utama Rukhiyat Rukhiyat Sayidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia Rulia Ruriyansi Ruth Haryanti Santi Rimadias Santi Sandra Sedarmayanti Sedarmayanti Shandhi Abdulrahman Sobarna Kartamihardja Solhanhudi Sri Dati Octaviani Sri Rochani Sri Rochani Mulyani Sumeidi Kadarisman Sumeidi Kadarisman Suwanto Suwanto Syamsul Bahri Syamsul Bahri Tapianus Topo Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Tri Utami Turmudhi, Anis Uliana Nur Melin Verolla Ayu Pradita Vip Paramarta Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vivi Avionica Widjadjanti Oetojo Widjadjanti Oetojo Widjajanti Utojo Widjajanti Utoyo Yessica Febriany Yuan Badrianto Yuana Indrawati Supriyadi Yuarini Wahyu Pertiwi Yuli Santika Magdalena Yuliarti Pasau Yuyun Yuniarsih Zaenal Aripin