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All Journal JRB-Jurnal Riset Bisnis Ekono Insentif Jurnal Soshum Insentif Journal on Education YUME : Journal of Management Jurnal Administrasi dan Manajemen Syntax Idea TECHNO-SOCIO EKONOMIKA Community Development Journal: Jurnal Pengabdian Masyarakat jurnal syntax admiration Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ekonomi Efektif Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian kepada Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal Abdimas Sang Buana Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS International Journal of Science and Society (IJSOC) EKONOMIKA45 Jurnal Administrasi Bisnis Gemilang: Jurnal Manajemen dan Akuntansi e-Jurnal Apresiasi Ekonomi INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jurnal Inspirasi Ilmu Manajemen E-Amal: Jurnal Pengabdian Kepada Masyarakat Media Riset Bisnis Ekonomi Sains dan Terapan Malahayati International Journal of Nursing and Health Science Jurnal Ekonomi, Manajemen, Akuntansi
Kosasih
Universitas Sangga Buana
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Analisis Rencana Peralihan Rekam Medis Manual Menuju Electronic Medical Record Untuk Meningkatkan Keselamatan Pasien di Rumah Sakit Permata Hati Palangka Raya Devi Delvita; Vip Paramarta; Chevie Wirawan; Kosasih Kosasih; Taufan Nugroho
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 15 No. 3 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

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Abstract

Peralihan dari rekam medis manual ke Electronic Medical Record (EMR) telah menjadi fokus utama di banyak rumah sakit sebagai bagian dari upaya untuk meningkatkan keselamatan pasien dan efisiensi pelayanan medis. Rumah Sakit Permata Hati Palangka Raya tidak terkecuali dalam upaya ini, menghadapi tantangan dan kesempatan unik dalam mengimplementasikan EMR. Tujuan Studi ini bertujuan untuk menganalisis rencana peralihan dari rekam medis manual ke Electronic Medical Record (EMR) di Rumah Sakit Permata Hati Palangka Raya dengan menggunakan Metode penelitian pendekatan analisis kualitatif, dengan data yang diperoleh dari dokumen rencana peralihan, wawancara dengan personel rumah sakit, dan tinjauan literatur terkait. Hasil analisis menyoroti faktor-faktor kunci yang mempengaruhi implementasi, seperti resistensi pengguna, keterbatasan infrastruktur teknologi, masalah keamanan dan privasi, serta tantangan integrasi dengan sistem yang sudah ada. Langkah-langkah yang direkomendasikan termasuk identifikasi kebutuhan pelatihan yang komprehensif, investasi dalam pembaruan infrastruktur teknologi, evaluasi menyeluruh terhadap sistem yang sudah ada, dan pendekatan komprehensif untuk menangani resistensi pengguna. Dengan demikian, diharapkan peralihan menuju EMR dapat meningkatkan keselamatan pasien dan efisiensi pelayanan medis di Rumah Sakit Permata Hati Palangka Raya.
Quo Vadis Implementasi Patient Safety Terhadap Tingkat Kepuasan Pasien di Rumah Sakit Fajar Wahyudi; Kosasih Kosasih
Syntax Idea 6234-6243
Publisher : Ridwan Institute

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Abstract

Penelitian ini bertujuan untuk menganalisis implementasi keselamatan pasien (patient safety) dan dampaknya terhadap tingkat kepuasan pasien di rumah sakit. Dengan menggunakan pendekatan kualitatif dan tinjauan pustaka, penelitian ini menyoroti pentingnya keselamatan pasien sebagai salah satu dimensi utama dalam kualitas pelayanan kesehatan. Faktor-faktor seperti identifikasi pasien yang tepat, komunikasi yang efektif, dan pencegahan risiko insiden medis diidentifikasi sebagai elemen kunci dalam meningkatkan kepuasan pasien. Hasil penelitian menunjukkan adanya hubungan positif antara penerapan patient safety dan kepuasan pasien. Selain itu, penelitian ini juga mengungkapkan bahwa loyalitas pasien secara signifikan dipengaruhi oleh kualitas pelayanan rumah sakit. Oleh karena itu, penerapan yang baik terhadap patient safety tidak hanya meningkatkan kepuasan pasien tetapi juga loyalitas mereka terhadap rumah sakit.
Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Balai Teknik Bendungan Kementerian Perkerjaan Umum Perumahan Rakyat (PUPR) Citra Salsabilla; Rony Edward Utama; Kosasih Kosasih
Media Riset Bisnis Ekonomi Sains dan Terapan Vol 1, No 1 (2023): Media Riset Bisnis Ekonomi Sains dan Terapan
Publisher : Taksasila Edukasi Insani

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Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh motivasi dan disiplin kerja terhadap kinerja karyawan. Metode analisis data yang digunakan adalah metode kuantitatif yang bersifat asosiatif dengan menguji hipotesis. Sumber penelitian yang digunakan adalah data primer. Teknik pengambilan sampel yang digunakan adalah sampel jenuh, dengan jumlah sampel yang diuji 35 responden yang berstatus sebagai Pegawai Negeri Sipil (PNS). Teknik data yaitu menggunakan kuesioner yang disebarkan melalui Google Form pada Karyawan Balai Teknik Bendungan Kementerian Pekerjaan Umum dan Perumahan Rakyat. Analisis data pada penelitian ini menggunakan IBM SPSS Statistics V.20. Hasil dari penelitian ini menunjukan bahwa motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan dengan nilai t hitung t tabel (4,248 2,037) dengan nilai signifikan 0,000 lebih kecil dari 0,05 atau 5% (0,000 0,05). Disiplin kerja tidak berpengaruh positif dan tidak signifikan terhadap kinerja karyawan dengan nilai t hitung t tabel (0,290 2,037) dengan nilai signifikan 0,773 lebih besar dari 0,05 atau 5% (0,773 0,05). Kata kunci : Motivasi, Disiplin Kerja, Kinerja Karyawan
Pengaruh Motivasi, Persepsi, Gaya Hidup dan Sikap Pasien Terhadap Keputusan Berobat di Klinik Harum Medika Binuang Kalimantan Selatan Yessica Febriany; Kosasih; Farida Yuliaty
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.5936

Abstract

Perilaku konsumen merupakan faktor yang penting yang dapat mempengaruhi proses keputusan konsumen untuk membeli atau mengkonsumsi produk dan jasa. pengambilan keputusan konsumen adalah proses pengintegrasian yang mengkombinasikan pengetahuan untuk mengevaluasi dua perilaku alternatif atau lebih, dan memilih salah satu di antaranya. Hasil dari proses pengintegrasian ini adalah suatu pilihan yang disajikan secara kognitif sebagai keinginan berperilaku. Penelitian ini bertujuan untuk mengetahui pengaruh motivasi, persepsi, gaya hidup dan sikap pasien baik secara simultan maupun parsial terhadap keputusan berobat di Klinik Harum Medika Binuang-Kalimantan Selatan. Dalam penelitian ini, sampel yang diambil sebanyak 100 responden. Peneliti menggunakan metode penelitian kuantitatif. Teknik yang digunakan dalam pengambilan sampel yaitu sampling insidental. Jenis data yang digunakan dalam penelitian ini adalah data primer. Teknik pengumpulan data menggunakan kuisioner. Teknik analisis data yang digunakan dalam penelitian ini adalah uji validitas, uji reliabiitas, uji asumsi klasik, regresi linear berganda dan uji hipotesis. Hasil dari penelitian menunjukkan bahwa motivasi, persepsi, gaya hidup dan sikap pasien berpengaruh postif dan signifikan secara parsial maupun simultan terhadap keputusan berobat di Klinik Harum Medika Binuang-Kalimantan Selatan.
Pengaruh Perencanaan Pengadaan Penerimaan dan Penyimpanan Obat terhadap Kualitas Pelayanan di Instalasi Farmasi Rumah Sakit Umum Daerah Provinsi Papua Barat Ittang Somba; Kosasih Kosasih; Ayu Laili Rahmiyati; Vip Paramarta; Taufan Nugroho
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.1961

Abstract

This study aims to examine the impact of planning, procurement, receipt, and storage of medicines on pharmaceutical service quality at the Pharmacy Installation of the Regional General Hospital of West Papua Province. The research uses a quantitative approach with an explanatory design, analyzing primary and secondary data obtained through interviews and questionnaires from 100 respondents. Descriptive analysis results show that the quality of pharmaceutical management in this hospital is categorized as "Adequate". Planning, with a coefficient of 0.183 and a t-value of 2.672, shows a significant impact on service quality. Procurement of medicines, though categorized as "Adequate," has a coefficient of 0.157 with a t-value of 1.814, which is also significant. Receipt of medicines is the most dominant variable with a coefficient of 0.636 and a t-value of 7.532, indicating a very significant impact. Storage of medicines also significantly affects service quality, with a coefficient of 0.291 and a t-value of 7.532. The study highlights the importance of effective management at each stage of pharmaceutical management to improve service quality in hospitals, particularly in the aspects of receipt and storage of medicines.
Pengaruh Pengadaan dan Penganggaran serta Pendistribusian terhadap Ketersediaan Obat di Instalasi Farmasi Dinas Kesehatan Kabupaten Manokwari Papua Barat Yuliarti Pasau; Kosasih Kosasih; Ayu Laili Rahmiyati; Vip Paramarta; Taufan Nugroho
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.1962

Abstract

This study aims to analyze the effect of procurement and budgeting and distribution on drug availability at the Pharmacy Installation of the Manokwari Regency Health Office, West Papua Province. The research method used is a quantitative approach. The data analysis used is descriptive analysis and verification analysis using multiple regression analysis. Descriptive methods focus on describing and analyzing the results of research and verification methods are used to test the relationship between variables. The sample consisted of 77 employees who were taken using saturated sampling technique. The results of descriptive analysis show that in the variables of procurement, budgeting, and distribution of drugs are in the category of enough towards good and good towards very good, there are still some shortcomings that must be considered for improvement. Statistically, the results of verification tests with multiple regression analysis models show that the drug procurement variable has a significant effect on drug availability with a coefficient value of 0.409 and a p-value of 0.000. Drug budgeting also has a significant effect with a coefficient value of 0.021 and a p-value of 0.003. Distribution showed a significant effect on drug availability with a coefficient value of 0.794 and a p-value of 0.000. The results of this study indicate that improvements in these three aspects can significantly increase the availability of drugs in the Pharmaceutical Installation.
Pengaruh Pengalaman Dan Citra Destinasi Terhadap Nilai Pelanggan Berimplikasi Terhadap Loyalitas Pengunjung Syamsul Bahri; Farida Yuliaty; Kosasih Kosasih
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 12 No. 2 (2025): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v12i2.4575

Abstract

This research aims to determine the direct and indirect influence of experience and destination image on loyalty through customer value in the Ratu Intan tourist area, Amal Beach, Tarakan City, either partially or simultaneously. The sample in this research was 114 visitors to Ratu Intan Amal Beach. The data collection techniques and tools used were observation, interviews, literature and questionnaires. The research results show that the direct influence of experience is not significant on customer value, the direct influence of destination image is significant on customer value, the direct influence of experience is not significant on loyalty, the direct influence of destination image is not significant on loyalty, the direct influence of customer value is significant on loyalty. Indirectly, experience is not significant to loyalty through customer value, indirectly destination image is significant to loyalty through customer value. Simultaneously the experience and image of the destination have a positive and significant effect on customer value, simultaneously the experience and image of the destination have a positive and significant effect on loyalty. Based on this, the management of the Ratu Intan Amal Beach area can evaluate and arrange quality shopping facilities and public facilities so as to give a positive impression to visitors to the Ratu Intan Amal Beach area, Tarakan City.
Pengaruh Pengalaman Dan Citra Destinasi Terhadap Nilai Pelanggan Berimplikasi Terhadap Loyalitas Pengunjug Syamsul Bahri; Farida Yuliaty; Kosasih Kosasih
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 12 No. 2 (2025): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v12i2.4609

Abstract

This research aims to determine the direct and indirect influence of experience and destination image on loyalty through customer value in the Ratu Intan tourist area, Amal Beach, Tarakan City, either partially or simultaneously. The sample in this research was 114 visitors to Ratu Intan Amal Beach. The data collection techniques and tools used were observation, interviews, literature and questionnaires. The research results show that the direct influence of experience is not significant on customer value, the direct influence of destination image is significant on customer value, the direct influence of experience is not significant on loyalty, the direct influence of destination image is not significant on loyalty, the direct influence of customer value is significant on loyalty. Indirectly, experience is not significant to loyalty through customer value, indirectly destination image is significant to loyalty through customer value. Simultaneously the experience and image of the destination have a positive and significant effect on customer value, simultaneously the experience and image of the destination have a positive and significant effect on loyalty. Based on this, the management of the Ratu Intan Amal Beach area can evaluate and arrange quality shopping facilities and public facilities so as to give a positive impression to visitors to the Ratu Intan Amal Beach area, Tarakan City.
Hospital finances, service quality in hospital care and the Indonesian national health insurance system Firda Nur Laila; Vip Paramarta; Farida Yulianty; Kosasih Kosasih; Afira Febriani
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 6 (2025): Volume 8 Number 6
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i6.874

Abstract

Background: Indonesia’s National Health Insurance (NHI) program represents a significant step toward achieving Universal Health Coverage (UHC). While it has successfully broadened healthcare access, the program faces considerable challenges regarding financial sustainability, which directly affects hospital operations and service quality. Purpose: To assess the impact of NHI implementation on hospital financial performance and service quality in Indonesia, identify influencing factors, and offer strategic policy recommendations. Method: A systematic literature review was conducted using the PRISMA protocol. Relevant studies published between January 2020 and February 2025 were sourced from five major databases (PubMed, Scopus, Web of Science, ScienceDirect, and ISJD). Articles were selected based on rigorous inclusion and exclusion criteria and analyzed thematically. Results: Following the introduction of the NHI program, many hospitals encountered financial strain, mainly due to delayed claim reimbursements and reimbursement rates considered inadequate. These financial constraints led to reduced investment in workforce development, medical technology, and infrastructure. A positive link was identified between hospital financial health and the quality of care delivered. Conclusion: The future success of the NHI program is highly dependent on its ability to ensure both the financial viability of hospitals and the delivery of high-quality healthcare. A failure to maintain this balance may undermine the broader health system's effectiveness. Suggestions: A cohesive policy approach is essential, involving collaboration among the Social Security Administering Body for Health, healthcare providers, and the government. This includes establishing fair reimbursement rates, expediting claim processes, and supporting hospitals in maintaining and enhancing service quality.
Effective management strategies in primary health clinics for promoting patient loyalty: A literature review Afira Febriani Surya Wijaya; Vip Paramarta; Farida Yuliaty; Kosasih Kosasih; Firda Nur Laila
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 5 (2025): Volume 8 Number 5
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i5.883

Abstract

Background: In the context of increasing competition within the healthcare sector, patient loyalty has emerged as a vital determinant of the long-term viability of primary healthcare clinics. Purpose: To explore and assess evidence-based management strategies that effectively foster patient loyalty. Method: A systematic literature review was conducted following the PRISMA framework, utilizing five prominent electronic databases and focusing on publications from 2020 to 2025. Results: Patient loyalty is significantly influenced by factors such as healthcare provider communication, service quality, patient satisfaction, clinic reputation, and marketing efforts. The findings suggest that the integration of these five elements forms the most effective strategic framework for enhancing patient loyalty. Conclusion: It is recommended that primary healthcare clinics implement targeted interventions, including structured communication training for staff, regular service quality assessments, systematic patient feedback collection, strategic reputation management, and comprehensive marketing initiatives to strengthen patient loyalty.
Co-Authors A Andini Radisya Pratiwi Afira Febriani Afira Febriani Surya Wijaya Akmal Fauzi Yudistira Asep Effendi Ayu Laili Rahmiyati Azhar Affandi Biller Panjaitan Chevie Wirawan Cicik Khildar Rizqi Citra Salsabilla Debie K. R. Kalalo Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Devi Delvita Diana Damayanti Didin Saepudin Djogo, Ony Enung Susilawati Erlangga, Heri Etty Sofia Etty Sofia Mariati Asnar Fajar Wahyudi Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Firda Nur Laila Firda Nur Laila Firman Perkasa Yudha Fitriana Fitriana Grace Angela Philips Haddan Dongoran Harto Necsen Linelejan Hayun Setiawan Hersusetiyati Hersusetiyati Ida Ayu Triana Imas Siti Masitoh Ine Aprianti Ittang Somba Kahpi, Heri Sapari Komara, Erwan Mariati Mariati Marissa Grace Haque Marissa Grace Haque Megandhi Gusti Wardhana Ni Desak Made Santi Diwyarthi Nina Risnawaty Norikazu Suzuki Nur Widyana Fajrin Nurhaeni Sikki Nurjaya Nurjaya Raden Roro Vemmi Kesumadewi Rendi Maulana Ricky Agusiady Rony Edward Utama Rukhiyat Sayidin Rukhiyat Syahidin Santi Rimadias Shandhi Abdulrahman Sobarna Kartamihardja Sri Dati Octaviani Sri Rochani Mulyani Sumeidi Kadarisman Suwanto Suwanto Syamsul Bahri Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Tri Utami Turmudhi, Anis Vip Paramarta Vip Paramarta Vivi Avionica Widjadjanti Oetojo Widjadjanti Oetojo Widjajanti Utojo Widjajanti Utoyo Yessica Febriany Yuan Badrianto Yuliarti Pasau Zaenal Aripin