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All Journal International Journal of Evaluation and Research in Education (IJERE) Lingua Didaktika: Jurnal Bahasa dan Pembelajaran Bahasa Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter Indonesian Journal of Applied Linguistics (IJAL) Buletin Al-Turas Lingua Cultura IJEE (Indonesian Journal of English Education) Islam Futura Englisia Journal Journal on English as a Foreign Language (JEFL) Gender Equality: Internasional Journal of Child and Gender Studies Ilmu Dakwah: Academic Journal for Homiletic Studies Jurnal Ilmiah Peuradeun Language Literacy: Journal of Linguistics, Literature, and Language Teaching Langkawi: Journal of The Association for Arabic and English Jurnal Ilmiah Didaktika : Media Ilmiah Pendidikan dan Pengajaran Eralingua : Jurnal Pendidikan Bahasa Asing dan Sastra Jurnal ASPIKOM JWP (Jurnal Wacana Politik) Jurnal As-Salam k@ta Indonesian Journal of English Language Teaching and Applied Linguistics Getsempena English Education Journal JL3T (Journal of Linguistics, Literature and Language Teaching) Pendekatan Kebijakan Publik dalam Politik Pendidikan Islam BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi TAFSE: Journal of Qur'anic Studies Jurnal Pengabdian Multidisiplin Indonesian Journal of EFL and Linguistics Jurnal Transformasi Administrasi Jurnal Penelitian Ilmu Ushuluddin Jurnal Sosiologi Dialektika Sosial Studies in English Language and Education Innovative: Journal Of Social Science Research JURNAL ILMIAH GEMA PERENCANA Da'watuna: Journal of Communication and Islamic Broadcasting Journal of Society Innovation and Development (JSID) Indonesian Journal of English Language Teaching and Applied Linguistics
Saiful Akmal
Universitas Islam Negeri Ar-Raniry Banda Aceh
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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The Effectiveness of the Aceh Ombudsman Representative’s Maladministration Handling: An Insider Perspective Muazzinah, Muazzinah; Akmal, Saiful; Fadhil, Amrul; Fathurrahman, Reza
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 29, No. 3
Publisher : UI Scholars Hub

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Abstract

The Ombudsman of the Republic of Indonesia oversees public services, particularly timely responses to reports. Since 2018, the Aceh Representative of the Indonesian Ombudsman handled 150 reports. It is interesting to investigate how well the Ombudsman dealt with these reports. This study examines the effectiveness of the Aceh Representative of the Indonesian Ombudsman in handling reported maladministration cases using a qualitative approach. The research data were gathered through interviews and document reviews by referring to Steer’s (1976) formulation of organization effectiveness, which includes productivity, adaptability, communication, job satisfaction, and human resources. The productivity, communication, and flexibility indicators are adequately effective, although not directly involved in handling cases. The handling is limited to coordinative meetings with local authorities assigned to resolve the problems. However, the findings also reveal that job satisfaction indicators are ineffective, as evidenced by the absence of community satisfaction survey findings to assess their performance. Likewise, the results on the resource indicator were ineffective since the human resources were not allocated according to the Aceh Ombudsman’s workload. Therefore, this study provides a meaningful contribution to improving the quality of services in maladministration handling by the Aceh Ombudsman Office in the future to cases reported by the citizens.
Co-Authors A. Rani Usman Ahmad Nidzamuddin Sulaiman Ahsan, Abdillah Amiruddin Amiruddin Anhar Fazri Anismar Anismar Arias, Ariska Asrul Hadi Candra Adi Kurnia Chamisah Chamisah Cut Natasha Soraya Cut Tarri Aulia Danil Akbar Taqwadin Desy Ulfa Yana Diah Bunga Nastiti Eka Januar Eka Januar Eka Srimulyani Evi Susanti Fadhil, Amrul Fadhila, Rani Farkhan, Muhammad Fathurrahman, Reza Fera Busfina Zalha Fitriah Fitriah Ghiffary An-nur Habiburrahim Habiburrahim Halimatun Husna Hamidi, Faraha Hanani, Fatayatul Hani Emafita Harley, Lala Barzanzia Hasan Basri M. Nur Haya Zafirah Herawati Herawati Husna Amin Ika Kana Trisnawati Ikhwanna Dhivah Imam Munandar Inayatillah Inayatillah Indra Fauzan Intan Fadhilah Irnasari Irnasari Ismed, Ikhramah Ita Farida Izza, Khairul Jarjani Usman Khairiah Syahabuddin Khairil Razali Khairul Azmi Kurnia, Candra Adi Lhena Darwin, Rizkika Lianita Ali Nasution Lianita Ali Nasution Maira Mustiranda Maulida, Titin Maulida, Titin Arifa Maulina Sari Mellyan Muazzinah Muazzinah Mubarak, Ahmad Yusuf Muhammad Farhan Muhammad Furqan, Muhammad Muhammad Haris Mustaqim Muhammad Nasir Muhammad Nur Akbar Rasyid Muhammad Safwan Safrul Muhammad Thalal Mulia Mulia Mutiara Tria Najmiatul Fauza Nashriyah Nashriyah Nasriyanti Nasriyanti Phonna, Rizka Malda Putri, Nanda Qamaruzzaman Qamaruzzaman Qudwatin Nisak M. Isa Radhiyatussuraya Radhiyatussuraya Radma, Radma Rahmiati, Zainah Rahmikawati, Rahmikawati Ravi, Muhammad Risdaneva Risdaneva Rita Hermida Rizka Sylvia Rizkika Lhena Darwin Rosdiana Rusmiati Sabriyati Sabriyati Safrul Muluk Safrul, Muhammad Safwan Sakdiah Sakdiah, Sakdiah Salami Mahmud Salami Salami, Salami Sarah Al-Lail Sarona Maisarah Satria Juni Siraj Siraj Siti Khasinah Siti Nur Zalikha Soraya, Cut Natasha Suryanto Suryanto Suryanto Suryanto Syabuddin Gade Syamsiar, Syamsiar Syarifah Dahliana Tarmizi Ninoersy Teuku Zulfikar Teuku Zulyadi, Teuku Teuku, Zulyadi Titin Arifa Maulida Titin Arifa Maulida Titin Arifa Maulida Titin Arifa Maulida Tria, Mutiara Yuliar Masna Yuni Setia Ningsih Yunisrina Q. Yusuf Zamzami Zainuddin, Zamzami Zulfadli A. Aziz, Zulfadli A. Zulfikar Zulfikar