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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN SINERGI: Jurnal Ilmiah Ilmu Manajemen Jurnal Pengabdian Pada Masyarakat Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Muhammadiyah International Journal of Economics and Business JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN EKUITAS (Jurnal Ekonomi dan Keuangan) BALANCE: Economic, Business, Management and Accounting Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Manajemen Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Enrichment : Journal of Management Jurnal Abdidas Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) Jurnal Visi Pengabdian Kepada Masyarakat Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Improvement: Jurnal Manajemen dan Bisnis East Asian Journal of Multidisciplinary Research (EAJMR) Acitya Wisesa: Journal of Multidisciplinary Research Economie : Jurnal Ilmu Ekonomi Semar : Jurnal Sosial dan Pengabdian Masyarakat Journal of Public Health Science (JoPHS) Biomedika
Mochklas, Mochamad
Universitas Muhammadiyah Surabaya, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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INTEGRATION OF EMPLOYEE PERFORMANCE, SERVICE QUALITY, ARTIFICIAL INTELLIGENCE, AND SOCIAL MEDIA IN INCREASING PATIENT NUMBERS: A SYSTEMATIC LITERATURE REVIEW Irawan, Beny; Mochklas, Mochamad; Haksama, Setya
Journal of Public Health Science Vol. 2 No. 4 (2025): Desember
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jophs.v2i4.3508

Abstract

This literature review analyzes and synthesizes the relationship between employee performance, service quality, the use of artificial intelligence (AI), and the use of social media in efforts to increase patient numbers in the healthcare sector. Using a systematic literature review approach, this research examines various studies that discuss the contribution of each variable to increasing patient accessibility and interest. A total of 20 empirical journal articles published between 2018 and 2024 were analyzed thematically. Data were collected from various academic databases using keywords such as "employee performance," "service quality," "number of patients," "patient volume," "artificial intelligence in healthcare," "social media in healthcare," "patient acquisition," and "patient retention." Most of the reviewed studies used quantitative methods, applying statistical tools such as linear regression analysis. The results indicate that social media and AI influence performance and the number of visits. This review highlights the need for healthcare facilities to utilize social media and AI to improve employee and patient performance. Future research should explore the relationship between social media and AI, as the digital era challenges every organization to be more creative and innovative in order to stay up-to-date
HOSPITAL EMPLOYEE PERFORMANCE ANALYSIS BASED ON QUALITY, QUANTITY, TIMELINESS, AND WORK EFFECTIVENESS DIMENSIONS: A CASE STUDY Fadhilla Syahputra, Zakka; Mufarrid, Hafidh Arum; Mochklas, Mochamad
Biomedika Vol 18, No 1 (2026): Biomedika February 2026
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

Optimal performance reflects individual effectiveness in task execution and directly contributes to the quality of services provided. This study aims to analyze how quality of work, quantity of output, timeliness, and work effectiveness influence employee performance at Griya Waluya Hospital Ponorogo in 2024. A quantitative correlational method was used, focusing on collecting and analyzing numerical data to determine the relationships between variables. The population includes all employees of the hospital 400 individuals, with 80 participants selected using quota sampling. Data were obtained through questionnaires, direct observations, and document analysis. Multiple linear regression analysis was conducted using SPSS software. The findings reveal that all examined dimensions work quality, workload, punctuality, and work efficiency significantly impact overall employee performance. These results suggest that improvements in each dimension can enhance staff performance outcomes. Therefore, hospital management is encouraged to continuously monitor and strengthen these aspects through targeted training, performance evaluations, and development programs aligned with key performance indicators (KPIs). This study contributes to performance management practices by emphasizing the importance of a balanced focus on various performance dimensions in health service institutions.
Co-Authors Abdul Wahid Achmad Budi Saifudin Achmad Juliandani Mulyadana Agus Suharyanto Ali Fais, Ali Aminuyati Anggita Nurhayati Aris Santoso Avif Takhul Huda Beny Irawan, Beny Bisma Arianto Desipradani, Gita Didin Fatihudin Didin Fatihudin Djoko Soelistya Dwi Songgo Panggayudi, Dwi Songgo Eka Lufitasari Eva Desembrianita Fadhilla Syahputra, Zakka Fasiatun Fauzie Senoaji Hafidulloh Hafidulloh Hafidulloh Hafidulloh Hafidulloh, Hafidulloh Halimatus Sa’diyah Harianto, B.B Indra Nur Fauzi Irmawanto, Rudi IRWANSYAH Julia, Dia Dewi Lihabi, Lihabi M Haris Junianto Maretasari, Rina Maulana Anifa Silvia Mauliddah, Nurullaili Mirza Hilmi Fahlevi, Achmad Hariri Moh Ali, Moh Mubarok, Aziz Iqomatuddin Mufarrid, Hafidh Arum Mulyadana, Achmad Juliandani Mulyana, Phonny Aditiawan Netri Mawarsari Noerchoidah Nur Achmad Rofi’i Nurdina Nurdina Nurullaili Mauliddah Pinaraswati, Sandra Oktaviana Pranugraha, Aftha Ferdian Putri, Luxvi Arie Jelita R Yudi Sidharta Ramadhani, Sintesa Aulia Ratih Indriyani Romadhon, Ahmad Rimal Rosmaniar, Asyidatur Roudotul Jannah Rusmawati, Zeni Samsul Hadi Sari, Tyasha Ayu Melynda se, Fauzie Senoaji, Fauzie Setya Haksama Setyawati, Putu Mentari Sintesa Aulia Ramadhani Siti Maroah Sofiah Nur Iradawaty Syamsul Arifin Tyasha A. M. Sari Wilianarti, Pipit Festi