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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN SINERGI: Jurnal Ilmiah Ilmu Manajemen Jurnal Pengabdian Pada Masyarakat Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Muhammadiyah International Journal of Economics and Business JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Jurnal Kewirausahaan dan Bisnis EKUITAS (Jurnal Ekonomi dan Keuangan) BALANCE: Economic, Business, Management and Accounting Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Community Service Journal of Indonesia Jurnal Manajemen Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Enrichment : Journal of Management Jurnal Abdidas Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Hospital Administration SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) MAHESA : Malahayati Health Student Journal Jurnal Visi Pengabdian Kepada Masyarakat Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Improvement: Jurnal Manajemen dan Bisnis East Asian Journal of Multidisciplinary Research (EAJMR) Acitya Wisesa: Journal of Multidisciplinary Research Health and Technology Journal (HTECHJ) Economie : Jurnal Ilmu Ekonomi Semar : Jurnal Sosial dan Pengabdian Masyarakat Proceeding UMSurabaya
Mochklas, Mochamad
Universitas Muhammadiyah Surabaya, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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PENGARUH STATUS PEKERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT DANA PURNA INVESTAMA KOTA SURABAYA Indri Dwi Apriliyani; Mochamad Mochklas; Rina Maretasari
PROCEEDING UMSURABAYA Prosiding Nasional " Perspektif Digitalisasi, Ekonomi, Dan Bisnis Pasca Pandemi"
Publisher : Universitas Muhammadiyah Surabaya

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Abstract

Human resource management as an individual manager regulates the role of the workforce of employees according to their abilities and even education in the company to produce and improve the performance of quality employees. This study aimed to determine the effect of worker status and work discipline on employee performance. There are three hypotheses tested in this study, 1. Worker Status has a negative and no significant effect on employee performance, 2. Work Discipline has a positive and significant effect on employee performance. 3. Worker Status and Work Discipline simultaneously have a positive and significant effect on employee performance. This type of research uses quantitative methods and tests hypotheses according to the data obtained from the distribution of the questionnaires to all respondents. The research population is 48 employees. This study uses saturated sampling, which is taken from the entire population. The data collection results have been processed and analyzed through SPSS version 25. The study results indicate a negative effect (-0,189) and no significant effect (0 274) on employee status on employee performance. The second shows a positive (0,467) and significant (0,000) influence on work discipline on employee performance. The third shows a positive (0,267) and significant (0,000) impact on Worker Status and Work Discipline on employee performance.Keywords: Worker Status; Work Disicipline; Employee Performance
PENGARUH PENGEMBANGAN DAN KUALITAS SUMBER DAYA MANUSIA TERHADAP KINERJA PEGAWAI DINAS KOPERASI DAN USAHA MIKRO KOTA SURABAYA PADA ERA PANDEMI COVID-19 Zatik Mazidah; Mochamad Mochklas; Rina Maretasari
PROCEEDING UMSURABAYA Prosiding Nasional " Perspektif Digitalisasi, Ekonomi, Dan Bisnis Pasca Pandemi"
Publisher : Universitas Muhammadiyah Surabaya

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Abstract

Human resource development and quality are significant to improving company performance. This research aims to determine the effect of the product and quality of human resources on the performance of the Cooperative and Micro Business Office employees in Surabaya during the Covid-19 Pandemic Era. This research uses quantitative methods by testing hypotheses based on data obtained from distributing questionnaires to respondents. The data are collected using a questionnaire with a sample of 38 employees. The results of the research show that the independent variable (X1) is Human Resource Development and the independent variable (X2) is the Quality of Human Resources which simultaneously have a positive and significant effect on the dependent variable (Y) Employee Performance with the F test results obtained that f count 57.271 with a value significance 0.000<0.05. While partially the independent variable (X1), Human Resource Development, has a significant and positive impact on the dependent variable Employee Performance (Y) with a significance value of 0.000 <0.05, and the independent variable (X2) Human Resource Quality has a positive and significant effect on the dependent variable (Y ) Employee performance with a significance value of 0.001 <0.05.Keywords                   : Development; Quality of Human Resources; Employee Performance.
Readiness Analysis of Facility, Human Resources, and Marketing Strategies on The Increase in Medical Tourism Visits at BIMC Hospital Nusa Dua Bali Ribut Agung Nugroho; Muhammad Anas; Mochamad Mochklas
MAHESA : Malahayati Health Student Journal Vol 6, No 7 (2026): Volume 6 Nomor 7 (2026)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v6i7.23718

Abstract

ABSTRACT The trend of medical tourism visits in various countries continues to increase. The high increase in medical tourism services must be accompanied by hospitals' readiness to maintain quality and patient loyalty. This study aims to analyse the readiness of facilities, human resources, and marketing strategies for increasing medical tourism visits at BIMC Hospital Nusa Dua. This study is a case study with qualitative data collection thru in-depth interviews and direct observation. The results of this study indicate that BIMC Hospital Nusa Dua has prepared facilities to increase medical tourism service visits by adding the number of operating room procedures and treatments, as well as some modern medical equipment. In addition, the hospital has also prepared transportation and accommodation in collaboration with travel agents. Human resource readiness can be seen by providing overseas training for doctors to improve their competence. In addition, nursing staff and other personnel have been given both internal and external training. Excellent service training is provided to all staff to deliver outstanding service to customers. The marketing strategy focuses on improving product/service quality, implementing competitive pricing, accessibility, and promoting thru websites and social media. Conclusion: The increase in medical tourism visits is a significant concern, as evidenced by the development of hospital facilities, improved human resource competency, and effective marketing strategies to maintain service quality and patient loyalty. Keywords: Medical Tourism, Facility Readiness, Human Resources, Marketing Strategy.
Evaluasi Metode Pembelian Obat di Rumah Sakit terkait Efisiensi dan Ketersediaan Obat: Tinjauan Kepustakaan Wizurai Hakim; Asri; Mochamad Mochklas
Indonesian Journal of Hospital Administration Vol 9 No 1 (2026)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijhaa.2026.9(1).101-113

Abstract

Pengadaan obat merupakan komponen strategis dalam sistem pelayanan kesehatan rumah sakit yang berpengaruh langsung terhadap efisiensi biaya operasional dan ketersediaan obat. Penelitian ini bertujuan mensintesis berbagai metode pengadaan obat serta menganalisis dampaknya terhadap efisiensi dan ketersediaan melalui pendekatan systematic literature review. Sebanyak 20 artikel jurnal peer-reviewed periode 2020–2025 dianalisis secara komprehensif. Fokus kajian meliputi centralized procurement, volume-based procurement, dan e-procurement. Hasil menunjukkan bahwa centralized dan volume-based procurement efektif menurunkan harga obat melalui skala ekonomi dan daya tawar, sehingga meningkatkan efisiensi biaya. Penerapan e- procurement mempercepat proses, meningkatkan transparansi, serta mengurangi kesalahan administratif dan risiko stock-out melalui pemantauan stok real-time. Namun, keberhasilan implementasi sangat bergantung pada kesiapan infrastruktur teknologi, kapasitas sumber daya manusia, dukungan kebijakan, dan integrasi sistem manajemen rumah sakit. Tantangan utama meliputi birokrasi kompleks, resistensi organisasi, keterbatasan teknologi, serta gangguan rantai pasok global. Secara keseluruhan, tidak ada satu metode yang sepenuhnya unggul dalam semua konteks. Pendekatan adaptif, terintegrasi, dan berbasis data diperlukan untuk menjamin efisiensi dan keberlanjutan ketersediaan obat. Studi ini memberikan kontribusi konseptual dan praktis bagi pengembangan kebijakan serta praktik pengadaan obat yang lebih efektif, transparan, dan berkelanjutan. Temuan ini memperkuat pentingnya evaluasi berkelanjutan dan inovasi kebijakan dalam sistem pengadaan farmasi rumah sakit di berbagai negara berkembang dan maju. Kata kunci: Pengadaan Obat, Efisiensi, Ketersediaan Obat
A COMMUNITY-BASED MODEL FOR STRENGTHENING SMES THROUGH ENTREPRENEURSHIP TRAINING FOR AISYIYAH CADRES: A SOCIAL CAPITAL–DRIVEN COMMUNITY EMPOWERMENT APPROACH Mochamad mochklas; Rizal Muttaqin; Dwi Songgo Panggayudi; Fadia Azahra; Dicky Hikam Azzuhdi; Dita Alifyah Asmara
Community Service Journal of Indonesia Vol. 8 No. 1 (2026): Community Service Journal of Indonesia
Publisher : Institute for Research and Community Service, Health Polytechnic of Kerta Cendekia, Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36720/csji.v8i1.897

Abstract

This article aims to develop a community-based model to strengthen Micro, Small, and Medium Enterprises (MSMEs) by providing entrepreneurship training to Aisyiyah cadres at the Sukodono Branch, Sidoarjo. The main issues identified include a weak entrepreneurial mindset, limited product innovation, and low business sustainability, which have so far remained survival-based. Using a Community-Based Empowerment approach, this programme involved stages of needs identification, participatory training, and systematic evaluation with pre- and post-tests. The results of the activities showed a very significant increase in capacity across all performance indicators, all of which fell into the "High" category. The highest increase was recorded in understanding legal aspects (PIRT and Halal) at 66%, followed by product innovation and marketing at 59%, and mindset change at 57%. In addition to individual capacity building, this initiative successfully strengthened social capital by fostering support networks, trust, and collaboration among community members. In conclusion, the community-based SME empowerment model has proven to be more effective and sustainable than individual approaches, as it harnesses the strength of organisational networks to drive women’s economic growth.
Analysis of Business Success of Female MSMEs in Surabaya Culinary Tourism Center Mochamad Mochklas; Djoko Soelistya
Jurnal Kewirausahaan dan Bisnis Vol 29, No 2 (2024): December
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jkb.v29i2.93643

Abstract

Female MSME entrepreneurs in SWK Surabaya face various challenges in achieving success in business. This study aims to analyze the factors that influence the success of female Micro, Small, and Medium Enterprises (MSMEs) in the Surabaya Culinary Tourism Center (SWK). This study uses a quantitative approach, as many as 191 female MSME actors spread across SWK Surabaya were willing to be respondents, and the incoming data were analyzed using SEM-PLS. The results of the study showed that access to capital, family support, digital literacy, and work motivation each had a positive but not significant effect on business success. And business training had a significant positive effect on business success, this finding emphasizes the importance of business training in improving the performance and success of MSME actors.Keywords: business success, female MSME entrepreneurs, SWK Surabaya
Employee Performance and Patient Retention: Service Quality as a Mediating Mechanism for Institutional Growth Beny Irawan; Wiliyanarti, Pipit; Mochamad Mochklas; Setya Haksama
Health and Technology Journal (HTechJ) Vol. 4 No. 4 (2026): August 2026
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/htechj.v4i4.685

Abstract

Escalating patient volume is a critical metric of healthcare institutional efficacy, fundamentally driven by internal organizational dynamics. This study investigates the impact of employee performance on perceived patient volume growth at Qonaah Hospital, utilizing service quality as a mediating variable. A quantitative exploratory design with a cross-sectional approach was adopted. Data were synthesized from structured interviews with 100 outpatients and analyzed via multiple linear regression and the Sobel mediation test. Employee performance was operationalized through work quality and efficiency metrics, service quality was evaluated using the SERVQUAL framework, and patient volume was quantified through satisfaction and revisit intention indicators. Statistical analysis revealed that employee performance exerts a positive and significant influence on service quality (β = 0.413; p = 0.001) and perceived patient volume (β = 0.416; p < 0.001). Service quality also significantly predicts perceived patient growth (β = 0.353; p < 0.001). The Sobel test confirmed that service quality partially mediates the relationship between performance and patient volume (t = 3.135; p < 0.05). Optimizing workforce efficacy directly drives institutional growth within competitive healthcare environments. This internal operational excellence achieves maximum impact when systematically translated into tangible, patient-centered care experiences. Hospital administrators must adopt a synergistic management paradigm integrating continuous professional development with rigorous quality assurance protocols to ensure sustainable market viability.
Co-Authors Abdul Wahid Achmad Budi Saifudin Achmad Hariri Achmad Juliandani Mulyadana Agus Suharyanto Ali Fais, Ali Aminuyati Anggita Nurhayati Aris Santoso Asri Avif Takhul Huda Beny Irawan, Beny Bisma Arianto Desipradani, Gita Dicky Hikam Azzuhdi Didin Fatihudin Dita Alifyah Asmara Djoko Soelistya Dwi Songgo Panggayudi Eka Lufitasari Eva Desembrianita Fadia Azahra Fasiatun Fauzie Senoaji Hafidulloh Hafidulloh Hafidulloh Hafidulloh Hafidulloh, Hafidulloh Halimatus Sa’diyah Harianto, B.B Indra Nur Fauzi Indri Dwi Apriliyani Irmawanto, Rudi IRWANSYAH Julia, Dia Dewi Lihabi, Lihabi M Haris Junianto Maretasari, Rina Maulana Anifa Silvia Mauliddah, Nurullaili Moh. Ali Mubarok, Aziz Iqomatuddin Muhammad Anas Mulyadana, Achmad Juliandani Mulyana, Phonny Aditiawan Netri Mawarsari Noerchoidah Nur Achmad Rofi’i Nurdina Nurdina Nurullaili Mauliddah Pinaraswati, Sandra Oktaviana Pranugraha, Aftha Ferdian Putri, Luxvi Arie Jelita R Yudi Sidharta Ramadhani, Sintesa Aulia Ratih Indriyani Ribut Agung Nugroho Rizal Muttaqin Romadhon, Ahmad Rimal Rosmaniar, Asyidatur Roudotul Jannah Samsul Hadi se, Fauzie Setya Haksama Setyawati, Putu Mentari Sintesa Aulia Ramadhani Siti Maroah Sofiah Nur Iradawaty Syamsul Arifin Tyasha A. M. Sari Tyasha Ayu Melynda Sari Wilianarti, Pipit Festi Wiliyanarti, Pipit Wizurai Hakim Zatik Mazidah Zeni Rusmawati