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All Journal JURNAL HUKUM Jurnal Hukum Khaira Ummah The Indonesian Journal of Business Administration SINTEK JURNAL: Jurnal Ilmiah Teknik Mesin Rekayasa Mesin Eksergi: Chemical Engineering Journal Jurnal Dinamika Hukum Majalah Ilmiah MOMENTUM Jurnal Daulat Hukum Pembaharuan Hukum Jurnal Akta The 2nd Proceeding Indonesia Clean of Corruption in 2020" Indonesian Journal of Islamic Literature and Muslim Society Journal Of Nursing Practice Jurnal Pengabdian Masyarakat AbdiMas Aquacultura Indonesiana Pena Justisia: Media Komunikasi dan Kajian Hukum Indonesian Journal of Community Services Jurnal Abdi Insani Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Law Development Journal Sultan Agung Notary Law Review Indonesian Journal of Advanced Research (IJAR) Suara Teknik : Jurnal Ilmiah Jurnal Medika: Medika Jurnal Terapan Pendidikan Dasar dan Menengah International Journal of Industrial Innovation and Mechanical Engineering Indonesian Journal of Islamic Literature and Muslim Society Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta Majalah Teknik Mesin Jurnal Konstatering TABELLIUS
Gunarto Gunarto
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Journal : The Indonesian Journal of Business Administration

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Impact Analysis of Job Design, Leadership Styles, Employee Expectation and Employee Motivation to Employee Performance (Study on IT Operations Organization at PT. Indosat Tbk) Gunarto, Gunarto; Rudito, Bambang; Bangun, Yuni Ros
The Indonesian Journal of Business Administration Vol 1, No 3 (2012)
Publisher : The Indonesian Journal of Business Administration

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Abstract

The study aims to investigate and identify factors those make IT Operation employees at PT. Indosat Tbk motivated while doing their job, and their impact to employee's performance. This writing talk about relationship between, job design, and employee's expectation, leadership styles and motivational level of employees to employee's performance. this writing based on study that conducted in 2011 at IT Operations Organization at PT Indosat Tbk. This writing comes up in response on intensive telecommunication industry competition in Indonesia, the low performance of Indosat compared with the other competitor in last 3 years, and the major roles of IT Operations in daily operation of Indosat.  In Indosat, IT Operations has responsible to deliver services to customer, keep & maintain the services and products, implement new product in system, second layer in handling complaints, provide accurate data for the other group. The critical part of IT Operations is responsible for maintaining Indosat Revenue Generator (Single Electronics Voucher, Integrated Voucher Database that equal for 40 billion rupiah per day) daily operations, which provide the customers ability to recharge/top up money to their number in 24x7 operation time. Keywords: Job design, Leadership styles, expectation, motivation, performance, telecommunication, Information Technology
Co-Authors A.A. Ketut Agung Cahyawan W Abu Taher, Mohammad Adi Prasetiyo Adiati Hardjanti Agung Riyadi Agus Dwi Santosa Agus Ekhsan Agus Hartanto Agus Setiawan Agustinus Dian Leo Putra Ahmad Mujib Rohmat Ahmad Yahya Ahmad Zaini AHMADI Akbar, Robby Akhmad Khisni Akhmad Khisni, Akhmad Alfian, Rudi Ali Djamhuri Ali Fakhrudin, Ali Amin, Al Andhika Widya Kurniawan Andita Rizkianto Anis Mashdurohatun Ansharullah Ida Apri Rahmadi Arief Rahman Siregar Arif Rachman Wahyu Wicaksono Arpangi Arpangi, Arpangi Aryani Witasari As'adi M. Al-ma'ruf Asep Suherdin Bagus Langgeng Prasetiyo Bambang Rudito Bambang Tri Bawono Bambang Tri Bawono Beno Beno Benyamin Ginano, Raihan Gautama Binyamin Binyamin, Binyamin Boma Wira Gumilar Bondan Zakaria Bushido Chaniago, Rizky Darwinsyah Minin Desi Ayuwati Ayuwati Dhona Anggun Sutrisna Dian Cahyo Wibowo Dian Pramythasari Utamawati Djuniatno Hasan Doddy Irawan Dwi Fahri Hidayatullah Eko Julianto Eko Nuryanto Eko Sarwono Eli Tri Kursiswanti Endah Wahyuningsih, Sri Endang Sulistyawati Etri Silviyanti Fadhilah, Raudhatul Fahrezi, Dian Fahrurrozi Fahrurrozi Faizal Indra Nor Cahyo Fakhrul Wildan Fariza, Muhammad Fasya, Muhammad Fatik Rahayu Fera Dyah Nur Oktavia, Fera Dyah Feriansyah, Feriansyah Fuazen Fuazen , Fuazen Girsang, Junimart Govari, Muhammad Khoirul Gundiawan, Gundiawan Hadi Ismanto Handono, Reza Prasetyo Hendradiana, Asep Henny Pratiwi Adi Heri Joko Purnomo Heru Sulistyo Hidayat, Mahatir Muhammad Hildania, Hildania Hildania, Hildania Hussain, Abdullah Al-Monzur I Nyoman Garjita Ibnu Hiban Ichsanudin Ichsanudin, Ichsanudin Ila Ria Alfi Insani, Rachmad Wahid Saleh Iqbal Rino Akta Pratama Isman Isman Iswahyudi, Prima Iswahyudi, Prima Iwan, Muhammad Jawade Hafidz Jeifson Sitorus Jelly Leviza Junaidi Junaidi Kabir, Md Adnan Kadir, Adies Kukuh Sudarmanto Alugoro, Kukuh Sudarmanto Kusmaryanto Kusmaryanto La Pomaasaa Pomaasaa Lathifah Hanim Lois Yulianto M. Hasyim Muallim Masduqi Masduqi Masngud Afandi Medie, Medie Mizan, Muhammad Lazuardi Azra Moch Faizul Khakim Moh Priyo Manfaat Mohammad Solekhan Muchammad Qomaruddin Qomaruddin Muhamad Riyadi Putra Muhammad Iwan Muhlas Muhlas Mundhi, Mundhi Munsharif Abdul Chalim Mustar Mustar Nadiyon, Nadiyon Nenny Probowati Nur Chamid Nur Dwi Edie W Nurpasa, Wibowo Nurrahman, Rian Alfi Nurwahyudin, Dindin Syarief Pamungkas, Rendi Panjaitan, Tiara Robena Pardi Pardi Pratama, Reynold Mifta Prihartadi, Prihartadi Putra, M. Indra Eka Putra, Sanggrayugo Widyajaya RAMDHANI RAMDHANI Reni Widayanti Ria Latifah Rinna Dwi Lestari Risky Eko Novi Artanto Ristya Putri Asriyani Rivan Achmad Purwantono Rizki Maulana, Tubagus Vibi Rochmad, Miftakur Rustaman, Viva Hari Saputri, Pungky Lela Setiyani, Dwi Setiyani, Dwi Sianturi, Patar Mangoloi Sitoresmi, Sitoresmi Soegeng Ari Soebagyo Soeroso, Raka Aprizki Sri Anik, Sri Sri Endah Wahyuningsih Sri Kusriyah Sri Wahyu Murni Sri Yuliati Subiyanto Subiyanto Sufi Hamdani Kurniawan Suhanan, Aan Sukardi Sukardi Sukmanto, Adi Supriyadi, Ujang Suratno Suratno Suseno, Jarot Jati Bagus Suwarno Suwarno Suwito Suwito Syafaat, M. N. Tanduk, Tangke Margonda Teguh Anindito Teguh Prasetyo Tofan Alamsyah Tri Bawono, Bambang Utami, Putri Yuli Videawati, Videawati Vikha Anief Obaydhillah Vita Purnamiati Wahyu Adhi Admaja Wahyu Wahyu Warman Warman Widi, Prasetya Nugrahaning Wijanarko, Khansa Fara Yeremias Tony Putrawan Yogi Priyambodo Yuhana, Shaza Refa Yuni Ros Bangun Yusran, Fadhel Audia Yusriando Yusriando, Yusriando Yusuf, Adrian Hasfi Zainal Alim Adiwijaya, Zainal Alim Zulyan, M.