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Wiwik Handayani
Program Studi Magister Ilmu Lingkungan, Universitas Diponegoro Semarang Jalan Imam Bardjo, SH No. 5 Semarang 65145
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Journal : Otonomi

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Optimalisasi Pelayanan Administrasi Sebagai Upayameningkatkan Kepuasan Masyarakat Handayani, Wiwik; Askafi, Eka
Otonomi Vol 25 No 2 (2025): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v25i2.8049

Abstract

This study aims to describe the ef orts made in optimizing administrative services deliveredbyPATEN of icers, public satisfaction with administrative services delivered by PATENof icers, and factors that influence public satisfaction with administrative services deliveredbyPATEN of icers at the Prambon District Of ice, Nganjuk Regency. This study usesaqualitative approach with a descriptive research type. Primary data in this studywereobtained by observation techniques, Focus Group Discussions, and interviews. Secondarydata were obtained by documentation techniques. The data were analyzed descriptivelywithvalidity techniques using source and technique triangulation. The results of the study indicatethat the ef orts made in optimizing administrative services delivered by PATENof icers areby:(1) implementing PATEN services in accordance with the requirements statedintheRegulation of the Minister of Home Af airs Number 4 of 2010 and in accordance withtheSOP and directions from the Sub-district Head; (2) fulfilling the requirements for PATENservice operators according to the type of service, namely serving the public whosubmit requests for friendly, agile and responsive services to help people who are still experiencingdif iculties; (3) implementing PATEN systems, mechanisms and procedures that are clear andwell fulfilled; (4) completion times that are in accordance with the provisions or inatimelymanner; (5) determining the amount of service fees or rates determined based on what hasbeen agreed upon so as to avoid the practice of extortion; (6) producing good PATENservicetype specification products, namely in terms of making requests for population documents andpermits easily and quickly; (7) increasing the competence of implementers so that theycanserve the public more professionally; (8) handling complaints, suggestions and input well;and (9) completing facilities and several infrastructure that increasingly provide comfort forthe public as PATEN users. Public satisfaction with the administrative services providedbypublic service of icers as PATEN of icers at the Prambon Sub-district Of ice, NganjukRegency, is in the Very Good category. Factors influencing public satisfactionwithadministrative services provided by public servants as of icers of PATEN at the PrambonSub-district Of ice, Nganjuk Regency, include the PATEN service implementers or operators;the systems, mechanisms, and procedures of the PATEN service; the time requiredtocomplete the PATEN service; the costs/tarif s applied to the PATEN service; the product specifications of the PATEN service type; the competence and behavior of PATENserviceimplementers; the handling of complaints, suggestions, and input on the PATENservice; andthe facilities and infrastructure of the PATEN service.
Co-Authors A Halim A. F, Nasywa Roudhotul Abda Abda Ahmad Haris Hasanuddin Slamet Ahmad MAULANA Ahmad Rudijanto Al-Nur, Widya Rahmawati Anggraini, Yulida Anhar, Hutama Muhammad Arindi, Fadilah Indriati Ariyanto, M. Idris Arumsari, Alif Gita Asri Widyasanti Basrowi Basrowi, Basrowi Brilliantina, Aulia Budiati, Titik Chintia Viranda Christina, Tri Yahya Damastutik, Nandaryani Dewi, Fatma Sri Dewi, Syahra Nakita Dharmawan, Tedy Dian Pitaloka Priasmoro, Dian Pitaloka Dianty, Septy Ayu Dwi Suhartini Eka Askafi Elok Kurnia Novita Sari Fadjrin, Yuan Wikani Fajar Irawan, Fajar Fauzi, Indra Nur Hariyanti, Yesi Indah Dwi Kusuma Haryanto, Albertus Eka Putra Hernowo, Pandit Hotman Ignatia Martha Hendrati Jamhari Jamhari Kamisutara, Made Kumalasari, Anisa Tri Kurnia, Mirza Aji Kusumaningsih, Intan Kusumasari, Findi Citra Luky Susilowati Maharani, Septia Dwi Mandasari, Virginia Mariolah, Mareta Salsa Mentari Clara Dewanti, Mentari Clara Mohammad Rasjad Indra Murjana, Lilik Musnaini Nadendra, Ditto Niken Titi Pratitis Novita Sari , Elok Kurnia Nur Fauzi, Indra Nurhayati, Nina Oktavia, Ade Ririn Oryza Ardhiarisca Perdana, Devtian Putera Pereira, Maria Permana, Galih Pertiwi, Questy Mega Prameswari, Nur Shadrina Prasetyo, Restu Wijang Pratama, Rafie Putri, Resti Pranata Rachmawati, Putri Indah Rahmaniah, Nur Aini Resnamurti, Dhanang Revika, Nadya Reza Rivayanti, Tesa Putri Rizza Wijaya Romadhona, Mahimma Saeed, Aishath Sakinah, Sri Santoso, Marsha Natania Silvia Oktavia Nur Yudiastuti Sri Mulyaningsih Sriwiyanti, Lilik Sulastri Irbayuni, Sulastri Suroso Suroso Suryaningsih, Fania Damayanti Susana, Ratri Syifani, Sheni Nahla Toyyiba, Syakira Jiddan Tri Yogo Wibowo Tutik Winarsih Utomo, Djanika Reski Wahyu B Setianto, Wahyu B Widayati, Wiludjeng Yossi Wibisono Yossi, Wibisono YUNI ASRI, YUNI Yuningsih Yuningsih Yuniningsih Yuniningsih