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Transformative Service and Public Satisfaction: Insights from Indonesia's Public Service Malls Permata Sari, Indah; Lanin, Dasman; Saputra, Boni; Gomes da cruz Fernandes, Benjamin
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.13244

Abstract

This study examines the influence of transformative service dimensions on public satisfaction at the Public Service Mall (PSM) in Payakumbuh City, Indonesia. While PSMs have emerged as integrated service innovations, a significant gap remains in understanding how specific transformative service dimensions affect public satisfaction in developing countries. Employing an associative quantitative approach, this research collected data from 220 service users through structured questionnaires and analyzed it using multiple regression. The findings reveal that individual well-being dimensions contributed the highest impact (57.2%), followed by group well-being (51.2%) and social well-being (38.9%). Simultaneously, these three dimensions explained 88.7% of the variance in public satisfaction (F = 1704.067, p < 0.05). These findings make theoretical contributions by extending the Transformative Service Research (TSR) framework to public administration contexts in developing countries and by identifying a hierarchy of service dimensions that shape public satisfaction. From a practical perspective, this research provides policymakers with empirical evidence on the importance of balancing individual and collective well-being interventions in the development of PSM. This study addresses a literature gap by providing the first empirical evidence on TSR application in integrated public service facilities within a non-Western developing country context, specifically Indonesia.
Peran Pegawai dalam Meningkatkan Kualitas Layanan pada Sektor Publik Angye Mareta Y; Dasman Lanin; Asnil Asnil
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/67st8c28

Abstract

High quality public services are a key indicator of effective government performance. In this context, the role of employees as the frontline executors of public service delivery is crucial in determining public satisfaction and trust toward public institutions. This study aims to explore the contribution of employees in enhancing public service quality through a literature review approach. Data were collected from various scholarly sources, including journals, books, and research reports related to public service and human resource management in the public sector. The findings indicate that the quality of public services is significantly influenced by several employee-related factors, such as competence, work ethics, integrity, innovation, and adaptability to technology and evolving public needs. Furthermore, organizational culture and leadership style also play a supportive role in reinforcing employees' contributions to excellent service delivery. This study emphasizes the importance of strengthening employee capacity through continuous training, performance evaluation, and the creation of a work environment that promotes accountability and professionalism.
Pengaruh Partisipasi Stakholder Terhadap Efektivitas Program Rasailah Daku (Rangkul, Sayangi, Latihlah Dengan Pendidikan Terpadu) Oleh Dinas Sosial Kota Padang Ma’ruf, Miradzi; Lanin, Dasman
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i1.26891

Abstract

Program Rasailah Daku oleh Dinas Sosial Kota Padang bertujuan menangani masalah anak jalanan melalui pendekatan pendidikan terpadu. Namun, efektivitas program ini belum optimal karena partisipasi stakeholder yang belum merata, koordinasi yang lemah, dan jangkauan terbatas. Penelitian ini bertujuan untuk menganalisis sejauh mana partisipasi stakeholder berpengaruh terhadap efektivitas suatu program. Pendekatan yang digunakan adalah kuantitatif dengan jenis penelitian asosiatif. Teknik analisis data yang diterapkan meliputi regresi linier sederhana dan analisis deskriptif. Sampel penelitian berjumlah 33 responden yang dipilih menggunakan teknik purposive sampling. Temuan penelitian menunjukkan bahwa partisipasi stakeholder memiliki pengaruh positif dan signifikan terhadap efektivitas program, yang ditunjukkan oleh nilai signifikansi sebesar 0,000 dan nilai Adjusted R Square sebesar 43,7%. Hambatan utama yang dihadapi meliputi koordinasi lintas instansi dan keterbatasan sumber daya, sementara peluang program terletak pada dukungan regulatif dan tingginya kepuasan stakeholder. Hasil ini memberikan dasar bagi penguatan kolaborasi dalam program sosial serupa.
Engineering Evaluation of Self-Combustion Prevention and Stockpile Management Optimization at PT. Kuansing Inti Makmur Anaperta, Yoszi Mingsi; Frinaldi, Aldri; Rembrant, Rembrant; Lanin, Dasman; Umar, Genius; Octova, Adree; Fitri, Lira Zana; Putra, Kyrie Eleison
MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering Vol 7 No 2 (2025): Motivection : Journal of Mechanical, Electrical and Industrial Engineering
Publisher : Indonesian Mechanical Electrical and Industrial Research Society (IMEIRS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46574/motivection.v7i2.384

Abstract

This study looks into the thermal risks and ways to deal with them that come with coal self-combustion at the Alam Barajo stockpile, which is run by PT. Kuansing Inti Makmur. Three coal piles: UHS 12F (±2 months), UHS 01A (±1 month), and Medium 11C (±3 months), were monitored to see how the length of time they were stored and how often it rained affected the temperature rise and the subsequent quality loss. The results reveal that the temperature of the pile rises dramatically with extended storage. For example, UHS 12F had a daily rise of 5.04°C, while UHS 01A saw a rise of 1.65°C. Self-combustion in Medium 11C reached a high of 222.1°C, which caused the ash content to rise by 2.62% and the calorific value to drop. Heavy rain made the temperatures drop for a short time, which suggests that evaporative processes caused the cooling. The study shows that present ways of managing stockpiles, especially the FIFO technique, are not being used to their full potential. To reduce the risk of combustion and keep the quality of the coal, engineers advocate making changes like regular temperature monitoring, correct compaction, covering with tarps, and distributing the coal before it catches fire.
Monitoring CO Pollutants in Ambient Air Quality in Public Spaces of Padang City Fernandez, Donny; Frinaldi, Aldri; Umar, Genius; Rembrandt, Rembrandt; Lanin, Dasman; Juanda, Ahmad
MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering Vol 7 No 2 (2025): Motivection : Journal of Mechanical, Electrical and Industrial Engineering
Publisher : Indonesian Mechanical Electrical and Industrial Research Society (IMEIRS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46574/motivection.v7i2.457

Abstract

Air pollution in urban areas is a multidimensional threat with systemic impacts on the environment and public health. Carbon monoxide (CO), as a toxic gaseous pollutant from the incomplete combustion of fossil fuels, is the focus of this study which evaluates the spatial-temporal distribution of CO concentrations in public spaces of Padang City during 2020-2024. Using a Systematic Literature Review (SLR) approach and longitudinal environmental data from four strategic points, a significant decrease in CO levels was found from 14,596 µg/m³ (2020) to 286 µg/m³ (2024). Peak concentrations occurred in the dry season, reinforcing the influence of meteorological variables. These results emphasize the importance of real-time digital monitoring systems, multi-sectoral emission policy reformulation, and integration of green open spaces in urban planning. In the future, monitoring should be expanded to other pollutants, congestion locations, and linked to public health early warning systems to support urban sustainability and resilience.
PENGARUH KUALITAS PELAYANAN DAN PROFESIONALISME KERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PENERIMA BANTUAN PANGAN BERAS DI KELURAHAN BUKIT SURUNGAN Putri, Elisa Adinda; Lanin, Dasman
Dinamika Governance : Jurnal Ilmu Administrasi Negara Vol 15, No 2 (2025): Dinamika Governance - JULI
Publisher : Universitas of Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v15i2.5191

Abstract

Program Bantuan Pangan Beras Berupa program (CBP) diluncurkan untuk membantu keluarga miskin. Namun, dalam pelaksanaannya program ini menghadapi sejumlah tantangan, seperti berkurangnya jumlah penerima manfaat, kurangnya penyampaian informasi, kualitas beras yang tidak merata, serta pelayanan dan proses pendataan yang masih belum maksimal pada penelitian yang dilakukan saat ini dimaksudkan untuk mengukur seberapa pengaruh kualitas pelayanan dan profesionalisme kerja pegawai terhadap kepuasan masyarakat penerima bantuan pangan beras di Kelurahan Bukit Surungan. Penelitian ini menggunakan data primer yaitu dengan membagikan kuisioner kepada masyarakat penerima bantuan beras yang tersebar di kelurahan bukit surungan yang berjumlah 86 responden. Teknik analisis pada penelitian ini menggunakan teknik analisis regresi linear berganda.Studi ini dilaksanakan dengan menggunakan pendekatan kuantitatif, dengan teknik pemilihan sampel secara purposive sampling. Penelitian ini menggunakan data primer yaitu dengan membagikan kuisioner kepada masyarakat penerima bantuan beras yang tersebar di Kelurahan Bukit Surungan yang berjumlah 86 responden. Teknik analisis pada penelitian ini menggunakan teknik analisis regresi linear berganda.Variabel yang dianalisis dalam studi ini mencakup kualitas layanan (X1) profesionalisme kerja pegawai (X2), dan kepuasan masyarakat (Y). Hasil penelitian menunjukkan bahwa kualitas pelayanan dan profesionalisme kerja pegawai berpengaruh signifikan terhadap kepuasan masyarakat penerima bantuan pangan beras di Kelurahan Bukit Surungan.
Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls M. Hidayat Panuntun Muslim; Lanin, Dasman; Frinaldi, Aldri; Embi, Muhamad Ali; Saputra, Boni
Jurnal Studi Pemerintahan Vol 15, No 2 (2024): July 2024
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v15i2.361

Abstract

Every government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager's function influences people's happiness in public service malls in Payakumbuh City, with special emphasis on the manager's internal and external responsibilities. This research uses an associative quantitative approach, supported by primary and secondary data, as well as validated and reliable field data collection questionnaires. Using the Slovin formula to calculate the sample size, 209 respondents were used in the proportional stratified random sampling procedure to obtain the sample size. Next, multiple regression analysis was used to evaluate the data, after previously passing a preparatory test called the classical assumption test. The findings of the analysis show that the role of managers, both internal and external, has been shown to have a major impact on people's satisfaction, sometimes simultaneously. Therefore, public service malls need to consider the various contributions made by managers to increase customer satisfaction.
Penegakan Hukum Lingkungan Terhadap Tambang Ilegal di Kabupaten Pasaman Barat: Tantangan dan Implikasi Rizki Amelia Sasqia Putri; Aldri Frinaldi; Dasman Lanin; Rembrandt; Mhd. Ridha
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.12194

Abstract

Pertambangan emas ilegal (Pertambangan Tanpa Izin atau PETI) tetap menjadi masalah lingkungan dan hukum yang kompleks di Indonesia, termasuk di Kabupaten Pasaman Barat. Kegiatan ini menimbulkan dampak yang parah, seperti degradasi ekosistem, penurunan kualitas air, sedimentasi sungai, serta risiko sosial-ekonomi yang signifikan bagi masyarakat setempat. Artikel ini menggunakan metode tinjauan pustaka dengan merujuk pada peraturan perundang-undangan nasional seperti UU No. 32 Tahun 2009 tentang Perlindungan dan Pengelolaan Lingkungan Hidup (UUPPLH), UU No. 3 Tahun 2020 tentang Pertambangan Mineral dan Batubara (UU Minerba), serta PP No. 28 Tahun 2025 tentang Penyelenggaraan Perizinan Berusaha Berbasis Risiko, disertai temuan dari berbagai studi akademik terbaru. Hasil penelitian menunjukkan bahwa meskipun instrumen hukum tersebut telah tersedia, implementasinya di lapangan masih menghadapi berbagai tantangan, antara lain keterbatasan kapasitas penegakan hukum, kesulitan dalam pengumpulan bukti, dinamika politik–ekonomi lokal, serta ketergantungan masyarakat terhadap PETI sebagai mata pencaharian. Pembahasan dalam artikel ini mengintegrasikan temuan akademik dengan kondisi empiris di Pasaman Barat untuk menyoroti kesenjangan antara regulasi dan praktik. Penelitian ini menyimpulkan bahwa penanganan PETI memerlukan pendekatan yang terintegrasi, mencakup penegakan hukum secara multi-pintu, partisipasi masyarakat yang lebih kuat, formalisasi pertambangan rakyat melalui WPR (Wilayah Pertambangan Rakyat) dan IPR (Izin Pertambangan Rakyat), serta restorasi ekologis daerah aliran sungai sebagai bagian dari solusi yang berkelanjutan.
Implementasi Prinsip-Prinsip Good Governance Dalam Pelayanan Pembuatan E-KTP Pada Dinas Kependudukan dan Pencatatan Sipil (DUKCAPIL) Kabupaten Kerinci Andayani, Meri; Lanin, Dasman
Jurnal Ilmiah Ekotrans & Erudisi Vol. 2 No. 1 (2022): JIEE Juni 2022
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/dc4y9f33

Abstract

Implementasi Prinsip-Prinsip Good Governance Dalam Pelayanan Pembuatan e-KTP Pada Dinas Kependudukan Dan Pencatatan Sipil  (DUKCAPIL) Kabupaten Kerinci. Adapun tujuan dari penelitian ini adalah untuk mengetahui implementasi prinsip-prinsip good governance dalam pelayanan Pembuatan e-KTP  Pada Dinas Kependudukan Dan Pencatatan Sipil  (DUKCAPIL) Kabupaten Kerinci. Metode penelitian yang dipakai adalah metode pendekatan kualitatif. Informan dalam penelitian ini berasal dari Kepala Dinas, Sekretaris  dan Pegawai pada Pada Dinas Kependudukan Dan Pencatatan Sipil  (DUKCAPIL) Kabupaten Kerinci. Instrumen penelitian adalah peneliti sendiri dan pengumpulan data melalui wawancara dan observasi lapangan. Implementasi Prinsip-Prinsip Good Governance Dalam Pelayanan Pembuatan e-KTP Pada Dinas Kependudukan Dan Pencatatan Sipil (DUKCAPIL) Kabupaten Kerinci  ini mencakup prinsip-prinsip good governance dalam pelayanan e-KTP. Berdasarkan hasil wawancara dan observasi langsung ke Kantor (DUKCAPIL) Kabupaten Kerinci tentang pelayanan pembuatan e-KTP pada (DUKCAPIL) Kabupaten  Kerinci dari semua indikator sudah hampir mendekati baik. namun masih ada juga ditemukan berbagai kekurangan dan kelemahan dalam pelaksanaannya.
THE INFLUENCE OF ORGANIZATIONAL CLIMATE, WORK COMMITMENT, JOB SATISFACTION ON EMPLOYEE ACHIEVEMENT IN REGIONAL SECRETARIAT OFFICE BENGKULU PROVINCE M Rafi Ariansyah; Dasman Lanin; Erianjoni
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 2 (2023): March
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i2.1106

Abstract

This research departs from the problememployee performance is still low because it is not supported by adequate work facilities and infrastructure so that employees are unable to channel their abilities. The role of superiors in influencing employees in order to achieve organizational goals has not been fulfilled, due to a lack of communication between superiors and their subordinates. The average number of employees at the Regional Secretariat of Bengkulu Province is only 14.7% of employees who are committed to work and 85.3% of employees are not committed to work, andthe low level of employee job satisfaction is due to the lack of awards and rewards given by the organization. This study aims to determine the effect of organizational climate, work commitment, job satisfaction and work performance by the Bengkulu Provincial Secretariat. This type of research is associative quantitative research. The sampling technique used in this research is census or total sampling. The population in this study were all employees at the Bengkulu Provincial Secretariat, totaling 48 employees. The sample technique used is the slovin formula with a sample of 48 employees. The results showed that (1) organizational climate had a positive or significant effect on work performance variables with an Adjusted R Square table value of 0.397, which was 39.7 and a significance value of 0.000. (2) Work commitment has a positive or significant effect on work performance variables with an Adjusted R Square value of work commitment variable of 0.724 and a significance of 0.000. (3) Job satisfaction has a positive or significant effect on work performance variables with an Adjusted R Square value for job satisfaction variables of 0.500 and a significance of 0.000. (4) Organizational climate, work commitment and job satisfaction have a positive or significant effect on work performance variables with an Adjusted R Square value of 0.727 and a significance value of 0.000. 500 as well as for a significance of 0.000. (4) Organizational climate, work commitment and job satisfaction have a positive or significant effect on work performance variables with an Adjusted R Square value of 0.727 and a significance value of 0.000. 500 as well as for a significance of 0.000. (4) Organizational climate, work commitment and job satisfaction have a positive or significant effect on work performance variables with an Adjusted R Square value of 0.727 and a significance value of 0.000.
Co-Authors Abdi Iswahyudi Yasril Adellia Putri Adil Mabarak Adil Mubarak Adinda Mutiara Putri Adree Octova Afifah Asriati Afriva Khaidir Ahmad Juanda Ahmad Julian, Yoga Aldri Frinaldi Alfero, M Rexsi Alhadi, Zikri Alwi Nofriandi Amanta Zahra Amini, Aisyah Ananda Rival Tama Andayani, Meri Angye Mareta Y Annisa Wahyu Utami Aprilliani, Cici Arif Rahman Hakim Arlius, Apriwandi Arraminta, Reyhan Asnil Asnil Audia, Washilla Aziza Bila Batubara, Fanny Yuliana Beta Santria Sholehah Bismihayati Bismihayati Boby Rahman Boni Saputra Dede Tri Wahyu Kotama Defriani Dwiyanti Desi Arisanti Digna Kasandra Dimas Andrianto Dona Monika Dona Restetya Donny Fernandez Dwi Finna Syolendra Edison Zelmi Egi Yoanda Endrawan, Gus Erianjoni Erianjoni Fadhilla Oktari Fadila Wahyuni Fajar Agung Mulia Fanny Yuliana Batubara Febrina, Cory Febrina, Suci Fenty Kurnia Oktorina Firman Hidayat Fitri Fitri Fitri Hartati Fitri, Lira Zana Frinaldri, Aldri Frinsis Warmansyah Genius Umar Genius Umar Gomes da cruz Fernandes, Benjamin Hafida Istigfarini Hafidh Arief Hayatul Khairul Rahmat Hendrio Fadly hendrita, juli HERMANTO, NAILUREDHA Hidayah, Syaiful Hilfa Relonius Ideal Putra Ilham Salsabila Indang Dewata Insani, Munadia Iqrima Basri Islami, Syaifuddin Jelibseda, Jelibseda Jon Kenedi Jumiati Jumiati Kiki Amelia, Kiki LAILATUL SUBHA Lince Magriasti Lince Megriasti Lismomon Nata M Rafi Ariansyah M. Fachri Adnan M. Hidayat Panuntun Muslim M. Ridha Martin Wahyunus Masnaidi B Ma’ruf, Miradzi Meri Andayani Meri Andayani Meuraksa, Irawati Mhd. Ridha Mhd. Ridha Midratul Fardila Mona Gusfira Muhamad Ali Embi Muhammad Farid Yuanda Muhammad Nasrullah Muhammad Naufal Rajif Muhammad Ridwan Muhayatul, Muhayatul Mulia, Fajar Agung NAILUREDHA HERMANTO Nailuredha Hermanto Nanda Rasifa, Julia Neliyarti Neliyarti Nora. AN, Desri Nurbit Nurbit Nurhasan Syah Ori Endrian Perdani, Agung Sandi Permata Sari, Indah Putra, Kyrie Eleison Putra, Yozarwardi Usama Putri Maharani, Friska Putri Pesi Putri, Elisa Adinda Rahayu Tia Khairani Rahayu, Youngky Gerre Rahman Arif Rahmi Putri Wirman Rama Nanda Ramadhani, Yanni Ramadhanis, Ramadhanis Randa Martha Zona Rapitos Sidiq Rembrandt Rembrandt Rembrandt Rembrandt, R Rembrandt, Rembrandt Rembrant, Rembrant Ridho Syofianto Rina Nurlaeli Rindi Genesa Hatika Riri Rahmahwati Joni Riswanto Riswanto Riswanto Riswanto Rizki Amelia Sasqia Putri Romiyadi Sandro Datamora Santika, Nola Sari, Elvia Siskha Sati’at, Nur Anisa Siregar, Dewi Rahmadani Siti Aisyah Siti Aisyah Sri Okto Berta Sri Wahyuni Suci Mardiyah Susilastri Susilastri Syafri, Rifki Randa Syafrijon Syafrijon Syahfori Widiyani Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Trismadi Pranata Tris Umar, Genius Umar, Iswandi Utami, Annisa Wahyu Vandri Ahmad Isnaini Washilla Audia Wijaya, Agus Chandra Yanni Ramadhani Yaumal Arbi Yefnika Fazira Yersa Novellina Putri Yoanda, Egi Yoszi Mingsi Anaperta Yuli Susant Yulkifli Yulkifli Yunesa Rahma Yusra Yazit Zeus Marullah Aswin Zona, Randa Martha Zuldani, Irwan Zulkarnain Agus