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PENGARUH KUALITAS PELAYANAN DAN PROFESIONALISME KERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PENERIMA BANTUAN PANGAN BERAS DI KELURAHAN BUKIT SURUNGAN Putri, Elisa Adinda; Lanin, Dasman
Dinamika Governance : Jurnal Ilmu Administrasi Negara Vol 15, No 2 (2025): Dinamika Governance - JULI
Publisher : Universitas of Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v15i2.5191

Abstract

Program Bantuan Pangan Beras Berupa program (CBP) diluncurkan untuk membantu keluarga miskin. Namun, dalam pelaksanaannya program ini menghadapi sejumlah tantangan, seperti berkurangnya jumlah penerima manfaat, kurangnya penyampaian informasi, kualitas beras yang tidak merata, serta pelayanan dan proses pendataan yang masih belum maksimal pada penelitian yang dilakukan saat ini dimaksudkan untuk mengukur seberapa pengaruh kualitas pelayanan dan profesionalisme kerja pegawai terhadap kepuasan masyarakat penerima bantuan pangan beras di Kelurahan Bukit Surungan. Penelitian ini menggunakan data primer yaitu dengan membagikan kuisioner kepada masyarakat penerima bantuan beras yang tersebar di kelurahan bukit surungan yang berjumlah 86 responden. Teknik analisis pada penelitian ini menggunakan teknik analisis regresi linear berganda.Studi ini dilaksanakan dengan menggunakan pendekatan kuantitatif, dengan teknik pemilihan sampel secara purposive sampling. Penelitian ini menggunakan data primer yaitu dengan membagikan kuisioner kepada masyarakat penerima bantuan beras yang tersebar di Kelurahan Bukit Surungan yang berjumlah 86 responden. Teknik analisis pada penelitian ini menggunakan teknik analisis regresi linear berganda.Variabel yang dianalisis dalam studi ini mencakup kualitas layanan (X1) profesionalisme kerja pegawai (X2), dan kepuasan masyarakat (Y). Hasil penelitian menunjukkan bahwa kualitas pelayanan dan profesionalisme kerja pegawai berpengaruh signifikan terhadap kepuasan masyarakat penerima bantuan pangan beras di Kelurahan Bukit Surungan.
Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls M. Hidayat Panuntun Muslim; Lanin, Dasman; Frinaldi, Aldri; Embi, Muhamad Ali; Saputra, Boni
Jurnal Studi Pemerintahan Vol 15, No 2 (2024): July 2024
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v15i2.361

Abstract

Every government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager's function influences people's happiness in public service malls in Payakumbuh City, with special emphasis on the manager's internal and external responsibilities. This research uses an associative quantitative approach, supported by primary and secondary data, as well as validated and reliable field data collection questionnaires. Using the Slovin formula to calculate the sample size, 209 respondents were used in the proportional stratified random sampling procedure to obtain the sample size. Next, multiple regression analysis was used to evaluate the data, after previously passing a preparatory test called the classical assumption test. The findings of the analysis show that the role of managers, both internal and external, has been shown to have a major impact on people's satisfaction, sometimes simultaneously. Therefore, public service malls need to consider the various contributions made by managers to increase customer satisfaction.
Penegakan Hukum Lingkungan Terhadap Tambang Ilegal di Kabupaten Pasaman Barat: Tantangan dan Implikasi Rizki Amelia Sasqia Putri; Aldri Frinaldi; Dasman Lanin; Rembrandt; Mhd. Ridha
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.12194

Abstract

Pertambangan emas ilegal (Pertambangan Tanpa Izin atau PETI) tetap menjadi masalah lingkungan dan hukum yang kompleks di Indonesia, termasuk di Kabupaten Pasaman Barat. Kegiatan ini menimbulkan dampak yang parah, seperti degradasi ekosistem, penurunan kualitas air, sedimentasi sungai, serta risiko sosial-ekonomi yang signifikan bagi masyarakat setempat. Artikel ini menggunakan metode tinjauan pustaka dengan merujuk pada peraturan perundang-undangan nasional seperti UU No. 32 Tahun 2009 tentang Perlindungan dan Pengelolaan Lingkungan Hidup (UUPPLH), UU No. 3 Tahun 2020 tentang Pertambangan Mineral dan Batubara (UU Minerba), serta PP No. 28 Tahun 2025 tentang Penyelenggaraan Perizinan Berusaha Berbasis Risiko, disertai temuan dari berbagai studi akademik terbaru. Hasil penelitian menunjukkan bahwa meskipun instrumen hukum tersebut telah tersedia, implementasinya di lapangan masih menghadapi berbagai tantangan, antara lain keterbatasan kapasitas penegakan hukum, kesulitan dalam pengumpulan bukti, dinamika politik–ekonomi lokal, serta ketergantungan masyarakat terhadap PETI sebagai mata pencaharian. Pembahasan dalam artikel ini mengintegrasikan temuan akademik dengan kondisi empiris di Pasaman Barat untuk menyoroti kesenjangan antara regulasi dan praktik. Penelitian ini menyimpulkan bahwa penanganan PETI memerlukan pendekatan yang terintegrasi, mencakup penegakan hukum secara multi-pintu, partisipasi masyarakat yang lebih kuat, formalisasi pertambangan rakyat melalui WPR (Wilayah Pertambangan Rakyat) dan IPR (Izin Pertambangan Rakyat), serta restorasi ekologis daerah aliran sungai sebagai bagian dari solusi yang berkelanjutan.
Implementasi Prinsip-Prinsip Good Governance Dalam Pelayanan Pembuatan E-KTP Pada Dinas Kependudukan dan Pencatatan Sipil (DUKCAPIL) Kabupaten Kerinci Andayani, Meri; Lanin, Dasman
Jurnal Ilmiah Ekotrans & Erudisi Vol. 2 No. 1 (2022): JIEE Juni 2022
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/dc4y9f33

Abstract

Implementasi Prinsip-Prinsip Good Governance Dalam Pelayanan Pembuatan e-KTP Pada Dinas Kependudukan Dan Pencatatan Sipil  (DUKCAPIL) Kabupaten Kerinci. Adapun tujuan dari penelitian ini adalah untuk mengetahui implementasi prinsip-prinsip good governance dalam pelayanan Pembuatan e-KTP  Pada Dinas Kependudukan Dan Pencatatan Sipil  (DUKCAPIL) Kabupaten Kerinci. Metode penelitian yang dipakai adalah metode pendekatan kualitatif. Informan dalam penelitian ini berasal dari Kepala Dinas, Sekretaris  dan Pegawai pada Pada Dinas Kependudukan Dan Pencatatan Sipil  (DUKCAPIL) Kabupaten Kerinci. Instrumen penelitian adalah peneliti sendiri dan pengumpulan data melalui wawancara dan observasi lapangan. Implementasi Prinsip-Prinsip Good Governance Dalam Pelayanan Pembuatan e-KTP Pada Dinas Kependudukan Dan Pencatatan Sipil (DUKCAPIL) Kabupaten Kerinci  ini mencakup prinsip-prinsip good governance dalam pelayanan e-KTP. Berdasarkan hasil wawancara dan observasi langsung ke Kantor (DUKCAPIL) Kabupaten Kerinci tentang pelayanan pembuatan e-KTP pada (DUKCAPIL) Kabupaten  Kerinci dari semua indikator sudah hampir mendekati baik. namun masih ada juga ditemukan berbagai kekurangan dan kelemahan dalam pelaksanaannya.
THE INFLUENCE OF ORGANIZATIONAL CLIMATE, WORK COMMITMENT, JOB SATISFACTION ON EMPLOYEE ACHIEVEMENT IN REGIONAL SECRETARIAT OFFICE BENGKULU PROVINCE M Rafi Ariansyah; Dasman Lanin; Erianjoni
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 2 (2023): March
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i2.1106

Abstract

This research departs from the problememployee performance is still low because it is not supported by adequate work facilities and infrastructure so that employees are unable to channel their abilities. The role of superiors in influencing employees in order to achieve organizational goals has not been fulfilled, due to a lack of communication between superiors and their subordinates. The average number of employees at the Regional Secretariat of Bengkulu Province is only 14.7% of employees who are committed to work and 85.3% of employees are not committed to work, andthe low level of employee job satisfaction is due to the lack of awards and rewards given by the organization. This study aims to determine the effect of organizational climate, work commitment, job satisfaction and work performance by the Bengkulu Provincial Secretariat. This type of research is associative quantitative research. The sampling technique used in this research is census or total sampling. The population in this study were all employees at the Bengkulu Provincial Secretariat, totaling 48 employees. The sample technique used is the slovin formula with a sample of 48 employees. The results showed that (1) organizational climate had a positive or significant effect on work performance variables with an Adjusted R Square table value of 0.397, which was 39.7 and a significance value of 0.000. (2) Work commitment has a positive or significant effect on work performance variables with an Adjusted R Square value of work commitment variable of 0.724 and a significance of 0.000. (3) Job satisfaction has a positive or significant effect on work performance variables with an Adjusted R Square value for job satisfaction variables of 0.500 and a significance of 0.000. (4) Organizational climate, work commitment and job satisfaction have a positive or significant effect on work performance variables with an Adjusted R Square value of 0.727 and a significance value of 0.000. 500 as well as for a significance of 0.000. (4) Organizational climate, work commitment and job satisfaction have a positive or significant effect on work performance variables with an Adjusted R Square value of 0.727 and a significance value of 0.000. 500 as well as for a significance of 0.000. (4) Organizational climate, work commitment and job satisfaction have a positive or significant effect on work performance variables with an Adjusted R Square value of 0.727 and a significance value of 0.000.
Pengaruh Pendidikan dan Latihan Promosi serta Pemindahan Pegawai terhadap Prestasi Kerja pada Kantor Bapedda Litbang Kabupaten Kerinci Alfero, M Rexsi; Lanin, Dasman
PUBLICNESS: Journal of Public Administration Studies Vol. 2 No. 1 (2023): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v2i1.50

Abstract

This have a purpose to see the influence of education and training, promotion and transfer of staff By Bapedda R&D Kerinci Regency. For this type of research, namely Kuantitative. While The sampling technique used is total sampling. As for to population numbers employees who are in Bapedda R&D Kerinci Regency which amounts to 37 people. The results showed that (1) There is pengaruh education and practice towards work performance on Bapedda R&D of Kerinci Regency, bahwa found significance value that is 0,000 < 0.05. (2) There is pengaruh promotion towards work performance on Bapedda R&D of Kerinci Regency, that found significance value that is 0,000 < 0.05. (3) There is pengaruh employee transfers towards work performance on Bapedda R&D of Kerinci Regency that found significance value that is 0,000 < 0.05. (4) There is an influence education and practice, promotion and employee transfers towards work achievements in Bapedda R&D, Kerinci Regency found significance value that is 0.000 < 0.05.
Peran Pemerintah Nagari dalam Pemberdayaan Masyarakat Melalui Kegiatan Ekonomi Produktif di Nagari Sungai Buluah Kecamatan Batang Anai Kabupaten Padang Pariaman Nanda Rasifa, Julia; Lanin, Dasman
PUBLICNESS: Journal of Public Administration Studies Vol. 2 No. 2 (2023): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v2i2.88

Abstract

This research was conducted in Nagari Sungai Buluah, Batang Anai District, Padang Pariaman Regency. The aim was to describe the role of the nagari government in empowering the productive economy in Nagari Sungai Buluah and to find out what the supporting and inhibiting factors were in carrying out this empowerment. This research is a qualitative research with descriptive method. Techniques and data collection through observation, interviews, and documentation. Test the validity of the data using triangulation techniques. The data analysis technique used in this study is data reduction, data presentation, and drawing conclusions. Based on the results of the research that has been done, it shows that the role of the nagari government in community empowerment through productive economic activities is not optimal. Viewed from the aspect of the government as a regulator, there is no specific regulation regarding productive economic empowerment in Nagari Sungai Buluah. As a dynamist, namely training and mentoring was only carried out once, namely for 20 days, but the time was not effective due to the discipline of the members. As a facilitator, inadequate facilities and infrastructure to realize productive economic empowerment.
Bridging the gap: mediating role of organizational citizenship behavior in the relationship between job satisfaction, compensation, and work loyalty Sari, Elvia Siskha; Lanin, Dasman; Frinaldi, Aldri
Otoritas : Jurnal Ilmu Pemerintahan Vol. 14 No. 1 (2024): (April 2024)
Publisher : Department of Government Studies, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v14i1.13758

Abstract

This research is motivated by the low level of employee work loyalty. This research aims to analyze the influence of job satisfaction and compensation on employee work loyalty with organizational citizenship behaviour as an intervening variable in the Padang City Government. The population in this study were all employees in the Regional Government of Padang City, totaling 8522 employees. The sampling technique used a purposive sampling technique with a sample size of 99 respondents.The sampling technique used in this research used the Probability Sampling method with the proportional stratified random sampling technique. The data analysis technique in this research uses path analysis techniques. Based on the research results, the conclusions of this research can be described as follows: 1) Job satisfaction has a positive and significant effect on employee work loyalty. 2) Compensation has a positive and significant effect on employee work loyalty. 3) Organizational Citizenship Behaviour has a positive and significant effect on employee work loyalty. 4) Job satisfaction has a positive and significant effect on employee organizational citizenship behaviour. 5) Compensation has a positive and significant effect on the organizational citizenship behaviour of employees in the Padang City Government.
Pengaruh Peran Keluarga Dan Tenaga Kesehatan Puskesmas Nanggalo Kota Padang Terhadap Kepatuhan Minum Obat Orang Dalam Gangguan Jiwa (ODGJ) Ramadhanis, Ramadhanis; Lanin, Dasman
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 6, No 3 (2022): JISIP (Jurnal Ilmu Sosial dan Pendidikan)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v6i3.3385

Abstract

The purpose of the study was to determine the effect of the role of the family and the role of health workers at the Nanggalo Padang Health Center partially or simultaneously on adherence to drinking ODGJ. This research is using quantitative methods. The population is families and health workers at the Nanggalo Health Center, Padang City. The sample used is 94. The sampling technique is purposive sampling incidental sampling. The research instrument is a questionnaire. Data were analyzed using linear regression and multiple regression. Based on the results of the study, it was found that 1) the family role variable had a positive and significant effect on medication adherence of ODGJ patients with a sig value of 0.000 <0.05. 2) The variable of the role of health workers at the Nanggalo Padang Health Center has a positive and significant influence on medication adherence of ODGJ patients. with a sig value of 0.000 < 0.05. 3) The variables of the family role and the role of health workers at the Nanggalo Padang Health Center simultaneously have a positive and significant effect on medication adherence of ODGJ patients with a sig value of 0.000 <0.05.
Public Policy in Managing Palm Oil Industry Environmental Waste: A Qualitative Study in Kampar Regency, Indonesia Veronika, Nina; Frinaldi, Aldri; Rembrandt, Rembrandt; Lanin, Dasman; Umar, Genius
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 7 No. 2 (2024): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v7i2.29872

Abstract

Kampar Regency currently has the largest number of palm oil mills in Riau Province, which has led to an increase in environmental pollution due to the by-products of these industrial activities. The objective of this research is to identify the issues associated with waste management in palm oil mills. The research employs a descriptive-qualitative method to systematically, factually, and accurately represent the data contained in the news text. The results indicated that rubber and oil palm plantations (1.8 and 1.5 hectares) were inundated with waste. It is recommended that palm oil mills implement waste treatment in accordance with quality standards before disposal. Furthermore, the application of the law as the basis for sanctions from this waste must be accompanied by an appeal to the public to monitor the level of environmental pollution. In addition, the role of public policy actors in monitoring and determining legal sanctions for environmental pollution is of great importance.
Co-Authors Abdi Iswahyudi Yasril Adil Mabarak Adil Mubarak Adree Octova Afifah Asriati Afriva Khaidir Ahmad Juanda Ahmad Julian, Yoga Aldri Frinaldi Alfero, M Rexsi Alhadi, Zikri Alwi Nofriandi Amini, Aisyah Ananda Rival Tama Andayani, Meri Angye Mareta Y Annisa Wahyu Utami Aprilliani, Cici Arif Rahman Hakim Arif, Rahman Arlius, Apriwandi Arraminta, Reyhan Asnil Asnil Audia, Washilla Aziza Bila Batubara, Fanny Yuliana Beta Santria Sholehah Bismihayati Bismihayati Boby Rahman Boni Saputra Cory Febrina Dede Tri Wahyu Kotama Defriani Dwiyanti Desi Arisanti Digna Kasandra Dimas Andrianto Dona Monika Dona Restetya Donny Fernandez Dwi Finna Syolendra Edison Zelmi Egi Yoanda Endrawan, Gus Erianjoni Erianjoni Fadhilla Oktari Fadila Wahyuni Fajar Agung Mulia Fazira, Yefnika Febrina, Cory Febrina, Suci Fenty Kurnia Oktorina Firman Hidayat Fitri Fitri Fitri Hartati Fitri, Lira Zana Frinaldri, Aldri Frinsis Warmansyah Genesa Hatika, Rindi Genius Umar Genius Umar Gomes da cruz Fernandes, Benjamin Hafida Istigfarini Hafidh Arief Hasbullah Malau Hayatul Khairul Rahmat Hendrio Fadly hendrita, juli HERMANTO, NAILUREDHA Hidayah, Syaiful Hilfa Relonius Ideal Putra Ilham Salsabila Indang Dewata Insani, Munadia Iqrima Basri Irman Islami, Syaifuddin Jelibseda, Jelibseda Jon Kenedi Jumiati Jumiati Kartika, Imelda Rahmayunia Kiki Amelia, Kiki LAILATUL SUBHA Lince Magriasti Lince Megriasti Lismomon Nata M Rafi Ariansyah M. Fachri Adnan M. Hidayat Panuntun Muslim M. Ridha Maria Montessori Masnaidi B Ma’ruf, Miradzi Meladina Meladina Meri Andayani Meri Andayani Meuraksa, Irawati Mhd. Ridha Mhd. Ridha Midratul Fardila Miftahul Khairat Mona Gusfira Mudjiran Muhamad Ali Embi Muhammad Farid Yuanda Muhammad Nasrullah Muhammad Naufal Rajif Muhammad Ridwan Muhayatul, Muhayatul Mulia, Fajar Agung NAILUREDHA HERMANTO Nailuredha Hermanto Nanda Rasifa, Julia Neliyarti Neliyarti Nora. AN, Desri Nurbit Nurbit Nurlaeli, Rina Ori Endrian Perdani, Agung Sandi Permata Sari, Indah Putra, Kyrie Eleison Putra, Yozarwardi Usama Putri Maharani, Friska Putri Pesi Putri, Adellia Putri, Adinda Mutiara Putri, Elisa Adinda R Rembrandt Rahayu Tia Khairani Rahayu, Youngky Gerre Rahmi Putri Wirman Rama Nanda Ramadhani, Yanni Ramadhanis, Ramadhanis Randa Martha Zona Rapitos Sidiq Rembrandt Rembrandt Rembrandt Rembrandt Rembrandt, R Rembrandt, Rembrandt Rembrant, Rembrant Rezkik, Fitrianola Ridho Syofianto Rina Mariyana Rindi Genesa Hatika Riri Rahmahwati Joni Riswanto Riswanto Riswanto Riswanto Rizki Amelia Sasqia Putri Romiyadi Sandro Datamora Santika, Nola Sari, Elvia Siskha Sati’at, Nur Anisa Siregar, Dewi Rahmadani Siti Aisyah Siti Aisyah Sri Okto Berta Sri Wahyuni Suci Mardiyah Susilastri, Susilastri Syafri, Rifki Randa Syafrijon Syafrijon Syahfori Widiyani Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Trismadi Pranata Tris Umar, Genius Umar, Iswandi Utami, Annisa Wahyu Vandri Ahmad Isnaini Wahyunus, Martin Washilla Audia Wijaya, Agus Chandra Yanni Ramadhani Yaumal Arbi Yersa Novellina Putri Yoanda, Egi Yoszi Mingsi Anaperta Yuli Susant Yulkifli Yulkifli Yunesa Rahma Yunia Sari, Mesi Yusra Yazit Zeus Marullah Aswin Zona, Randa Martha Zuldani, Irwan Zulkarnain Agus