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All Journal International Journal of Public Health Science (IJPHS) PROSIDING SEMINAR NASIONAL FIKkeS Jurnal Keperawatan Indonesia Media Kesehatan Masyarakat Indonesia VISIKES Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Jurnal Kesehatan Masyarakat JURNAL KESEHATAN LINGKUNGAN (Journal of Environmental Health) Health Notions Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Kedokteran dan Kesehatan Jurnal Mitra Manajemen Jurnal Kesehatan Manarang Nursing Current : Jurnal Keperawatan Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan Journal of Health Promotion and Behavior Journal of Maternal and Child Health Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Citra Delima Scientific journal of Citra Internasional Institute Manuju : Malahayati Nursing Journal Journals of Ners Community Faletehan Health Journal JURNAL MUTIARA KESEHATAN MASYARAKAT SANITAS: Jurnal Teknologi dan Seni Kesehatan Jurnal Keperawatan Widya Gantari Indonesia Jurnal Ilmiah Kesehatan Pediomaternal Nursing Journal Community Development Journal: Jurnal Pengabdian Masyarakat Babali Nursing Research Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Berita Kedokteran Masyarakat Jurnal Sehat Indonesia (JUSINDO) Indonesian Journal of Islam and Public Health Citra Delima Scientific journal of Citra Internasional Institute Al Makki Health Informatics Journal Jurnal manajemen informasi kesehatan Jurnal Kesehatan Kartika Jurnal Kesehatan Masyarakat Perkotaan Jurnal Biostatistik, Kependudukan, dan Informatika Kesehatan Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Jurnal Ilmu Kesehatan Masyarakat
Sutanto Priyo Hastono
Departemen Biostatistik Dan Ilmu Kependudukan, Fakultas Kesehatan Masyarakat, Universitas Indonesia
Religion Humanities Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Journal : visikes

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The Relationship Between Patient Satisfaction in Independent Dental Practices and the Rate of Repeat Visits in Cikoko Pancoran: Indonesia Hayana, Nanda Bella; Hastono, Sutanto Priyo
VISIKES Vol. 24 No. 2 (2025): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60074/visikes.v24i2.14822

Abstract

The level of patient satisfaction can influence revisit behavior, which in turn is related to the sustainability of practice and the improvement of healthcare service quality. This study aims to determine the relationship between patient satisfaction and revisit rates in private dental practices and to analyze healthcare service quality based on the five dimensions of healthcare service quality in private dental practices. This research employs a cross-sectional design. The sample was selected using convenience sampling. The research method used is a mixed method with an explanatory sequential design. The quantitative approach was conducted first to measure the level of patient satisfaction and the number of patient visits, followed by a qualitative approach to explain the quantitative findings, particularly the factors influencing patient satisfaction. The analysis was performed using the chi-square test to examine the relationship between patient satisfaction and revisit rates. The study found a significant link between patient satisfaction and revisit rates ($p < 0.05$). Highly satisfied patients were more likely to return. Thus, patient satisfaction is key to increasing revisit rates and improving service quality and patient loyalty in private dental practices.
Co-Authors Abd Halim Achmad Syukkur Agung Pratama AGUS RIYANTO Ahmad Syafiq Ajeng Tias Endarti Allenidekania Allenidekania Amir, Heriyana Andriyani Andriyani Asnet Leo Bunga Besral Budi Anna Keliat Cahyani, Restu Adya Camalia S. Sahat Chanafie, Djuariah Dewi Irawaty Diana, Tyra Septi Dini Kurniawati Dixie Sebastian Djuariah Chanafie Dumilah Ayuningtyas Dyah Wahyuningsih Elly Nurachmah Elvira Elvira Emiliana Tarigan Erida Silalahi, Lenny Ernyasih, Ernyasih Examinar Fatimah Az Zahra Fitria Masulili Fitria Takahepis, Nelfa Gulo, Magdalena Hakiem Afrizal, Sandra Hanny Handiyani Hayana, Nanda Bella Heiwer Matongka, Yulian Heriyana Amir Hormat Janner Manurung Imelda Imelda Iskim Luthfa Iswan Iswan Itsna Widita Jilan Salshabilla Mutaqin Junaiti Sahar Kemal N. Siregar Kusharisupeni Kusharisupeni Kusharisupeni Kusharisupeni Lia Herliana Lilis Heri Mis Cicih Lilis Suryani Liza Meutia Lusida, Nurmalia Margono Margono Maria Astrid Maria Astrid Martina Puspa Wangi Martya Rahmaniati Mega Arista Sari Meutia, Liza Mona Megasari Muhammad Farid Hamzens Muhammad Sapoan Hadi Munaya Fauziah Mutaqin, Jilan Salshabilla Nabila Vebiana Soviadi Naomi Donna Shinta Ni Luh Widani ningsih, Sri Sunarti Nopi Nur Khasanah Nourmayansa Vidya Anggraini Novy Helena Chatarina Daulima Nur Annisa Nur Annisa Nurfika Asmaningrum Nurul Huriah Astuti Pasaribu, Jesika Prabawati, Dewi Prihatni, Rima Puput Leni Yuliani Suchery Putri, Nur A'isyah Amalia Ratna Sitorus Ratnawati, Diah Retno Ambarwati Rima Prihatni Rina Efiyanna Roni Trisnawan Roni Trisnawan Rora Asyulia Rora Asyulia Roselina Tambunan Rusmiati , Desi Safika, Iko Salsabila Naim Septiana, Valida Ulfa Sipahutar, Tiopan Siregar, Tatiana SITI AISAH Siti Misytah Sri Sunarti ningsih Suchery, Puput Leni Yuliani Sukma Rahayu Sulistiyawati Sulistiyawati Suprapti, Fitriana Sutejo Sutejo Syahputra, Yudha Joniyan Tiopan Sipahutar Triana Srisantyorini Tyra Septi Diana Uke Pemila Wahyuningsih, Wiji Wanda , Dessie Widyatuti Wijayanti, Catharina Dwiana Yafi Velyan Mahyudi Yanti Cahyati Yeni Rustina Yeni Rustina Yosi Duwita Arinda Zhafirah, Alya Zahrah