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All Journal Publikasi Pendidikan Jurnal Ekonomi Modernisasi Jurnal Prima Edukasia Auladuna AKSIOMA: Jurnal Program Studi Pendidikan Matematika JURNAL MITRA SWARA GANESHA Jurnal Varidika Jurnal Pendidikan Ilmu Sosial JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH Al Ishlah Jurnal Pendidikan International Journal of Artificial Intelligence Research Jurnal Ilmiah Didaktika : Media Ilmiah Pendidikan dan Pengajaran Aqlam: Journal of Islam and Plurality Muallimuna : Jurnal Madrasah Ibtidaiyah Jurnal Elementary : Kajian Teori dan Hasil Penelitian Pendidikan Sekolah Dasar Al-Madrasah: Jurnal Ilmiah Pendidikan Madrasah Ibtidaiyah Jurnal Basicedu Jurnal Ilmiah Sekolah Dasar Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal AIJER: Algazali International Journal Of Educational Research JURNAL INOVASI PENDIDIKAN DAN PEMBELAJARAN SEKOLAH DASAR Elementa: Jurnal Pendidikan Guru Sekolah Dasar Jurnal Ilmiah Edunomika (JIE) Jurnal Paedagogy Didaktik : Jurnal Ilmiah PGSD STKIP Subang Ideguru: Jurnal Karya Ilmiah Guru Didaktika: Jurnal Kependidikan Buletin Pengembangan Perangkat Pembelajaran Bioscientist : Jurnal Ilmiah Biologi Indonesian Collaboration Journal of Community Services (ICJCS) Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Cakrawala: Jurnal Pendidikan Jurnal Locus Penelitian dan Pengabdian Journal of Educational Sciences Jurnal Basicedu Prosiding University Research Colloquium Media Bina Ilmiah Journal of Artificial Intelligence and Digital Business Electronic Journal of Education, Social Economics and Technology Jurnal Elementaria Edukasia Indonesian Journal of Character Education Studies INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Achmad Fathoni
Universitas Muhammadiyah Surakarta
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Enhancing School Quality Assurance through Educational Service Quality Management Nur Laili; Sabar Narimo; Achmad Fathoni
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 10 No 4 (2026): Jurnal Relevansi: Ekonomi, Manajemen dan Bisnis
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v10i4.403

Abstract

School quality assurance is not determined solely by students’ academic achievement but also by the quality of educational services experienced by stakeholders, particularly parents. This study aims to analyze educational service quality through parental satisfaction surveys as a mechanism for school quality control. A quantitative approach with a cross-sectional survey design was employed. Data were collected through a structured questionnaire distributed to parents of students at SD Muhammadiyah Palur, Sukoharjo Regency, Indonesia. A total of 309 valid responses were analyzed using descriptive statistical techniques to identify satisfaction levels across various educational service indicators. The results indicate that overall parental satisfaction with educational services is relatively high. Core services, including classroom teaching and teacher–parent communication, received highly positive evaluations, while some supporting services showed more varied satisfaction levels. These findings suggest that educational service surveys can serve as effective data-driven instruments for monitoring school service performance and supporting decision-making within internal quality assurance systems. The study highlights the importance of stakeholder-oriented educational service management in promoting sustainable school quality improvement.
Co-Authors Aan Yunianto Aditya Dwi Nugroho Afrin Puspasari Ahmad Muhibbin Ajib Rosyadi Akhmad Azlan Khoirurrozikin Al-Amin Alfauziah Rahmadani Alfiana Alfiana Ali Muckromin Alif Lutfi Ghozali Alifia Rosyida Anam Sutopo Anang Ma'ruf Anang Andi Arfianto Andri Wicaksono Andy Ariyanto Anggit Fadilah Putra Ani Budiarti Anik Ghufron Anisa Nurul Firdaus Anton Adi Suryo Kusuma Aricha Sharaswati Arif Rumiyadi Arsyafa Arienda Zahra Atika Mayang Sari Ayu Novitasari Azminudin Latief Bambang Sumardjoko Bima Febriyanto Buana Tirta Yozaga Cettra Shandilia Latunusa Ambawani Damai Ari Kontesa Denaya Mehra Syaharani Desti Rahayu Desti Rahayu Dian Permata Mayasari Djalal Fuadi Dyah Arti Mumpuni Eki Fajarwati Eko Sudarmanto Endang Fauziati Erika Susilo Yuniati Erna Widyasari Evylia Ratna Arjanti Fadlilah Salsabila Riyadi Fajar Octavia Widiasari Farid Cahyo Wibowo Febriana Murtianingsih Fika Dwi Frida Lusiana Yulianti Ghufron Ahmad Al Muzakki Hanif Ar-Rif'an Hanif Ar-Rifa’i Haris Nugroho Harsono Harsono Heni Marlinawati Heni Ramhawati Hesti Risqiyanti Hindarto Hindarto Ikhsan Maulana Indra Gunawan Kadita Fasih Daswananda Kaila Sifana Kurniawati Laili Etika Rahmawati Laily Rohmahwati Suprapto Lukit Adi Syam Ari Luqmanul Hakim Markhamah Maryadi Masduki Masithoh Afifah Nuraini As Zahro Melania Farikha Karim Minsih Mohammad Ahmad Bani Amer Muh Jauhar Nafis Muh Nur Azis Yusuf Muhamad Taufik Hidayat Muhammad Adam Ilham Mizani Muhammad Ezar Zachary Muhammad Rifqi Nugroho Muhammad Wahyu Saputra Mukhammad Sobirin Murfiah Dewi Wulandari Nani Anggorowati Nia Oktafia Ningsih Nofi Animah Kusumastuti Nur Laili Nurul Widhiarto Okhtafiana Nor Hidayah Oppy Eria Trisnawati Pipit Saraswati Indriasari Pramono Pramono Purwanti Purwanti Putri Adianingsih Regina Ridzky Iklasul Fariasih Rini Budiwati Rita Dwi Nawanti Rubiyanto, Eko Sabar Narimo Sagita Avinia Kusuma Dewi Salsabila Anindya Putri Shodiq Purnomo Sigit Haryanto Siti Aminuriyah Siti Fatimah Siti Malikah Siti Nurjanah Sofia Inov Putri Arsita Sofyan Anif Sri Wahyuni Sugiyono Sugiyono Sulistyawan Sumardi Sutama Thitha Meista Mulya Kusuma Tjipto Subadi Umi Maghdhuroh Ummisyia Shabira Untoro Adi Aristina Vinandita Putri Utami Vitri Astuti Wafrotur Rohmah Wahyudi Taufan Santoso Wahyuni Baturetno Wariso Wariso Wegang Sri Sulanjari Yeny Prastiwi Yulia Maftuhah Hidayati Yuni Yati Yuslia Vera Handayani Zainab Alqudsi