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All Journal Jurnal Manajemen dan Agribisnis Jurnal Ilmu Sosial dan Humaniora Jurnal Pariwisata Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Jurnal Ilmiah Pariwisata SEEIJ (Social Economics and Ecology International Journal) YUME : Journal of Management Jurnal Mantik JURNAL MANAJEMEN Tourism Scientific Journal Business Journal : Jurnal Bisnis Dan Sosial Jurnal MEBIS (Manajemen dan Bisnis) Jurnal Ilmiah Manajemen Kesatuan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Economy, Education and Entrepreneurship (IJE3) TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat eScience Humanity Journal Jurnal Pemberdayaan Pariwisata Cultoure: Jurnal Ilmiah Pariwisata Budaya Hindu International Journal of Applied Sciences in Tourism and Events SENTRI: Jurnal Riset Ilmiah Media Bina Ilmiah Journal of Management and Administration Provision Jurnal Indonesia Sosial Teknologi Journal of Business on Hospitality and Tourism Ranah Research : Journal of Multidisciplinary Research and Development NHI Hospitality International Journal Barista : Jurnal Kajian Bahasa dan Pariwisata Masyarakat Pariwisata: Journal of Community Services in Tourism Jornal Of Tourism Sciences (Toursci) Dharma: Jurnal Pengabdian Masyarakat IPSSJ TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Rahmat Ingkadijaya
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : YUME : Journal of Management

 1 
Kualitas Pelayanan Room Boy Terhadap Kepuasan Pelanggan di Hotel Six Senses Uluwatu Bali Anis Darsiah; Rahmat Ingkadijaya; Ismeth Emier Osman
YUME : Journal of Management Vol 6, No 1 (2023)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v6i1.3499

Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan room boy terhadap kepuasan pelanggan di Hotel Six Senses Uluwatu Bali. Jenis penelitian ini menggunakan deskriptif kuantitatif dengan metode analisis regresi berganda. Teknik pengumpulan data dengan menyebarkan kuisioner dengan google form. Teknik pengambilan sampel dengan menggunakan accidental sampling yaitu responden didapatkan dari kebetulan bertemu dengan peneliti di Hotel Six Senses.  Populasi dalam penelitian ini adalah seluruh pengunjung yang datang ke Hotel Six Senses. Sedangkan populasi dalam penelitian ini berjumlah 100 responden. Hasil penelitian menunjukkan bahwa tangible, reliability, responsiveness, assurance, dan empathy. pihak hotel lebih meningkatkan kualitas pada aspek-aspek responsiveness (daya tanggap) kepada konsumen yaitu karyawan hotel hendaknya meningkatkan inisiatif dalam membantu konsumen, profesional dalam menjalankan tugasnya serta menciptakan suasana yang damai dan tentram agar tamu merasa nyaman. Keywords : Tangible, Reliability, Responsiveness, Assurance, Empathy, Kepuasan PelangganAbstractThis study aims to determine the quality of room boy service on customer satisfaction at the Six Senses Hotel Uluwatu Bali. This type of research uses descriptive quantitative with multiple regression analysis method. Data collection techniques by distributing questionnaires with google form. The sampling technique used was accidental sampling, where respondents were obtained by chance meeting with researchers at the Six Senses Hotel. The population in this study were all visitors who came to the Six Senses Hotel. While the population in this study amounted to 100 respondents. The results showed that tangible, reliability, responsiveness, assurance, and empathy. this hotel further improves the quality in terms of responsiveness to consumers, namely hotel employees must increase the initiative in helping consumers, professionals in running their duties and create a peaceful and serene atmosphere so that guests feel comfortable. Keywords : Tangible, Reliability, Responsiveness, Assurance, Empathy, Customer Satisfaction
Co-Authors Adhi Trirachmadi Mumin Agus Maulana Aldora, Mega Amrullah Amrullah Angela, Patricia Naomi Anggara, Ary Anis Darsiah Anjarani, Puti Minang Arafaf , Willy Ardiansyah, Syauqi Boediman, Surya Fadjar Bunasor Sanim Chotibul Umam Chotibul Umam Dewantara, Yudhiet Fajar Dewi, Triana Rosalina Doni Muhardiansyah Elissa Letsoin Emenina Tarigan, Emenina Emier Osman, Ismeth Ervina Taviprawati Fachrul Husain Habibie, Fachrul Husain Ferdi Emansyah Fetty Asmaniati Fetty Asmaniaty Grace Mailo Gratia Wirata Laksmi Gratia Wirata Laksmi Haryono, Joko Heddy Shri Ahimsa Putra FIB UGM Heddy Shri Ahimsa Putra FIB UGM Heny Ratnaningtyas Heny, henyratnaningtyas Hera Oktadiana Hera Oktadiana, Hera Husain Habibie, Fachrul Irfal Janianton Damanik - FISIP UGM Janianton Damanik - FISIP UGM Janu Dimas Permadi Jason, Jason Kusnedi, Rahmat Lasut, Flavina M.O Linda Desafitri RB Luh Putu Ratna Sundari M. Rahmad M. Rahmad, M. Rahmad Marintan br Gurning, Linda Rotua Mulyani, Irma Myrza Rahmanita Nopirin - FEB UGM Nopirin - FEB UGM Novita Widyastuti, Novita Nurbaeti Nurbaeti Nurbaeti Nurlaila, R. Nirmalasari Nurlatifah Ismail Nurmalinda, Elda Osman, Ismeth Emier Pambudi, Bondan Pelliyezer Karo Karo Permatasari, Mustika Pinontoan, Nexen Alexandre Purwanti Dyah Pramanik Qur'ani, Jasmine Rachman, Arief Faizal Rahayu, Nurti Rahmat Indra Pratama Anom Ratu Balqis, Linda Desafitri Reinaldilas, Reinaldilas Riky Ramadani Prabowo Rosadi, Hadori RR. Ella Evrita Hestiandari Salwa Octaviani Mardi Saptarining Wulan, Saptarining Sari Suryanti Sheila Canistha Angelina Sri Mariati Sudjana, I Made Tania, Luthfia Renalda Tofiani, Sandra Vienna Artina Sembiring, Vienna Artina Willy Arafah Willy Arafah, Willy Yudian, Rais A Yulius, Kevin G Zitao, Liu