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The impact of implementing electronically integrated risk-based business licensing services on service quality Hapsari, Fitri Yunianto; Riau, Dwi Putranto; Aripin, Sofjan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020245016

Abstract

The provisions of Law No.11 of 2020 concerning Job Creation stipulate the use of the Risk-Based Business Licensing Service System (OSS RBA), which regulates licensing based on the level of business risk. However, its implementation in the Investment Management Unit and One-Stop Integrated Services of the South Jakarta Administrative City is still experiencing obstacles so that the goal of improving service quality has not been achieved. The purpose of this study was to analyze the influence of electronic-based licensing service implementation factors on the quality of public services at UP PMPTSP South Jakarta Administrative City. This study uses an explanatory method with a quantitative approach to analyze the relationship between the implementation of risk-based electronic licensing services (RBA OSS) and public service quality at UP PMPTSP South Jakarta Administrative City. Using purposive sampling, 100 respondents who utilized the RBA OSS system in 2023 were selected. Data collection involved a 5-point Likert scale-based questionnaire, observations, and interviews, with validity and reliability confirmed through factor loading, AVE, Cronbach's Alpha, and Composite Reliability. SEM-PLS analysis revealed that communication, resources, disposition, and bureaucratic structure significantly enhance service quality, while the community role, though positive, was not significant. The study concludes that communication, resources, disposition, and bureaucratic structure significantly improve the quality of licensing services at UP PMPTSP South Jakarta Administrative City, with a collective influence of 91.3%. However, the public's role, while positive, does not significantly affect service quality. Future research should explore ways to increase community engagement and examine the long-term effects of these reforms on public satisfaction and business growth.
The Influence of Workload, Organizational Changes and Work Environment on Employee Performance at Agency of Planning and Development Area of Research And Development Adris, Mohammad; Darmanto, Darmanto; Aripin, Sofjan
PINISI Discretion Review Volume 7, Issue 1, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i1.51353

Abstract

This study aims to determine the effect of workload, organizational change and work environment on the performance of employees of the Regional Planning and Development Agency for Research and Development in Paser Regency. The type of research used in this research is quantitative research with an associative approach. The population in this study were all employees of the Paser District Research and Development Agency, consisting of 81 employees. The samples taken in this study were all civil servants who worked in the office of all Bappedalitbang Paser Regency employees as many as 51 people. Data analysis in this study used multiple linear regression analysis with the SPSS 21 calculator. The results of the data analysis showed that there was an effect of workload on employee performance by looking at a significance value of 0.036 meaning < than 0.05, there was an influence of organizational change on employee performance by looking at a significance value of 0.014 meaning < than 0.05, there is no influence of the work environment on employee performance seeing a significance value of 0.097 meaning > than 0.05. Furthermore, the simultaneous test results show that there is a significant value of the simultaneous regression model of 0.000, this value is smaller than the significance level of 0.05 (5%), which is 0.000, which means workload, organizational change and work environment jointly affect performance.
Implementasi Kebijakan Pencegahan Perkawinan pada Usia Anak oleh Dinas Pengendalian Penduduk, Keluarga Berencana, Pemberdayaan Perempuan dan Perlindungan Anak Kabupaten Buleleng Madyni, Manik; Aripin, Sofjan; Widnyani, Ida Ayu Putu Sri
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i2.57672

Abstract

child marriage is one of the social problems in Buleleng Regency. The results showed that programs and activities in policy implementation have been pursued since the policy was issued in 2015, but policy implementation has not been optimal. Each implementing agent in policy implementation understands the idea of preventing child marriage and is committed to contributing to policy implementation. However, suboptimal communication and coordination hinder the optimal implementation of activities. A unique finding in this study is the existence of awig-awig or traditional village regulations that contain prohibitions on early marriage, so there are additional rules besides formal regulations. The lack of involvement of actors outside the government, especially traditional leaders and NGOs, is one of the main obstacles to policy effectiveness. In addition, budget limitations lead to a lack of sustainable activities, especially in remote areas. Therefore, a better collaborative strategy is needed as well as an increase in the role of the community to support child marriage prevention policies.
Digital Transformation in Public Services: Effect of RBA OSS Implementation in South Jakarta Hapsari, Fitri Yunianto; Riau, Dwi Putranto; Aripin, Sofjan
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 6 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i6.1141

Abstract

This research investigates the effect of implementing the Risk-based Online Single Submission System (OSS RBA) on the quality of licensing services in South Jakarta. This research aims to evaluate policy implementation factors that influence the quality of licensing services and identify the implications of these findings. The research method used is Structural Equation Modeling (SEM) Partial Least Squares (PLS), with a population of business actors in South Jakarta and a sample of 100 respondents using the OSS RBA System. The results of the analysis show that the factors of Communication, Resources, Disposition, and Bureaucratic Structure positively and significantly influence the quality of licensing services. Even though the Public Factor does not show a statistically significant influence, its contribution still has an overall effect on service quality. These findings imply that greater attention should be paid to these aspects in designing policies and strategies to improve the effectiveness of public services. Thus, this research provides valuable insights for the development of practices and policies in digital technology-based public services.
Pengawasan Satpol Pamong Praja dan Pemadam Kebakaran dalam Menegakkan Peraturan Daerah Kabupaten Malinau Nomor 13 Tahun 2002 Tentang Larangan Minuman Beralkohol A. Rahmatdin Rahmatdin; Entang Adhy Muhtar; Sofjan Aripin
Jurnal Ilmu Hukum, Humaniora dan Politik Vol. 5 No. 3 (2025): (JIHHP) Jurnal Ilmu Hukum, Humaniora dan Politik
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jihhp.v5i3.3949

Abstract

Data pelanggaran Peraturan Daerah Nomor 13 tahun 2002 menunjukkan selama periode tahun 2020 sampai 2022 penyalahgunaan terhadap minuman beralkohol masih cukup marak terjadi di Malinau, bahkan cenderung mengalami peningkatan mulai dari pelanggaran mengkonsumsi sampai dengan pelanggaran memasukkan, mengedarkan dan menjual minuman beralkohol. Tulisan ini ingin mengungkap Data pelanggaran Peraturan Daerah Nomor 13 tahun 2002 menunjukkan selama periode tahun 2020 sampai 2022 penyalahgunaan terhadap minuman beralkohol masih cukup marak terjadi di Malinau, bahkan cenderung mengalami peningkatan mulai dari pelanggaran mengkonsumsi sampai dengan pelanggaran memasukkan, mengedarkan dan menjual minuman beralkohol. Jenis penelitian ini kualitatif, dengan menggunakan dasar teori pengawasan yang terdiri dari lima dimensi. Hasil temuannya Faktor penyebab masyarakat sering mengkonsumsi miras antara lain, faktor keluarga, faktor lingkungan tempat tinggal, faktor pengaruh teman, faktor pengaruh globalisasi, sehingga pengawasan perda di Kabupaten Malinau berjalan kurang optimal. Oleh karena itu, pemerintah Kabuapten Malinau melalui penegak Perda yakni Satpol PP dan Damkar bekerjasama dengan pihak terkait lainnya seperti Polisi sebagai penegak hukum dan Disperindag sebagai pihak yang berwenang atas perizinan, pencabutan izin, dan sebagainya mengawasi dan mengurangi perizinan, penjualan, perdagangan minuman beralkohol.