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All Journal Jurnal Gamma PROSIDING SEMINAR NASIONAL Jurnal Forum Nuklir Jurnal Kedokteran Diponegoro Paradikma: Jurnal Pendidikan Matematika Jurnal Karya Pendidikan Matematika Benefit: Jurnal Manajemen dan Bisnis The Indonesian Journal of Occupational Safety and Health Inovasi Sekolah Dasar: Jurnal Kajian Pengembangan Pendidikan AKSIOMA Jurnal Pendidikan Agama Islam Al-Thariqah Journal of Applied Information, Communication and Technology (JAICT) Jurnal Pendidikan UNIGA Maqasid: Jurnal Studi Hukum Islam Seminar Nasional Teknologi Informasi Komunikasi dan Industri Jurnal Ilmiah Adiraga : Jurnal Penelitian Olahraga Jurnal Ecolab Conference on Innovation and Application of Science and Technology (CIASTECH) Jurnal Ilmiah Kesehatan Media Husada MEJ (Mathematics Education Journal) Medica Hospitalia Veritas: Jurnal Program Pascasarjana Ilmu Hukum Universitas Islam As-Syafiiyah Journal of Marine and Coastal Science Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Swara Patra : Majalah Ilmiah PPSDM Migas Jurnal Panjar: Pengabdian Bidang Pembelajaran Eksergi: Jurnal Teknik Energi JURNAL POLI-TEKNOLOGI Jurnal Riset Rumpun Matematika dan Ilmu Pengetahuan Alam (JURRIMIPA) Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Prosiding Seminar Nasional Pascasarjana Analit: Analytical and Environmental Chemistry Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Jurnal Perencanaan, Sains dan Teknologi (Jupersatek) Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Jurnal Bima: Pusat Publikasi Ilmu Pendidikan Bahasa dan Sastra Ebisnis Manajemen Jurnal Bisnis Kreatif dan Inovatif International Journal of Economics, Management and Accounting Jurnal Pemimpin Bisnis Inovatif Jurnal Manajemen Kewirausahaan dan Teknologi Seloka: Jurnal Pendidikan Bahasa dan Sastra Indonesia Reflection: Islamic Education Journal Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Mulyono Mulyono
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Efek Kepemimpinan Transformasional, Power Distance Dan Followership Terhadap Kemampuan Pengambilan Keputusan Karyawan Muchamad Lukman Fauzi; Survival Survival; Mulyono Mulyono
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 2 No. 4 (2023): Oktober: Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v2i4.1420

Abstract

The purpose of this study was to determine “the effect of transformasional leadership, power distance and followership on decision making abilities” (Study on employees of PT. Telkom Akses Malang). The population in this study were all employees of PT. Telkom Akses Malang, totaling 233 people. The sampling technique in this study used “Non Probability Sampling”, and the sampling method in this study was “Proportional Cluster Sampling”, with a total of 67 respondents. Data were analyzed by Multiple Linear Regression. Based on raw data or primary data collected from respondents, it is then processed through SPSS for windows statistical data processing.The results of the study prove that transformasional leadership, power distance and followership simultaneously and partially have a positif and significant effect on the decision making abilities of employees of PT. Telkom Akses Malang, where transformasional leadership has a dominant influence on the decision making ability of employees of PT. Telkom Akses Malang.
Pengaruh Kualitas Layanan dan CRM terhadap Loyalitas Pelanggan dengan Kepuasan sebagai Variabel Mediasi : Studi Wewe Travel Maria Magdalena; Wahju Wulandari; Mulyono Mulyono
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 3 No. 2 (2025): Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v3i2.1666

Abstract

In this area service is very important with many people who use it to travel far or near or just send package. Data analysis using path analysis with the help of SPSS 27 and SmartPLS 4.0 software. The results of the study indicate 1) there is no significant effect of service quality on customer satisfaction 2) there is a significant effect of customer relationship management on customer satisfaction 3) there is a significant effect of customer satisfaction on customer loyalty 4) there is an effect of service quality on customer loyalty 5) there is an insignificant effect of customer relationship management on customer loyalty 6) there is an insignificant effect of service quality on customer loyalty through customer satisfaction 7) there is a significant effect of customer relationship management on customer loyalty through customer loyalty.
Pengaruh Harga dan Atmosfer Toko terhadap Keputusan Pembelian Ulang yang Dimoderasi Kepuasan Pelanggan: (Studi pada Konsumen Beocca Coffee Kabupaten Malang) Akhmad Samsu Rijal; Survival Survival; Mulyono Mulyono
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 3 No. 4 (2025): July : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v3i4.1903

Abstract

This study aims to examine the influence of price and store atmosphere on repurchase decisions, with customer satisfaction as a moderating variable among Beocca Coffee consumers in Malang Regency. A quantitative explanatory approach was employed, involving 130 respondents selected through purposive sampling. Data were collected via an online questionnaire and analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM). The results show that price, store atmosphere, and customer satisfaction have a positive and significant effect on repurchase decisions. However, customer satisfaction was not proven to moderate the relationship between price and repurchase decisions, nor between store atmosphere and repurchase decisions. These findings indicate that price and store atmosphere influence repurchase decisions directly, regardless of customer satisfaction levels. The practical implication is that coffee shop managers should focus on offering competitive prices and creating a pleasant store atmosphere. Although customer satisfaction does not act as a moderator, it remains a crucial direct factor affecting loyalty. Future studies are encouraged to expand the research scope geographically and include additional variables such as customer loyalty, perceived quality, or digital marketing strategies to deepen the understanding of repurchase behavior in the local coffee shop industry.
Strategi Kepemimpinan Instruksional Dalam Meningkatkan Profesionalisme Guru: Tinjauan Sistematik Irvan Fauzi; Mu’alimin Mu’alimin; Mulyono Mulyono
Reflection : Islamic Education Journal Vol. 2 No. 3 (2025): Islamic Education Journal
Publisher : Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/reflection.v2i3.1102

Abstract

The instructional leadership of school principals is a strategic factor in improving the quality of education, particularly in shaping teacher performance and professionalism. In the context of modern educational challenges, school principals do not only act as administrative managers but also as educational leaders capable of guiding, mentoring, and developing teachers' capacities. This study aims to identify the influence of instructional leadership on teachers' performance and professionalism, as well as to uncover the dominant leadership strategies used in schools. The research questions addressed are: (1) How does instructional leadership influence teacher performance and professionalism? and (2) What are the dominant instructional leadership strategies in improving education quality? The study method uses a systematic literature review (SLR) approach by searching articles through Google Scholar and Publish or Perish (PoP) using the keyword ‘guided inquiry search.’ Out of a total of 50 articles, five main articles were analysed in depth. The findings indicate that instructional leadership significantly influences teachers' work motivation, self-efficacy, and professional development. The most dominant strategies include academic supervision, strengthening the school's vision, and fostering a collaborative work environment. This study underscores the urgency of strengthening the instructional role of school principals and recommends further studies based on meta-analysis and a cross-national contextual approach.
Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan Dengan Kepercayaan Sebagai Variabel Moderasi: Studi pada Peserta Magang Mandiri Digital Marketing PT Satukelas Adhyapana Nusantara di Jakarta Tri Puji Rahayuningsih; Mulyono Mulyono; Dian Candra Dewi
Jurnal Bisnis Kreatif dan Inovatif Vol. 2 No. 2 (2025): Juni: Jurnal Bisnis Kreatif dan Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jubikin.v2i2.711

Abstract

This study aims to comprehensively examine the effect of service quality and customer value on customer satisfaction, while also exploring the role of trust as a moderating variable. The focus of the research is on participants of the Digital Marketing Independent Internship at PT Satukelas Adhyapana Nusantara, Jakarta. An explanatory quantitative approach was employed, involving 87 respondents selected through purposive sampling. The collected data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS 4 software. The results indicate that both service quality and customer value have a significant positive effect on customer satisfaction. Trust was also found to have a direct effect on satisfaction. However, the moderating role of trust was significant only in the relationship between service quality and customer satisfaction. In contrast, its moderating effect on the relationship between customer value and satisfaction was found to be statistically insignificant. These findings provide empirical support for the SERVQUAL theory, the concept of customer value, and the performance-expectations model, while also reinforcing literature that highlights the importance of trust in sustaining customer relationships. From a practical standpoint, this research emphasizes the need for strategies that integrate service quality enhancement with the delivery of perceived value, accompanied by efforts to build and maintain trust as a reinforcing factor for satisfaction. This combination of strategies is expected to enhance positive customer experiences, foster loyalty, and sustain long-term relationships. Furthermore, this study offers valuable contributions for developing marketing strategies and managing customer relationships in the digital education sector, which faces increasingly intense competition and challenges in the era of technological transformation and globalization.
Pengaruh Word of Mouth, Harga dan Kualitas Produk terhadap Keputusan Pembelian Dinda Bintang Anjani; Wahju Wulandari; Mulyono Mulyono
Jurnal Pemimpin Bisnis Inovatif Vol. 2 No. 3 (2025): Juli : Jurnal Pemimpin Bisnis Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jpbi.v2i3.702

Abstract

This study aims to analyze the influence of Word of Mouth, price, and product quality on consumer purchasing decisions at Kopi Studio 24 in Malang City, both simultaneously and partially, and to identify the most dominant variables. The approach used in this study is quantitative with the explanatory research method. The population in this study were all customers of Kopi Studio 24, with the sampling technique using purposive sampling. The number of respondents in this study was 100 people. Data collection was carried out by distributing questionnaires to customers who had made purchases at Kopi Studio 24. The questionnaire instrument was compiled based on the indicators of each research variable and tested for validity and reliability. Data analysis was carried out using multiple linear regression with the help of SPSS software version 25. The results of the study showed that the variables Word of Mouth, price, and product quality simultaneously had a positive and significant effect on purchasing decisions. Partially, the three variables also had a positive and significant effect. Among the three, Word of Mouth was the variable that had the most dominant influence on consumer purchasing decisions. This shows that word of mouth, whether through personal experience, friend recommendations, or reviews on social media, plays an important role in encouraging consumers to purchase products at Kopi Studio 24. This finding implies that Kopi Studio 24 managers need to strengthen their Word of Mouth-based marketing strategy and maintain product quality and set competitive prices to increase consumer purchasing decisions.  
Pengaruh Citra Destinasi terhadap Minat Berkunjung Kembali dengan Pengalaman Pengunjung sebagai Variabel Mediasi : Studi pada Wisata Kebun Raya Purwodadi Kabupaten Pasuruan Ayu Siti Ni’mah Syuridiniah; Mulyono Mulyono; Wahju Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): September: Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i3.5072

Abstract

This study aims to explore the influence of destination image on visitors' intention to revisit Purwodadi Botanical Gardens in Pasuruan Regency, and examine the role of visitor experience as a mediating variable. This study uses a quantitative approach with an explanatory method. Data were collected through an online questionnaire distributed to 100 respondents who were visitors to Purwodadi Botanical Gardens. Data analysis was conducted using the Partial Least Square - Structural Equation Modeling (PLS-SEM) technique with the assistance of SmartPLS software. The results showed that destination image did not have a significant direct influence on the intention to revisit. However, destination image was proven to have a significant influence on visitor experience. Furthermore, visitor experience had a significant positive influence on the intention to revisit. These findings indicate that visitor experience significantly mediates the relationship between destination image and revisit intention. These findings strengthen the relevance of the Stimulus-Organism-Response (SOR) Model and the Theory of Planned Behavior, which states that initial perceptions of a destination (stimulus) do not automatically influence behavior (response), but need to be internalized through meaningful experiences (organism). Therefore, managing positive and memorable experiences is key to building visitor loyalty. The practical implication of this research is the importance for managers of Purwodadi Botanical Gardens and other educational tourism destinations to prioritize developing the visitor experience. Strategies such as improving services, providing interactive educational facilities, and creating a comfortable and enjoyable atmosphere can contribute to creating memorable experiences that encourage visitors to return in the future.
Cita Rasa, Harga, dan Tingkat Penghasilan Konsumen : Analisis Moderasi terhadap Keputusan Pembelian Rokok di Kota Malang Cornelia Angelina P.H; Mulyono Mulyono; Dharmayanti Pri Handini
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): September: Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i3.5084

Abstract

This study also provides insight into how external factors, such as price and taste, can be key determinants in consumer purchasing decisions, which are heavily influenced by personal preferences and individual economic conditions. Excessively high prices can reduce consumer purchasing power, especially in low-income market segments, potentially reducing sales volume. Conversely, flavors that suit consumer preferences will encourage repeat purchases. Therefore, companies must consider competitive pricing while maintaining distinctive flavors to attract consumer loyalty. Furthermore, income level, as a moderating variable, plays a crucial role in determining purchasing decisions. Consumers with higher incomes tend to have greater freedom in choosing products based on quality and taste without paying too much attention to price. Conversely, consumers with lower incomes prefer to consider price as the primary factor in purchasing decisions. This suggests that pricing strategies must be tailored to the target market segment, both in terms of purchasing power and sensory preferences. The findings of this study are highly relevant for marketers seeking to design effective marketing campaigns, particularly in consumer product industries such as cigarettes. By understanding the influence of taste, price, and income levels, companies can more carefully determine appropriate prices and offer products that meet consumer preferences. Therefore, this research can guide companies in developing marketing strategies based on a deeper understanding of consumer behavior. The findings also suggest the importance of deeper market segmentation to identify consumer preferences based on income levels and other economic factors.
Pengaruh Inovasi Kualitas Pelayanan terhadap Loyalitas Konsumen melalui Mediasi Kepuasan Konsumen pada Bisnis Ritel Achmad Satrio; Wahju Wulandari; Mulyono Mulyono
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 3 (2025): September: Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i3.5086

Abstract

This study examines the role of service innovation in fostering customer loyalty, with customer satisfaction acting as a mediating variable, in the context of PT Pos Indonesia (Persero) KCP Lawang. The research is driven by the growing competition in the courier service industry and the observed decline in the company’s customer satisfaction index. Employing a quantitative approach with an explanatory research design, data were collected from 100 respondents using an accidental sampling technique. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the SmartPLS 4 software. nThe results reveal that service innovation exerts a significant positive effect on customer satisfaction, indicating that innovative service features, improved processes, and responsiveness to customer needs can substantially enhance the overall customer experience. Furthermore, customer satisfaction was found to significantly and positively influence customer loyalty, demonstrating its importance in retaining customers in a competitive market. Interestingly, the direct effect of service innovation on customer loyalty was not statistically significant, suggesting that innovation alone is insufficient to guarantee customer loyalty without first addressing satisfaction. The mediation analysis confirms that customer satisfaction serves as a full mediator between service innovation and loyalty, meaning that the benefits of innovation in services are fully realized through their ability to meet and exceed customer expectations. These findings underscore the strategic importance of prioritizing customer satisfaction initiatives in the development of service innovations. For PT Pos Indonesia and similar service providers, focusing on tailoring innovative offerings to customer preferences and needs can enhance satisfaction levels, which in turn fosters long-term loyalty. The study contributes to the literature by clarifying the indirect pathway through which service innovation influences loyalty and offers practical implications for designing customer-centered innovation strategies in the courier service sector.
Implementasi Manajemen Keuangan dan Manajemen Sarana dan Prasarana terhadap Mutu Pembelajaran pada Sekolah Dasar Islam Terpadu ROBBANI Singosari Kabupaten Malang Kristin Andriani; Dharmayanti Pri Handini; Mulyono Mulyono
Jurnal Bisnis Kreatif dan Inovatif Vol. 2 No. 3 (2025): September : Jurnal Bisnis Kreatif dan Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jubikin.v2i3.842

Abstract

This study aims to determine the implementation of financial management and infrastructure management on the quality of the learning process at Robbani Integrated Islamic Elementary School, Singosari, Malang. The background of this study is based on the importance of effective and efficient management of school resources to improve the quality of basic education as a foundation for student development. School financial management includes planning, management, supervision, and accountability of education funds, while infrastructure management focuses on the procurement, utilization, and maintenance of school facilities to support the learning process. The research method used is descriptive quantitative with a population of all teachers and education personnel at Robbani Islamic Elementary School, using data collection techniques in the form of questionnaires, documentation, and supporting interviews. Data were analyzed using descriptive statistics and hypothesis testing to examine the influence between variables. The results of the study indicate that financial management at Robbani Islamic Elementary School has been implemented based on the principles of transparency, accountability, and efficiency, reflected in the management of School Operational Assistance (BOS) funds and parent fees allocated for school operations, teacher competency improvement, and facility maintenance. In addition, school facilities and infrastructure such as classrooms, laboratories, libraries, and worship and sports facilities are already available although they still need development to better support technology-based learning. Statistical analysis revealed a significant influence of financial management and infrastructure on the quality of the learning process, as reflected in student exam results, academic and non-academic achievements, and parental satisfaction. This study recommends strengthening financial management through more careful planning and improving the quality of facilities and infrastructure to support active, innovative, creative, effective, and enjoyable learning (PAIKEM). The results of this study are expected to provide input for schools, foundations, and future researchers in developing educational policies.
Co-Authors A. Shofy Mubarak AA Sudharmawan, AA abdul basith Achmad Satrio Adi Nur Cahyono Agus Mulyanto Agus Nuryatin Agustina Agustina Ahmad Yani Akhmad Samsu Rijal Ali Mustofa Anang Tri Prasetyawan Annisa Nur Rohmah Purnamasari Ardelia Ernestine Arga Rizki Setiyanto Arie Anang Setyo Arifa Rahmatika Salsabilla Artadi Heru W Aspita Laila Ayu Setyaningrum Ayu Siti Ni’mah Syuridiniah Bau E Benny Fremmy Bintang Nurdiansyah Putra Brainvendra Widi Dionova Budhi Prasetiyo Budi Hermawan Choirul Anam Cintia Anggraini Cornelia Angelina P.H Daffa N. H Dewi Ratih Dharmayanti Pri Handini Dian Herasari Dian Mestika Sari Diana Urip Rahayu Dinda Bintang Anjani Dwi Retnoningrum Dwiana Hendrawati Efridani Lubis Eko Andy p. Eko Andy Purnomo Eva Azhra Latifa Ewi Ismaredah Faridhatun Nikmah Feti R Kristanti Fitri Amilia Fitri Amillia Fitri Suryanti H Ahd Fauzi H Majeri H Taufikurrahman Hadi Laksono Handani Handani Humuntal Banjarnahor I Wayan W W Iman Saifullah Indah Parwatih Irvan Fauzi Isnaini Rosyidah Isnarto Isnarto Istikomah Suci Lestari Jakaria Jakaria Khoirul Anwar Konita L Kristin Andriani M Fathurrahman Fathurrahman Maria Magdalena Mariani Sitanggang Martyana Prihaswati Melina Br. Sembiring Mirza Rizaldi Muchamad Lukman Fauzi Muhammad Haqqi Muhammad Saleh Suaidy Mukh Doyin Mukhammad Bakhruddin Murita Putri Z Mu’alimin Mu’alimin Mu’jizat Al Marwa Najma Khairani Harahap Nanda R Nida Sopiah Novita Sari Saragih Nur Fatowil Aulia Nur Rika T.R Nuzul Barkah Prihutomo Nyoman Suci Widyastiti Rifky Pradifta Eka Putra Rika Susanti Roidlotul Nikmah Annafi Ruslan Hasyim Saekhol Bakri, Saekhol Sahat Saragih Setyo Hadi W Shindy Sagita Br Ginting Slamet Priyoatmojo Soedjono Soedjono Sofyan Sori Sri Murwanti Sugeng Riani Suharso Suharso Sukestiarno Sukestiarno Sukestiyarno Sukestiyarno survival survival Suseno Suseno Susi Sulistia Suwarti Suwarti Suwarti Suwarti Syakrila Ratu Awwali Taufik Taufik Teguh Harijono Mulud Tri Puji Rahayuningsih Trisnawati, Nika Fetria Ummul Zulaikhah Wahju Wuladari Wahju Wulandari Wahyono Wahyono Wistiani Wistiani Yetty Movieta Nancy Yetty Movieta Nency Yosephin Elisabeth Panggabean Yuyun, Qurotun A'yuni Zaenuri Zaenuri Zuliyanti Zuliyanti Zulkifli Matondang