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All Journal Sosiohumaniora MediaTor: Jurnal Komunikasi Jurnal Kebijakan Publik Ilmu Administrasi Publik Mediator Jurnal Pendidikan Karakter JAWARA (Jujur, Adil, Wibawa, Amanah, Religius, Akuntabel) Jurnal Mirai Management Journal of Governance Journal Of Management Science (JMAS) Edutourism : Journal Of Tourism Reseach Jurnal Ilmiah Administrasi Connected: Jurnal Ilmu Komunikasi Mamangan Social Science Journal Journal of Public Representative and Society Provision Jurnal Penelitian Pendidikan Indonesia Jurnal Sosiologi Kontemporer Paradigma Journal of Administration Management Dynamics: International Journal of Management and Digital Sciences
Delly Mustafa
Universitas Pejuang Republik Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analyzing public policy effectiveness in enhancing accountability and transparency in service quality Pananrangi, Andi Rasyid; ismail, Imran; Mustafa, Delly; Askar, Askar; Rizal, A
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244750

Abstract

Public policy serves as a framework to address public needs and interests, including the regulation of community services. Recognizing the critical importance of public services, governments are motivated to improve service quality through effective public policy implementation. This study aims to analyze the role of public policies in enhancing specific aspects of service quality, such as transparency, accountability, and professionalism. Using qualitative research methods, this study employs a literature study approach with a systematic selection of relevant sources, including peer-reviewed journals, government reports, and policy documents. Data analysis follows three stages: data reduction, data presentation, and conclusion drawing, ensuring a comprehensive understanding of the subject.  The findings indicate that public policies are instrumental in setting minimum service standards, promoting accountability and transparency, empowering communities, enhancing the professionalism of service apparatus, integrating technology into services, and enforcing compliance through penalties for providers failing to meet standards. These measures collectively contribute to significant improvements in service delivery. This research highlights the importance of policy design and implementation in fostering a responsive and efficient public service system. The findings provide actionable insights for policymakers to optimize public service frameworks and ensure community satisfaction.
Streamlining Environmental Permits through Information Systems : Makassar's Experience Delly Mustafa; Siti Zaleha Soebarini; Nurasia Natsir
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 2 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i2.180

Abstract

This study examines the effectiveness of Management Information Systems (MIS) in environmental permit administration within the Environmental Agency of Makassar City during the 2023-2024 period. Employing a qualitative case study approach, the research integrates several theoretical frameworks including Systems Theory, Technology Acceptance Model (TAM), Resource-Based View (RBV), Diffusion of Innovations, and Contingency Theory to comprehensively evaluate MIS performance. Through in-depth interviews with 35 respondents, direct observations, and documentation analysis over six months, the research identifies the impact of MIS implementation on environmental governance. Findings reveal significant improvements in processing efficiency (42% time reduction), administrative error reduction (67% decrease), and enhanced stakeholder engagement (53% increase in public participation). Nevertheless, challenges persist in regulatory alignment, technical reliability (12% system downtime), and user adaptation (23% of staff reporting usage difficulties). The study underscores the importance of continuous system optimization, targeted training, and cross-departmental integration for sustainable environmental governance. Theoretical contributions include an integrated MIS evaluation model for environmental administration contexts, while practical implications offer recommendations for technology-based permitting process improvements. Research limitations include a single geographic focus and relatively short observation period, suggesting the need for future longitudinal and comparative studies.
Co-Authors A. Rizal A. Rizal AA Sudharmawan, AA Ada, Renzo Kalvien Palino Ahmad Syaekhu Amiruddin Amiruddin Anas, Ali Andi Rasyid Pananrangi Annisa Annisa Ansyar, Ansyar Any, Frederik Armawaty, Armawaty Asapa, Andi Faradhiba Dwi Julianti Ashariana Askar Askar, Askar Azmi, Chaerul B. Sore, Uddin Cante, Slamet Riadi Dhani, Arung Djamil Hasyim Haedar Akib Indriati Amirullah Ismail, Imran Jaya, Kesuma Juharni Juharni, Juharni Moh Sudi Muhammad Aris Muhammad Arman Muhammad Natsir Mallawi Niswati , Risma Nur, Andi Cudai Nur Nurhaedah Nurhaedah Nuzlan Botutihe Oktavian, Hendrikus Petramanti, Petramanti Rijal Rijal Risma Niswaty Risma Niswaty Rizal, A Samad, Muhammad Ahsan Siti Zaleha Soebarini Sitti Chaeriah Ahsan Sitti Hardiyanti Arhas Suaib, Ridha Sugralis Sugralis Suprianto Suprianto Syaekhu, Ahmad Syamsuddin Maldun Syamsul Bahri Syamsul Rijal Syarifuddin HS Tamaulina Br Sembiring Tompo, Natsir Tunggul Prasodjo