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All Journal Sosiohumaniora MediaTor: Jurnal Komunikasi Jurnal Kebijakan Publik Ilmu Administrasi Publik Mediator Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Pendidikan Karakter JAWARA (Jujur, Adil, Wibawa, Amanah, Religius, Akuntabel) Jurnal Mirai Management Journal of Governance Journal Of Management Science (JMAS) Edutourism : Journal Of Tourism Reseach Journal of Public Administration and Government (JPAG) Jurnal Ilmiah Administrasi Connected: Jurnal Ilmu Komunikasi Mamangan Social Science Journal Journal of Public Representative and Society Provision Jurnal Penelitian Pendidikan Indonesia Jurnal Sosiologi Kontemporer Paradigma Journal of Administration Management Dynamics: International Journal of Management and Digital Sciences
Delly Mustafa
Universitas Pejuang Republik Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Peran Pemerintah Dalam Pembangunan Rumah Ibadah Di Kabupaten Mimika Provinsi Papua Tengah Ada, Renzo Kalvien Palino; Mustafa, Delly; Juharni, Juharni
Jurnal Sosiologi Kontemporer Vol. 5 No. 1 (2025): Jurnal Sosiologi Kontemporer, Juni 2025
Publisher : Program Studi Sosiologi Universitas Bosowa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56326/jsk.v5i1.6420

Abstract

Tujuan penelitian untuk menganalisis peran pemerintah terkait pemberian izin, penyediaan lahan, pemberian subsidi. Penelitian ini menggunakan pendekatan kualitatif, Sumber data yaitu sumber data primer dan sekunder. Metode pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa Peran pemerintah dalam pemberian izin dalam pembangunan rumah ibadah di Kabupaten Mimika, terkait regulasi/kebijakan Perizinan mengacu pada aturan/regulasi pemerintah yang memang sudah ada; terkait Persyaratan Administratif, pemerintah daerah dalam pengurusan pembangunan rumah ibadah, syarat administrasi harus terpenuhi; terkait Penegakan Kebijakan Zonasi dan Tata Ruang, semua dokumen dan prosedur harus dipenuhi, barulah izin pembangunan rumah ibadah dapat diberikan. Peran pemerintah terkait Penyediaan lahan dalam pembangunan rumah ibadah; terkait Regulasi dan Kebijakan. cukup baik dijalankan oleh pemerintah setempat, Terkait Penyediaan lahan, walaupun agak sulit, tetapi diupayakan tersedia; terkait proses izin dan persetujuan dijalankan berdasarkan peraturan pemerintah daerah yang sudah berjalan. Peran pemerintah terkait pemberian subsidi dalam pembangunan rumah ibadah; Kebijakan yang mendukung dengan adanya kebijakan pemberian subsidi. Alokasi Anggaran sudah dilakukan, program bantuan subsidi sudah dilakukan, akan tetapi masih sangat minim. Masalah yang dihadapi antara lain: masalah tanah dan lokasi, persoalan perizinan dan regulasi, isu sosial dan keagamaan, keterbatasan anggaran daerah, keamanan dan ketertiban, dan konflik kepentingan. The purpose of the study is to analyze the role of the government in granting permits, land provision, and subsidies. This study uses a qualitative approach. Data sources are primary and secondary data sources. Data collection methods through observation, interviews, and documentation. The results of the study indicate that the role of the government in granting permits for the construction of houses of worship in Mimika Regency, related to licensing regulations/policies refers to existing government rules/regulations; related to Administrative Requirements, the local government in managing the construction of houses of worship, administrative requirements must be met; related to Enforcement of Zoning and Spatial Planning Policies, all documents and procedures must be met, only then can a permit for the construction of a house of worship be granted. The role of the government in the provision of land in the construction of houses of worship; related to Regulations and Policies. is quite well carried out by the local government, related to Land Provision, although it is rather difficult, it is attempted to be available; related to the permit and approval process is carried out based on existing local government regulations. The role of the government in the provision of subsidies in the construction of houses of worship; Policies that support the existence of subsidy policies. Budget allocation has been carried out, subsidy assistance programs have been carried out, but are still very minimal. The problems faced include: land and location issues, licensing and regulatory issues, social and religious issues, regional budget limitations, security and order, and conflicts of interest.
Digitization in records magament at Makassar District Court Anas, Ali; Mustafa, Delly; Tompo, Natsir; Dhani, Arung; Nurhaedah, Nurhaedah
Junal Ilmu Manajemen Vol 7 No 2 (2024): April: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i2.472

Abstract

This research aims to improve the performance of public services through digital-based archiving. Providing convenience in providing access to information more quickly and measurably with the support of facilities and infrastructure. The research uses qualitative by descriptively describing the phenomenon at the Makassar High Court accurately and systematically, actually and accurately according to the facts then starting with the data collection process, explaining and objectively analysing the research results. Data collection methods through observation, interviews and documentation then data analysis techniques are carried out through data coding to sort and select data according to the type of research and also the characteristics of the research variables then the data is given an explanation in accordance with the meaning and finally drawing conclusions. The results showed that the digital-based archive management system has improved the performance of the Makassar City District Court, reduced administrative complexity, and provided easier access to the parties involved in the legal process. The implication of this research is that investment in digital archive technology is an important step in improving the effectiveness of the Makassar City District Court and public services of the Makassar City District Court.
Streamlining Environmental Permits through Information Systems : Makassar's Experience Delly Mustafa; Siti Zaleha Soebarini; Nurasia Natsir
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 2 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i2.180

Abstract

This study examines the effectiveness of Management Information Systems (MIS) in environmental permit administration within the Environmental Agency of Makassar City during the 2023-2024 period. Employing a qualitative case study approach, the research integrates several theoretical frameworks including Systems Theory, Technology Acceptance Model (TAM), Resource-Based View (RBV), Diffusion of Innovations, and Contingency Theory to comprehensively evaluate MIS performance. Through in-depth interviews with 35 respondents, direct observations, and documentation analysis over six months, the research identifies the impact of MIS implementation on environmental governance. Findings reveal significant improvements in processing efficiency (42% time reduction), administrative error reduction (67% decrease), and enhanced stakeholder engagement (53% increase in public participation). Nevertheless, challenges persist in regulatory alignment, technical reliability (12% system downtime), and user adaptation (23% of staff reporting usage difficulties). The study underscores the importance of continuous system optimization, targeted training, and cross-departmental integration for sustainable environmental governance. Theoretical contributions include an integrated MIS evaluation model for environmental administration contexts, while practical implications offer recommendations for technology-based permitting process improvements. Research limitations include a single geographic focus and relatively short observation period, suggesting the need for future longitudinal and comparative studies.
Peran Aparat Pengawas Internal Pemerintah Dalam Pelaksanaan Pengawasan Studi Kasus Di Inspektorat Daerah Kabupaten Bolaang Mongondow Runtu, Veronica A.; Mustafa, Delly; Juharni, Juharni
Paradigma Journal of Administration Vol. 3 No. 2 (2025): Paradigma Journal of Administration, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/pja.v3i2.7650

Abstract

Penelitian ini bertujuan untuk menganalisis secara mendalam peran Aparat Pengawas Internal Pemerintah (APIP) dalam pelaksanaan pengawasan di Inspektorat Daerah Kabupaten Bolaang Mongondow serta mengidentifikasi faktor-faktor yang memengaruhi efektivitas kinerja pengawasan. Permasalahan utama yang melatarbelakangi penelitian ini meliputi keterbatasan kualitas dan kuantitas sumber daya manusia (SDM), penerapan Sistem Pengendalian Intern Pemerintah (SPIP) yang belum optimal, serta lemahnya sinergi dan koordinasi antara APIP dan auditi dalam proses pemeriksaan maupun tindak lanjut temuan audit. Pendekatan penelitian menggunakan metode kualitatif dengan desain deskriptif. Data diperoleh melalui wawancara mendalam, observasi langsung, dan analisis dokumentasi terhadap kebijakan, pedoman teknis, dan laporan pengawasan. Teknik analisis data mengikuti alur reduksi data, penyajian data, dan penarikan kesimpulan secara sistematis. Hasil penelitian menunjukkan bahwa APIP memiliki kontribusi penting dalam meningkatkan akuntabilitas pengelolaan keuangan daerah, memperkuat tata kelola pemerintahan, serta mendorong pelaksanaan program pengawasan berbasis risiko. Namun, efektivitas peran tersebut masih terkendala oleh rendahnya kompetensi SDM, minimnya pemanfaatan teknologi informasi dalam sistem pelaporan dan monitoring, serta keterbatasan anggaran operasional. Selain itu, masih ditemukan resistensi dari pihak auditi terkait transparansi dan penerimaan rekomendasi audit. Kesimpulan penelitian menegaskan bahwa optimalisasi peran APIP memerlukan reformasi internal yang mencakup peningkatan kapasitas SDM berbasis kompetensi, penguatan kolaborasi dengan auditi, digitalisasi sistem pengawasan, serta dukungan anggaran yang memadai untuk menciptakan fungsi pengawasan yang lebih efektif, efisien, dan akuntabel. This study aims to examine the role of the Government Internal Supervisory Apparatus (APIP) in the monitoring process at the Regional Inspectorate of Bolaang Mongondow Regency, and to identify key factors influencing APIP performance. The study is motivated by persistent challenges, including limited human resource capacity, suboptimal implementation of the Government Internal Control System (SPIP), and insufficient collaboration and coordination between APIP and auditees during audit procedures and follow-up actions. A qualitative research approach with a descriptive design was employed. Data were collected through in-depth interviews, direct observation, and document analysis involving policies, audit guidelines, and monitoring reports. Data analysis followed the stages of data reduction, data display, and conclusion drawing, using a systematic interpretive approach. The findings indicate that APIP plays a strategic role in enhancing accountability of regional financial management, strengthening governance practices, and promoting risk-based internal oversight. However, APIP's effectiveness remains constrained by limited staff competence, inadequate utilization of information technology, and insufficient operational budgeting. Moreover, auditees' resistance to transparency and audit recommendations continues to hinder oversight outcomes. The study concludes that strengthening APIP performance requires internal reforms, including competency-based human resource development, improved collaboration with auditees, digital integration into supervisory systems, and adequate funding. These efforts are essential to ensure a more effective, efficient, and accountable internal oversight mechanism within regional government institutions.
Kualitas Layanan Publik Melalui Digitalisasi Terhadap Kinerja Kantor Kesyahbandaran Dan Otoritas Pelabuhan Utama Makassar Hamka, Hamka; Mustafa, Delly; Juharni, Juharni
Paradigma Journal of Administration Vol. 3 No. 2 (2025): Paradigma Journal of Administration, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/pja.v3i2.7652

Abstract

Kinerja institusi merupakan elemen penting dalam menentukan keberhasilan pencapaian visi dan misi organisasi, khususnya dalam konteks lembaga pemerintah yang berorientasi pada pelayanan publik. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan publik terhadap kinerja institusi melalui peran digitalisasi sebagai variabel mediasi. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif dan analisis SWOT. Sampel penelitian terdiri dari 191 responden yang meliputi pegawai Kantor Kesyahbandaran dan Otoritas Pelabuhan (KSOP) Utama Makassar serta pengguna jasa. Teknik analisis data yang digunakan adalah regresi linier berganda dengan bantuan program SPSS serta pengujian inner model sebagai bagian dari analisis data struktural. Hasil penelitian menunjukkan bahwa kualitas pelayanan publik berpengaruh positif dan signifikan terhadap kinerja institusi. Selain itu, digitalisasi juga terbukti memberikan dampak signifikan terhadap peningkatan kinerja serta berfungsi sebagai variabel mediasi yang memperkuat hubungan antara kualitas pelayanan publik dan kinerja institusi pada Kantor KSOP Utama Makassar. Dengan demikian, penguatan implementasi digitalisasi pelayanan publik menjadi strategi penting untuk mengoptimalkan efektivitas pelayanan, meningkatkan efisiensi kerja, dan memperkuat profesionalisme institusi dalam merespons kebutuhan masyarakat secara lebih cepat, akurat, dan transparan. Institutional performance plays a crucial role in achieving organizational vision and mission, particularly for government institutions responsible for delivering public services. This study aims to analyze the influence of public service quality on institutional performance with digitalization serving as a mediating variable. The research employed a quantitative, descriptive design with a SWOT analysis. The sample consisted of 191 respondents, including employees of the Makassar Main Harbor Master and the Port Authority Office (KSOP) and service users. Data analysis was conducted using multiple linear regression in SPSS, along with structural model testing (inner model) to validate the relationships among variables. The results of the study demonstrate that public service quality significantly and positively affects institutional performance. Moreover, digitalization has a significant positive influence and acts as a mediating variable, strengthening the relationship between public service quality and institutional performance at the KSOP Makassar Office. These findings emphasize that enhancing digital-based service systems is essential for improving service effectiveness, increasing operational efficiency, and supporting a more transparent, accurate, and responsive institution capable of meeting public expectations in the digital era.
Peran Ombudsman Dalam Penyelenggaraan Pelayanan Publik Di Kantor Ombudsman Republik Indonesia Perwakilan Sulawesi Selatan Bamba, Mishel; Mustafa, Delly; Ridha, Muhammad
Paradigma Journal of Administration Vol. 3 No. 2 (2025): Paradigma Journal of Administration, Desember 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/pja.v3i2.7655

Abstract

Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis peran Ombudsman dalam penyelenggaraan pelayanan publik di Kantor Ombudsman Republik Indonesia Perwakilan Sulawesi Selatan. Ombudsman merupakan lembaga negara yang bersifat independen dan memiliki mandat untuk mengawasi jalannya pelayanan publik di Indonesia guna memastikan pelayanan yang diberikan oleh instansi pemerintah maupun lembaga penyelenggara layanan publik lainnya sesuai dengan prinsip akuntabilitas, profesionalitas, keadilan, dan non-diskriminatif. Secara fungsional, Ombudsman menjalankan beberapa peran utama, antara lain menerima dan menindaklanjuti laporan masyarakat, melakukan pengawasan aktif terhadap proses pelayanan publik, serta melaksanakan sosialisasi dan pencegahan maladministrasi melalui edukasi, koordinasi, dan rekomendasi kebijakan. Maladministrasi dimaknai sebagai tindakan atau prosedur pelayanan yang menyimpang dari ketentuan peraturan perundang-undangan atau norma pelayanan, yang dapat merugikan warga negara baik secara langsung maupun tidak langsung. Bentuk maladministrasi yang sering ditemukan mencakup penundaan berlarut, penyalahgunaan wewenang, tindakan tidak profesional, hingga diskriminasi pelayanan. Penelitian ini menggunakan metode kualitatif dengan pendekatan studi lapangan melalui observasi langsung serta wawancara mendalam dengan pejabat dan pelapor layanan. Hasil penelitian menunjukkan bahwa peran Ombudsman RI Perwakilan Sulawesi Selatan telah berjalan, namun implementasinya belum optimal. Faktor penghambat utama dalam pelaksanaan tugas meliputi keterbatasan anggaran operasional, kurangnya sumber daya manusia yang kompeten dan memadai, serta rendahnya tingkat pemahaman masyarakat mengenai fungsi dan mekanisme pelaporan kepada Ombudsman. Oleh karena itu, diperlukan peningkatan kapasitas kelembagaan, modernisasi strategi edukasi publik, serta optimalisasi alokasi sumber daya untuk memperkuat efektivitas peran Ombudsman dalam mewujudkan pelayanan publik yang lebih berkualitas. This study aims to describe and analyze the role of the Ombudsman in implementing public service governance at the Regional Office of the Ombudsman of the Republic of Indonesia in South Sulawesi. The Ombudsman serves as an independent state institution mandated to oversee public service delivery to ensure that governmental and non-governmental public service providers comply with the principles of accountability, professionalism, fairness, transparency, and non-discrimination. Functionally, the institution performs several critical roles, including receiving and processing public complaints, supervising the delivery of public services, and undertaking preventive measures through outreach, education, and policy advisory initiatives to reduce the incidence of maladministration. Maladministration refers to any action or procedural deviation from legal provisions or service standards that causes potential or actual harm to citizens. Common cases handled include prolonged delays, abuse of authority, discriminatory practices, and procedural ambiguity. This research employed a qualitative, fieldwork-based approach, involving direct observation and in-depth interviews with officials and service users. The findings indicate that although the Ombudsman of South Sulawesi has executed its mandate, the implementation remains suboptimal due to several constraints. Key challenges include limited operational funding, insufficient staffing and expertise, and low public awareness of the Ombudsman's functions and complaint mechanisms. Therefore, strengthening institutional capacity, expanding public education strategies, improving inter-agency coordination, and increasing resource allocation are required to enhance the Ombudsman's role and effectiveness in ensuring higher standards of public service quality and accountability.
Analyzing public policy effectiveness in enhancing accountability and transparency in service quality Andi Rasyid Pananrangi; Imran ismail; Delly Mustafa; Askar Askar; A Rizal
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244750

Abstract

Public policy serves as a framework to address public needs and interests, including the regulation of community services. Recognizing the critical importance of public services, governments are motivated to improve service quality through effective public policy implementation. This study aims to analyze the role of public policies in enhancing specific aspects of service quality, such as transparency, accountability, and professionalism. Using qualitative research methods, this study employs a literature study approach with a systematic selection of relevant sources, including peer-reviewed journals, government reports, and policy documents. Data analysis follows three stages: data reduction, data presentation, and conclusion drawing, ensuring a comprehensive understanding of the subject.  The findings indicate that public policies are instrumental in setting minimum service standards, promoting accountability and transparency, empowering communities, enhancing the professionalism of service apparatus, integrating technology into services, and enforcing compliance through penalties for providers failing to meet standards. These measures collectively contribute to significant improvements in service delivery. This research highlights the importance of policy design and implementation in fostering a responsive and efficient public service system. The findings provide actionable insights for policymakers to optimize public service frameworks and ensure community satisfaction.
Etika Birokrasi Dalam Pelayanan KTP Elektronik Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Mamasa Julians Henry Asep Supriady; Delly Mustafa; Nurkaidah Nurkaidah
Paradigma Journal of Administration Vol. 4 No. 1 (2026): Paradigma Journal of Administration, Juni 2026
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/pja.v4i1.8336

Abstract

Penelitian ini bertujuan untuk menganalisis etika birokrasi dalam pelayanan KTP elektronik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Mamasa. Fokus penelitian diarahkan pada kualitas pelayanan, etika aparatur birokrasi, serta faktor-faktor yang memengaruhi penerapan etika birokrasi dalam pelayanan publik. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi. Informan penelitian berjumlah tujuh orang, terdiri atas tiga aparatur Disdukcapil dan empat masyarakat pengguna layanan. Hasil penelitian menunjukkan bahwa pelayanan KTP elektronik belum berjalan optimal karena masih terdapat keterlambatan layanan, kesalahan penginputan data, ketidakjelasan informasi, serta respons aparatur yang belum konsisten. Etika birokrasi aparatur juga belum sepenuhnya terinternalisasi, terutama dalam aspek integritas, profesionalisme, dan keadilan dalam memberikan pelayanan. Faktor yang memengaruhi kondisi tersebut meliputi kompetensi aparatur, budaya organisasi, kepemimpinan, mekanisme pengawasan, serta tuntutan masyarakat. Penelitian ini menegaskan bahwa penguatan etika birokrasi merupakan prasyarat penting untuk meningkatkan kualitas pelayanan administrasi kependudukan yang profesional, akuntabel, transparan, responsif, dan adil. This study aims to analyze bureaucratic ethics in electronic identity card services at the Population and Civil Registration Office of Mamasa Regency. The research focuses on service quality, bureaucratic apparatus ethics, and the factors influencing the implementation of bureaucratic ethics in public service delivery. This study employed a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation. The informants consisted of seven participants, including three officials from the Population and Civil Registration Office and four community members as service users. The findings show that electronic identity card services have not been implemented optimally, as evidenced by service delays, data entry errors, unclear information, and inconsistent responsiveness among officials. Bureaucratic ethics have also not been fully internalized, particularly in terms of integrity, professionalism, and fairness in service delivery. The influencing factors include apparatus competence, organizational culture, leadership, supervision mechanisms, and public demands. This study confirms that strengthening bureaucratic ethics is an essential prerequisite for improving population administration services that are professional, accountable, transparent, responsive, and fair.
Co-Authors A. Rizal A. Rizal AA Sudharmawan, AA Ada, Renzo Kalvien Palino Ahmad Syaekhu Amiruddin Amiruddin Anas, Ali Andi Rasyid Pananrangi Andi Rasyid Pananrangi Annisa Annisa Ansyar, Ansyar Any, Frederik Armawaty, Armawaty Asapa, Andi Faradhiba Dwi Julianti Ashariana Askar Askar Askar Askar, Askar Azmi, Chaerul B. Sore, Uddin Bamba, Mishel Cante, Slamet Riadi Dhani, Arung Djamil Hasyim Haedar Akib Hamka Hamka, Hamka Indriati Amirullah Ismail, Imran Jaya, Kesuma Jimmy Roland Alfius Torar Juharni Juharni, Juharni Julians Henry Asep Supriady Mega Fatimah Rosana Moh Sudi Muhammad Aris Muhammad Natsir Mallawi Muhammad Ridha Niswati , Risma Nur, Andi Cudai Nur Nurhaedah Nurhaedah Nurkaidah Nurkaidah Nuzlan Botutihe Oktavian, Hendrikus Petramanti, Petramanti Rijal Rijal Risma Niswaty Risma Niswaty Runtu, Veronica A. Samad, Muhammad Ahsan Siti Zaleha Soebarini Sitti Chaeriah Ahsan Sitti Hardiyanti Arhas Suaib, Ridha Sugralis Sugralis Suprianto Suprianto Syaekhu, Ahmad Syamsuddin Maldun Syamsul Bahri Syamsul Rijal Syarifuddin HS Tamaulina Br Sembiring Tompo, Natsir Tunggul Prasodjo