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All Journal Indonesian Journal of Geography Interaksi : Jurnal Ilmu Komunikasi INTERNATIONAL JOURNAL ON LANGUAGE, RESEARCH AND EDUCATION STUDIES Edukasi Islami: Jurnal Pendidikan Islam JCRS (Journal of Community Research and Service) JURNAL LENSA MUTIARA KOMUNIKASI Jurnal Pemberdayaan Masyarakat Journal of Oral Traditions PERSPEKTIF Jurnal Ilmiah Ilmu Komunikasi Communique Jurnal Koridor Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) Britain International of Humanities and Social Sciences (BIoHS) Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) JURNAL ILMIAH GLOBAL EDUCATION KomunikA Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Indonesian Journal of Multidisciplinary Science Journal Of World Science East Asian Journal of Multidisciplinary Research (EAJMR) Locus Journal of Academic Literature Review Journal of Social Interactions and Humanities (JSIH) Jurnal Prointegrita International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) International Journal of Scientific Multidisciplinary Research (IJSMR) JURNAL SOCIAL OPINION: Jurnal Ilmiah Ilmu Komunikasi Bashirah Journal of Social Science Utilizing Technology Journal of Innovative and Creativity Journal of Environmental and Development Studies Journal of Social Science Utilizing Technology
Suwardi Lubis
Department Of Communication Science, Faculty Of Social And Political Sciences, Universitas Sumatera Utara, Medan, 20155, Indonesia
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Journal : PERSPEKTIF

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Manajemen Komunikasi Organisasi Kantor Pelayanan Pajak Pratama Bengkalis Dalam Kegiatan Penerimaan Surat Pemberitahuan Tahunan Pajak Penghasilan Megawati; Suwardi Lubis; Lusiana Andriani Lubis
PERSPEKTIF Vol. 12 No. 1 (2023): PERSPEKTIF, January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v12i1.8573

Abstract

The purpose of this study was to analyze organizational communication management, communication barriers, and efforts to overcome communication barriers faced by tax officials and taxpayers in the implementation of activities for receiving Annual Tax Returns (SPT) Income Tax (PPh) at the Pratama Bengkalis Tax Office (KPP). The theory used: the theory of communication management and organizational communication. This study uses a constructivist paradigm with a qualitative approach. The research subjects totaled 107 employees and the determination of informants was carried out using a purposive technique, so that 7 (seven) informants were obtained. The results of the study show that organizational communication management includes 4 stages: planning, by setting activity targets; organizing, namely dividing the work; actuating, namely providing direction and motivating; and controlling by observing the implementation of activities in the field, providing solutions, and evaluating. Communication barriers include internal barriers in the form of horizontal communication between employees. External barriers, namely public communication to organizations, such as remote locations for taxpayers to consult and network disruptions; and organizational communication to audiences, such as decoding, communicative, technical, language differences, perception, and psychosocial barriers. Efforts to overcome this by optimizing services through face-to-face and media socialization, providing additional service posts, building intensive personal communication between employees, creating a sense of empathy between tax officials and taxpayers, and optimizing the role of opinion leaders.
Co-Authors A Rahim Matondang AA Sudharmawan, AA Abdul Khalik Abdul Rasyid Agus Purwoko Agus Purwoko Ahmad Pasaribu Amir Wahyu Amran Manurung Anjani, Violita Asfriyanti Asfriyanti Bachtiar Ahmad Fani Rangkuti Badaruddin Badaruddin Batubara, Abdul Karim Berestina Megawati Berkat Buulolo Binsar Panjaitan BR. Sitepu, Septa Devhy Cerianta Dalimunthe, Ritha F. Dalimunthe, Syukur Kholil Dwi Lindarto Dwi Novia Sirait Erika Revida Erika Revida ERLINA Erlina Erlina Erlina Erlina Erlina Erlina Febby Christie Br. Ginting Feni Khairifa Hasyimsyah Nasution Heni Pujiastuti Husniati, Ade Muana Hutahaean, Ricky Nelson Ideyanivita, Nadra Iskandar Zulkarnain Kariaman Sinaga Katimin, Katimin Kholil, Syukur Laila Jamilah Lubis Larosa, Lutherman Lastri Lolyta Sihombing Liasta Ras Menda Sebayang Lubis, Faris Yusuf Lubis, Khairuddin Lubis, Yusuf Aulia Lusiana Andriani Lubis Maas, Linda Trimurni Marlina Marlina Marlon Sihombing Matondang, Andi Timbang Megawati Moh. Hatta Mucklis Mucklis Muhammad Hafiz Pulungan Muhammad Luthfi Mulyana, Afriani Eka Nenny Rosalinda Siburian Nirfalini Aulia4, Dwira NISA, JANNATUN Nurhawati Simamora Pohan, Riko Andika Rahmat Pohan, Syafruddin Pohan, Syafrudin Pratiwi, Amy Pulungan, Muhammad Hafiz Purba, Mhd Hafizal Ashari R A matondang Raflis Raja Syahputra Ratna Sari Reini A Br Silalahi Ridha Ramadhan, Muhammad Riza Buana Riza Buana Robert Sibarani, Robert Rubino Rubino Rujiman Rujiman Rujiman Sabrin Tinambunan Sakhira Zandi Sakhyan Asmara Saputra, Herry Siagian, Nalom Sihombing, Rano Karno Silviani, Irene Simamora, Elysabeth Nahomi Simanjuntak, Yanti Kristina Sinar Indra Kesuma Sinulingga, Samerdanta Sirojuzilam Hasyim Sirojuzilam Sirojuzilam Sismudjito . Sofia Sofia, Sofia Suhendri Suhendri Supriyanto Sutarto Sutarto Syahputra, Helmi Syahrani Devi Syamsiar, Syamsiar Syukur Kholil Tarmizi, H.B. Tarmizi, Muhammad Tinambunan, Sabrin Tirta Utama Sinuhaji Tirta Utama Sinuhaji Trisuyadi, Andri Tua, Raja Maruli Waliono, Waliono Wesli Wesli Yusnadi, Yusnadi Zumri Sulthony