Claim Missing Document
Check
Articles

The Role of Emotional Quotient in Enhancing Employee Performance and Organizational Success in the Service Industry Bakhtiar Abbas; Arfin Bagea; Andi M. Budhihard; Muh. Nur; Anas Sutrino
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3173

Abstract

The service industry heavily relies on the quality of service provided by employees, with Emotional Quotient (EQ) playing a crucial role in enhancing individual performance and organizational effectiveness. While EI is widely recognized as a key factor in improving workplace interactions and customer satisfaction, many organizations still prioritize technical skills over emotional and interpersonal development. This study examines the role of EQ in the service industry, focusing on its impact on both individual and organizational performance. It explores EQ dimensions, challenges in its development, and strategies for enhancing human resource quality to foster a harmonious and productive work environment. A qualitative descriptive approach is employed, utilizing in-depth interviews with human resource managers, supervisors, customer service employees, academics, and industrial psychologists to analyze the relationship between EQ and employee performance. The findings reveal that EQ not only enhances employees' ability to manage stress and build interpersonal relationships but also plays a strategic role in improving leadership effectiveness and customer service quality. This study underscores the importance of integrating EQ into human resource management policies to cultivate a more adaptive, productive, and sustainable work environment in the service industry.
Pendampingan UMKM Dalam Pengelolaan SDM Berbasis Kompetensi Untuk Meningkatkan Produktivitas Kerja: Penelitian Muh. Nur; Zarina; Risnawati Yusuf; A. Muid Fabanyo; Suharti
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.4948

Abstract

Penelitian ini bertujuan untuk mengetahui peran pendampingan UMKM dalam penerapan pengelolaan sumber daya manusia berbasis kompetensi serta dampaknya terhadap peningkatan produktivitas kerja UMKM. Pelaksanaan kegiatan dilakukan melalui beberapa tahapan, meliputi tahap identifikasi dan analisis kebutuhan UMKM, perumusan standar kompetensi SDM UMKM, penyusunan program, pelaksanaan pendampingan dan pelatihan, implementasi, monitoring dan evaluasi, serta tindak lanjut dan penguatan keberlanjutan program. Hasil kegiatan menunjukkan bhawa pendampingan UMKM dalam pengelolaan sumber daya manusia berbasis kompetensi menunjukkan hasil yang positif terhadap peningkatan produktivitas kerja. Penerapan pengelolaan SDM yang terencana dan sistematis mampu memperbaiki proses kerja melalui penyesuaian penugasan tenaga kerja sesuai kompetensi serta kejelasan standar kerja. Peningkatan produktivitas tercermin dari efisiensi waktu kerja, peningkatan jumlah output, dan perbaikan kualitas produk atau layanan. Optimalisasi pemanfaatan sumber daya manusia juga mendorong UMKM menjadi lebih responsif terhadap permintaan pasar dan meningkatkan kinerja usaha secara keseluruhan. Dengan demikian, pengelolaan SDM berbasis kompetensi terbukti efektif sebagai strategi untuk meningkatkan produktivitas, daya saing, dan keberlanjutan UMKM.
The Impact of Human Capital Investment on Labor Productivity in the Digital Era Novegya Ratih Primandari; Jemi Pabisangan Tahirs; Muh. Nur; Jemadi Jemadi; Nuralam Nuralam
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17475929

Abstract

This study aims to determine the impact of human capital investment on workforce productivity in the digital era. This research approach collects data through a literature review, involving reading literature from various sources including books, reports, articles, and journals using qualitative and deductive approaches. The results of this study indicate that human capital investment has a positive impact on the workforce, companies, and economic growth. At the individual level, this investment results in increased competitiveness, career mobility, job satisfaction, and income. For companies, a skilled workforce is a strategic asset for improving efficiency, quality, and innovation, while strengthening employee loyalty. At the macro level, quality human capital drives economic growth and national competitiveness. However, its implementation faces challenges such as high training costs, unequal access to education, resistance to change, and weak supporting policies. Therefore, a strategy is needed that includes cross-sector collaboration, the use of digital technology, upskilling and reskilling programs, and incentive policies to maximize the benefits of human capital investment
Analisis Produktivitas Pegawai dalam Meningkatkan Realisasi Penerimaan Pajak Kendaraan Bermotor di UPTB Pengelolaan Pendapatan Provinsi Sulawesi Tenggara Kabupaten Kolaka Timur Wahyu Ramadhaning Bekti; Abdul Razak; Indira Yuana; Muh. Nur
Journal of Mandalika Social Science Vol 4 No 2 (2026): Journal of Mandalika Social Science
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/jomss.v4i2.476

Abstract

This study aims to describe and analyze 1) the productivity of employees at the Tax Management Unit of Southeast Sulawesi Province, East Kolaka Regency, in increasing Motor Vehicle Tax Revenue. 2) the obstacles faced in increasing employee productivity related to Motor Vehicle Tax revenue at the Tax Management Unit of Southeast Sulawesi Province, East Kolaka Regency, and 3) the efforts made to overcome the obstacles faced in increasing employee productivity related to Motor Vehicle Tax revenue at the Tax Management Unit of Southeast Sulawesi Province, East Kolaka Regency. This type of research is a qualitative descriptive study intended to obtain an overview of employee productivity in increasing the realization of Motor Vehicle Tax revenue at the Tax Management Unit of Southeast Sulawesi Province, East Kolaka Regency. This research was conducted at the Tax Management Unit of Southeast Sulawesi Province, East Kolaka Regency Office from July to August 2025. The results of the study indicate that 1) the productivity of employees at the Tax Management Unit of Southeast Sulawesi Province, East Kolaka Regency, East Kolaka Regency's efforts to increase Motor Vehicle Tax revenue are measured by indicators such as capability, improved results, work enthusiasm, self-development, quality, and efficiency. 2) Obstacles faced in increasing employee productivity related to Motor Vehicle Tax revenue at the UPTB Tax Management Office of Southeast Sulawesi Province, East Kolaka Regency, include skill levels, uneven abilities, mental attitudes, unequal education, and habits and behaviors. 3) Efforts made to overcome obstacles faced in increasing employee productivity related to Motor Vehicle Tax revenue at the UPTB Tax Management Office of Southeast Sulawesi Province, East Kolaka Regency, include continuous improvement, encouraging work quality, encouraging teamwork, and empowering Human Resources (HR).
Pengaruh Lingkungan Kerja, Disiplin Kerja dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Kantor Balai Taman Nasional Rawa Aopa Watumohai Aris Aris; Abd. Azis Muthalib; Indira Yuana; Muh. Nur
Journal of Mandalika Social Science Vol 4 No 2 (2026): Journal of Mandalika Social Science
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/jomss.v4i2.478

Abstract

This study aims to determine the effect of work environment, work discipline, and work motivation on employee performance at the Office of Rawa Aopa Watumohai National Park. This research is a quantitative study with an explanatory research design. The population in this study consists of all employees, totaling 77 individuals, all of whom were selected as respondents. The data analysis method employed in this study is multiple linear regression analysis, processed using SPSS. The research findings reveal that: (1) the work environment, work discipline, and work motivation simultaneously have a significant effect on employee performance; (2) the work environment has a positive but insignificant effect on employee performance; (3) work discipline has a positive and significant effect on employee performance; and (4) work motivation has a positive and significant effect on employee performance at the Office of Rawa Aopa Watumohai National Park.
Decoding Organizational Culture Dynamics in Bureaucratic Reform: A Phenomenological Study Among Indonesian Public Sector Employees Indira Yuana; Rince Tambunan; Abdul Syaban; Muh. Nur; Asraf
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 5 (2025): JIAKES Edisi Oktober 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i5.4069

Abstract

Organizational culture in the public sector plays a critical role in driving bureaucratic reform and institutional transformation. In Indonesia, however, entrenched hierarchical norms, generational value gaps, and employment status disparities between civil servants and non-civil servants (contractual staff) pose significant challenges to inclusive and adaptive cultural change. This study explores how employees interpret and respond to these cultural shifts through a phenomenological lens. Using Interpretative Phenomenological Analysis, data were collected from 12 informants across central and local government agencies, representing diverse generations and employment statuses. The findings reveal five key themes: the transition from bureaucratic to adaptive cultures, internal employee challenges, the role of transformational leadership, polarization based on employment status, and aspirations for inclusivity. Non-civil servant employees often experience exclusion and limited recognition, while younger generations face structural resistance to innovation. Despite reforms, informal norms and unequal treatment persist, highlighting the gap between espoused values and actual practice. This study underscores the importance of leadership consistency, inclusive HR strategies, and culturally sensitive change management. By capturing employees’ lived experiences, this research contributes to a deeper understanding of organizational culture in the public sector. It offers strategic insights for more equitable and context-responsive bureaucratic transformation in developing countries.
Analisis Determinan Pertumbuhan Ekonomi Regional dengan Menggunakan Model Panel Data Muh. Nur; Rince Tambunan; Kusman Paluala
Journal of Economics, Management, and Accounting Vol 1 No 1 (2025): July: Scripta Economica: Journal of Economics, Management, and Accounting
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/36w7bh55

Abstract

Regional economic growth is one of the main indicators for measuring development progress at the regional level. In Indonesia, which consists of various provinces with diverse economic characteristics, understanding the factors that determine this growth is crucial for formulating appropriate policies. This study aims to analyze the determinants of regional economic growth using a panel data model, focusing on variables such as investment, labor, education, and infrastructure. The data used comes from 34 provinces in Indonesia during the 2019-2024 period, which was analyzed using a panel regression approach with a fixed effect model. The results show that infrastructure has a positive and significant effect on economic growth, while the variables of investment, labor, and education show no statistically significant effect. These findings imply that local governments need to prioritize infrastructure development to promote sustainable growth. In addition, this study also discusses policy implications in the context of regional inequality in Indonesia. Overall, this analysis contributes to the regional economics literature by emphasizing the importance of panel data in capturing inter-regional and inter-temporal variation.
CIRCULAR ECONOMY AND ITS POTENTIAL TO REDEFINE SUSTAINABLE INVESTMENT PRACTICES Muh. Nur; Rafaela Lima; Felipe Souza
Journal Markcount Finance Vol. 4 No. 1 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jmf.v4i1.3361

Abstract

The circular economy has gained increasing prominence as a transformative framework aimed at decoupling economic growth from resource depletion and environmental degradation. In response to mounting sustainability challenges, investors and policymakers are exploring circular economy principles as a foundation for reshaping sustainable investment practices. This study aims to analyze the potential of the circular economy to redefine sustainable investment practices by examining how circular strategies affect capital allocation, risk management, and corporate value propositions. The research seeks to clarify whether circular economy adoption functions as a driver of financial performance, environmental impact, and systemic resilience within investment portfolios. The study employs a qualitative analytical research design based on secondary data, including peer-reviewed academic literature, sustainability reports, investment frameworks, and policy documents related to circular economy implementation. The findings indicate that circular economy practices encourage longer-term investment horizons, enhance resource efficiency, and support innovation-driven value creation. The study concludes that the circular economy holds substantial potential to redefine sustainable investment practices by integrating economic, environmental, and governance considerations, while requiring supportive policy frameworks and standardized impact metrics to realize its full investment potential.  
INTEGRATING THE SUSTAINABLE DEVELOPMENT GOALS (SDGS) INTO MAQASID AL-SHARI'A: A FRAMEWORK FOR MODERN ISLAMIC ECONOMIC LAW Muh. Nur; Shahinur Rahman; Emma Clark; Mutiara M
Sharia Oikonomia Law Journal Vol. 3 No. 4 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/solj.v3i4.2478

Abstract

The growing global emphasis on sustainable development has prompted renewed interest in aligning the United Nations’ Sustainable Development Goals (SDGs) with Islamic legal and ethical principles. This study explores the conceptual integration of the SDGs within the framework of Maqasid al-Shari‘a (the higher objectives of Islamic law), focusing on how Islamic economic law can operationalize sustainability through justice, equity, and human welfare. The research aims to construct a normative and practical framework that harmonizes the ethical imperatives of Maqasid al-Shari‘a with the multidimensional targets of the SDGs, particularly in areas of poverty alleviation, environmental protection, and social inclusion. A qualitative doctrinal approach is employed, combining textual analysis of classical Islamic legal sources with comparative evaluation of contemporary economic policies and global sustainability reports. The findings indicate that Maqasid al-Shari‘a naturally aligns with SDG principles through shared values such as preservation of life, intellect, wealth, lineage, and faith, forming a moral foundation for sustainable economic governance. The proposed framework demonstrates that integrating SDGs into Islamic legal thought can strengthen policy legitimacy, bridge ethical and developmental paradigms, and foster a holistic model for modern Islamic economic law.
Empowring Farmer Cooperatives Through Sustainable Cacai Fermentation And Processing Training In Central Sulawesi Muh Nur; Pong Krit; Siri Lek
Pengabdian: Jurnal Abdimas Vol. 3 No. 4 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/abdimas.v3i4.3298

Abstract

Background. Smallholder cocoa farmers in Central Sulawesi continue to face persistent challenges related to low product quality, weak post-harvest management, and limited value addition, which collectively reduce their competitiveness in both domestic and international markets. One critical bottleneck lies in inadequate fermentation and processing practices at the cooperative level. Purpose. This study aims to empower farmer cooperatives through sustainable cocoa fermentation and processing training to improve product quality, institutional capacity, and farmers’ economic resilience. Method. The research employed a participatory action research approach, integrating training workshops, hands-on demonstrations, mentoring, and pre–post evaluations involving members of selected farmer cooperatives. Data were collected through observations, interviews, focus group discussions, and quality assessment of fermented cocoa beans. Results. The results indicate significant improvements in farmers’ knowledge and skills related to standardized fermentation techniques, hygiene, and post-harvest handling. Cooperatives demonstrated enhanced consistency in fermentation quality, improved bean aroma and appearance, and increased awareness of sustainability principles. Moreover, institutional strengthening was observed through better collective management and decision-making within cooperatives. Conclusion. In conclusion, sustainable fermentation and processing training effectively empowers farmer cooperatives by improving cocoa quality and reinforcing cooperative capacity, thereby contributing to higher market value and long-term livelihood sustainability for cocoa farmers in Central Sulawesi.
Co-Authors A. Muid Fabanyo Abd Azis Muthalib Abd Azis Muthalib Abd. Azis Muthalib Abd. Azis Muthalib Abd. Azis Muthalib Abd. Azis Muthalib Abd. Azis Muthalib Abd. Azis Muthalib Abd. Aziz Muthalib Abdul Hakim Abdul Kadir Abdul Razak Abdul Razak Abdul Syaban Agussalim Agussalim Alfa Sari Ode Rusli Anas Sutrino Andi M. Budhihard Andi M. Budihard Arfin Bagea Arifuddin Mas'ud Aris Aris Arti Afriliani Asraf Asraf Asraf Asraf Asraf Asraf Asraf Asrul Jabani Azimah Haji Ali Bakhtiar Abbas Bakhtiar Abbas Bakhtiar Abbas Dedy Takdir Syaifuddin Eka Astiti Kumalasari Eka Sutisna Emma Clark Felipe Souza H. Samdin Hasriani Hasriani Hiendrawati Hiendrawati Ibnu Hajar Indira Yuana Indira Yuana Inggit Prawidya Jemadi Jemadi Jemi Pabisangan Tahirs Jusbair Baheri Kalsum, Ummy Kusman Paluala Kusman Paluala La Ode Hamida La Ode Muhammad Rickhzal Putra Mahmuddin A. Sabilalo Mahmudin A. Sabilalo Mahmudin A. Sabilalo Mufassir Mufassir Muh. Rezky Naim Muhammad Aditya Maryadi Muhammad Nuzul Qadri Muhammad Safrianto Muhammad Syukri Mutiara M Nasrul Nasrul Nasrullah Dalli Nina Anis Nita Hansita Novi Kristiani Saputri Nuralam Nuralam Pasrun Adam Pong Krit Putri Wulandari Rafaela Lima Rahmatia Rahmatia Ratih Primandari, Novegya Revo Adrian Muhaling Reyhan Dzikriansyah Suanrno dzikriansyah Reyhan Dzikriansyah Sunarno Rina Farah Rince Tambunan Rince Tambunan Rince Tambunan Risman Risman Risnawati Yusuf Ruslan Ruslan Sahbin Barqi Sahbin Barqi Sartika Sartika Shahinur Rahman Shamsul Anwar Siri Lek Suharti Supriaddin, Nofal Supriyadi Supriyadi Suryaningsih Suryaningsih Sutriyati Sutriyati Tinas Saputra Ummy Kalsum Wa Ode Juswati Wahyu Ramadhaning Bekti Wahyuni Rahmah Wahyuni Rahmah Willyam Lakebo Yusuf Jaya Saputra Zarina Zulkifli Zulkifli Zulkifli