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THE INFLUENCE OF SERVICE QUALITY, STORE ATMOSPHERE, AND CUSTOMER SATISFACTION ON REPURCHASE INTENTION OF FASHION PRODUCTS AT MECCA GALLERY STORE MATANGKULI Asfiani Rizkina; Halida Bahri; Ikramuddin; M. Subhan
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 5 (2025): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i5.733

Abstract

This study aims to determine the influence of service quality, store atmosphere, and customer satisfaction on the repurchase intention of fashion products at Mecca Gallery Store Matangkuli. The research method used in this study is a quantitative approach. The instruments in this study include validity and reliability tests, classical assumption tests such as normality, multicollinearity, and heteroscedasticity tests, determination test (R²), and hypothesis testing (t-test). The study was conducted on customers who had previously purchased fashion products at Mecca Gallery Store Matangkuli. The data used in this study is primary data collected through questionnaires distributed to 102 respondents. The data analysis technique employed is multiple linear regression analysis using SPSS 26.0. The results of this study indicate that, partially, the service quality variable does not have a significant effect on repurchase intention, while store atmosphere has a positive and significant effect on repurchase intention, and customer satisfaction also has a positive and significant effect on repurchase intention.
THE EFFECT BETWEEN COD AND BANK TRANSFER PAYMENT METHODS ON CONSUMER SATISFACTION IN MAKING ONLINE PURCHASE TRANSACTIONS : A CASE STUDY OF FEB UNIMAL STUDENTS -, Muhammad Fahminuddin; Samsul Bahri; Adnan; Halida Bahri
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 5 (2025): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i5.863

Abstract

This study aims to analyze the influence of Cash on Delivery (COD) and bank transfer payment methods on consumer satisfaction in online purchasing transactions among students of the Faculty of Economics and Business (FEB) at Malikussaleh University. The primary data for this research were obtained through questionnaires distributed to students who had previously made online purchases. The population consisted of 2,809 students, and using the Slovin formula with a 10% margin of error, a sample of 97 respondents was determined. This number was rounded up to 100 respondents for ease of analysis. The sampling technique used was purposive random sampling, with criteria including active student status and prior experience in online shopping. The results showed that both COD and bank transfer payment methods had a positive and significant effect on consumer satisfaction. The partial test results revealed a t-value of 9.033 for COD and 9.063 for bank transfer, both exceeding the t-table value of 1.660 with a significance level of 0.000, leading to the acceptance of hypotheses H1 and H2. The simultaneous test also confirmed that both independent variables together significantly affect consumer satisfaction, with an F-value of 713.640 and a significance level of 0.000. These findings indicate that the chosen payment method plays a crucial role in determining consumer satisfaction. COD tends to provide a higher sense of security, while bank transfers are perceived as faster and more efficient especially by students who are familiar with digital financial services.
THE EFFECT OF PRODUCT QUALITY, PRICE, AND LOCATIONON THE PURCHASE DECISION OF GAYO COFFEE POWDER AT RAKAN COFFEE STORE IN ACEH TENGAH REGENCY Laila Tussaa’dah; Halida Bahri; Mohd. Heikal; Jullimursyida
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1112

Abstract

This study aims to determine the partial effect of the variables Product Quality, Price, and Location on Purchase Decision. The data used in this study are primary data obtained by distributing questionnaires to 100 respondents. The questionnaire was tested using validity and reliability tests, with reliability measured using Cronbach’s Alpha method. Classical assumption tests include the normality test, multicollinearity test, and heteroscedasticity test. Hypothesis testing was conducted using the t-test (partial) and the coefficient of determination (R²). The data analysis technique employed was multiple linear regression with the help of SPSS version 26.
THE INFLUENCE OF WEBSITE QUALITY, PRICE, AND SERVICE QUALITY ON CUSTOMER SATISFACTION OF TOKOPEDIA E- COMMERCE (CASE STUDY ON STUDENTS OF THE FACULTY OF ECONOMICS AND BUSINESS, MALIKUSSALEH UNIVERSITY) Fitri Faryani Manik; Halida Bahri; Ikramuddin; T. Edyansyah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1119

Abstract

This study aims to analyze the influence of website quality, price, and service quality on customer satisfaction with e-commerce Tokopedia, with a case study on students of the Faculty of Economics and Business, Malikussaleh University. The research method used is a quantitative approach with purposive sampling technique involving 120 respondents. Data was collected through questionnaires and analyzed using multiple linear regression, t-test, F-test, and the coefficient of determination (R²). The results indicate that partially, website quality, price, and service quality have a positive and significant influence on customer satisfaction. Simultaneously, these three variables also have a significant effect on customer satisfaction, with a coefficient of determination value of 72.3%. These findings suggest that good website quality, competitive pricing, and satisfactory service are key factors in enhancing customer satisfaction with Tokopedia.
Pengaruh Persepsi Kemudahan, Persepsi Keamanan dan Efisiensi dalam Bertransaksi Digital pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Malikussaleh Norizam Azmi; Halida Bahri; Adnan Adnan; Hamdiah Hamdiah
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 2 No. 4 (2025): AGUSTUS - SEPTEMBER 2025
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

Kemajuan teknologi digital telah mendorong perubahan signifikan pada sistem pembayaran, termasuk implementasi Quick Response Code Indonesian Standard (QRIS) sebagai metode transaksi non-tunai yang praktis, efisien, dan aman. Namun, meskipun pengguna QRIS meningkat, adopsi di kalangan mahasiswa masih menghadapi kendala seperti persepsi kemudahan, keamanan, dan efisiensi yang belum optimal. Penelitian ini bertujuan untuk menganalisis pengaruh persepsi kemudahan, persepsi keamanan, dan efisiensi dalam bertransaksi digital terhadap minat penggunaan QRIS pada mahasiswa Fakultas Ekonomi dan Bisnis Universitas Malikussaleh. Penelitian menggunakan pendekatan kuantitatif dengan metode survei melalui kuesioner yang disebarkan kepada 126 responden yang dipilih menggunakan purposive sampling. Data dianalisis dengan regresi linier berganda melalui SPSS untuk menguji hubungan antar variabel. Hasil penelitian menunjukkan bahwa ketiga variabel independen berpengaruh positif terhadap minat penggunaan QRIS, dengan persepsi kemudahan dan efisiensi menjadi faktor dominan yang mendorong adopsi, sementara persepsi keamanan juga berkontribusi signifikan dalam membangun kepercayaan pengguna. Penelitian ini menyimpulkan bahwa peningkatan minat mahasiswa dalam menggunakan QRIS sangat dipengaruhi oleh kombinasi aspek kemudahan, keamanan, dan efisiensi. Implikasi praktis dari penelitian ini adalah pentingnya edukasi, peningkatan infrastruktur digital, serta strategi promosi yang menekankan keunggulan QRIS untuk mendorong literasi keuangan digital di kalangan generasi muda.
Pengaruh Kelengkapan Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian Pada Toko Hijrah Store (Studi Kasus: Pada Pelanggan Kota Lhokseumawe) Haulia Putri, Finni Syarra; Syamsul Bahri; Mohd. Heikal; Halida Bahri
Jurnal Intelek Insan Cendikia Vol. 2 No. 9 (2025): September 2025
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana kelengkapan produk, kualitas pelayanan, dan harga mempengaruhi keputusan pembelian pelanggan pada Toko Hijrah di Lhokseumawe. Latar belakang penelitian ini adalah tingginya persaingan di sektor ritel kecantikan dan meningkatnya kebutuhan masyarakat akan produk perawatan kulit dan perawatan tubuh. Hijrah Store menjadi salah satu pilihan utama konsumen karena dinilai memiliki produk yang lengkap, pelayanan yang baik, dan harga yang terjangkau.  Jenis penelitian ini adalah kuantitatif dan asosiatif, dengan menggunakan pendekatan survei. Sampel penelitian berjumlah 100 orang pelanggan Toko Hijrah yang dipilih secara purposive sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linier berganda dengan bantuan perangkat lunak SPSS, Variabel bebas dalam penelitian ini adalah kelengkapan produk (X1), kualitas pelayanan (X2), dan harga (X3), sedangkan variabel terikatnya adalah keputusan pembelian (Y). Hasil penelitian menunjukkan bahwa secara individual, ketiga variable kelengkapan produk, kualitas layanan, dan harga masing-masing memiliki pengaruh positif dan signifikan terhadap keputusan pembelian. Bersama- sama, ketiga variabel tersebut juga secara signifikan memengaruhi keputusan pembelian, dengan koefisien determinasi (R²) sebesar 556. Ini berarti 55. 6 % keputusan pembelian dapat dijelaskan oleh ketiga variabel ini, sedangkan sisanya dipengaruhi oleh faktor lain di luar cakupan penelitian ini.​ Berdasarkan temuan tersebut, maka disarankan agar manajemen Toko Hijrah terus meningkatkan ketersediaan produk, meningkatkan kualitas layanan, dan mempertahankan harga yang kompetitif guna mempertahankan dan meningkatkan loyalitas Pelanggan.