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Edy Prihantoro
Universitas Gunadarma
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : Devotion: Journal of Research and Community Service

 1 
The Influence of Information Quality and Public Relations Services at SMAN 7 Depok Using Whatsapp Group on Student Parent Satisfaction Ahmad Mulyadi; Edy Prihantoro
Devotion : Journal of Research and Community Service Vol. 6 No. 2 (2025): Devotion: Journal of Community Research
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v6i2.25430

Abstract

This study aims to analyze the influence of information quality and public relations (PR) service quality at SMAN 7 Depok, delivered via WhatsApp Group, on student parent satisfaction. Along with technological developments, digital communication platforms like WhatsApp have become essential for schools to deliver information and services to parents. In this context, accurate, relevant, and timely information, along with responsive and professional service, is crucial for enhancing parental satisfaction with school services. This research uses a quantitative approach with a survey method. The sample for this study comprises parents of 10th-grade students at SMAN 7 Depok who actively use WhatsApp Group as a communication medium with the school. Data collection was conducted through online questionnaires, and data analysis utilized regression testing to examine the relationship between the variables of information quality, service quality, and parent satisfaction. The results show that the quality of information and services provided through WhatsApp Group significantly influences student parent satisfaction. High-quality information, such as timeliness and accuracy, along with responsive service from the school, positively impacts the level of parental satisfaction. These findings provide valuable insights for schools in managing communication and services through digital media and encourage improvements in PR strategies to maintain strong relationships with parents.
Co-Authors A. Ramadhona Nilawati Abdullah Abdullah Abdullah Abdullah Ahmad Fatoni Ahmad Mulyadi Aisa Setiawati Amri Dunan, Amri Anacostia Kowanda Andriani, Mayla Putri Anindito, Bimo Triastiko Anis Nur Aulia Annisa ARIEF BUDI PRATOMO Artha Wiguna Artha Wiguna Asyifa Aulia Handayani Atit Pertiwi Azzahra, Afifah Berlian Ramadhaniati Christiana Wulandari Clarissa Nathania Octaviani Diana Sari Didin Mukodim Dinda Rakhma Fitriani Dwi Asih Haryanti Emilianshah Banowo Emilianshah Banowo Emilianshah Banowo Endah Purwitasari Erny Pratiwi Fajar Rizali Rakhman Fajar Rizali Rakhman Fajar Rizali Rakhman Ferdinand, Nikolas Firsta Putri Asa Poerwastita Fitrah Nur Islamiah Fitrah Nur Islamiah Haikal Ibnu Hakim Hanif Abdullah Herna Herna Hidayat Hidayat Hustinawaty Hustinawaty, Hustinawaty Irwandaru Dananjaya Karin Paula Iasha Damintana Khadijah, Amirah Siti Khalifah Althaf Naufaliza Repinda Putra Khazim, Iqbal Al Marina Agustina Mayla Putri Andriani Meta Savari Mieta Setyawati, Dyah Mohamad Wahyu Subakti Muhammad Ardya Dwi Putra Al Qindi Mujiyana Musti Ara Nada Nadhifah Kamilia Nadia Anisah Naifah, Nabila Rana Noviarohmah, Arista Noviawan Ohorella Noviawan Rasyid Ohorella Noviawan Rasyid Ohorella Noviawan Rasyid Ohorella Nur'afifah, Oktavia Nuriyati Samatan Ohorella, Noviawan Ohorella, Noviawan Rasyid Pitchan, Muhammad Adnan Pitoyo Prasetyo, Nurhadi Prihandoko Prihandoko Prihandoko Purwoko, Agus PUTRI WULANDARI Qodriyah, Laelatul Rajab Ritonga Ramadhani, Rizky Wulan Ratih Kusuma Ningrum Rila Setyaningsih Rila Setyaningsih Rio Setia Monata Rizky Wulan Ramadhani Rizky Wulan Ramadhani Rizky Wulan Ramadhani Rudito, Yeremia Yori Sabrina Rahma Utami Safitri Nur Aeni Sariyati Sariyati Sariyati Setyaningsih, Rila Setyawati, Dyah Mieta Siti Masitoh Siti Zulzilah Sugiharti Binastuti Suryarini Widodo Susilowati Dyah K Susilowati Dyah K Susilowati Dyah Kusumaningtyas Syahnidar Rahma Dwiani Tri Wahyu Retno Ningsih Trini Saptariani Tuti Widiastuti Utami, Sabrina Rahma Vani Sugiani Veithzal Rivai Zainal Widyaningsih, Winda Widyaningsih, Winda Wigustira, Monica Putri Wijaya, Widiastiana Vista Yusriadi, Harmin Yusuf Maulana