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Pengaruh Keamanan Transaksi Terhadap Kepercayaan Pengguna E-Wallet pada Platform E-Commerce Putriana, Septi Giseila; Yani, Rika; Putri, Nadia Ega; Maharani, Atika; Puspitasari, Putri; Hawia, Shilvani Laratika; Putri, Liana; Destiarini
ECONOMETRICS:Journal of Sustainable Economics and Management Vol. 2 No. 2 (2026): ECONOMETRICS: Journal of Sustainable Economics and Management
Publisher : ECONOMETRICS:Journal of Sustainable Economics and Management

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Abstract

The use of e-wallets in e-commerce transactions continues to increase, but on the other hand it still raises issues related to transaction security and protecting user data privacy. This community service activity is aimed at strengthening the understanding of Shopee users in Baturaja regarding the importance of maintaining account security, protecting personal data, and building a sense of trust when carrying out digital transactions. The aim of this activity is to provide education and assistance so that people are more aware of the risks of data misuse and online fraud. Implementation of activities is carried out through socialization, counseling, interactive discussions, as well as providing educational material to participants. The results of the activity showed that participants experienced an increase in understanding regarding the importance of transaction security and data privacy, accompanied by a change in attitude to being more careful in using e-wallets. Thus, this activity shows that digital education plays an effective role in supporting safer, more comfortable and trustworthy use of e-wallets.
BAGAIMANA CAMPAIGN KEAMANAN DATA MENDORONG REPURCHASE INTENTION PADA LAYANAN DIGITAL BANKING? Puspitasari, Putri; Sumarwan, Ujang; Nurhayati, Popong
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 02 (2026): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i02.57781

Abstract

Abstrak Perkembangan layanan perbankan digital meningkatkan pentingnya keamanan data dalam membangun kepercayaan dan mempertahankan penggunaan produk simpanan. Social media campaign menjadi strategi komunikasi untuk menyampaikan informasi keamanan data sekaligus memperkuat ekuitas brand. Penelitian ini bertujuan menganalisis pengaruh social media campaign terhadap brand awareness, brand image, brand trust, dan repurchase intention, serta menguji peran mediasi brand awareness, brand image, dan brand trust. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap nasabah Bank XYZ. Data dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa social media campaign berpengaruh positif dan signifikan terhadap brand awareness, brand image, dan brand trust. Ketiga variabel tersebut juga berpengaruh positif dan signifikan terhadap repurchase intention serta memediasi pengaruh social media campaign terhadap repurchase intention, dengan brand trust sebagai mediator yang memberikan pengaruh tidak langsung terbesar. Penelitian ini menyimpulkan bahwa efektivitas social media campaign dalam meningkatkan repurchase intention ditentukan oleh kemampuannya membangun ekuitas brand melalui komunikasi keamanan data yang relevan, konsisten, dan dapat dipercaya. Kata kunci: Brand, data security, digital banking, repurchase intention, social media campaign