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All Journal Ilmu Pendidikan MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN JURNAL BISNIS STRATEGI Jurnal Administrasi Bisnis Jurnal Penelitian Ekonomi dan Bisnis Benefit: Jurnal Manajemen dan Bisnis MANAJERIAL Jurnal Inovasi Bisnis (Inovbiz) JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Riset Bisnis dan Investasi Jurnal Bisnis dan Kewirausahaan Jurnal Pengabdian Dharma Laksana Revitalisasi : Jurnal Ilmu Manajemen BUDGETING : Journal of Business, Management and Accounting Airlangga Journal of Innovation Management Quantitative Economics and Management Studies Transformasi Manageria: Journal of Islamic Education Management Jurnal Manajemen dan Usahawan Indonesia JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Golden Ratio of Human Resource Management Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Jurnal Pengabdian Masyarakat Bestari (JPMB) Jurnal Pengabdian Mitra Masyarakat (JPMM) Jurnal Bisnis dan Kewirausahaan Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Nanggroe: Journal Of Scholarly Service Jurnal Pengabdian Masyarakat Bangsa Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Nanggroe: Journal of Scholarly Service VISA: Journal of Vision and Ideas JUAN: Jurnal Pengabdian Nusantara Jurnal Penelitian Multidisiplin Bangsa JABI: Jurnal Abdimas Bhakti Indonesia Jurnal Manajemen Maranatha
Sri Raharso
Politeknik Negeri Bandung
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Pengaruh Persepsi Kemudahan, Persepsi Kegunaan, dan Persepsi Kepercayaan terhadap Niat Menggunakan Mobile Banking: Kasus Penggunaan Aplikasi BCA Mobile di Kota Bandung Ghassani, Avisa; Raharso, Sri; Tiorida, Ermina
VISA: Journal of Vision and Ideas Vol. 4 No. 2 (2024): VISA: Journal of Vision and Ideas (In Press)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i2.3185

Abstract

BCA Mobile is one of the mobile banking applications involved in competition among four major banks in Indonesia. However, currently, the BCA Mobile application is experiencing slower growth compared to its competitors in terms of user numbers, transaction volume, and value. To enhance user intention to use the mobile banking application, ease of use and usefulness are crucial factors. The Technology Acceptance Model (TAM) approach is used to examine the influence of perceived ease of use and perceived usefulness on the intention to use the technology. Additionally, the phenomenon of phishing in the financial sector in Bandung City and the doubts among some users in Bandung about the security of the BCA Mobile application are also concerns addressed. Therefore, the perception of trust in security is also included in this study. This research employs a quantitative descriptive method, involving a population of 447,968 with a sample of 402 respondents selected through non-probability and purposive sampling. Primary data was collected through a five-point Likert scale questionnaire and analyzed using tests for validity, reliability, descriptive statistics, classical assumptions, correlation, multiple linear regression, coefficient of determination, and hypothesis testing. The research findings indicate that the instruments used are valid and reliable. On average, users of the BCA Mobile application in Bandung find the application easy to use, useful, and trust its security, with average response values >4.30. The study also found a strong correlation between the independent and dependent variables, demonstrating a positive and significant influence of perceived ease of use, usefulness, and trust on the intention to use the BCA Mobile application by 32.2%. The remaining 67.8% is influenced by factors outside the scope of this study's model.
Pengaruh Promosi Penjualan Trade-In terhadap Minat Beli Bright Gas (Studi Kota Bandung) Rahmawati, Putri Hasifah; Tiorida, Ermina; Raharso, Sri
REVITALISASI : Jurnal Ilmu Manajemen Vol 14 No 1 (2025): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v14i1.7257

Abstract

The use of non-subsidized LPG, Bright Gas, designated for middle and upper income households, always decreases every year, on the other side the use of LPG subsidized 3 Kg has increased. This condition indicates the low interest in buying bright gas in the community. One of the ways to increase the use of Bright Gas is by utilizing sales promotion programs, considering the long price difference between Bright Gas and LPG 3 Kg. This study aims to analyze the effect of trade-in sales promotion on Bright Gas buying interest among upper middle-income households in Bandung city. This study used quantitative methods with 183 samples determined using purposive sampling techniques, simple linear regression analysis was used in this study with the aid of SPSS software to measure the strength of the relationship between the variables in the study. The findings in this study show that trade-in sales promotion has a significant positive effect on Bright Gas buying interest.
Pengalaman Kegiatan Praktik Kerja Lapangan sebagai Pembelajaran Profesional Pada PT Bank X Al Ghifary, Muhammad Danish; Raharso, Sri; Tiorida, Ermina; Tjahjawati, Sri Surjani
Jurnal Pengabdian Masyarakat Bangsa Vol. 3 No. 9 (2025): November
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v3i9.3417

Abstract

laksanaan Praktik Kerja Lapangan (PKL) di PT Bank X bertujuan untuk memberikan pengalaman langsung kepada penulis dalam memahami proses operasional, sistem kearsipan, serta pelayanan nasabah pada sektor perbankan modern. Kegiatan ini menjadi sarana pembelajaran praktis yang menghubungkan teori perkuliahan dengan implementasi nyata di dunia kerja. Selama pelaksanaan PKL, penulis terlibat secara aktif dalam berbagai aktivitas, seperti membantu penyusunan laporan penjualan, pengelolaan arsip dan dokumen nasabah, pelaksanaan rapat internal, rekapitulasi serta tindak lanjut data nasabah, hingga mendukung kegiatan promosi melalui event open table bersama nasabah. Metode yang digunakan dalam kegiatan ini meliputi observasi langsung terhadap kegiatan operasional harian, partisipasi aktif dalam proses administrasi dan pelayanan, serta dokumentasi terhadap seluruh kegiatan yang berlangsung di lingkungan kerja. Dari hasil pelaksanaan PKL, penulis memperoleh pemahaman komprehensif mengenai bagaimana sistem pelayanan perbankan dijalankan secara profesional dengan mengedepankan prinsip ketelitian, dan kepuasan nasabah. Melalui pengalaman ini, penulis tidak hanya memperoleh pemahaman kontekstual mengenai praktik kerja di dunia perbankan, tetapi juga meningkatkan kesiapan profesional untuk menghadapi dunia kerja yang sesungguhnya.
Optimalisasi Efisiensi Administrasi Pengadaan Melalui Analisis Sistem General Requisition di PT X Sukmawati, Sheima; Raharso, Sri; Surjani, Sri; Tiorida, Ermina
Jurnal Penelitian Multidisiplin Bangsa Vol. 2 No. 7 (2025): Desember
Publisher : Amirul Bangun Bangsa Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpnmb.v2i7.653

Abstract

Penelitian ini bertujuan untuk menganalisis proses administrasi General Requisition (GR) yang diterapkan di PT X sebagai bagian penting dari sistem pengajuan kebutuhan barang dan jasa pada unit kerja. GR merupakan dokumen awal yang digunakan lokasi industri untuk menyampaikan permintaan operasional kepada kantor pusat sebelum diproses lebih lanjut. Penelitian menggunakan pendekatan deskriptif kualitatif melalui observasi langsung, analisis dokumen, serta wawancara informal dengan staf Divisi Human Resources & General Affairs (HRGA). Variabel penelitian mencakup kelengkapan dokumen GR, alur verifikasi, sistem pencatatan, serta koordinasi antar-divisi. Hasil penelitian menunjukkan bahwa PT X telah menjalankan proses administrasi GR secara terstruktur dan efektif dalam mendukung kelancaran operasional. Namun, terdapat peluang penguatan dalam aspek standarisasi dokumen serta pencatatan digital untuk mendukung efisiensi yang lebih optimal. Penelitian menyimpulkan bahwa administrasi GR PT X sudah berjalan baik, dan pengembangan berupa digitalisasi ringan dapat meningkatkan akurasi data serta mempermudah pemantauan dokumen.
Pengembangan dan Implementasi Sistem Tracking Dokumen Internal untuk Optimalisasi Kinerja Administrasi di Perusahaan Manufaktur Maghfyra, Yasyfa; Raharso, Sri; Riana Agustina, Siti
Jurnal Pengabdian Dharma Laksana Vol. 8 No. 1 (2025): JPDL (Jurnal Pengabdian Dharma Laksana)
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/j.pdl.v8i1.54920

Abstract

Kegiatan pengabdian kepada masyarakat ini dilaksanakan untuk menjawab kebutuhan efisiensi administrasi internal pada sebuah perusahaan manufaktur yang menghadapi tingginya volume memo dan email operasional tanpa adanya sistem pelacakan yang terintegrasi. Kondisi tersebut menyebabkan keterbatasan dalam monitoring status dokumen, kesulitan rekapitulasi, serta potensi keterlambatan tindak lanjut. Pengabdian ini bertujuan mengembangkan dan mengimplementasikan sistem tracking dokumen internal berbasis spreadsheet dan dashboard interaktif sebagai alat bantu pemantauan real-time yang mudah dioperasikan oleh staf administrasi. Kegiatan ini dilaksanakan melalui pendekatan pendampingan teknis berbasis observasi dan wawancara, dimulai dari pemetaan permasalahan operasional melalui observasi lapangan dan wawancara staf administrasi, dilanjutkan dengan perancangan solusi berupa Email Memo Tracking System berbasis Google Spreadsheet. Sistem kemudian diimplementasikan dalam periode uji coba terbatas dan diikuti dengan pendampingan teknis serta penyempurnaan fitur berdasarkan umpan balik pengguna. Hasil kegiatan menunjukkan adanya peningkatan kecepatan pencatatan, kemudahan pemantauan status memo, dan efektivitas rekapitulasi data melalui dashboard yang terintegrasi. Secara keseluruhan, kegiatan ini memberikan kontribusi berupa solusi digital yang mudah diterapkan, relevan dengan alur kerja perusahaan, dan mendukung peningkatan efisiensi administrasi. Temuan ini diharapkan dapat menjadi dasar pengembangan sistem yang lebih komprehensif di masa mendatang.
Pengalaman Pembelajaran Administrasi Bisnis Melalui Praktik Kerja Lapangan di Departemen Loss Prevention Sheraton Bandung Hotel dan Towers Firmana, Mohamad Raditya; Raharso, Sri; Tiorida, Ermina; Surjani, Sri
Jurnal Pengabdian Masyarakat Bangsa Vol. 3 No. 10 (2025): Desember
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v3i10.3515

Abstract

Praktik Kerja Lapangan (PKL) memberikan kesempatan bagi mahasiswa untuk mengaplikasikan ilmu administrasi bisnis secara langsung di dunia kerja. Kegiatan ini dilaksanakan di Departemen Loss Prevention Sheraton Bandung Hotel & Towers, sebuah hotel berbintang lima yang beroperasi di bawah jaringan Marriott International. Selama 26 minggu, mahasiswa terlibat dalam pengelolaan dokumen keamanan, absensi, pengendalian kunci, hingga pelaporan harian aktivitas keamanan hotel. Selain itu, mahasiswa juga mengikuti rangkaian kegiatan kesiapsiagaan bencana seperti briefing ERT, Fire Drill, Earthquake Readiness, serta Earthquake Simulation. Melalui pengalaman ini, mahasiswa tidak hanya mengembangkan keterampilan administrasi dan komunikasi, tetapi juga memahami pentingnya prosedur keselamatan, koordinasi kedaruratan, serta peran administrasi sebagai dasar pengambilan keputusan dalam manajemen keamanan hotel. Artikel ini memberikan gambaran menyeluruh mengenai pengalaman pembelajaran mahasiswa, analisis permasalahan yang ditemui, serta rekomendasi perbaikan sistem kerja berdasarkan teori administrasi bisnis.
Creation of Appsheet-Based Vendor Database System at Savoy Homann Hotel Purchasing Division Sawitri, Amalina; Raharso, Sri; Novalia, Sherry
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 1 (2025): Jurnal Teknologi dan Open Source, June 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i1.4390

Abstract

The tourism industry in Indonesia is experiencing rapid development. One of these industries is hospitality as a place for tourists to stay. In carrying out its operations, the hotel depends on vendors to meet the needs of goods and services. Therefore, the vendor selection stage needs to be done properly. An improper selection process can result in a mismatch between the goods received and the needs of the hotel. Based on these problems, this project was created with the aim of building an Appsheet-based vendor database system that contains complete information about vendor data and quality to support a better decision-making process. This project began with a needs analysis through interviews with Savoy Homann Hotel Purchasing. In addition, a literature study was conducted as a reference for designing solutions. Next, the system was developed and tested using the Blackbox Testing method and interviews. As a result, the system successfully fulfills all the company's needs, ranging from vendor data, product quality, to performance ratings. The test shows that the features run well and according to plan. In conclusion, this vendor database system effectively helps the Purchasing division in managing the procurement of goods and services more efficiently, structurally, and optimally.
Pengaruh E-Promotion Fintech terhadap Niat Penggunaan: Studi Kasus Pengguna SPayLater di Kota Bandung Azel, Giovanni; Tiorida, Ermina; Raharso, Sri
Jurnal Riset Bisnis dan Investasi Vol. 10 No. 1 (2026): April 2026
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid development of financial technology (fintech) in Indonesia has led to the significant growth of Buy Now Pay Later (BNPL) services, with SPayLater emerging as one of the leading providers actively utilizing digital promotion strategies. This study aims to examine the effect of e-promotion on users’ intention to use the SPayLater service in Bandung City. A quantitative research design with descriptive and causal approaches was employed. Data were collected through an online questionnaire administered to 130 active SPayLater users selected using purposive sampling. The research instrument was tested and confirmed to be valid and reliable, with a Cronbach’s Alpha value of 0.825. Descriptive statistical analysis indicates that both e-promotion and intention to use are perceived at good to high levels. The results of simple linear regression analysis reveal that e-promotion has a positive and significant effect on intention to use (β = 0.109; p < 0.001), with a coefficient of determination (R²) of 0.210. These findings suggest that e-promotion contributes to enhancing users’ intention to use SPayLater, although a substantial proportion of the variance is explained by other factors beyond the research model. Furthermore, two-way communication in digital promotion is identified as the most effective promotional dimension. This study recommends that service providers strengthen interactive and informative e-promotion strategies, while regulators enhance digital financial literacy initiatives to support the sustainable use of BNPL services.
Co-Authors Abdul Malik Sayuti Afina Azka Yasyifa Al Ghifary, Muhammad Danish Ardellia, Azahra Sazida Aryani, Desy Azel, Giovanni Azizah, Zahra Nur Chandra Budhi Septiyandi Chaniago, Harmon Dewi, Natasya Anjelina Efawati, Yen Fadhlurrohman, Muhammad Thoriq Fadlhurrohman, Fakhri Jubair Faras, Muhammad Naufal Rafi Fauziyyah, Fuzi Fauziyyah, Fuzi Firmana, Mohamad Raditya Firmansyah, Yayan Fujiasti, Sherry Novalia Fuzi Fauziyyah Ghassani, Avisa Gian Rachmana Putra Gina Annisa Putri Harmon Harmon Harmon, Harmon Lastari, Hidya Indira Lisha Adzanta Firmansyah M, Mukaram Ma'mun Sutisna Maghfyra, Yasyfa Marceilla Suryana Mariza Cindo Putri Maya Setiawardani Maya Setiawardani Maya Setyawardani, Maya Mohammad Rizal Gaffar Muhamad Raihan Zulfikar Mukaram Mukaram Mukaram Mukaram Mukaram Mukaram, Mukaram Nabila, Alya Putri Nazofatullidya Nova, Suherlan Novalia, Sherry Nugroho Hardiyanto Pravitasari, Endyastuti Putra, Gian Rachmana Putri, Gina Annisa Putri, Ivon Sandya Sari Putri, Mariza Cindo Putri, Zahra Qanitah Ferdyan Rahmawati, Putri Hasifah Rahmawati, Putri Hasifah Ramadhan, Salsa Putri Riana Agustina, Siti Sarah, Ira Siti Sawitri, Amalina Septokasya, Mochamad Fali Septyandi, Chandra Budhi Setiawardani, Maya Sholihati Amalia Sholihati Amalia Siti Samsiyah Purwaningsih Sri Surjani Tjahjawati Sri Suryani Tjahyawati, Sri Suryani Suhaeni, Tintin Suherlan Nova Sukmawati, Sheima Surjani, Sri Sutisna, Ma’mun Tangguh Dwi Pramono Thahjawati, Sri Surjani Tintin Suhaeni Tintin Suhaeni Tiorida, Ermina Titin Suhaeni Wahyu, Priya Perdana Yasyifa, Afina Azka Yasyifa, Afina Azka YAYAN FIRMANSYAH, YAYAN