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All Journal E-Journal Graduate MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen & Keuangan Jurnal Manajemen Indonesia JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Journal of Humanities and Social Studies Jurnal Doktor Manajemen (JDM) Jurnal Review Pendidikan dan Pengajaran (JRPP) Community Engagement and Emergence Journal (CEEJ) Jurnal Riset Bisnis dan Manajemen Jurnal Ilmiah Manajemen Kesatuan Randwick International of Social Science Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Berdikari : Jurnal Ekonomi dan Statistik Indonesia Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Journal of Social And Economics Research Innovative: Journal Of Social Science Research Ranah Research : Journal of Multidisciplinary Research and Development Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Jurnal Abdimas Peradaban journal of social and economic research Malahayati International Journal of Nursing and Health Science
Taufik Zulfikar
Lecturer, Magister Management, Sangga Buana University, Bandung, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Transportation Other

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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN YANG BERIMPLIKASI PADA LOYALITAS PASIEN KESEHATAN GIGI DAN MULUT (SURVEI DI UPTD PUSKESMAS RUSUNAWA KOTA BANDUNG) Yuliani, Yuliani; Zulfikar, Taufik; Sofia, Etty; Rulia, Rulia; Pratama, VIP
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.36799

Abstract

Pelayanan kesehatan merupakan kebutuhan penting dan hak mendasar masyarakat yang wajib diselenggarakan oleh Pemerintah. Kualitas layanan kesehatan menjadi aspek krusial yang perlu diperhatikan, mencakup indikator bukti fisik (Tangibles), keandalan (Reliability), ketanggapan (Responsiveness), jaminan (Assurance), dan empati (Empathy). Penelitian ini bertujuan untuk menganalisis kualitas layanan, kepuasan pasien, dan loyalitas pasien di Poli Gigi UPTD Puskesmas Rusunawa Kota Bandung. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan analisis data. Penelitian ini mengukur variabel kualitas layanan, kepuasan pasien, dan loyalitas pasien melalui survei terhadap responden. Hasil penelitian menunjukkan bahwa kualitas layanan memperoleh skor total 2.781 dengan rata-rata 3,49 menunjukkan persepsi sangat baik dari responden. Kepuasan pasien mendapat skor total 4.886 dengan rata-rata 3,25 menunjukkan tingkat kepuasan baik. Loyalitas pasien memiliki skor toral 1.275 dengan rata-rata 3,18, juga dalam kategori baik. Analisis lebih lanjut menunjukkan bahwa tidak terdapat pengaruh signifikan antara kualitas layanan terhadap kepuasan pasien dan loyalitas pasien, dengan p-value sebesar 0,001 dan t hitung masing-masing 4,369 dan 5,896. Namun, terdapat pengaruh signifikan antara kepuasan pasien dan loyalitas pasien dengan p-value sebesar 0,001 dan t hitung sebesar 4,512. Koefisien korelasi menunjukkan hubungan yang sangat kuat antara kualitas layanan dan kepuasan pasien (r = 0,706, R2 = 0,721) serta antara kualitas layanan, kepuasan pasien, dan loyalitas pasien (r = 0,878, R2 = 0,857). Hasil ini mengindikasikan bahwa kualitas layanan dan kepuasan pasien secara signifikan mempengaruhi loyalitas pasien, dengan implikasi penting bagi peningkatan kualitas pelayanan kesehatan di Puskesmas.
INFLUENCE OF COMPETENCE AND APPLICATION LOCAL GOVERNMENT INFORMATION SYSTEM (SIPD) ENCOURAGING THE QUALITY OF FINANCIAL MANAGEMENT AT THE REGIONAL SECRETARIAT OF WEST JAVA PROVINCE Susanti; Zulfikar, Taufik; Aripin, Zaenal
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 1 (2023): Jesocin - December
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

The purpose of this study was to find out how competence affects the quality of financial management, to find out how the application of local government information systems affects the quality of financial management and to find out how competence and application of local government information systems affect the quality of financial management at the Regional Secretariat of West Java Province . The method used is descriptive research, namely research that is used to analyze a research result but is not used to make broader conclusions. So there are independent variables and dependent variables. The data collection technique used was field research using a questionnaire with 95 respondents and library research. Based on the results of research conducted by the author, it can be seen that there is a positive influence between competence and the application of local government information systems in encouraging the quality of financial management at the Regional Secretariat of West Java Province. Meanwhile, based on statistical calculations using SPSS, the correlation coefficient obtained was 0.683 and the Coefficient of Determination was 0.467 or 46.7% and had a significance level of less than 0.05 so it was proven that competence and SIPD implementation had an influence on the quality of financial management at the Regional Secretariat West Java province.
INTEROPERABILITY AND COMPATIBILITY OF ELECTRONIC MEDICAL RECORDS IN ENHANCING HEALTHCARE SERVICE QUALITY: A CASE STUDY AT DR. ABDUL AZIZ REGIONAL HOSPITAL, SINGKAWANG Aprisipa, Aprisipa; Zulfikar, Taufik; Sofia Mariati Asnar, Etty
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 1 (2025)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v5i1.4216

Abstract

The implementation of Electronic Medical Records (EMR) in hospitals is a strategic step toward improving the quality of healthcare services. However, compatibility and interoperability issues with external systems remain major challenges, particularly in regional hospitals. This study aims to analyze the compatibility and interoperability of the EMR system at RSUD dr. Abdul Aziz Singkawang, as well as its impact on service quality. It also addresses research gaps concerning the lack of in-depth studies on technical barriers and infrastructure limitations in EMR implementation. Using a descriptive case study approach, data were collected through interviews, observations, and document analysis. The findings indicate that while the EMR system is compatible with most internal hospital systems, it faces significant interoperability challenges with external platforms, mainly due to data format discrepancies and limited IT infrastructure. Nevertheless, EMR implementation has successfully improved administrative efficiency, reduced documentation errors, and enhanced the quality of patient services. This study contributes to the literature on health information system integration in regional hospitals and recommends improving system interoperability and upgrading IT infrastructure as strategic actions to support the digital transformation of healthcare services.
Clinical pathways in patients with ischaemic stroke: Estimating mean length of stay and hospital costs Yuwono, Reinaldo Bobby; Zulfikar, Taufik; Malik, Rahadian
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 10 (2025): Volume 8 Number 10
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i10.1543

Abstract

Background: Effective and efficient healthcare services have become one of the priorities in the global health system, including in Indonesia. In an effort to improve quality and efficiency of care, various initiatives have been implemented by hospitals, one of which is the application of Clinical Pathways (CP). A Clinical Pathway is a systematic approach designed to provide evidence-based guidelines in managing patients with specific conditions, with the goal of improving quality, efficiency, and patient safety. Purpose: To analyze the effectiveness of clinical pathways on length of stay (LOS) and its implications for hospital costs in ischemic stroke patients. Method: This quantitative, analytical, observational study used a cross-sectional approach. Data collection was conducted retrospectively using secondary data from patient medical records, Clinical Pathway documents, and the Hospital Information System (SIMRS). This included all inpatients with ischemic stroke treated by the Social Security Administration at Hermina Hospital Solo during 2024. The sample size was determined using the Slovin formula with a 5% margin of error, resulting in a sample of 170 respondents. Results: Regression analysis showed that CP significantly affects LOS, with a regression coefficient indicating that increased adherence to CP can reduce LOS. LOS also has a significant effect on hospital costs, with a positive regression coefficient, meaning the longer the LOS, the higher the hospital cost. However, CP does not have a direct effect on hospital costs. Path analysis revealed an indirect effect of CP on hospital costs through LOS, indicating that improved CP adherence can reduce hospital costs by shortening LOS. Conclusion: That higher adherence to CP can shorten LOS and indirectly lower hospital costs. Hospital management is expected to conduct regular socialization, evaluation, and monitoring of CP implementation to achieve optimal service efficiency and cost control.
The Effect of Customer Relations and Marketing Communication on Competitive Advantage and Customer Loyalty Zulfikar, Taufik; Sucherly; Juju, Undang
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4062

Abstract

Competitive advantage is achieved when a company runs a marketing strategy by producing products and services different from those of other competitors and/or producing cheaper products and services, which creates a superior value. Repeat purchase is a manifestation of customer satisfaction with the value received, and customer loyalty reflects companies with competitive advantages. This research aims to determine the impact of customer relations and marketing communication on competitive advantage, which affects customer loyalty. The research method used is a survey aimed at 400 hotel customers, and the analytical instrument used is the Structural Equation Model (SEM). The research shows that there is an influence of competitive advantage on customer loyalty, Customer relationship, and marketing communication, which affect competitive advantage both partially and simultaneously. Customer loyalty will happen when a company has a competitive advantage, encouraged by customer relationships and optimal marketing communication. This research highlights that loyalty is not merely the outcome of customer satisfaction but is rooted in a firm’s ability to build trustful relationships, communicate effectively, and sustain competitive advantage.
PEMBERDAYAAN UMKM KELURAHAN SUKABUNGAH MELALUI STRATEGI PEMASARAN, PENETAPAN HARGA POKOK PRODUKSI, DAN EDUKASI PAJAK BERBASIS KOPERASI Kosasih, Kosasih; Vip Paramarta; Farida Yuliaty; Fitriana, Fitriana; Enung Susilawati; Erwan Komara; Taufik Zulfikar; Haddan Dongoran; Y. Ony Djogo; Zaenal Aripin; Erdi Maulana; Astrid Altaira Chandra; Rulia, Rulia
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 10 (2026): Maret 2026
Publisher : Bajang Institute

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Abstract

Program Pengabdian Kepada Masyarakat (PKM) ini bertujuan memberdayakan UMKM Kelurahan Sukabungah Kecamatan Sukajadi Kota Bandung khususnya di RW 07. Metode yang digunakan di PKM ini adalah observasi dan edukasi. Observasi lapangan dilakukan melalui urun rembug dengan Ketua RW, para tokoh masyarakat, dan penggerak PKK. Sedangkan edukasi dilakukan melalui pelatihan dan penyuluhan kepada para pelaku UMKM. Materi pelatihan meliputi pengelolaan koperasi, stratergi bisnis dan pemasaran, pengelolaan dana UMKM dan penetapan harga pokok. Luaran yang dihasilkan dari kegiatan PKM ini mencakup peningkatan kompetensi pelaku UMKM, terbentuknya koperasi terorganisir, modul pelatihan, dan publikasi ilmiah. Program dilaksanakan selama 2 bulan (Desember 2025 s.d. Januari 2026) dengan melibatkan kolaborasi antara tim dosen multidisiplin, mitra UMKM, Pemerintah setempat baik RW maupun Kelurahan. Keberlanjutan program akan diwujudkan melalui pendampingan terhadap UMKM dalam menjalankan koperasi dan mengelola usahanya sebagai wadah pemberdayaan berkelanjutan dan melibatkan mahasiswa dalam skema magang atau penelitian lanjutan.
Pengaruh Implementasi Rekam Medis Elektronik dan Pelatihan Terhadap Kinerja Tenaga Kesehatan dengan Motivasi Kerja Sebagai Variabel Intervening di Rumah Sakit Tentara Tingkat II Dustira Cimahi V. Tjandra, Martinus; Zulfikar, Taufik; Syahidin, Rukhiyat
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 2 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i2.2012

Abstract

Digital transformation has encouraged hospitals to implement Electronic Medical Records (EMR) and training to enhance healthcare workers' performance. This study analyzes the effect of EMR implementation and training on healthcare performance, with work motivation as a mediating variable at RST Tk II Dustira Cimahi. A quantitative survey was conducted with 310 respondents and analyzed using multiple linear regression, t-test, F-test, and Sobel test. Results indicate that EMR has a positive but not significant effect, while training positively and significantly affects both work motivation and performance. Work motivation significantly mediates the effect of EMR and training on performance. The study emphasizes that EMR effectiveness depends on work motivation and continuous training to optimize healthcare workers’ performance.
Co-Authors Adhi Al Hadi Haqq Ajie Kurniawan Aktris Monika Favorit Makbul Aprianti, Ine Aprisipa, Aprisipa Asnar, Etty Sofia Marianti Astrid Altaira Chandra Ayu Laili Rahmiyati Chaidir, John Didin Saepudin Djogo, Ony Enung Susilawati Erdi Maulana Erika Nurmartiani Ermawati Ermawati Erwan Komara Eva Rachmawati Farida Yuliati, Farida Farida Yuliaty Fauziadewi, Ridwani Fitriana Fitriana Fitriana Haddan Dongoran Ine Aprianti Islami , Ahkam Haqiqi Kadarisman, Sumeidi Kosasih KOSASIH KOSASIH, KOSASIH Kurniasih, Aas Malik, Rahadian Mansur, Muh Masnah, Masnah Millah, Fadli Millah, Fadli Saepul Muhammad Rizki mulyani, sri rochani Nova, Claryan Citra Nugroho, Taufan Nurmartiani, Erika Pamungkas, Bugie Zurisdianto Panjaitan, Biller Patrawan, Rizky Pratama, VIP Putri, Rabiah Demlinur Rika Kartika Rulia, Rulia SATRIYAS ILYAS Selvia Magdalena, Selvia Sofia Mariati Asnar, Etty Sofia, Etty Sri Rochani Sri Rochani Mulyani Sucherly Sumeidi Kadasrisman SUSANTI Syahidin, Rukhiyat Undang Juju Utoyo, Widjajanti V. Tjandra, Martinus Vip Paramarta Wijayanto, Arifin Wirawan, Chevie Y. Ony Djogo Yudha, Firman Mighty Yuliani Yuliani Yuwono, Reinaldo Bobby Zaenal Aripin