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All Journal Journal of Tropical Soils Manajemen Bisnis Kompetensi Planta Tropika Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) Agrin : Jurnal Penelitian Pertanian Dinamika Journal : Pengabdian Masyarakat Community Engagement and Emergence Journal (CEEJ) Enrichment : Journal of Management Ideguru: Jurnal Karya Ilmiah Guru Jurnal Cahaya Mandalika Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Social And Economics Research Journal Research of Social Science, Economics, and Management Innovative: Journal Of Social Science Research Jurnal Penelitian dan Pengabdian Masyarakat Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal International Journal of Teaching and Learning (INJOTEL) Maneggio journal of social and economic research Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal of Multidisciplinary Academic and Practice Studies
Saparso Saparso
Program studi Agroteknologi, Fakultas Pertanian, Universitas Jenderal Soedirman, Purwokerto
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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UNLEASHING MEDICAL TOURISM IN BANDUNG: OPPORTUNITIES, CHALLENGES, AND STRATEGIC INTERVENTIONS FOR GROWTH Siswanto, David Jefry; Wahyoedi, Soegeng; Saparso, Saparso
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 3 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

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Abstract

The global demand for medical tourism is on the rise, and Indonesia is poised to enter this market by leveraging its tourism capabilities. Bandung, the capital of West Java, is identified as a city with significant potential for cultivating this sector. This study seeks to explore, comprehend, and detail the possibilities for, and the actualization of, medical tourism in Bandung, alongside identifying the challenges faced during its implementation. A qualitative, descriptive research methodology has been employed to achieve these objectives. The author found that Bandung City is a city category that has high potential in the development of medical tourism and has the potential to increase the tourism sector that can support the improvement of health services. The development of medical tourism can increase GRDP growth by implementing collaboration between stakeholders based on the penta helix model. The potential of the tourism sector in Bandung City is scattered, such as shopping, culinary and education-based tourism. This can be in line with the growth of health facilities in Bandung City. To maintain the stability of this growth, there needs to be collaboration between stakeholders. Obstacles in the implementation of medical tourism in Bandung City are uneven health facilities and human resources, lack of international language usage and lack of publicity and promotion. Suggestions for the potential and application of medical tourism in Bandung City are the development of tourism infrastructure and facilities in the form of accessibility and amenity of tourist attractions and health facilities that support medical tourism programs need to be improved.
ANALISIS KUALITAS PRODUK, PELAYANAN DAN CITRA MEREK TERHADAP LOYALITAS YANG DI MEDIASI OLEH KEPUASAN PELANGGAN PADA KLINIK ERHA JAKARTA SELATAN Rini Putri Utami; Saparso, Saparso; Soegeng Wahyoedi
Journal of Social and Economics Research Vol 5 No 2 (2023): JSER, December 2023
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v5i2.305

Abstract

Penelitian ini bertujuan untuk menganalisa faktor yang dapat mempengaruhi loyalitas pelanggan. Variabel yang digunakan dalam penelitian ini adalah kualitas produk, kualitas pelayanan dan citra merek sebagai variabel independent, kepuasan pelanggan sebagai variabel mediasi dan loyalitas pelanggan sebagai variabel dependent. Metode yang digunakan alah dengan menyebarkan kuesioner kepada pelanggan klinik ERHA di Jakarta Selatan. Hasil penelitian yang telah dilakukan, menunjukkan bahwa (1) terdapat pengaruh yang signifikan antara kualitas produk terhadap loyalitas pelanggan, (2) kualitas pelayanan terhadap loyalitas pelanggan, dan (3) citra merek terhadap loyalitas pelanggan. Selain itu, ditemukan juga (4) terdapat pengaruh antara kualitas produk terhadap loyalitas pelanggan, (5) kualitas pelayanan terhadap loyalitas pelanggan, dan (6) citra merek terhadap kepuasan pelanggan. Secara tidak langsung, (7) kualitas produk mempengaruhi loyalitas pelanggan melalui peran kepuasan pelanggan. (8) Kualitas pelayanan juga mempengaruhi loyalitas pelanggan melalui peran kepuasan pelanggan. Terakhir adalah (9) citra merek yang mempengaruhi loyalitas pelanggan melalui peran kepuasan pelanggan.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS YANG DIMEDIASI OLEH KEPUASAN PASIEN TERHADAP LOYALITAS PASIEN RAWAT JALAN REHABILITASI MEDIK DI RSUD SAWAH BESAR JAKARTA PUSAT Vilomina Rosalia De’vega Renwarin; Budi Haryono; Saparso, Saparso
Journal of Social and Economics Research Vol 5 No 2 (2023): JSER, December 2023
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v5i2.319

Abstract

RSUD Sawah Besar Jakarta Pusat sebagai salah satu penyelenggara pelayanan kesehatan menjadikan ukuran kepuasan pasien sebagai dasar penilaian kualitas pelayanan dan fasilotas kesehatan. Kepuasan pasien mempunyai peranan dalam membentuk loyalitas pasien, dimana pasien yang puas terhadap kualitas pelayanan dan fasilitas kesehatan RSUD Sawah Besar Jakarta Pusat akan cenderung loyal dan akan merekomendasikan pelayanan RSUD Sawah Besar Jakarta Pusat ke rekan lainnya. Penelitian ini bertujuan untuk menganalisis pengaruh pengaruh kualitas pelayanan dan fasilitas yang dimediasi oleh kepuasan pasien terhadap loyalitas pasien rawat jalan Rehabilitasi Medik Di RSUD Sawah Besar Jakarta Pusat. Penelitian ini dilakukan di RSUD Sawah Besar Jakarta Pusat. Metode penelitian yaitu kuantitatif. Teknik pengambikan sampel menggunakan purposive sampling dengan jumlah responden sebanyak 80 orang. Pengumpulan data dilakukan dengan kuesioner dan teknik analisis data menggunakan analisis jalur (path analysis) dengan bantuan analisis SEM-PLS Hasil penelitian menyimpulkan bahwa kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap kepuasan pasien, fasilitas pelayanan tidak berpengaruh signifikan terhadap kepuasan pasien, kepuasan pasien memiliki pengaruh positif dan signifikan terhadap loyalitas pasien, kualitas pelayanan tidak berpengaruh signifikan terhadap terhadap loyalitas pasien, fasilitas pelayanan tidak berpengaruh signifikan terhadap loyalitas pasien, kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap loyalitas pasien yang dimediasi kepuasan pasien, fasilitas pelayanan berpengaruh signifikan terhadap loyalitas pasien yang dimediasi kepuasan pasien. Hasil penelitian diharapkan dapat menjaga kualitas pelayanan kesehatan serta meningkatkan kelengkapan fasilitas. Jika kepuasan pasien terpenuhi, maka loyalitas pasien akan tetap terjaga.
The Influence of Brand Image and Satisfaction on Loyalty Mediated by Customer Trust in the Janji Jiwa Coffee Brand, Jakarta Trifosa, Ni Made Gracia; Haryono, Budi; Saparso, Saparso
Journal Research of Social Science, Economics, and Management Vol. 4 No. 10 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i10.833

Abstract

Pengaruh Kualitas Dan Fasilitas Pelayanan Terhadap Loyalitas Pasien Pengguna BPJS Dengan Kepuasan Pasien Sebagai Variabel Intervening Pasaribu, Monica Widya; Saparso, Saparso; Purnama, Eka Dest
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 7 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i7.2715

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan fasilitas kesehatan terhadap kepuasan dan loyalitas pasien pengguna BPJS di Rumah Sakit Umum Daerah (RSUD) Pulang Pisau. Metode yang digunakan adalah penelitian asosiatif kausal dengan analisis Partial Least Square (PLS) pada 80 responden. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan fasilitas kesehatan secara signifikan berpengaruh positif terhadap kepuasan pasien, yang pada gilirannya memengaruhi loyalitas pasien. Namun, kepuasan pasien hanya mampu memediasi pengaruh fasilitas kesehatan terhadap loyalitas pasien, sementara hubungan antara kualitas pelayanan dan loyalitas tidak dimediasi oleh kepuasan pasien. Penelitian ini juga menemukan bahwa meskipun kualitas pelayanan dan fasilitas kesehatan cukup baik, masih terdapat ketidakpuasan yang perlu ditangani. Oleh karena itu, direkomendasikan agar RSUD Pulang Pisau meningkatkan kualitas pelayanan, seperti komunikasi petugas medis yang lebih ramah dan penanganan pasien yang lebih cepat, serta memperbaiki fasilitas kesehatan untuk meningkatkan kepuasan dan loyalitas pasien.
Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan yang Dimediasi oleh Kepuasan Pelanggan pada Sales Person Dealer Honda Studi WOM Cabang Jatibarang Rafsanzani, Mahdy Ardy; Saparso, Saparso; Teecoalu, Melitina
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4285

Abstract

WOM Finance is one of the multi-finance companies in Indonesia whose growth continues to increase. To be able to survive in the increasing competition in the field of financing services, Wom Finance continues to improve service quality which is expected to provide satisfaction value for customers and impact on customer loyalty to continue using financing services from Wom Finance. The purpose of this study was to determine and analyze the effect of service quality variables on customer loyalty mediated by customer satisfaction with a focus study on sales persons at Honda dealers in collaboration with the Jatibarang branch of Wom Finance. The number of respondents in this study were 73 respondents. The analysis technique used in this study is Path Analysis. The results of the analysis show that service quality has a positive effect on customer satisfaction and customer loyalty, customer satisfaction has a positive effect on customer loyalty but is not proven to have a positive effect on mediation relationships. The results of this study are expected to be a reference for Wom Finance and for companies in similar fields so that they are able to maintain and always improve service quality so that it has an impact on customer satisfaction and loyalty.”
CREATIVE LEARNING METHODS TO INCREASE CLASS PARTICIPATION AND PROBLEM SOLVING SKILLS OF STUDENTS IN GLOBAL PERSPECTIVES SUBJECTS IN GRADE IX (NINE) SMP SPK SAMARINDA Dewi Hanna Sri Wahyuli Siahaan; Saparso, Saparso; Dwi Muwarni, Elika; Prasasti, Sarah
International Journal of Teaching and Learning Vol. 2 No. 2 (2024): FEBRUARY
Publisher : Adisam Publisher

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Abstract

Schools play a crucial role in not only imparting knowledge but also in nurturing and enhancing students' abilities, equipping them to tackle the constant challenges they will encounter in various aspects of their lives. One way is to actively participate in class to improve problem solving skills. Based on the initial data collection carried out, it is known that Grade IX (Nine) students at SPK Samarinda Middle School exhibit a low level of problem-solving skills. The implementation of creative learning methods in Global Perspectives, a subject at SPK Samarinda Middle School, resulted in a remarkable increase in grade IX participation. The percentage rose from 49.76% to 76.68%, with a total of 26 students actively engaged.. Apart from that, teachers are also required to be creative teachers and can be facilitators with good planning, to be able to develop students' abilities, one of which is solving problems by considering various points of view and the impacts that will be affected. The creative learning methods used are: group activities, research, presentations, discussions and debates, were proven to be able to increase students' problem solving abilities from only 19.23% to 88.46%.
IMPLEMENTATION OF DIFFERENTIATED INSTRUCTION STRATEGY ASSISTED BY MEDIA WORD CARDS TO IMPROVE BEGINING READING SKILLS AT TK. KR. IMMANUEL SURABAYA Ita Christine Mergiwati; Saparso, Saparso; Dwi Murwani, Elika; Prasasti, Sarah
International Journal of Teaching and Learning Vol. 2 No. 2 (2024): FEBRUARY
Publisher : Adisam Publisher

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Abstract

This research aims to determine the implementation of differentiated instruction strategy assisted by word card media to improve the ability of beginning reading at TK. Kr. Immanuel Surabaya. This research was conducted on group B students totalling 16 students. This type of research is a classroom action research. The result of the research obtained are the in cycle 1 there were 7 students (43,75%) who experienced learning completeness with the achievement of early reading skills of 51.50%. The results of observations after cycle 1 showed that there were several students who had not yet achieved mastery of beginning reading skills due to lack of alphabetic ability, lack of phonemic ability and lack of appropriate learning methods based on student learning readiness. In the implementation of cycle 2, it was found that a total of 16 students (100%) experienced learning completeness with the achievement of beginning reading skills of (89.40%). The conclusion of this research is that the implementation of differentiated instruction strategy assisted by word card media contributes to improving students' beginning reading skills at TK. Kr. Immanuel Surabaya. This shows that with differentiated learning based on the diversity of students, it has a direct impact on improving the learning ability of these students.
Co-Authors Amelinda, Rita ANDI WIBOWO Angela, Margaret Caroline Anggita, Riris Aqmarina, Aqmarina Ari Handriatni Arief Sudarmaji, Arief Bambang Setiadi Bambang Siswanto Budi Haryono C. Tarumingkeng, Rudy Dewi Hanna Sri Wahyuli Siahaan Dwi Murwani, Elika Dwi Muwarni, Elika Febriansyah, Juan Ponce Enrile Feliciana, Feliciana Ginting, Imbri Fernando Gunardi , Wani Devita Haryono, Budi Hendrik, Hingrida Margarita Anastasia Heri Ariadi Heru Adi Djatmiko Hery Winoto TJ Ismangil, Ismangil Ita Christine Mergiwati Iwani, Amy Junaedi, Mahbub Khavid Faozi Khavid Faozi Lizardo, Jimmy Lorenza, Bella Melitina Tecoalu Murwani, Elika Dwi Nur, Subandi Pasaribu, Monica Widya Priswanto Priswanto, Priswanto Purnama, Eka Dest purnando, Hengki Rafsanzani, Mahdy Ardy Randi, Mohammad Jusuf Rif'an, Muhamamad Rif'an, Muhammad Rini Putri Utami Riruma, Olfien Rostaman Rutan Gunawan, Toto Sajuri, Sajuri Samego, Bony Sarah Prasasti Septiana, Diana K Setiawan, Monica Audina Shiddieq, Dja’far Silalahi, Haposan Januari Siswanto, David Jefry Soegeng Wahyoedi Stefanie, Nadia Cecilia Sucipto, Peni Supriyanto Supriyanto Susanto, Niken Hapsari Arimurti Suwarto Suwarto Syarifah, Kharirotus Tamam, Ibnu Tarigan, Krisnawati Tarumingkeng, Rudy C Taufiq, Ibnu Jafar Teecoalu, Melitina Tohari Tohari Trifosa, Ni Made Gracia Vilomina Rosalia De’vega Renwarin Wahyudin, Arif Widjaja, Daniel Wijaya, Endri Winoto, Herry