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Digital Transformation and Change Management: An Analysis of the Impact of Artificial Intelligence and Big Data Implementation on Organizational Performance Yesa Cahayaning Ramadhani; Dian Arlupi Utami
Maneggio Vol. 2 No. 1 (2025): Maneggio-Feb
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/tsp44n91

Abstract

Digital transformation through the application of artificial intelligence (AI) and big data has become a key strategy in improving organizational performance in various sectors. The implementation of these technologies enables increased operational efficiency, accelerated decision-making, and innovation in services and products. However, on the other hand, organizations face various challenges, including technology infrastructure readiness, employee resistance to change, and data security risks. Therefore, an effective change management strategy is needed to ensure the successful implementation of AI and big data in supporting digital transformation. This research uses a qualitative approach with case study method and literature review. Case studies were conducted on organizations that have implemented AI and big data to analyze their impact on operational performance and business strategy. Data was collected through in-depth interviews with key stakeholders, observation of work processes, and analysis of organizational documents. In addition, a literature review was used to identify findings from previous research on the enablers and barriers of digital technology implementation.  The results show that the implementation of AI and big data has a positive impact on organizational performance, especially in improving efficiency, decision-making accuracy, and innovation. However, successful implementation is strongly influenced by the organization's readiness to face technical and cultural challenges. Organizations that have visionary leadership, effective change management strategies, and training programs for employees tend to be more successful in adopting digital technologies.
Kajian Literatur Kebijakan Opsen (Pungutan Tambahan) Pajak Kendaraan Bermotor Dalam Mendorong Kemandirian Fiskal Daerah Aisyi Zifora Ghufron; Dian Arlupi Utami
Jurnal QOSIM : Jurnal Pendidikan, Sosial & Humaniora Vol 4 No 3 (2026): 2026
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/jq.v4i3.6407

Abstract

Kajian ini bertujuan menganalisis efektivitas kebijakan opsen pajak kendaraan bermotor dalam mendorong kemandirian fiskal daerah serta mengidentifikasi faktor-faktor yang memengaruhi keberhasilan implementasinya. Penelitian menggunakan pendekatan kajian literatur dengan desain narrative review terhadap artikel-artikel yang dipublikasikan dalam rentang 2019–2024 melalui basis data Google Scholar, Garuda, dan portal jurnal terakreditasi SINTA. Hasil kajian menunjukkan bahwa opsen PKB/BBNKB berkontribusi positif terhadap pertumbuhan pendapatan asli daerah kabupaten/kota, khususnya di wilayah dengan tingkat motorisasi tinggi dan sistem administrasi perpajakan yang memadai. Efektivitas kebijakan ini tidak terwujud secara otomatis, melainkan ditentukan oleh kualitas kapasitas administrasi perpajakan, kematangan infrastruktur digital, tingkat kepatuhan wajib pajak, serta keselarasan regulasi daerah dengan Undang-Undang Nomor 1 Tahun 2022. Temuan ini menegaskan bahwa optimalisasi opsen memerlukan keterpaduan antara desain kebijakan, kapasitas institusional, dan partisipasi aktif masyarakat agar manfaat fiskalnya dapat dirasakan secara merata di berbagai wilayah.
Penerapan Inovasi Pelayanan Publik Seblak Pedes Berbasis E-Government di Kantor Kecamatan Ngoro, Kabupaten Jombang Ria Fauziah; Dewi Fitrotus Sa’diyah; Yuni Lestari; Dian Arlupi Utami; Nabila Septia Rosa
Policy and Maritime Review VOLUME 5 NO 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/pmr.v5i1.92

Abstract

Public service innovation is a step toward improving the quality of services provided to the public. This study aims to analyze the implementation of the e-government based Seblak Pedes public service innovation at the Ngoro Subdistrict Office in Jombang Regency. The background for this study is the discrepancy between the objectives of the Seblak Pedes innovation and the reality on the ground. This study employs a qualitative approach using a descriptive method. In its implementation, the study draws upon e-government theory grounded in the key elements of successful e-government development, as identified by the Harvard JFK School of Government. This theory encompasses three main elements: Support, Capacity, and Value. Data were collected through interviews, observations, and documentation. Data analysis was conducted through the stages of data collection, data reduction, data presentation, and drawing conclusions. The results of the study indicate that the implementation of the Seblak Pedes public service innovation has not yet been optimal. Regarding the Support element, outreach was conducted only during the Seblak Pedes launch and was directed solely at village officials rather than the general public, and was subsequently carried out only through social media. Regarding the Capacity element, the availability of forms remains limited, and there is a shortage of human resources. Regarding the Value element, some members of the public still do not fully perceive the benefits of the Seblak Pedes innovation.
Analisis Pengelolaan Arsip Surat Masuk dan Surat Keluar di Desa Rangkah Kidul Kecamatan Sidoarjo Kabupaten Sidoarjo Inayatul Fajriyah; Dian Arlupi Utami
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.996

Abstract

Archives are documents stored by an institution responsible for managing documents or organizing archival programs. Archives have an important role as a source of information in an agency so it is important to research. This study aims to analyze the management of incoming and outgoing mail archives in Rangkah Kidul Village, Sidoarjo District using descriptive qualitative research methods with data collection techniques in the form of interviews, observation and documentation. The focus of this study is the management of archives from the stages of creation, use, maintenance and reduction of archives. Informants in this study with five informants. Data analysis techniques with data reduction, data presentation and conclusion drawing. The results of the study show that 1) the process of creating archives is running quite well supported by the use of the Ebuddy application, although it is still physical. 2) at the stage of archive use, searching is still done manually by searching one by one depending on one officer. 3) at the stage of archive maintenance, the storage process is based on the time of creation, but has not been sorted based on use value and there is no SOP. 4) at the stage of archive reduction, there has never been a transfer or destruction so all archives are still stored.
Analisis Pengelolaan Arsip Dinamis Aktif melalui Sistem E-Arsip di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Surabaya Afrila Devintan Triwulansari; Dian Arlupi Utami
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Juni: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v3i2.1066

Abstract

This research is motivated by the importance of electronic-based active records management in supporting effective government administration. The Surabaya City Human Resources Development Agency (BKPSDM) has implemented an e-Archive system to manage electronic records; however, several challenges still hinder its optimal utilization. This study aims to analyze the management of active records through the e-Archive system based on the electronic records life cycle proposed by Read and Ginn in Muhidin and Winata (2018), which consists of creation and storage, distribution and use, maintenance, and disposition. This study employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation, and analyzed using the Miles and Huberman model, including data reduction, data presentation, and conclusion drawing. The findings indicate that the e-Archive system provides adequate features, but its implementation has not been optimal across all stages of records management. Record creation and storage remain centralized in the Secretariat account and are not consistently carried out by all work units. System utilization in distribution and use is still limited. Archive Retention Schedule and filing features have not been fully utilized in the maintenance stage. Furthermore, records disposition is still conducted manually outside the system. Therefore, active records management through the e-Archive system at BKPSDM Surabaya has not been implemented optimally and comprehensively throughout the electronic records life cycle.
Evaluasi Pelaksanaan Pelatihan Pengawas Benih dan Bibit Tanaman Hutan di Badan Pengembangan Sumber Daya Manusia Provinsi Jawa Timur Daisy La Rosa Anggraini; Dian Arlupi Utami
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1159

Abstract

This study aims to describe the evaluation of the Forest Seed and Seedling Supervisor Training in East Java Province using the four levels of the Kirkpatrick Evaluation Model. The method used is descriptive qualitative, with data collection techniques through observation, interviews, and documentation, and data analysis carried out through three stages: data reduction, data presentation, and conclusion drawing. The results show that at the reaction level, participants were satisfied with the materials and facilities but less satisfied with the instructors, time, and training location. The learning level showed an increase in participants' knowledge, reflected in high learning motivation as well as differences between pre-test and post-test scores. At the behaviour level, changes in behaviour were found, such as in communication and time management. Meanwhile, the result level showed improvements in participants' performance quality, both individually and in teamwork. This research recommends improvements in schedule planning, location selection, and instructor selection based on pedagogical competence, maintaining the relevance of materials and calibrating test instruments, as well as the need for post-training monitoring and evaluation of behavioural changes and performance impacts among participants.
Penerapan Inovasi Pelayanan Publik Seblak Pedes Berbasis E-Government di Kantor Kecamatan Ngoro, Kabupaten Jombang Ria Fauziah; Dewi Fitrotus Sa’diyah; Yuni Lestari; Dian Arlupi Utami; Nabila Septia Rosa
Policy and Maritime Review VOLUME 5 NO 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/pmr.v5i1.92

Abstract

Public service innovation is a step toward improving the quality of services provided to the public. This study aims to analyze the implementation of the e-government based Seblak Pedes public service innovation at the Ngoro Subdistrict Office in Jombang Regency. The background for this study is the discrepancy between the objectives of the Seblak Pedes innovation and the reality on the ground. This study employs a qualitative approach using a descriptive method. In its implementation, the study draws upon e-government theory grounded in the key elements of successful e-government development, as identified by the Harvard JFK School of Government. This theory encompasses three main elements: Support, Capacity, and Value. Data were collected through interviews, observations, and documentation. Data analysis was conducted through the stages of data collection, data reduction, data presentation, and drawing conclusions. The results of the study indicate that the implementation of the Seblak Pedes public service innovation has not yet been optimal. Regarding the Support element, outreach was conducted only during the Seblak Pedes launch and was directed solely at village officials rather than the general public, and was subsequently carried out only through social media. Regarding the Capacity element, the availability of forms remains limited, and there is a shortage of human resources. Regarding the Value element, some members of the public still do not fully perceive the benefits of the Seblak Pedes innovation.
Co-Authors Adi Santoso Aditya Pratiwi Fitrianingrum Afrila Devintan Triwulansari Agus Nurofik Agus Prasetyawan Agus Prasetyawan AGUS PRASTYAWAN Agus Prastyawan Ahmad Salabi Aini, Khurotul Aisyi Zifora Ghufron Audi Faradilla Rachman Banuwati, Pungky Bayu Retno Budi Sulistiyo Nugroho Candra Sari, Dewi Cicha Isnain Dinda Kharisma Cindy Pramita Agustin Daisy La Rosa Anggraini Dewi Fitrotus Sa’diyah Dewi Fitrotus Sa’diyah Dhiazumar Falih Gani Ramadhan Dinata, Nadlirotul Azizah Febrianti, Talqimusholihah Ferdiansyah, Ilham Gading Gama Putra Gading Gamaputra Inayatul Fajriyah Indah Prabawati Indah Sahilla, Fenny INDIRA ZARA UTAMI Iqra Vidi Islamiya, Nur Aida Isnaini Fitri Effendi Karimah, Arzetya Fitri Al Kartika, Mutiara Krisna Dewi, Fifi Kunto Wibisono, Haryo Laskar Intifada Saifullah Fatah Wardana Lilian Christia Dharma Meirinawati Mifta, Aisha Rahma mohammadd, hafizhh Moll, Nadhifah Naflah Mulyoto, Syafira Tabithasari Nabila Septia Rosa Nadhifah Naflah Moll Naufal Hanif Ramadhan Ningrum Nungraina Lintang Alfrida, Tiara Normansyah Normansyah Noviyanti NOVIYANTI Nur Mahmudah, Laila Pakpahan, Ribca Angelia Prasetyawan, Agus Prasetyo I Prasetyo Isbandono Pratama Juliyanto, Andra Rachmah Amaretta, Fanni Ramadhani, Yesa Cahayaning Ria Fauziah Ria Fauziah Rika Suryanti Rizaldy Hafizh Imawan Rofiqoh Azmi, Putri Rohmi Nur Utami Salsabila Putri Difa Salsabilla, Sania Salma Setiani, Fatma Sasmita SETIAWAN JODI, I WAYAN GEDE ANTOK Sri Hartono Sri Hartono, Sri Sulistiyo Nugroho, Budi Teguh Cahyo Santoso Tiara Ningrum Nugraina L. A Vivid Violin WENI ROSDIANA Wibisono, Haryo Kunto Yasmin, Erika Yeni Yeni Yoga Pradana, Alfiano Septian Yuliansyah, Al Ridho Saqi'an Yuni Lestari Yuni Lestari Yuni Lestari Zam Zami, Muhammad Rifqi