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Journal : Jurnal Ilmiah Administrasi Publik (JI@P)

KUALITAS PELAYANAN PEMBAYARAN PASIEN UMUM PADA KASIR RUMAH SAKIT UMUM DAERAH (RSUD) CARUBAN KABUPATEN MADIUN Maryani, Sri; Suwardi, Suwardi; Sardjono, Herning Suryo
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10276

Abstract

ABSTRACT THE QUALITY OF PUBLIC PATIENT PAYMENT SERVICES AT CASHIER OF REGIONAL PUBLIC HOSPITAL (RSUD) CARUBAN MADIUN REGENCY Public service is an effort of state to fulfill the basic needs and rights of its citizens. Public service providers must stick to the principle of excellent service. RSUD Caruban in Madiun Regency is one of the public service providers in health sector. One of the non-medical service units in RSUD Caruban is cashier's payment service. However, there are still complaints from patients about the quality of the service. The purpose of this study is to analyze the quality of public patient payment services at the cashier of RSUD Caruban, Madiun Regency which was measured on five service dimensions, namely Tangibles, Responsiveness, Reliability, Assurance, and Empathy. This research was carried out at the RSUD Caruban, Madiun Regency. The population was all public patients at RSUD Caruban in Madiun Regency or their representative families. The sample was determined by Accidental sampling using Lemeshow formula, 96 people. Source of data consists of primary data and secondary data. Data collection techniques of this study using a questionnaire. Data were analyzed descriptively quantitatively with the help of frequency tables. The results of the study showed that the quality of public patient payment services at cashier of regional public hospital (RSUD) Caruban Madiun Regency is good. It is supported by average score result of 5 dimensions of the service. The first, the total average score of Tangibles is 3,86 which is included in good quality category. second, the total average score of Responsiveness is 4,14 which is included in good quality category. Third, the total average score of Reliability is 4,10 which is included in good quality category. Fourth, the total average score of Assurance is 4,17 which is included in good quality category. And fifth, the total average score of Empathy is 4,12 which is included in good quality category. Keywords: Service Quality, Tangibles, Responsiveness, Reliability, Assurance, Empathy
Co-Authors - Ardiansyah, - -, Lolytasari Ali, Waleed Amil, Amil Arfah, Arfah Ari Wardayani, Ari Ariadhy, Suseno Arrahman, Rudi Artawan Gede Astriani, Aveny Septi Bukman Lian, Bukman Cahyo, Bagas Dwi Dewi Rosanti, Dewi Diah Setyorini Gunawan Dian Mutiara, Dian Dwi Anggraeni Dwi Rohman Soleh, Dwi Rohman Ekowati Retnaningsih Ertinawati, Yuni Erwin Erwin Fertilita, Soilia Guswanto, Bambang Hendriya Hakim, Fikri Halim, Nurfadhlina Abdul Hamdi Hamdi Hendi Efendi, Hendi Husnul, Nisatami Ichsan Fauzi Rachman Icuk Rangga Bawono, Icuk Rangga Idha Sihwaningrum Jajang Jajang Jamilah, Ai Siti Nur Juwita, Diana karenina, Tili Kharisa, Aflakha Kulsum, Dewi Ummu Kusumasari, Wardany Larasti, Veny Limbar Jaya, Futu Widiana Mariani, Dini Martha Nengah Mufreni, Sadr Lufti Mugi Lestari, Mugi Mulki Indana Zulfa, Mulki Indana Munawwaroh, Zahrotul Neni Marlina Novriadhy, Dian Nunung Nurhayati Nunung Nurjanah Nurjamilah, Ai Siti Nurmiwati, Nurmiwati Nuryanto Nuryanto Oom Komalasari Pardomuan Robinson Sihombing Parji Parji Patimah, Siti Papat Pitrianti, Siti Primasari, Dwi Ammelia Galuh Purwantho, Herry Puspita, Shafa Nanda Qonitah Faizatul Fitriyah Rahman, Ichsan Fauzi Reni Oktarina Rifda Naufalin Rizqi, Safina Sabila ROHANA ROHANA Rusdi Machrizal Sardjono, Herning Suryo Sheilliarika, Wella Ayu Suhada, Dede Bagus Sulasih Sulasih Suparmanto Supriyanto Supriyanto Suroto Suroto Suwardi Suwardi Suyasa, Made Thursina, Mulyani Titin Setiartin, Titin Triyanna Widiyaningtyas Weni Novandari Wijayanto, Danur Wulandari, Ratna Rizky Yasinta, Tia Yayat Suryati Yogaswara, Angga Zaenafi, Zaenafi Zahratunnisa, Siti Fauziah