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All Journal Academica Politik Indonesia: Indonesian Political Science Review AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Khazanah Sosial Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Berajah Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Pajak dan Bisnis (Journal of Tax and Business) International Journal of Social Science, Education, Communication and Economics Prima Magistra: Jurnal Ilmiah Kependidikan Journal of Progressive Law and Legal Studies Jurnal Ilmiah Research Student Jurnal Akademik Pengabdian Masyarakat Jurnal Penelitian dan Pengkajian Ilmiah Jurnal Ilmiah Nusantara J-CEKI
Suasa Suasa
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Research Student

 1 
Kualitas Pelayanan Administrasi Kependudukan Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Tojo Una-Una Moh. Rizky Taftazany; Suasa Suasa; Muh Nawawi
JURNAL ILMIAH RESEARCH STUDENT Vol. 1 No. 4 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v1i4.1045

Abstract

In general, this research aims to find out the quality of Population Administration Services at the Population and Civil Registration Service of Tojo Una-Una Regency. In writing, this research uses a descriptive research method, namely research carried out in certain rules that exist in real life which describe and explain systematically and accurately the situation of the Quality of Population Administration Services at the Population and Civil Registration Service of Tojo Una-Una Regency. The basis of the research used is qualitative research. The theory used in this research is the theory of Zeithaml, Parasuraman, Bery and friends which includes five indicators, namely Physical Appearance, Reliability, Responsiveness, Assurance, and Empathy. The results of the research show that the Quality of Population Administration Services at the Population and Civil Registration Service of Tojo Una-Una Regency can be concluded that of the 5 (five) aspects used, namely Tangibles, Reliability, Responsiveness, Assurance and Empathy, 3 (three) aspects have worked well. optimal, namely Tangibles, Reliability, and Responsiveness. Meanwhile, 2 (two) aspects that have not run optimally are Assurance and Empathy.
Pelayanan Administrasi Terpadu Di Kecamatan Pasangkayu Kabupaten Pasangkayu Susriani Susriani; Suasa Suasa; Nawawi Natsir
JURNAL ILMIAH RESEARCH STUDENT Vol. 1 No. 4 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v1i4.1052

Abstract

The aim of this research is to determine Integrated Administrative Services in Pasangkayu District, Pasangkayu Regency, which is studied based on the work motivation theory model according to Parasuraman (1988: 69). Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Guarantee), Empathy (Empathy), Tangible (Direct evidence), The type of research used is qualitative descriptive with purposive selection of informants and the number of informants selected is 5 people using data collection techniques, 1). Observation, 2). Interview, 3) Documentation. By analyzing all the interview results. Results of Research on Integrated Administrative Services in Pasangkayu District, Pasangkayu Regency, Based on the results of the discussion using 5 (Five) Service Quality indicators for integrated administrative services at the Pasangkayu District Office, Pasangkayu Regency, the author can draw the conclusion that the results of the research conducted by the author in the Pasangkayu District Office, Pasangkayu Regency through observation and the results of direct interviews with several informants, from five dimensions/aspects of assessment of Reliability, Responsiveness, Assurance, Empathy, Tangible (direct evidence). The author concludes that the implementation of government public services in the Pasangkayu District office, Pasangkayu Regency, is measured from the five indicators, which are assessed as indicators/dimensions of Reliability,Responsiveness,Empathy,Tangible (Direct Evidence), whereas in Assurance indicators/dimensions whose results are still not working well
PENERAPAN E- GOVERNMENT DALAM PELAYANAN PUBLIK DI KELURAHAN TONDO KOTA PALU Gatot Susanto; Syahruddin Hattab; Suasa Suasa
JURNAL ILMIAH RESEARCH STUDENT Vol. 1 No. 5 (2024): Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v1i5.1191

Abstract

This research aims to determine the extent to which the application of E-Government is implemented in public services at the Tondo Village Office, Mantikulore District, Palu City, which is studied based on the theory of Application of E-Government or Electronic Service Systems by Richardus Eko Indrajit (2004) with three aspects / elements namely Support, Capacity, Value and this research uses a qualitative descriptive approach method. Based on the results of this research, the researcher concluded that the Implementation of E-Government in Public Services at the Tondo Subdistrict Office from several aspects/elements which are used as references in this research are as follows: Support, support from policy stakeholders in the form of Regulations, Implementation of E-Government. -Government in Tondo Village is regulated by Palu City Regional Regulation Number 10 of 2015 concerning the Implementation of One-Stop Integrated Services Article 1 which supports the implementation of E-Government within the Palu City Government. Capacity (Capabilities/Resources), Availability of financial resources originating from APBD funds and the availability of sufficient supporting facilities to support the implementation of E-Government at the Tondo Village Office. Value (Value/Benefits), the presence of E-Government is really wanted by the community because it can be accessed anywhere and at any time so that people don't have to queue at the Tondo Village Office, Mantikulore District, Palu City. However, there are still elderly people or people who do not understand gadgets or technology and prefer to come directly to the Tondo Village Office to handle files, as well as Human Resources who are less competent so that the implementation of E-Government at the Tondo Village Office is still a little lacking Maximum.
Co-Authors Abdul Rivai Adhwa Al Faatin Adika Tirta Atansyah Adinda Podung Adinda Prameswary Putry Aisyah Citra alfiah alfiah Alya Sasabila Yabiy Amelia Amelia Ani Susanti Anil Zikri Anisa Auliya Ario Ario Arsyad, Iin Asrifai Bahtiar Bahtiar Busran Busran Cakranegara, Pandu Adi Citra Lestari Dandan Haryono Darnawati, Darnawati Denis Tirtana Desinta Desinta Deswita Wulandari Dinda Ayu Sintawati Elin Elin Endang Ayu Rahmawati Ersa Amelia Vega Esra Citra Togatorop Eva Afrilia Fadilatunisa Fadilatunisa Faradila Oktafiani Fedrik Litaniawan Fidrawati, Fidrawati Fidya Fidya Firayani Firayani Fitri Almirah Maulidya Gatot Susanto Haedar Akib Haikal Putr Fachrezy Harifa Harifa Hasan Rachmany Hasanuddin Hasanuddin Hasbullah Hasbullah Hikma Hikma I Kade Sindya Sanjaya Indah Dwi Lestari Isna Tuainia Jesiyani Junetri Jihan Dzalfana Juniva Juniva Khattab, Syahruddin Lely Elviana Lia Natalia Sonda M. Mau, Rusli M., Mustainah Mashuri H Tahili Mateka, Sintia Dewi Megawati Megawati Meldi Meldi Moh Naif Moh Yusuf Moh. Rizky Taftazany Moh.Sukri Mohammad Irfan Mufti Muh Nawawi Muh. Nawawi Muhammad Afandi Muhammad Agung Ananta Praja Muhammad Rapi Muhammad Rapi Mustainah Mappatoba Mustakim, Fitri Nafadillah Nafadillah Natasya indriyanti Dg.Maralla Nawawi Natsir Nazwa Nazwa Nira Ramadhani M Novianti Dewi Lestari Nugraha, Rahadian Nur Adha Kausen Nur Agus Salim, Nur Agus Nur Rahmayanti Nuraisyah Nuraisyah Nuramanda Rizkiyah Nurfadhila Lapangandong Nurhayati Hamid Nurkotip, Nurkotip Pratiwi Pratiwi Putri Asti Sidik Rahmawati Halim Rasul, Aras Rini Nuraeni Ristamala Ristamala Risti Indah Sari F Rizky Meilani Safri Safri Samad, Muhammad Ahsan Sasterio, Sasterio Siti Anisah Siti Nurwahida Slamet Riadi Slamet Riadi Steven Ladjepe Sulfitri Husain Susanto, Moh.Rusnoto Susriani Susriani Syahruddin Hattab Tri Wahyuni Wahyu Aldat Wilda Wilda Yulvianti Hamidu