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The Mediating Role of E-Trust in the Relationship of E-Rating, E-Review, and Cash on Delivery System on Customer Purchasing Decisions: Evidence from Tiktok Shop Platform in Rantauprapat Nur Izzati Presty Utami; Zulkifli Musannip Efendi Siregar; Mulya Rafika
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3240

This study aims to determine the effect of e-rating, e-review, and the cash-on-delivery (COD) system on e-trust and also on online purchasing decisions on the TikTok shop platform in Rantauprapat. The population in this study are consumers who own the TikTok application and use the TikTok shop platform in Rantauprapat, whose number is not known with certainty. The number of samples used in this study was 100 people with certain predetermined criteria. Sampling using non-probability sampling technique with the purposive sampling method. The data used in this research is primary data. The data analysis tool used is SEM analysis with Smart PLS software tools. The results obtained from this study indicate that e-rating has no significant effect on purchasing decisions, e-rating has no significant effect on e-trust, e-review has no significant effect on purchasing decisions, e-review has a positive and significant effect on e-trust, cod payment system has no significant effect on purchasing decisions, the COD payment system has a positive and significant effect on e-trust, and e-trust has a positive and significant effect on purchasing decisions.

The Influence of Price, Product Quality, and Service Quality on Customer Satisfaction at Home Smart Rantauprapat Lia Safitri; Zulkifli Musannip Efendi Siregar; Mulya Rafika
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3241

Consumer satisfaction is an important element that must be created by all types of businesses. Researchers also agree that consumer satisfaction is a prerequisite for gaining loyalty from consumers, consumer loyalty that can make consumers come to buy products sold by sellers. The purpose of this study was to examine the effect of independent variables consisting of price, product quality, and service quality on consumer satisfaction who have shopped at Home Smart Rantauprapat. This study uses a quantitative approach, collecting data using a purposive sampling method, which means that researchers apply specific criteria in determining which respondents can be sampled in this study. The number of samples used in this study was 100 people with the specified criteria being consumers who had shopped at Home Smart Rantauprapat and were 18 years and over, which aims to get valid answers. The results of this study indicate that price has a positive and significant effect on customer satisfaction at Home Smart Rantauprapat, product quality is proven to have a positive effect on customer satisfaction at Home Smart Rantauprapat and the last variable, namely service quality, is also found to have a positive and significant effect on customer satisfaction that has been shopping at Home Smart Rantauprapat.

The Influence of Emotional Intelligence, Job Satisfaction, and Work Engagement on the Performance of Employees in the Labuhanbatu Regency’s Youth, Sports, Culture, and Tourism Services Sahmuddin Sahmuddin; Zulkifli Musannip Efendi Siregar; Fauziah Hanum
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 5 No 2 (2022): Sharia Economic: July, 2022
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v5i2.4027

This research aims to analyze the influence of emotional intelligence, job satisfaction, and work engagement on employee performance Department of Youth, Sports, Culture and Tourism, Labuhanbatu Regency. The population in this study was 70 people. The sampling technique uses saturated sampling. The sample size in this study was 70 people. The data collection method uses questionnaires. The results of multiple linear regression analysis obtained the equation Y = 3.457 + 0.356X1 + 0.372X2 + 0.253X3. In the partial test (t test) the regression coefficient of the emotional intelligence variable (X1) obtained a calculated t value of 2.473 > t table 1.996 which means that the variable emotional intelligence has a positive and significant effect on employee performance variables with a significant value of 0.016 < 0.05. The regression coefficient for the job satisfaction variable (X2) obtained a calculated t value of 3.161 > t table 1.996, which means that the job satisfaction variable has a positive and significant effect on the employee performance variable with a significant value of 0.002 < 0.05. The regression coefficient for the work engagement variable (X3) obtained a calculated t value of 2.480 > t table 1.996, which means that the work engagement variable has a positive and significant effect on the employee performance variable with a significant value of 0.016 < 0.05. The results of the F test obtained Fcount value of 32.244 > Ftable 2.74 with a significance value of 0.000 < 0.05, so it can be concluded that emotional intelligence, Job satisfaction, and work engagement simultaneously have a positive and significant effect on employee performance. The coefficient of determination test results show that the variables of emotional intelligence, job satisfaction, and work engagement have as much influence as 59.4% on employee performance variables, while the remaining 40.6% is influenced by other variables outside this research.

The Mediating Role of E-Trust in the Relationship of E-Rating, E-Review, and Cash on Delivery System on Customer Purchasing Decisions: Evidence from Tiktok Shop Platform in Rantauprapat Utami, Nur Izzati Presty; Siregar, Zulkifli Musannip Efendi; Rafika, Mulya
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3240

This study aims to determine the effect of e-rating, e-review, and the cash-on-delivery (COD) system on e-trust and also on online purchasing decisions on the TikTok shop platform in Rantauprapat. The population in this study are consumers who own the TikTok application and use the TikTok shop platform in Rantauprapat, whose number is not known with certainty. The number of samples used in this study was 100 people with certain predetermined criteria. Sampling using non-probability sampling technique with the purposive sampling method. The data used in this research is primary data. The data analysis tool used is SEM analysis with Smart PLS software tools. The results obtained from this study indicate that e-rating has no significant effect on purchasing decisions, e-rating has no significant effect on e-trust, e-review has no significant effect on purchasing decisions, e-review has a positive and significant effect on e-trust, cod payment system has no significant effect on purchasing decisions, the COD payment system has a positive and significant effect on e-trust, and e-trust has a positive and significant effect on purchasing decisions.

The Influence of Price, Product Quality, and Service Quality on Customer Satisfaction at Home Smart Rantauprapat Safitri, Lia; Siregar, Zulkifli Musannip Efendi; Rafika, Mulya
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3241

Consumer satisfaction is an important element that must be created by all types of businesses. Researchers also agree that consumer satisfaction is a prerequisite for gaining loyalty from consumers, consumer loyalty that can make consumers come to buy products sold by sellers. The purpose of this study was to examine the effect of independent variables consisting of price, product quality, and service quality on consumer satisfaction who have shopped at Home Smart Rantauprapat. This study uses a quantitative approach, collecting data using a purposive sampling method, which means that researchers apply specific criteria in determining which respondents can be sampled in this study. The number of samples used in this study was 100 people with the specified criteria being consumers who had shopped at Home Smart Rantauprapat and were 18 years and over, which aims to get valid answers. The results of this study indicate that price has a positive and significant effect on customer satisfaction at Home Smart Rantauprapat, product quality is proven to have a positive effect on customer satisfaction at Home Smart Rantauprapat and the last variable, namely service quality, is also found to have a positive and significant effect on customer satisfaction that has been shopping at Home Smart Rantauprapat.

The Influence of Emotional Intelligence, Job Satisfaction, and Work Engagement on the Performance of Employees in the Labuhanbatu Regency’s Youth, Sports, Culture, and Tourism Services Sahmuddin, Sahmuddin; Siregar, Zulkifli Musannip Efendi; Hanum, Fauziah
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 5 No 2 (2022): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v5i2.4027

This research aims to analyze the influence of emotional intelligence, job satisfaction, and work engagement on employee performance Department of Youth, Sports, Culture and Tourism, Labuhanbatu Regency. The population in this study was 70 people. The sampling technique uses saturated sampling. The sample size in this study was 70 people. The data collection method uses questionnaires. The results of multiple linear regression analysis obtained the equation Y = 3.457 + 0.356X1 + 0.372X2 + 0.253X3. In the partial test (t test) the regression coefficient of the emotional intelligence variable (X1) obtained a calculated t value of 2.473 > t table 1.996 which means that the variable emotional intelligence has a positive and significant effect on employee performance variables with a significant value of 0.016 < 0.05. The regression coefficient for the job satisfaction variable (X2) obtained a calculated t value of 3.161 > t table 1.996, which means that the job satisfaction variable has a positive and significant effect on the employee performance variable with a significant value of 0.002 < 0.05. The regression coefficient for the work engagement variable (X3) obtained a calculated t value of 2.480 > t table 1.996, which means that the work engagement variable has a positive and significant effect on the employee performance variable with a significant value of 0.016 < 0.05. The results of the F test obtained Fcount value of 32.244 > Ftable 2.74 with a significance value of 0.000 < 0.05, so it can be concluded that emotional intelligence, Job satisfaction, and work engagement simultaneously have a positive and significant effect on employee performance. The coefficient of determination test results show that the variables of emotional intelligence, job satisfaction, and work engagement have as much influence as 59.4% on employee performance variables, while the remaining 40.6% is influenced by other variables outside this research.

The Influence of Competency, Compensation, and Commitment on Employee Performance in the National Land Agency of the Labuhanbatu Regency Nasution, Naga Mulia; Siregar, Zulkifli Musannip Efendi; Harahap, Aziddin
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 5 No 2 (2022): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v5i2.4171

This research was conducted at the National Land Agency of Labuhanbatu Regency, to analyze the influence of competency, compensation, and commitment on employee performance. This research uses quantitative methods, with several analytical techniques such as classical assumption tests, multiple linear regression tests, hypothesis tests, and coefficient of determination tests. The results of this research show that all independent variables have a positive and significant influence on the dependent variable, this is proven through tests and F tests on the data in the research. The results of the t-test show that competency (X1) has a value of tcount (6.72) > ttable (1.66), which means Ha is accepted and Ho is rejected. Meanwhile, the significant value is smaller than the probability value of 0.05 or the significant value of 0.000 <0.05. Thus, it can be concluded that the competency variable (X1) has a positive and significant effect on employee performance. Compensation (X2) has a value of tcount (5.01) > ttable (1.66) which means Ha is accepted and Ho is rejected. Meanwhile, the significant value is smaller than the probability of 0.05 or 0.000 < 0.05. It can be concluded that compensation (X2) has a positive and significant effect on employee performance. Commitment (X3) has a value of tcount (12.28) > ttable (1.66) which means Ha is accepted and Ho is rejected, while the significant value is smaller than the probability of 0.05 or 0.000 < 0.05. Therefore, commitment (X3) has a positive and significant effect on employee performance. The results of the F test show that the Fcount value is 90.60 > Ftable 2.71 with a significance value of 0.000 < 0.05. From these results, it can be concluded that competency (X1), compensation (X2), and commitment (X3) simultaneously have a positive and significant effect on employee performance (Y).

The Influence of Marketing Mix and Service Quality on Consumer Satisfaction at the Palugada Nita Rap Bouquet Shop Debiana, Nita; Siregar, Zulkifli Musannip Efendi; Harahap, Aziddin
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 5 No 2 (2022): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v5i2.4172

The purpose of this research is to determine the influence of the marketing mix and service quality on consumer satisfaction at the Palugada Nita Rap Bouquet Shop with service quality as an intervening variable. Data processing techniques use SPSS data analysis. The population in this study were consumers at the Palugada Nita RapLabuhanbatu Bouquet Shop. The sample collection technique used was probability sampling which aimed at random sampling incidents, the number of samples used was 100 consumers at the Palugada Nita Rap Bouquet Shop. Researchers conclude that the Marketing Mix through Service Quality has a significant impact on Consumer Satisfaction in terms of the Sig value (0.000) which is less than 0.05. In the t-test, it is known that the Sig value is smaller than 0.05 and the calculated t value is greater than the t table (1.984), so it is concluded that the marketing mix and service quality have an independent (partial) impact on consumer satisfaction and it is concluded that the marketing mix and quality have a simultaneous impact on consumer satisfaction. based on the f test where the Sig value is smaller than 0.05 and the calculated f is greater than the f table (3.09). It is known that the direct impact that the Marketing Mix has on Consumer Satisfaction is 0.427 and the indirect impact is 0.289, so it can be concluded that the direct impact is 0.427 > from the indirect impact value of 0.289 and based on the R-Square of 0.916, the contribution value of the marketing mix through quality service to customer satisfaction, namely 91.6%.

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