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All Journal JURNAL RELASI STIE MANDALA JEMBER JAM : Jurnal Aplikasi Manajemen JURNAL EKONOMI AKUNTANSI DAN MANAJEMEN Bisma: Jurnal Bisnis dan Manajemen Jurnal Ilmiah Inovasi Jurnal Studi Guru dan Pembelajaran Jurnal Sains Manajemen dan Bisnis Indonesia Madaniya Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Simki Pedagogia Jurnal Abdimas Indonesia : Jurnal Abdimas Indonesia Jurnal Pengabdian Masyarakat Akademisi Acitya Wisesa: Journal of Multidisciplinary Research VALUE: Journal of Business Studies JPMA Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Relasi : Jurnal Ekonomi Jurnal EKOBIS (Kajian Ekonomi dan Bisnis) Journal of Professional Education Prosiding Seminar Nasional Ilmu Hukum eJEBA
Imam Suroso
Universitas Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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Analisis Pengaruh Variabel Kualitas Layanan Terhadap Kepuasan Pelanggan Apotek Kimia Farma Jember Choirunnisa' Kurnia Safitri; Ketut Indraningrat; Imam Suroso
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 4 No. 1 (2017): e-JEBA Volume 4 Nomor 1 Tahun 2017
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v4i1.4573

Abstract

This research aimed to analyze the effect of variable quality services to customer satisfaction in Kimia Farma PharmacyJember. The population in this research are customers of Kimia Farma Pharmacy Jember. Sampling method used is purposivesampling with the number of respondents 108 people. Variables used are 5 variables. This research located in Kimia FarmaPharmacy Jember. Primary data used in this research is the answer of the questionnaire, while secondary data in this study is ageneral overview of Kimia Farma, literature from many sources, and also from previous research. The analysis tool usedAnalysis Structural Equestion Modelling (SEM). The results showed that: 1) Physical evidence significantly effect oncustomer satisfaction in Kimia Farma Pharmacy Jember; 2) Reliability significantly effect on customer satisfaction in KimiaFarma Pharmacy Jember, and; 3) Responsiveness significantly effect on customer satisfaction in Kimia Farma PharmacyJember; 4) Assurance a significantly effect on customer satisfaction in Kimia Farma Pharmaciy Jember; 5) Empathysignificantly effect on customer satisfaction in Kimia Farma Pharmacy Jember.
Komparasi Pengaruh Langsung dan Tidak Langsung Merek dan Kualitas Produk terhadap Kepercayaan Konsumen dan Loyalitas Pelanggan Produk Tas Elizabeth di Wilayah Kota Jember Evrylia Tri Purnama Sari; Imam Suroso; Ketut Indraningrat
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 5 No. 2 (2018): e-JEBA Volume 5 Nomor 2 Tahun 2018
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v5i2.8650

Abstract

This study aimed to compare the direct and indirect influence between the brand, the quality of product to consumer confidence and customer loyalty in a bag branded products in the Elizabeth City area is categorized as research Jember.Penelitian explanation (explanatory research). The population in this study quantified by means of indicator multiplied by 15 parameters so that the sample n = 7 × 15 = 105, with a purposive sampling bag subscribers Elizabeth City Regional Jember. Data were collected using a questionnaire while the data analysis by SEM. The results of this study showed that the direct influence of brand on customer loyalty by 0.267 while not directly influence brand loyalty of 0.443 customers through customer confidence. Quality direct influence on customer loyalty by 1.022 while not directly influence the quality of the loyalty of 0.049 through trust. The conclusion in that brand and product quality influence on customer trust and customer loyalty Elizabeth bag products in the city of Jember. Companies need to pay attention to the quality of the product to increase the trust and loyalty of customers. Keywords: Quality Product, Brand, Trust, Loyalty
Pengaruh Bauran Pemasaran dalam Bisnis Konveksi Clothing Karikatur Bali Terhadap Kepuasan dan Loyalitas Konsumen Pada PT. Eka Jaya Makmur Bali Gde Made Oki Pranajaya; Imam Suroso; Bambang Irawan
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 6 No. 1 (2019): e-JEBA Volume 6 Nomor 1 Tahun 2019
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v6i1.11065

Abstract

This study aims to knowing the influence of marketing mix in Bali convection business on cunsomer satisfaction and loyalty in PT. Eka Jaya Makmur Bali. This study is explanatory research. Population is all tourism who visited and bought clothing product in outlet Eka Jaya Makmur Bali who didn't come from travel agent. The sampling method for this study was doing with accidental sampling technique and it got 126 respondents. Data analysis method is Structural Equation Modelling (SEM). The results of research are marketing mix which included product, price, place, and promotion have affected significantly towards customer's satisfaction. It indicated that selling product same as customer's needs and wants, the giving price is reached by consumers, location of buying product is strategic, and promotion same as consumer's hope. Marketing mix which included product, price, place, and promotion have not affected significantly towards customer's loyalty. It indicated that the selling product, the giving price, strategic location, and completed promotion could not change consumer to become loyalty at PT. Eka Jaya Makmur Bali. Customer's satisfaction have affected significantly towards customer's loyalty. It indicated that loyal customer is always feels satisfy with anything they received.Keywords: Customer's Satisfaction, Customer's Loyalty, Marketing mix, SEM.
LAW ENFORCEMENT ON ILLEGAL CIGARETTE DISTRIBUTION BY CUSTOMS INVESTIGATORS IN EAST JAVA I REGION Ardiansah, Wisnu; Sugiharto, Sugiharto; Suroso, Imam
Acitya Wisesa: Journal of Multidisciplinary Research Vol. 4 Issue 3 (2025)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/jmr.v4i3.851

Abstract

The circulation of illegal cigarettes is a serious challenge for the state in maintaining economic stability and public welfare. Many small cigarette entrepreneurs in Indonesia are concerned about the widespread distribution of illegal cigarettes. They are dissatisfied with the performance of Customs officers, who are perceived as not being stringent enough in enforcing regulations. The impact of the extensive circulation of illegal cigarettes, particularly those without excise stamps, causes legal cigarette entrepreneurs to face difficulties in competing, resulting in a decline in their production. Although many legal cigarette entrepreneurs have paid excise to the state, the reality is that the circulation of illegal cigarettes in the market is increasing, leading to a decrease in state revenue. Illegal cigarettes, sold at lower prices, tempt consumers to choose illegal products over legal and registered ones. This situation is very detrimental and highlights the need for firm and consistent actions from Customs officers. The Civil Servant Investigators (PPNS) of Customs and Excise play a crucial role in uncovering and taking action against such circulation within their jurisdiction. This study analyzes the efforts of the PPNS of Customs and Excise in uncovering illegal cigarettes at the Regional Office of the Directorate General of Customs and Excise of East Java I through a juridical-empirical approach. The research methodology involves document study, interviews, and direct observation. The results show measures such as increased supervision, socialization, inter-agency cooperation, and enforcement. Constraints include a lack of information regarding perpetrators and online circulation patterns. It is recommended that the PPNS enhance coordination, tracking systems, and regulations, as well as increase public awareness about the dangers of illegal cigarettes. These measures are expected to improve the effectiveness in handling the circulation of illegal cigarettes.
PENGARUH BRAND AWARENESS, ELECTRONIC WORD OF MOUTH, DAN CELEBRITY ENDORSMENT TERHADAP KEPUTUSAN PEMBELIAN PRODUK SKINCARE SOMETHINC DI TIKTOK SHOP Istiqomah, Latifah; Suroso, Imam; Fauziyyah, Salma; Khusna, Khanifatul
VALUE: Journal of Business Studies Vol. 4 No. 1 (2025): VALUE : Journal of Business Studies
Publisher : Study Program of Management Faculty of Economics and Business University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/value.v4i1.51798

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Brand Awareness, Electronic Word of Mouth, dan Celebrity Endorsement terhadap Keputusan Pembelian Produk Somehinc Skincare di TikTok Shop. Populasinya adalah setiap orang yang membeli produk skincare Somehinc di TikTok Shop. Teknik pengambilan sampel menggunakan purposive sampling yaitu metode penentuan sampel berdasarkan kriteria tertentu dengan jumlah responden minimal 21 x 5 = 105 responden. Untuk menganalisis data penelitian digunakan metode regresi linier berganda (analisis regresi berganda). Analisis regresi linier berganda merupakan analisis yang bertujuan untuk mengetahui pengaruh suatu variabel terhadap variabel lainnya dengan menggunakan software SPSS. Berdasarkan hasil pengujian dan pembahasan dalam penelitian ini diperoleh beberapa kesimpulan sebagai berikut: 1) Brand Awareness mempunyai pengaruh yang signifikan terhadap keputusan pembelian produk skincare Somethinc di TikTok Shop; 2) Electronic Word of Mouth mempunyai pengaruh yang signifikan terhadap keputusan pembelian produk skincare Somethinc di TikTok Shop; 3) Celebrity endorsement mempunyai pengaruh yang signifikan terhadap keputusan pembelian produk skincare Somethinc di TikTok Shop
Kewenangan Pengadilan Agama dalam Menyelesaikan Perceraian Nikah Campuran Mochammad Rohman Antoni; Imam Suroso
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 2 (2024): Juli : JURRISH: Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrish.v3i2.5198

Abstract

Every country has legal regulations governing marriage in an effort to create a clear legal basis for its implementation. Regulations regarding marriage in Indonesia in general and as a whole are regulated by Law Number 1 of 1974 concerning Marriage. Overall, Law Number 1 of 1974 concerning Marriage covers aspects relating to the requirements, procedures and rights inherent in couples who have legally entered into a marriage. Article 57 of the Marriage Law regulates mixed marriages, which are defined as marriages between two people who are subject to different laws in Indonesia because of their different nationalities. Divorce can occur in marriages, including mixed marriages. Divorce in a mixed marriage means a divorce that occurs between a husband and wife, one of whom is an Indonesian citizen (WNI) and the other is a foreign citizen (WNA). The laws and regulations governing mixed divorce are Law Number 1 of 1974 concerning Marriage and Law Number 12 of 2006 concerning Citizenship. In this research, examples of mixed divorce cases between Indonesian citizens and foreign citizens will be taken by studying the Putusan PA DENPASAR Nomor 406/Pdt.G/2020/PA.Dps which was decided at the Denpasar Religious Court, Denpasar City, Bali Province.
Potensi Limbah Industri Marmer sebagai Media Pembelajaran Kimia Kontekstual berbasis Green Chemistry di SMAN 1 Campurdarat Ariani, Dian; Pangestu, Divan Robi; Purwanto, Dwi; Amaliyah, Fitri; Suroso, Imam
Jurnal Simki Pedagogia Vol 8 No 2 (2025): Volume 8 Nomor 2 Tahun 2025
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jsp.v8i2.1111

Abstract

This study aims to explore the potential of marble industry waste as a contextual chemistry learning medium that supports environmentally friendly learning practices in a high school located in a marble-producing area. The research uses a descriptive qualitative method to investigate how marble waste, particularly in the form of calcium carbonate powder, can be utilized in chemistry learning to minimize the use of hazardous chemicals and reduce laboratory waste. Data were collected through field observations at local marble industries, interviews with industry workers and chemistry teachers, and documentation of the marble processing stages and waste materials. The data were analyzed using a descriptive technique to interpret the findings based on real conditions in the field. The results show that marble waste has significant potential to be used in simple chemistry experiments such as acid-base reactions, identification of chemical compounds, and the study of geological processes. The use of locally sourced waste materials enhances students' understanding of chemistry concepts, increases learning motivation, and contributes to a safer and more sustainable school laboratory environment. The findings suggest that local industrial materials can be integrated effectively into science education to create meaningful and environmentally responsible learning experiences.
Co-Authors A.A. Ketut Agung Cahyawan W Abdul Muhsyi Abdullah, Jihan Jannata Afini, Vivin Agung Budi Sulistiyo Alif Mirzania Alvan Sidiq Asbullah AMALIYAH, FITRI Ana Mufidah Andi Sularso Andi Sularso Andre Nanda Anggraini, Hilwa Angkat Samekto Aras Tulip Ardiansah, Wisnu Ardiansyah, Mochamad Wildan Arubina Bangsawan Bambang Irawan Biondi Prasadha Priyadhana Choirunnisa' Kurnia Safitri Deasy Wulandari Dessy Wulandari Dewi Prihatini Diah Yulisetiarini Dian Ariani Dimas Firman Kurniawan Dimas Firman Kurniawan, Dimas Firman Dini Optimasi, Dini Dinna Dewi, Almas Farah Dwi Andri Risqianto dwi purwanto Eka Bambang Gusminto Elok Sri Utami Evrylia Tri Purnama Sari Firgini Kuntoro Fitri Indah Sari Fitriani, Andini Nisya Furqoni, Deurucci Sabda Gde Made Oki Pranajaya Gusti Ayu Wulandari Hari Sukarno Hendra Musa Husnan, Abdul Indah Mawarni Indarto, Erik Wahyu Istiqomah, Latifah Ketut Indraningrat Khairuddin Khanifatul Khusna Lilik Farida Maemonah, Maemonah Mahdi Hendrich Maknun, Lu'lu'il Marita Pratisila Masnoni Melisa A Putri Mirzania, Alif Mirzania Mochammad Nasirudin Mochammad Rohman Antoni Mohammad Dimyati Muhajir, Mohammad Iqbal Muhammad Deni, Muhammad Nanda Revita Nelly Novi Puspitasari Nurhayati Nurhayati Nurhayati Nurhayati Nurul Qomariah Nurullah Hidajahningtyas Nurullah Hidajahningtyas, Nurullah Pangestu, Divan Robi Prasetyaningtyas, Susanti Puji Lestari Reski Fitriani Putri, Erina Minanda R. Andi Sularso R. Andi Sularso Rachmatul Istiqomah Ridahanum Akadjaja Ridwan Iskandar Roy Saleh Rudyanto, Tomy S. Sugiharto Salampessy, Haris Salma Fauziyyah Sri Wahyu Lely Hana Sudarna SUDARYANTO SUDARYANTO Susanti Prasetiyaningtiyas Suwandi Suwandi Tutik Pebrianti Vivin Avini Wishinta, Anisya Yudistya Zein Ghozali