p-Index From 2021 - 2026
9.335
P-Index
This Author published in this journals
All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Pendidikan Geografi Undiksha Media Komunikasi Geografi JURNAL MANAJEMEN MUTU PENDIDIKAN (JMMP) Tadbir : Jurnal Studi Manajemen Pendidikan DIKLUS: Jurnal Pendidikan Luar Sekolah Learning Community : Jurnal Pendidikan Luar Sekolah NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Comm-Edu (Community Education Journal) JURNAL PENDIDIKAN TAMBUSAI Jurnal Basicedu JURNAL GLOBAL EDUKASI Biolearning Journal JUDIKA (JURNAL PENDIDIKAN UNSIKA) EKONOMI BISNIS Al-Misbah : Jurnal Islamic Studies Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Pendidikan Luar Sekolah Jendela PLS: Jurnal Cendekiawan Ilmiah Pendidikan Luar Sekolah Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian UNDIKMA International Journal of Business, Law, and Education Jurnal Ilmiah Wahana Pendidikan Sivitas : Jurnal Pengabdian dan Pemberdayaan Masyarakat JES-MAT (Jurnal Edukasi dan Sains Matematika) Jurnal Cakrawala Informasi (JCI) Jurnal Basicedu Abdimas Indonesian Journal DEVOTE: Jurnal Pengabdian Masyarakat Global Innovative: Journal Of Social Science Research PERFECT EDUCATION FAIRY Jurnal Keguruan dan Ilmu Pendidikan (JKIP) Journal of Innovative and Creativity Jurnal Penelitian Pendidikan Indonesia Maneggio AN-NIDA: Jurnal Pendidikan Islam Konstruktivisme : Jurnal Pendidikan dan Pembelajaran J-CEKI Jurnal Keselamatan Transportasi Jalan Jurnal Intensi (Integrasi Riset Psikologi) Edumaspul: Jurnal Pendidikan
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : PERFECT EDUCATION FAIRY

Fintech Adoption and Customer Loyalty in Indonesian Banking: The Mediating Role of Trust in the Perceived Benefit–Risk Trade-Off Erika, Ria; Prastowo, Sugeng Lubar; Sutarjo, Sutarjo
PERFECT EDUCATION FAIRY Vol. 3 No. 3 (2025): PERFECT EDUCATION FAIRY
Publisher : PT. Batari Edu Calya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/pef.v3i3.1219

Abstract

Financial technology (fintech) is reshaping banking by offering efficiency and accessibility, yet customer loyalty depends on balancing perceived benefits and risks. This study examines how fintech adoption influences loyalty through the mediating role of trust, with perceived benefit and perceived risk as antecedents. A quantitative survey of 150 Bank Rakyat Indonesia (BRI) customers in Tangerang was analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results show that fintech adoption significantly increases perceived benefits, which positively affect trust, while perceived risk exerts a negative but insignificant influence. Trust does not directly predict loyalty but partially mediates the benefit–loyalty relationship. These findings highlight the benefit–risk trade-off in fintech adoption and underscore the importance of enhancing trust to sustain customer loyalty. The study contributes to fintech adoption theory and provides practical guidance for banks to improve customer experience while mitigating risks.
Co-Authors Abdul Muis ABDUL MUIS Adhityo Kuncoro Adi, Komang Budi Laksana Adisty Nabilah Fitri Afif, Rizky Aklil Ahmad Mujtaba Al Wahid, Salsabila Zalfa Amalia Firdausya Nurbaeti Andika, Sandy Andra, Nabila Dwi Anggi Arfianisa Armiyanti, Ni Putu Nita Novi Astuti, Nita Athori, Feri Firmansyah Atichasari, Anna Sofia Awaludin Sidik Ayu Andira Badeni Badeni, Badeni Bagas Firgiawan Ruhiyat Bahrum Kamil , Acep Bintang, Rini Sri Dadang Danugiri Daratista, Jeni Dayat Hidayat Desti Rafitri Dewi, Ni Putu Rahayu Mutiara Dhewangga Yudhistira Diah Pudjiastuti Dianingtyas Agustin Dini Handayani, Dini Dirja, Dirja Dwipawati, Ni Made Gunarsih Elawati, Elawati Elshifa, Aria Erika, Ria Fauziah, Restu Febi Kurniawan Febriana Ndaru Rosita Ferovina Wuntu, Happy Fitri, Mufidah Fitria, Nurul Jannah Lailatul Fitriana, Pipit Hadiwinarto Hadiwinarto Haifa Zahra , Wafa Haikal Yasin, Moch Iqbal Haribaik, Made Adelia Suryani Hendro Wibowo Hoerniasih, Nia Hoernisih, Nia Husniyah, Fatihatul Hutajulu, Rahel Carolin I Gede Algunadi I Gede Astra Wesnawa I Gusti Ayu Agung Darma Pertiwi I Kadek Arta I Ketut Suratha I Wayan Treman Ida Bagus Made Astawa IFAH KHADIJAH, IFAH Irvi Nurul Husna, Ade Irwan Agus Ivangga, Pyalda Monic Juliana, Made Winda Putri Karyawati, Lilis Kejora, Muhamad Taufik Bintang Khoirunnisa, Yunna Nur Khotimah, Siti Kusnul Koswara, Eko Kristiati, Aspi Kuniasih, Nunung Kusnandar, Agus Lailatul Fitria, Nurul Jannah Lilis Karyawati Ma'shum, Sya'roni Ma'shum Made Suryadi Maruli Tua Situmeang, Sahat Masruri Masruri Muhamad Nuzlan Fadhlillah Muhammad Kristiawan Muliana, I Made Wahyudi Muliyati, Muliyati Nabila, Anugrah Putri Napipah, Pipih Naufal Nazmuddin Neng Enab Siti. Z Ni Putu Manik Artini Nihayah, Maryama Nisa, Nurani Intan Nuraeni Nuraeni Nurfadilah, Sarah Nurul Ijatu Zahro Oktariyani, Ni Luh Kadek Rai Pambudi, Kurniawan Pane, Musa Darwin Prasandi, Muhamad Teddy Aditya Prastowo, Sugeng Pratiwi, Arofa Anggun Purnomo, Yudiyanto Joko Purwandari, Elce Puspa Rana, Diah Ayu Putri Wulandari Karimah Putu Indra Christiawan Rahmat, Ricky Rahmawati, Ni Luh Kadek Rahmi , Rahmi Rahmi Rahmi Ramdani, Reggina Fatma Ramlah Ramlah Ramlah Ratna Sari Dewi Ratna Sari Dewi Ria Kurniawati Rini Sri Bintang Rosari, Dini Rosita, Gusti Ayu Sabila, Siti Zahra Safuri Musa Sahat Maruli Tua Situmeang Samsir Nur Alam Santika, Tika Setya Wijayanta Setya Wijayanta Shafa AF, Nadziba Sholeh, Slemat Siti Aisyah Siti Khasana Somantri, Manap Sowiyah Sowiyah Sri Lestari Sri Utomo, Subagyo Sudarwan Danim Suditha, I Nyoman Sugeng Lubar Prastowo Sulton Djasmi Suminar, Uum Suparmi, Ni Wayan Ayu Surya, Rahadiyan sutarjo, i ketut Suwandi, Laudya Putri Syahril Effendi Tuti Alawiyah Utami, Wanda Yulia Utomo, Subagyo Sri Vania Nurfadilla Widagdo, Djoko Widari, Ni Nyoman Tuti Widyadhana, Azzahra Putri Wijayanti, Awit Wuntu, Happy Ferovina Yuliasari, Ida Ayu Laksmi Zahirah Amalia Zahra, Wafa Haifa