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Jaja Suteja
Universitas Pasundan
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Journal : iijse

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Exploration of Factors Influencing E-Trust and E-Loyalty Rachmat Gunawan; Jaja Suteja; Undang Juju
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.6941

Abstract

Electronic trust (e-trust) and electronic loyalty (e-loyalty) have always been important issues for online businesses. Understanding and awareness of the importance of creating e-trust and e-loyalty among business actors is still low. Analysis of the influencing factors is still minimal, so it cannot improve business performance. The purpose of this research is to comprehensively explore the factors that influence e-trust and e-loyalty, which has never been done before. The method used is library research in reputable journals, using critical analysis techniques. The results of the study found that there are 50 variables that influence e-trust: e-WOM, e-satisfaction, e-service quality, online shopping experience, privacy, security, online storage, website, expected product performance, loyalty, e-CRM, digital skills, internet, computer skills, security software, service features, perceived usefulness, brand image, price, post-sale treatment, merchant integrity, data integrity, assurance, ease of use, e-scape, responsiveness, customization, reputation, perceived familiarity, efficiency, customer service, social influence, deterrence, knowledge & experience, user interface quality, information quality, e-commerce, clear shopping process, reliable payment system, social commerce components, fulfilment/reliability, risk, perceived technology, previous/prior online purchase experience, service quality, system quality, WOM, corporate image, vendor capacity, and personal values. There are 46 variables that influence e-loyalty: e-trust, e-satisfaction, e-service quality, e-value, e-commitment, perceived privacy, perceived security, website quality, user interface design, internet, reliability, customer service & support, convenience, responsiveness, information quality, ease of use, switching barriers, e-recovery, brand image, price, e-CRM; e-WOM, consumer preferences, perceived usefulness, trust, perceived social presence, perceived enjoyment, perceived value, e-marketing, promotion, customer interface quality, service quality, technology trust, customization, interactivity, character, satisfaction, switching costs, cultivation, community, care, choice, e-brand love, web knowledge, innovativeness, and commitment. This research can be used as a guide and reference for researchers, stakeholders, and business actors, and it is hoped that further research can be carried out in other fields.
Co-Authors Abdullah Aji, Yunita Ahmad Nurhadi Andre Suryaningprang Andry Mochamad Ramdan Angel, Mary Annisa Nur Mayasari Ardi Gunardi Aria Aji Priyanto Arthur Simanjuntak Atang Hermawan Atty Tri Juniarti Azhar Affandi Bambang Setiawan Basuki Rahmat Basuki, Teguh Iman Cartono Cartono Dadang Suwanda Darta, Darta Darta, Darta Dede Yusuf Dedi Mulyadi Dewi Aprilia Ningrum Dewi Indah Dheni Harmaen Dudung Juhana Dwi Iin Kahinah EDDY JUSUF Elizabeth Tika Kristina Hartuti Ellen Rusliati Erik Syawal Alghifari Erika Erika Erna Herlinawati Ezra Karamang Faroh, Wahyu Nurul Fatma Lestari Fenny Damayanti Rusmana Fricilia, Frisca Gerinata Ginting Gerinata Ginting Gita Anggia Hamsinah Hamsinah Helmi, M. Nurman Herdian Wibawa Heru Setiawan Heru Setiawan Herwani, Aldrin Horas Djulius Horas Djulius Ida Yayu Nurul Hizqiyah Imam Santoso Iman Sudirman J. Juanim Jamaludin, Maun Karsa, Aldo Hermaya Aditiya Nur Khoiriyah Khoiriyah Khoiriyah Lestari Putri Liza Laila Nurwulan Masseni, Masseni Moh. Sidik Priadana Mohammad Sofyan Mohammad Sofyan MOHAMMAD SOFYAN Mokhamad Anwar Mokhamad Anwar, Mokhamad Muhammad Rida Abas Mukdad Ibrahim Mulyaningrum Mulyaningrum Munawar Asikin Muzaki Muzaki Nanda, Nabila Neni Sumarni Ningrum, Dewi Aprilia Nono Wibisono Nurul Jahidah Nurul Siti Jahidah Patrisius Seran Patrisius Seran, Patrisius Pery Sutisna Popo Suryana Popo Suryana Popo Suryana Rachmat Gunawan Rachmawaty Rachmawaty Rachmawaty Rachmawaty, Rachmawaty Rahmat Heryat Furqon Rani Janisa Auristi Ratna Rintaningrum, Ratna Ratu Hedy Syahidah Budiarti Renaldus Iwan Sumarta Riani, Dini Riyan Budiantoro Ruwanti Wulandari Sarman, Rohmat Sudirman, M. Iman Sugiyanto Sugiyanto Sugiyanto Sugiyanto Susan Sintia Ramdhani Susanti, Peni Sutiman Sutiman, Sutiman Suyatin Suyatin Sy. Nurul Syobah Syailendra Reza Irwansyah Rezeki Tahmat Tahmat Tedi Setiawan Thomas Sumarsan Goh Umi Narimawati Umi Narimawati Undang Juju Uus Toharudin Vicky Dwi Putra Wawan Supriyatna Widya Intan Sari Winston Manihuruk Yahya, Adibah Yeti Rosita Yoga Adiyanto, Yoga Yusuf Arifin Yusuf Ibrahim Zaenal Aripin Zulkarnaen, Wandy