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All Journal JURNAL BISNIS STRATEGI JURNAL SAINS PEMASARAN INDONESIA Jurnal Ilmu keperawatan Industrial and Systems Engineering Assessment Journal (INASEA) JAM : Jurnal Aplikasi Manajemen Jurnal Informatika dan Teknik Elektro Terapan ELKOMIKA: Jurnal Teknik Energi Elektrik, Teknik Telekomunikasi, & Teknik Elektronika Jurnal Dinamika Ekonomi dan Bisnis Syntax Literate: Jurnal Ilmiah Indonesia Martabe : Jurnal Pengabdian Kepada Masyarakat Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Majalah Ilmiah UNIKOM Jurnal Teknologi dan Informasi Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education Jurnal IMPACT: Implementation and Action JE (Journal of Empowerment) Al-Qalb : Jurnal Psikologi Islam FIKROH: JURNAL PEMIKIRAN DAN PENDIDIKAN ISLAM Journal of Robotics and Control (JRC) Community Engagement and Emergence Journal (CEEJ) Jurnal Pengabdian Dharma Bakti Humanism: Journal of Community Empowerment (HJCE) Journal of Community Empowerment for Health El-Qist : Journal of Islamic Economics and Business (JIEB) AL IQTISHOD: Jurnal Pemikiran dan Penelitian Ekonomi Islam Al-tsaman : Jurnal Ekonomi dan Keuangan Islam Indonesian Journal of Engineering Research Media Jurnal Informatika Jurnal Ekonomi Muria Jurnal Layanan Masyarakat Jurnal Keperawatan Klinis dan Komunitas (Clinical and Community Nursing Journal) Indonesian Journal of Nursing and Health Sciences (IJNHS) Jurnal Akuntansi dan Keuangan Indonesia Journal of Islamic Economics Lariba Jurnal Pengabdian Kreativitas Pendidikan Mahakam (JPKPM) West Science Journal Economic and Entrepreneurship Hikmayo: Jurnal Pengabdian Masyarakat FATAWA: Jurnal Pendidikan Agama Islam Jurnal Studi Manajemen Bisnis Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah BAABU AL-ILMI: Ekonomi dan Perbankan Syariah Global Insights in Management and Economic Research Jurnal Penelitian IPTEKS NurseLine Journal BISNIS : Jurnal Bisnis dan Manajemen Islam
Sutono Sutono
Program Studi Ilmu Keperawatan, FK UGM, Yogyakarta
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Pengaruh Kualitas Pelayanan Islami, Atribut Produk dan Religiusitas terhadap Kepuasan dan Loyalitas Nasabah Pada Bank Syariah Indonesia Cabang Kudus Sutono, Sutono; Wismar'ein, Dian; Fitri, Nadila
Jurnal BAABU AL-ILMI: Ekonomi dan Perbankan Syariah Vol 9, No 1 (2024): Islamic economics and banking research
Publisher : Universitas Islam Negeri Fatmawati Sukarno Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29300/ba.v9i1.3421

Abstract

The purpose of this study was to determine whether islamic service quality, product attributes and religiosity influence customer satisfaction and loyalty. The objects of this research are customers of Bank Syariah Indonesia Kudus Branch. This research was carried out by distributing questionnaires to 174 respondents using a purposive sampling technique, namely the researcher determined certain criteria to select consumers who would become respondents. The data analysis method uses SEM- AMOS v.24. Based on the results of this research, it shows that Islamic Service Quality has a positive and significant effect on customer satisfaction. Product attributes have a positive and significant effect on customer satisfaction. Religiosity has a negative and insignificant effect on customer satisfaction. Service quality has a positive and significant effect on customer loyalty. Product attributes have a positive and significant effect on customer loyalty. Religiosity has a negative and insignificant effect on customer loyalty. Satisfaction has a positive and significant effect on customer loyalty
The Quality of Mobile Banking Services For Bank Syariah Indonesia (BSI) Customer Satisfaction in Surabaya Sutono, Sutono; Kassim, Umar
Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah Vol 10, No 2 (2024)
Publisher : Faculty of Economics and Islamic Business, UIN Fatmawati Sukarno Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29300/aij.v10i2.3839

Abstract

This research aims to determine the influence of the quality of Bank Syariah Indonesia's mobile banking services (BSI Mobile) on customer satisfaction at Bank Syariah Indonesia KCP Diponegoro 2 Surabaya. The research method uses a quantitative approach. The population in this research is all BSI KCP Diponegoro 2 Surabaya customers. Meanwhile, the sample in this research is some BSI KCP Diponegoro 2 Surabaya customers who use the BSI Mobile application. Considering the large population so that the exact number cannot be known and the limited time in conducting research, this research uses the Lemeshow formula with a maximum estimate of 7% and an error rate of 5% as a guideline in finding the number of samples used. So through this technique a sample of 100 respondents was obtained. Data was collected through distributing questionnaires using incidental sampling technique. The data analysis process uses simple linear regression, hypothesis testing, and coefficient of determination. The research results show that the quality of BSI Mobile services has an influence on customer satisfaction. The influence between the independent variable and the dependent variable is 79.2%, while 20.8% is influenced by other factors not included in this research. This research can help increase customer satisfaction in using the BSI Mobile application.
Analisis Strategi Pemasaran Sales Generalis Produktif Dalam Penyaluran Kredit Mikro PT. Bank Mandiri KCP Kudus Alun Alun Anwar, Rahita Nadya; H, AG. Sunarno; Sutono, Sutono
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i9.61703

Abstract

This study analyzes the marketing strategies of Productive Generalist Sales (SGP) in microcredit distribution at PT Bank Mandiri KCP Kudus Alun-Alun. The study is based on Bank Mandiri’s strategic role as a state-owned bank distributing KUR and KUM loans to MSMEs, yet experiencing a decline in borrowers over the past five years. Using a qualitative descriptive method through interviews, observations, and documentation, the research employs SWOT analysis to identify internal and external factors affecting SGP performance. Findings show strengths in competitive credit products, experienced SGP staff, and strategic branch locations, while weaknesses include suboptimal digital promotion, inefficient outreach patterns, and relatively long disbursement processes. Opportunities come from government support, MSME market potential, and financial technology development, whereas threats include competition from fintech and rural banks, economic instability, and shifting customer preferences toward faster services. The resulting strategies include optimizing networks and flagship products (SO), strengthening brand image and fast services (ST), transforming promotions into digital platforms (WO), and enhancing SGP competence with product diversification (WT). The study concludes that the success of microcredit marketing strategies depends on leveraging internal strengths, external opportunities, technology-based innovations, and human resource capacity building. These findings contribute theoretically to SWOT-based microcredit marketing strategy models and provide managerial implications for improving Bank Mandiri’s credit distribution performance.
Pengaruh Job Insecurity dan Kepuasan Kerja Terhadap Kinerja Karyawan dengan Turnover Intention Sebagai Variabel Intervening pada Karyawan Outsourcing PT. Prima Mitra Laksana Pati Dewi, Rizka Puspita; Indaryani, Mamik; Sutono, Sutono
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i10.61747

Abstract

Penelitian ini bertujuan untuk menguji Pengaruh Job Insecurity dan Kepuasan Kerja terhadap Kinerja Karyawan dengan Turnover Intention sebagai variabel intervening pada karyawan outsourcing PT. Prima Mitra Laksana Pati. Data penelitian ini menggunakan data primer berupa kuisioner. Metode penentuan sampel menggunakan purposive sampling dan diperoleh sampel sebanyak 125 responden. Teknik analisis data yang digunakan dalam penelitian ini adalah (structural equation model) yang dioperasikan melalui program AMOS. Hasil penelitian ini menyatakan bahwa job insecurity berpengaruh positif dan signifikan terhadap turnover intention, kepuasan kerja berpengaruh negatif dan signfikan terhadap turnover intention, job insecurity berpengaruh negatif dan signfikan terhadap kinerja karyawan, kepuasan kerja berpengaruh positif dan signfikan terhadap kinerja karyawan, turnover intention berpengaruh negatif dan signifikan terhadap kinerja karyawan, turnover intention memediasi pengaruh job insecurity terhadap kinerja karyawan, turnover intention tidak mampu memediasi pengaruh tidak langsung kepuasan kerja terhadap kinerja karyawan.
Pengaruh Kualitas Pelayanan dan Tarif Paspor terhadap Kepuasan Pemohon dengan Pengalaman Pemohon sebagai Variabel Intervening Wiryani, Dian Anggraeni; Supriyono, Supriyono; Sutono, Sutono
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 5 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9371

Abstract

Penelitian ini menganalisis pengaruh kualitas pelayanan paspor, tarif paspor terhadap kepuasan pemohon dengan pengalaman pemohon sebagai variabel intervening pada Kantor Imigrasi Kelas I Non TPI Pati. Sampel penelitia 144 permohon pembuatan paspor pada Kantor Imigrasi Kelas I Non TPI Pati. Variabel penelitian ini yakni variabel endogen dalam penelitian ini meliputi: Kepuasan Pemohon (Y2), variabel interveningnya adalah Pengalaman Pemohon (Y1) dan variabel eksogen dalam penelitian ini meliputi: Kualitas Pelayanan (X1), dan Harga/tarif paspor (X2). Metode pengumpulan data menggunakan kuesioner. Uji Validitas dan Reliabilitas meliputi Convergence Validity, Average Variance Extracted (AVE), Discriminant Validity, Construct Reliability. Analisis data yang digunakan Analisis SEM (Structural Equation Modelling) versi 24. Hasil analisis menyimpulkan bahwa Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan Pemohon. Tarif Paspor berpengaruh positif dan signifikan terhadap Kepuasan Pemohon. Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Pengalaman Pemohon. Tarif paspor berpengaruh positif dan signifikan terhadap pengalaman pemohon. Pengalaman berpengaruh positif dan signifikan terhadap kepuasan pemohon pada Kantor Imigrasi Kelas I Non TPI Pati.
Ragam Media Pelatihan RJP di Indonesia: Sistematik Review Kosim, Maryami Yuliana; Sutono, Sutono
Jurnal Penelitian IPTEKS Vol. 10 No. 2 (2025): JURNAL PENELITIAN IPTEKS
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/penelitianipteks.v10i2.3594

Abstract

Latar belakang: Henti jantung masih menjadi masalah kesehatan masyarakat yang serius, dan kemampuan masyarakat awam dalam melakukan Resusitasi Jantung Paru (RJP) sangat penting untuk meningkatkan angka kelangsungan hidup.Tujuan: Penelitian ini bertujuan untuk menelaah secara sistematis jenis metode dan media pelatihan yang digunakan di Indonesia untuk RJP, mulai dari pendekatan konvensional hingga berbasis teknologi canggih.Metode: Studi ini merupakan telaah pustaka sistematik terhadap 18 artikel nasional yang diterbitkan pada rentang 2020–2025. Artikel dipilih berdasarkan kriteria inklusi yaitu studi yang melibatkan pelatihan RJP kepada masyarakat awam di Indonesia, dengan hasil berupa perubahan pengetahuan, keterampilan, atau retensi peserta. Pencarian literatur dilakukan melalui database Google Scholar dan Garuda menggunakan kata kunci: “pelatihan RJP”, “simulasi CPR”, “media edukatif”, dan “Indonesia”. Proses seleksi mengikuti alur PRISMA, dan penilaian kualitas studi dilakukan oleh dua reviewer independen menggunakan critical appraisal tools dari Joanna Briggs Institute (JBI). Ketidaksesuaian penilaian diselesaikan melalui diskusi panel hingga mencapai konsensus. Seluruh referensi dikelola dengan menggunakan aplikasi Mendneley untuk memudahkan pengorganisasian dan pelacakan sumber. Hasil: Hasil kajian menunjukkan keberagaman metode dan media pelatihan RJP, mulai dari demonstrasi tradisional hingga penggunaan manikin dengan parameter umpan balik serta aplikasi interaktif. Seluruh studi menunjukkan peningkatan pengetahuan dan keterampilan peserta. Ketersediaan media dan adaptasi kontekstual menjadi kunci keberhasilan pelatihan. Simpulan: Pelatihan RJP di Indonesia dapat dilaksanakan secara efektif melalui berbagai metode. Pelatih dianjurkan untuk menyesuaikan dan mengombinasikan alat bantu yang tersedia sesuai dengan tujuan pelatihan, ketersediaan sumber daya, dan profil peserta, guna menjamin terlaksananya RJP berkualitas tinggi
Modern Marketing Strategies to Build Customer Expectations on Wedding Organizer Services  Enter Management Kudus Hakim, Moh Lukman; Handoyo, Ag.Sunarno; Sutono, Sutono
Global Insights in Management and Economic Research Vol. 1 No. 3 (2025): Agustus 27, 2025
Publisher : INSPIRETECH GLOBAL INSIGHT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/Gimer.v1i03.19

Abstract

Purpose of the study: This study aims to analyze modern marketing strategies in building customer expectations for Enter Management Kudus wedding organizer services through the SWOT approach and the marketing mix framework (8P). Materials and methods: The research was conducted for one month at Enter Management Kudus, Purwosari, Central Java. Data were collected through observation, interviews, and documentation. Triangulation by source, technique, and time was applied to ensure data validity. Data analysis used the interactive Miles and Huberman model consisting of data reduction, data presentation, and conclusion drawing. Results: The findings show that Enter Management Kudus effectively implements key elements of modern marketing, including product diversification, flexible pricing, and digital promotion through social media. SWOT analysis positions the company in Quadrant I (aggressive strategy), highlighting strong internal capabilities and favorable external opportunities. Effective strategies include market expansion, service innovation aligned with current trends, and strengthening partnerships with local and national vendors. The company’s marketing approach integrates social media content, client testimonials, and creative collaborations, effectively shaping positive customer expectations and loyalty. Conclusions: Modern marketing strategies based on the 8P framework have strengthened Enter Management Kudus’s competitive position. The combination of service innovation, digital marketing, and customer relationship management successfully meets and exceeds client expectations. The results affirm that continuous innovation, consistent digital engagement, and quality enhancement are essential for sustaining customer satisfaction and brand growth in the wedding organizer industry.
Design of Early Child Growth Monitoring Media Sutono, Sutono; Fauzi, Hamdan Daalal; Rahayu, Bety Agustina
Indonesian Journal of Nursing and Health Sciences Vol 4 No 1 (2023): Indonesian Journal of Nursing and Health Sciences: April 2023
Publisher : CV. Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijnhs.v4i1.2061

Abstract

The golden generation is the successor of the nation. Seeing this, the growth and development of children must be monitored because this monitoring has the aim of finding irregularities early so that treatment can be carried out as soon as possible. Monitoring methods that are easy to carry out with results according to the guidelines are the facilities needed by caregivers. The purpose of this study was to design media for monitoring and development of early childhood at Littlecare PAUD. The action research method is used in this study. Implementation of these solutions is made systematically which includes health services and provides additional education or information. The activity was carried out from December 2022-April 2023. Respondents in this activity consisted of 3 admin teachers and 2 students. In the Design and Development of a Website-Based Child Development Measurement Application for Early Childhood Education in Little Care Yogyakarta, namely using the Software Development Life Cycle (SDLC) method. This new system provides convenience for its users compared to manual monitoring. This application has been designed according to the needs of the school, starting from facilitating the search for student data, knowing the current age, monitoring the growth and development of fine motor, gross motor, language, and socialization according to DDST. This application has also been designed with final conclusions regarding child development. The Little Pedia application that was compiled is stated to be able to help save time, make it easier to find student data when needed, as well as save the budget spent on reporting.
Analysis of Entrepreneurial Skills In Growing Competitive Advantages In "Fresh Milk" Micro, Small, And Medium Enterprises (MSMEs) In Gresik District Sutono, Sutono
El-Qist: Journal of Islamic Economics and Business (JIEB) Vol. 13 No. 1 (2023): April
Publisher : Islamic Economics Department, Faculty of Islamic Economics and Business, Sunan Ampel State Islamic University, Surabaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/elqist.2023.13.1.35-48

Abstract

This study investigates the role of entrepreneurial skills in enhancing competitive advantage among “Fresh Milk” Micro, Small, and Medium Enterprises (MSMEs) in Randu Padangan Village, Gresik, Indonesia. Employing a quantitative research design with a saturated sample of 37 entrepreneurs, the study utilized a structured questionnaire and SPSS-based statistical analysis, including t-tests and determination coefficient (R²) analysis. The results confirm that entrepreneurial skills significantly and positively influence competitive advantage, with a determination coefficient of 91.9%, indicating that nearly all competitive advantage can be attributed to the entrepreneurs’ competencies. The findings offer empirical evidence for the critical function of entrepreneurial capacity—even in low-formal-education settings—in driving rural MSME performance. This study provides a microeconomic lens on how technical, social, and managerial skills among grassroots dairy entrepreneurs contribute to resilience and differentiation in a highly competitive market. Its contribution to international discourse lies in framing entrepreneurial skill development as a vital mechanism for achieving sustainable local economic competitiveness. Future research may expand this framework to cross-country comparisons of MSME ecosystems, examine digital entrepreneurship interventions, or analyze how informal entrepreneurial learning influences sectoral innovation in emerging markets.
METODE PIECES DALAM PERANCANGAN GAME EDUKASI BELAJAR MUDAH BAHASA INGGRIS UNTUK ANAK USIA DINI BERBASIS ANDROID Sutono, Sutono; Rustandi, Dandi
Jurnal Informatika dan Teknik Elektro Terapan Vol. 10 No. 3 (2022)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v10i3.2673

Abstract

Pembelajaran game edukasi belajar mudah bahasa inggris ini adalah salah satu permainan yang dapat dimainkan oleh anak-anak. Permainan ini sangat membantu untuk anak usia dini untuk pemahaman Bahasa Inggris sebelum terjun ke sekolah sebagai alat pembelajaran di rumah agar menabah minat belajar Bahasa Inggris, pembelajaran ini adalah salah satu permainan anak yang dapat dijadikan sebagai sarana bermain dan menambah wawasan bagi anak.Untuk membuat proses belajar menjadi lebih menarik, penggunaan game sebagai media alternatif dalam penyampaian materi dianggap efektif karena game pada umumnya sering dimainkan banyak kalangan terutama kalangan anak-anak. Karena Psikologi anak adalah bermain. Pada proses penelitian jurnal ini, akan dirancang sebuah game untuk anak usia dini belajar mudah bahasa inggris, dengan menambahkannya efek suara dan animasi agar metode pembelajaran menjadi lebih menarik yang di mainkan di smart phone berbasis android.
Co-Authors A.A. Ketut Agung Cahyawan W Achmad, Bayu Fandi Adhari, Febryan Rizky Agung Subono Agustiana, Kamil Aditya Agustina Rahayu, Bety Agustiningsih Agustiningsih Akbar, Muhammad Feisal Al Afik, Al Anggraeni , Dewi Anwar, Rahita Nadya Apriana, I Wayan Agus Ardi , Bagus Kusuma Arif, Ahmad Syaiful Aristawati, Fatika Maya Arrifa'i, Abdul Rozak Ayusti, Anisa Okta Bayu Fandhi Achmad Budhiutama, Ngurah Arya Teguh Budhiutama, Ngurah Arya Teguh Budi Herdiana Dewi, Rizka Puspita Dibtyanusa, Ajib Edi Purwanto Eka, Andi Primafira Bumandava Eko Budi Santoso Eta Nuraini, Natalia Fachmi Tamzil Fajar, Ahmad Nur Faridhatun Faidah Fauzi, Hamdan Daalal Febiana Kistianti, Febiana Fitri, John Fitri, Nadila Ftiri Asriani, Ftiri Gilang Puspita Rini Ginting, S L B Ginting, Y R Girman, Girman Graha Bima Tara, Mukhammad Afif H, AG. Sunarno Haeruddin Haeruddin Hafild, Fanti Aldesia Hakim, Moh Lukman Handoyo, Ag.Sunarno Happy Indah Kusumawati Haryani Haryani Hendarni Wijaya, Norra Hendra Setiawan Henrikus, Yansen Heny Suseani Pangastuti Hera Nirwati Heru Sulistiyo, Heru Ignasia Yunita Sari Ika Puspitasari Indaryani, Mamik Indaryani Irawan Yuswono Iwan Harsono Jaelani, Lalan Jamroni, Jamroni Jana Utama, Jana Joko Utomo Judijanto, Loso Junianto, Pilifus Kassim, Umar Kertati Sumekar Kosim, Maryami Yuliana Krisnanda Kumara, Intan Fatah Kurniawan, Moh Bagus Kusumawinakyu, Titik Lukman Ade Chandra Maharani, Dewi Mamik Indaryani Manaf, Sodikin Manaf, Sodikin MI Ekatrina Wijayanti Mochamad Edris Mokhamad Arwani Mulawarman, Widyamike Gede musrifah, ai Nafi’ Inayati Zahro Nanere, Marthin Nasruddin Nasruddin Noor Latifah Nova Maulana Nuryanti, Ai Pradana, Jaya Purnama, Neng Intan Putri, Anindita Evelyn Jessica Raharmeni, Puji Rahayu, Bety Agustina Rahman, Muhammad Ihsan Fauzi Riana Sitawati, Riana Rukmono Siswishanto Rustandi, Dandi Saputra, Yogatama Sidiq Sarlina Sari Sirait, W A Sitiwati, Riana SRI SETIYARINI, SRI Subhan, Ali Suib, Suib Sumarni DW, Sumarni Suparno Suparno Supriatna, Cecep SUPRIYONO Supriyono Supriyono Susanti, Araesta Heryani Sutopo Sutopo Syahirul Alim Syifa Fauziah Taufiq Hidayat Totok Harjanto Tri Widayanti Wawan Joko Apriyanto, Wawan Joko Wicaksono, Mochamad Fajar Wimalastuti, Neng Winbaktianur, Winbaktianur Winbaktianur, Winbaktianur Wiryani, Dian Anggraeni Wismar'ein, Dian Wulandari, Putri Aulia Yuliandari, Kurnia Putri Yulianthi Maria, Debby Yulina Amry, Riza