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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Journal of Economics, Business, & Accountancy Ventura Jurnal Dimensi At-Tadbir : jurnal ilmiah manajemen Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Jurnal Pengabdian Al-Ikhlas Technologia: Jurnal Ilmiah Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen AL-ULUM : Jurnal Ilmu Sosial dan Humaniora International Journal of Science and Society (IJSOC) SMBJ: Strategic Management Business Journal Jurnal Manajemen, Organisasi, Dan Bisnis PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Applied Business and Administration Journal (ABAJ) Jurnal Intelek Insan Cendikia AT-TAKLIM: Jurnal Pendidikan Multidisiplin
Rahmi Widyanti
Magister Manajemen, Program Pascasarjana Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences Other

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Journal : Conference In Business, Accounting And Management (Cbam) 2012

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Kualitas Pelayanan Dan Pengaruhnya Terhadap Kepuasan Pelanggan (Studi Pada Pemerintah Kabupaten Barito Selatan Kalimantan Tengah) Rahmi Widyanti; - Kurniaty
Conference In Business, Accounting, And Management (CBAM) Vol 1, No 3 (2012): Conference In Business, Accounting And Management (Cbam) 2012
Publisher : Conference In Business, Accounting, And Management (CBAM)

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Abstract

This study aims to test the relationship between service quality to increase customer’s satisfaction of East Barito Local Goverment Central Kalimantan. Data were collected from societies of East Barito Local Goverment Central Kalimantan, 269 questionnaires were collected with cluster sampling and analyzed using statistical techniques Statistical Product and Service Solutioan (SPSS). The open questions are presented to explain service quality which a people needed. This study found that was strong influence of service quality to increase customer’s satisfaction are positively and significant affects directly. Build from the value of relationships of variables of service quality and customer satisfaction, it is obtain that the indicator of empathy is the most powerful indicator. Findings thisresearch proved that service quality to increase customers satisfaction. Even though value of this research could additional new framework of the human resource and marketing literature on two variables: service quality and customers satisfaction specially servive on government citizen of East Barito Local Goverment Central Kalimantan, which could be used in increasing customers satisfaction. However there are limitations in used statistical techniques and has not tested these variables results from service quality to increase customer’s satisfaction.Keyword : service quality, customers satisfaction
Co-Authors - Kurniaty Abdul Hadi Abdul Wahab Syahrani Abdurrahim Aida Vitria Aida Vitria Aida Vitria Aida Vitria Akbar Barito Putra Akhmad Jailani Fahmi Alsilva DamayantI Armanu Thoyib Armanu Thoyib Azahraty, Azahraty . Basuki Basuki , Basuki Basuki BASUKI BASUKI Bustani, Bustani Candrayanto Candrayanto Deli Anhar Deli Anhar Deli Anhar Deli Anhar Dwi Wahyu Artiningsih Erni Alfisah Ervica Zamilah Fahruni, Rifki Rinaldi Faisal Pratama Farida Yulianti Farida Yulianti Firdaus Firdaus Hanivah, Wydia Harunnurrasyid Harunnurrasyid Henny Yuliastri Husnurrofiq Husnurrofiq Husnurrofiq Husnurrofiq Husnurrofiq, Husnurrofiq Husnurropiq Husnurropiq Husnurropiq Husnurropiq Ikfan Rahmananda Ikhwani, Yusri Kaspul Ridani Kasyful Anwar Khuzaini Khuzaini Khuzaini Khuzani khuzaini, Khuzaini Khuzani Khuzaini Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty, Kurniaty Lamsah Lamsah M. Ma'ruf Abdullah Mahfuzah, Rina Sari Manalu, Puan Jelina Margono Setiawan Maskur Maskur Mira Yona Mohammad Zainul Mohammad Zainul Muhammad Hafidz Riyadi Muhammad Rizani Muhammad Yusri Dzal Yahya Muhammadun Muhammadun Mursanto Mursanto Mursanto Mursanto Mustakim Mustakim Nurhayati Nurhayati Purboyo, Purboyo Putri, Yunia Isyana Rabiatul Adawiah Raharjo, Mokhamad Ramdhani Ridho, Ihda Innar S. Purnamasari SANUSI SANUSI Sari, Hartika Solimun, Solimun Sri Langgeng Ratnasari Sri Waryuni Sulastini Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Syahrial Shaddiq Syakinah, Syakinah Unut Triyuliadi Vitria, Aida Winda Andriyani Zain Noktah Aslie Zaitunniah Desy Zelia . Hadist Zulfikar, Rizka Zulhidayat, Zulhidayat