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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Jurnal Ilmiah Telaah Manajemen Jurnal Bisnis dan Ekonomi Proceeding Fakultas Ekonomi E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JDM (Jurnal Dinamika Manajemen) Jurnal Mahasiswa Pasca Sarjana Media Ekonomi dan Manajemen Students´ Journal of Economic and Management Proceeding SENDI_U Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Mirai Management Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SENTRALISASI SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan IKRA-ITH ABDIMAS IKRA-ITH EKONOMIKA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management MBIA Jurnal Ekonomika Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Informatika Ekonomi Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ekonomi Dan Bisnis Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Economics and Digital Business Review Jurnal Ekonomika Jurnal Ekonomi Telaah Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Accounting and Finance Management (JAFM) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Pengabdian Pada Masyarakat Media Abdimas Jurnal Informatika Ekonomi Bisnis Riwayat: Educational Journal of History and Humanities Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat IIJSE Journal of Economics and Public Health Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Penelitian Pendidikan Indonesia Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Endang Tjahjaningsih
Universitas Stikubank
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PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN NASABAH SERTA DAMPAKNYA TERHADAP LOYALITAS NASABAH (STUDI KASUS PADA BCA BIZZ KCU SEMARANG) Tjahjaningsih, Endang; Dewi Setyani, 12.05.51.0010
Students Journal of Economic and Management Vol 5, No 2 (2016): Vol. 5 No. 2 (2016) Edisi Oktober 2016
Publisher : Students Journal of Economic and Management

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Abstract

The banking sector in recent years has rapid development. It is caused every kind of banking companies compete to retain customers who already owned, or add new prospective customers. Customer loyalty can be created through a strategy of improving the quality of services, products and increase customer satisfaction by companies to customers. The problem in this research is "The factors that influence loyalty of BCA Bizz KCU Semarang’s customers". This research examined two independent variables, quality service and quality products with customer mediation satisfaction as an intervening variable. The purpose of this research is to determine the influence of the quality of service and product quality to customer satisfaction and its impact on customer loyalty. This research was conducted by questionnaire to 100 customers of the total population of the BCA Bizz KCU Semarang’s customers as many as 1,316 customers using purposive sampling method. Then analysis to the obtained data using quantitative and qualitative analysis. Quantitative analysis includes the validity and reliability testing, test the coefficient of determination (R2), F test, hypothesis test (T test), and path analysis. Qualitative analysis is the interpretation of data obtained in the research and the results of data processing that has been carried out by giving a description and explanation. The results of this research indicate that all independent variables tested has significant and positive influence on customer loyalty through F test and T test, whereas the number R of 0.897 means 89.7% variation loyalty of BCA Bizz KCU Semarang’s customers which could be explained by the quality of service, product quality as well as customer satisfaction, and the remaining 10.3% is influenced by factors outside of this research. Keywords: Quality of Service, Product Quality, Customer Satisfaction, and Customer Loyalty.
PENGARUH KEPUASAN KERJA DAN MODAL PSIKOLOGIS TERHADAP KEINGINAN BERPINDAH MELALUI KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI (Studi Pada Pegawai PT. Bank Mandiri KCP.Bangkong Semarang) Apriliyana Megawati, 1352020094; Tjahjaningsih, Endang
Jurnal Mahasiswa Pasca Sarjana 2015: PERIODE KEDUA 2015
Publisher : Jurnal Mahasiswa Pasca Sarjana

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Abstract

The purpose of this study was to determine the effect job satisfaction, psychological capital and organizational commitment to Turnover Intention the employees of PT. Bank Mandiri (Persero) Tbk. KCP. Bangkong Semarang at the Credit Colletion& Recovery. The population in this study were employees of PT. Bank Mandiri (Persero) Tbk. KCP. Bangkong Semarang at the Credit Colletion& Recovery.. Models built on the theoretical framework to describe the variables mediating / intervening then to test 5 (five) hipotesis has been developed to use multiple regression analysis with the model intervening (mediating) analysis. Hypothesis testing results show that job satisfaction is a positive and significant effect on organizational commitment, then the capital of psychology also shows significant results and positive impact on organizational commitment, job satisfaction besides significant and indicates a negative value on turnover intentions, but the results different shown different results where psychological capital and organizational commitment not show significant and positive impact to turnover intentions. Keywords: Job Satisfaction, Capital Psychology, Organizational Commitment and Turnover intentions
INFLUENCE OF SERVANT LEADERSHIP AND PSYCHOLOGY CAPITAL TO EMPLOYEES PERFORMANCE BY AS OF MEDIATION ORGANIZATION CITIZENSHIP BEHAVIOR (OCB) (Studies in District Education OfficeRembang) HadiSubena, 13.5202.0022; Tjahjaningsih, Endang
Jurnal Mahasiswa Pasca Sarjana 2015: PERIODE KEDUA 2015
Publisher : Jurnal Mahasiswa Pasca Sarjana

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Abstract

The purpose of this study was to analyze the effect of servant leadership and psychological capital to performance by as of mediation OCB studiesat theDistrict Education office Rembang. The population inthis studyisa civil servantat the District Education Office Rembang as many as128people, using the "sampling method". a sample to bemade the objectof researchisas much as105employees, andgivingquestionnaires torespondents usingLikert scale(a scale measuringperceptions ofthe respondents), quantitative analysis methodssuch asdescriptive analysisof respondents, descriptive analysisof variables, testing instrumentstestingtest modelof determination, f test, testingdetermination testmodel ofmultiple linear regression analysist-test,mediation(path analysis) and thenanalyzedusingcorrelationandregressioncoefficients. The research provesservant leadershiphas apositive and significant impacton OCB, capitalof psychologydo not have apositive and significant impacton OCB, kepemim-pinan who servehavepositive and significant impacton performance, capital ofpsychologyhas apositive and significant impacton performance, OCBdoes nothas apositive and significant impacton the performanceof employees, Keywords : servant leadership, capital of psychology, organizational citizenship behavior and performance
PENGARUH KEPEMIMPINAN DAN LINGKUNGAN KERJA TERHADAP KINERJA DENGAN MEDIASI KOMPETENSI PADA GURU TAMAN KANAK–KANAK (TK) DI KABUPATEN REMBANG Qurotul ‘Aini, 1352020087; Tjahjaningsih, Endang
Jurnal Mahasiswa Pasca Sarjana 2015: PERIODE KEDUA 2015
Publisher : Jurnal Mahasiswa Pasca Sarjana

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Abstract

This research was conducted with the aim to test the influence of the leadership of the principal against the competency of teachers, influence the work environment against the competency of teachers, and the influence of the teachers Performance against the Leadership, the influence of the environment on performance of teachers, and pengarug on performance Competence of teachers. Later expected to increase quality of work for kindergarten teachers in the Regency of Rembang. The population in this research is a kindergarten teacher in Rembang amounted to 114 people. Researchers use the data in this study by using primary data.  that is the data that researchers obtain directly from the source through the questionnaire. While secondary data is data which support or supplement the primary data. As for the method of data collection used in this study with a questionnaire that is the collection of data by means of the grant of the questions. There are two types of questionnaires, namely the open and the closed questionnaire questionnaire. Open questionnaire is a questionnaire that is presented in a simple to charge appropriate circumstances include: (1) gender, (2) educational level, (3) age, (4) the working period, (5) Position. The closed questionnaire is a questionnaire that is used to obtain data research variables. Data collection of Principal Leadership variable (X 1) work environment (X 2), competence of teachers (Y1) and (x 2) Teacher Performance using primary data. Results of the study prove that hypothesis to the leadership of the principal does not affect the competence, working environment and significant negative effect against the Leadership competence, positive and significant effect on performance, the working environment has no effect on performance, positive and influential teacher Competence significantly to performance. Keywords: Leadership, Work Environment, Competence And Performance
PENGARUH NILAI PELANGGAN SUPERIOR DAN PERSEPSI HARGA TERHADAP KEUNGGULAN BERSAING BERKELANJUTAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (Studi pada Pengguna Smartphone Merek Smartfren di Kota Semarang) Bayu Iriyanto Hutama, 12.42.02.0043; Tjahjaningsih, Endang
Jurnal Mahasiswa Pasca Sarjana 2014: PERIODE KEDUA 2014
Publisher : Jurnal Mahasiswa Pasca Sarjana

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Abstract

Smartphone market is saturated and more competitive level of competition, making it difficult for companies to apply superior strategy than its competitors. Smartphone Smartfren brand was first marketed in June 2013, and was already able to occupy the second rank and the only local vendor in the top five for smartphone sales in Indonesia in the Year 2013 to Quarter IV. Smartfren use strategies in order to create sustainable competitive advantage of customer loyalty. This strategy involves creating a product that can deliver superior customer value and low price. Research on the influence of superior customer value and price perception towards sustainable competitive advantage and its impact on customer loyalty is still relatively limited and inconsistent results. Therefore, this study aimed to analyze the influence of superior customer value and price perception towards sustainable competitive advantage and customer loyalty The research sample set of 100 people Smartfren brand smartphone customers in the city of Semarang. The sampling technique used purposive sampling. Data obtained by using a questionnaire, and then analyzed using path analysis. The results showed that superior customer value and price perceptions directly influence customer loyalty. Superior customer value and price perceptions indirect effect on customer loyalty through sustainable competitive advantage. Sustainable competitive advantage influence on customer loyalty. Keywords:    superior customer value, price perception, sustainable competitive advantage and customer loyalty
PENGARUH KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI KELURAHAN DENGAN MEDIASI KOMITMEN ORGANISASIONAL (Studi Pada Pegawai Kelurahan Di Kota Pekalongan) Rusmani Budiharjo, 12 4202 0046; Tjahjaningsih, Endang
Jurnal Mahasiswa Pasca Sarjana 2014: PERIODE KEDUA 2014
Publisher : Jurnal Mahasiswa Pasca Sarjana

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Abstract

This study aimed to examine the effect of Leadership and Discipline of Work on employee performance with mediating variables of Organizational Commitment. The study was conducted at the village office se Pekalongan. The population of this study were all employees of the village in Pekalongan. Data collected through direct surveys with the help of a questionnaire given to employees of the village. Multiple linear regression analysis was used to analyze the data. Mediation effect was tested by comparing the regression coefficients of direct and indirect relationships of variables. The results showed that leadership and discipline of work and a significant positive effect on organizational commitment. Leadership, work discipline and organizational commitment and significant positive effect on employee performance. This suggests that the better leadership and discipline will be the higher employee commitment to the organization that have an impact on the higher performance of employees villages in Pekalongan. While the test showed that the mediating effect of organizational commitment did not mediate the relationship variables of leadership and discipline to employee performance village in Pekalongan. Keywords: Leadership, work discipline, organizational commitment, employee performance
Citra Bisnis Ritel Sebagai Faktor Penting Kepuasan Dan Dampaknya Terhadap Loyalitas Pelanggan Di Pasar Swalayan Carrefour Semarang Maskur, Ali; Tjahjaningsih, Endang
Proceeding Fakultas Ekonomi 2014
Publisher : Proceeding Fakultas Ekonomi

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Abstract

The purpose of this study to develop and test the effect of the image, price perception, and promotion influencing satisfaction and its impact on customer loyalty in order to win the competition supermarkets in Semarang. The total sample of 112 respondents at Carrefour Supermarket Semarang. The sampling technique used in this study was purposive sampling. The results showed that image, price perception, and promotion. Thus, image, price perception, promotion, and customer satisfaction has a positive effect on customer loyalty. Mediating effect of customer satisfaction does not apply to the effect of image on customer loyalty , the effect of price perception on customer loyalty, and influence on customer loyalty promotion . Means that customer satisfaction does not mediate the effect of the image, the effect of price perception , and influence on customer loyalty promotion . This research incorporates Resources Based Theory. The limitation and implication for the future study and the managerial implication are also discussed in this study.Keywords: image, price perception, promotion, satisfaction, loyalty
THE ROLE OF EXPLORATIVE LEARNING IN IMPROVING BUSINESS PERFORMANCE Tjahjaningsih, Endang; Maskur, Ali
Proceeding Fakultas Ekonomi 2017
Publisher : Proceeding Fakultas Ekonomi

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Abstract

The aim of the study was to analyze and describe the effect of explorative, transformative, and exploitative learning on business performance improvement through innovation. The population in the study was the owners/ managers of batik SMEs in Pekalongan City based on batik superior industry in Central Java Province which was is in mature condition with the the samples of 80 respondents. The results of the study show that explorative, transformative, and exploitative learning have a positive significant effect on innovation. Explorative learning has the greatest effect compared to transformative and exploitative learning. Furthermore, innovation has a positive significant effect on business performance. Keywords: Explorative, Transformative and Exploitative Learning, Innovation, and Business Performance
ANALISIS PENGARUH MANFAAT-MANFAAT RELASIONAL TERHADAP KUALITAS RELASIONAL DAN KONSEKUENSINYA PADA KOMUNIKASI WORD OF MOUTH POSITIVE (Positive WOM) DAN LOYALITAS (STUDI EMPIRIS PADA NASABAH PINJAMAN DI BPR “AS” SEMARANG) Rizal R, Alimuddin; Tjahjaningsih, endang; H Prayitno, Teguh; Marlien, RA.
Proceeding Fakultas Ekonomi 2014
Publisher : Proceeding Fakultas Ekonomi

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Abstract

This study aimed to examine the influence of Social benefits, Special Services benefits, Trust benefits in customer satisfaction, customer satisfaction to the next customer commitment, and how it impacts the customers commitment to positive WoM communication and Customer Loyalty. This study focused on the customers credit in the Great Prosperous Rural Semarang, which has been a customer for over a year. Purposive sampling technique was taken on the grounds that: the respondents had sufficient experience with a relationship bank, so it can answer the questions posed. The number of respondents that can be processed in this study amounted to 121 people. Processing the data using SPSS for Windows Ver.16. The results showed that there are two hypotheses are rejected, the hypothesis of the impact of the benefits of dedicated service to the customer satisfaction (h2) and the impact of positive WOM communication to Loyalty (H7). As for hypothesis: Social Benefits, and Trust in customer satisfaction (h1, h3) proved significant; Effect of Customer Satisfaction on Customer Commitment (h4) also proved significant, and commitment to positive WOM communication (h5) and Loyalty (h6) also proved significant. Each of influence between these variables showed a positive direction. So the results of this study prove that loyalty and positive WoM communication can be built from the Customer Commitment, and Customer Commitment can be achieved if customers are satisfied and is essentially a relational benefits, namely: social benefits and trust benefits perceived by customers.Keywords: Relational Benefits, Satisfaction, Commitment, Communication WOM, and Customer Loyalty.
PENGARUHCITRAPERUSAHAANDANKEPUASAN TERHADAPKEPERCAYAAN DANDAMPAKNYAPADALOYALITAS (Studi Pada Klien Asuransi Prudential Pru Vision Kabupaten Pati) Tjahjaningsih, Endang; Maskur, Ali
Proceeding Fakultas Ekonomi 2015: 2015
Publisher : Proceeding Fakultas Ekonomi

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Abstract

This study aims to determine the influence company’s image and satisfaction with trust andits impact to clients loyalty on Prudentials insurance Pru Vision Pati. Total sample are 100 respondents, by using purposive sampling method with criteria that clients have become customers of at least 3 years. Analysis of the data in this study using regression analyzing. Hypothesis testing is used t calculated at the level of significance (α) 5%. Where mediation test using path analysis. Result of regression analysis in this study resulted in the coefficient of determination for 0,941 or in other words the changes in loyalty can be affected by the company’s image, satisfaction and trust of 4,1%. The results of this study show that company’s image positive and significant impact on clients trust, satisfaction positive and significant impact on clients trust, company’s image positive and significant impact on clients loyalty, satisfaction positive and significant impact on clients loyalty, trust positive and significant impact on clients loyalty, and trust does not mediate the influence of company’s image and satisfaction of the clients loyalty.Keyword: Company’s image, Satisfaction, Trust, Loyalty
Co-Authors ., Nursangadah ., Nursangadah 07.35.02.0724 Andria Ferry Rosmawan 08.05.51.0078 Farid Ali Mustafa 08.05.51.0102 L. Anisia Fatsha 09.05.51.0022 Sholekatun Fadhilah 09.05.51.0055 Bonnietta Dwi Senjani 1142020130 Suyanto 12 4202 0046 Rusmani Budiharjo 12.42.02.0043 Bayu Iriyanto Hutama 13.5202.0022 HadiSubena, 13.5202.0022 1352020087 Qurotul ‘Aini, 1352020087 1352020094 Apriliyana Megawati, 1352020094 Achmad Badjuri Achmad Badjuri Achmad Nurul Huda, 13.05.51.0148 Achmad Nurul Huda, 13.05.51.0148 Adib Saeroji, Adib Adnan Surya Azhari, 13.05.51.0223 Adnan Surya Azhari, 13.05.51.0223 Afinia, Shevila Ah. Fayumi, Ah. Ahmad Sofi’i, 13.05.51.0203 Ali Maskur Alimuddin Rizal Alimuddin Rizal Rivai Amelia Firdausa Duana Andi Haryanto Anif Maharyani Ayuningtyas Anif Maharyani Ayuningtyas Anita Dyah Wulandari, Anita Dyah Anna Damayanti Aprilian, Erwan Arta, Yohanes Primada Dwi Astriana, Novika Azhari, Putri Basiya Basiya Basri Basri Bedagama, Fanny Monica H Budiharjo, Rusmani Cahyani, Alya Takwarina Cantika Cahyaning Pangastuti Cecilia Eka Erratna B Danu Prastya Darmawan, Rahmad Tirta Debby Cindy Permatasari Dewi Ayu Pratiwi, 15.05.51.0010 Dewi Handayani Untari Ningsih Dewi Setyani, 12.05.51.0010 Dewi Setyani, 12.05.51.0010 Dian Suprapti Diana Ari Cahyani, 12.05.51.0172 Diana Ari Cahyani, 12.05.51.0172 Diana Yunita Sari, 14.05.51.0264 Diana Yunita Sari, 14.05.51.0264 Dwi Budi Santoso Dwi Budi Santoso Ega Tomy Andreawan, 12.05.51.0152 Ega Tomy Andreawan, 12.05.51.0152 Elen Puspitasari Endah Sulistiani, 14.05.51.0066 Enggar Dwi Nastiti, 14.05.51.0248 Erratna B, Cecilia Eka Euis Soliha Fajar, Romi Anugerah Fajarwati, Elliza Fanny Monica H Bedagama Faradisa Agustin Mahmudi Fauziyah, Atikah Nur Febrian Murdi Nugroho Fernanda Nasrullah Firdatun Nisa Fitika Andraini Hafid Alaziz Haryono Haryono Hayuningtias, Kristina Anindita Hayuningtias, Kristina Anindita Herlangga, Fajar I Dewa Gede Alit Suwardhana Putra Irawan, Ade Candra Irwinda Amelita Rahmayani, 15.05.51.0059 Iryantini, Yeni Islakhul khoir Ita Ayu Saputri Khoirur Roziqin Kristina Anindita Hayuningtias Latif Rifai Lina Wulandari, Lina luluk tataningtyas M. Helmi Irfani, 14.05.51.0160 Maria E Deviana Marlien Marlien Marlien, RA Maurine Yuliani Meida Maulana Muhammad Ainul Huda Muhammad Azwar Anas, 12.05.51.0094 Muhammad Ikhsan Fifaldyovan Muhammad Ivan Rafly Mukti, Manggala Aji Mulyo Budi Setiawan Musthofa Musthofa Muthia Khanza Nadya Ananda Hidayat Putri Nanda, Getcha Olivira Naufal Farid Hibatullah Naura, Sofita Syahla Ndaru Wijanarko Nungki Pradita Nur Zaman Nurul Hidayah, 15.05.51.0065 Oky Sjahrul Syah Pambudi, Bima Andrianto Pambudi, Bima Andrianto Pramudoyo, Safnudi Pranoto Wahyu Wijayanto Prasetyono, Sugeng Pratiwi, Dewi Ayu Pratiwi, Nadya Risma Pribowo, Arief Pungky Sulistyo Wardani, 14.05.51.0009 Purbaningrum, Nila Widi Putra, Harmanda Berima Putri Febri Setyarini Putri Widiastuti, 14.05.51.0137 Radyanto, Mohammad Riza Rahesa Wijaya, Yoanita Reza Adi Prabowo, 15.05.51.0007 Rhameswari, Ayunda Rhameswari, Ayunda Rio Anandra Rafli Rizal Fatkhul Rafa, 14.05.51.0175 Safitri, Niken Lisna Saidatus Salamah, 14.05.51.0087 Saidatus Salamah, 14.05.51.0087 Salma Mutiara Priliandani Sam Budiono Saputra, Adrian Himawan Saraswati, Effita Dewi Sari, Diana Yunita Sari, Diana Yunita Savila, Dea Septiani Sekar Ajeng Puspitarini Setiana, Nilma Dwi Setianingsih, Diah Ayu Sodik Mutadun Sri Hendrawati Sri Isnowati Sri Isnowati Sri Wulandari Wulandari Sugeng Dilianto Suprapti, Dian Suri Sustikawati, 15.05.51.0191 Syach, Zein Zidane Syamfaizal Akbar tataningtyas, luluk Teguh H Prayitno, Teguh Thifal Oksan Abiyyu Ticha Tiwi, 14.05.51.0146 Tristiana Rijanti Wahyu Nugroho Wahyu Teguh Prasetyo Wahyu Wirasati Wibisono, Hernowo Hardyas Wiyono, Sakti Yoanita Rahesa Wijaya Yunardi, Nafa Sabila Dwi Yusuf Bagus Prakosa Zakaria, Siti Farhana Zeni Rahmawati