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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Jurnal Ilmiah Telaah Manajemen Jurnal Bisnis dan Ekonomi Proceeding Fakultas Ekonomi E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JDM (Jurnal Dinamika Manajemen) Jurnal Mahasiswa Pasca Sarjana Media Ekonomi dan Manajemen Students´ Journal of Economic and Management Proceeding SENDI_U Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Mirai Management Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SENTRALISASI SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan IKRA-ITH ABDIMAS IKRA-ITH EKONOMIKA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management MBIA Jurnal Ekonomika Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Informatika Ekonomi Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ekonomi Dan Bisnis Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Economics and Digital Business Review Jurnal Ekonomika PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ekonomi Telaah Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Accounting and Finance Management (JAFM) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Pengabdian Pada Masyarakat Media Abdimas Jurnal Informatika Ekonomi Bisnis Riwayat: Educational Journal of History and Humanities Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat IIJSE Journal of Economics and Public Health Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Penelitian Pendidikan Indonesia Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Endang Tjahjaningsih
Universitas Stikubank
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The Influence of Digital Self Service and Social Media Promotion on Loyalty with Customer Satisfaction as an Intervening Variable Study on PT PLN (Persero) Customers Iryantini, Yeni; Tjahjaningsih, Endang
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5254

Abstract

This paper aims to analyze the relationship between Digital Self-Service and social media promotion on customer loyalty with customer satisfaction as an intervening variable for PLN Mobile application customers in the UID Banten region. Quantitative with a survey method of 100 PLN Mobile customers in the UID Banten region. Data collection was carried out through a 7-point Likert scale questionnaire, then analyzed using SPSS to test validity, reliability, multiple linear regression, and Sobel mediation test to measure the relationship between variables. The results show that Digital Self-Service and Social Media Promotion have a positive effect on Customer Satisfaction, which then acts as a mediator in forming Customer Loyalty towards PLN Mobile services. The results show that Digital Self-Service and promotion through social media have a positive and significant effect on customer satisfaction. However, both do not have a significant direct effect on customer loyalty. On the contrary, customer satisfaction is proven to significantly influence loyalty, making it a key factor in forming user loyalty towards the PLN Mobile application. In addition, customer satisfaction also plays a significant role as a mediator in the relationship between digital services and promotions with customer loyalty.
The Influence of Corporate Image, Price Perception, Service Quality, and Electrifying Lifestyle on Consumer Loyalty Towards Electric Vehicles with Consumer Satisfaction as an Intervening Variable (An Environmental Study of PT PLN UID Banten for the 2021–2024 Period) Fajarwati, Elliza; Tjahjaningsih, Endang
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5289

Abstract

The study was conducted to investigate the effects of corporate image, price perception, service quality, and electrifying lifestyle on consumer loyalty, with consumer satisfaction being used as a mediating variable among electric vehicle users at PT PLN UID Banten from 2021 to 2024. A quantitative method was employed, and primary data were obtained through questionnaires distributed to 100 respondents using a non-probability sampling technique. The data were analyzed through multiple linear regression, and the mediation effect was tested using the Sobel test. It was found that service quality and electrifying lifestyle were positively and significantly associated with consumer satisfaction, while corporate image and price perception were not found to have significant effects. Consumer loyalty was positively influenced by price perception, service quality, electrifying lifestyle, and consumer satisfaction, whereas no direct effect was observed from corporate image. The mediation effect of consumer satisfaction was confirmed in the relationships involving price perception, service quality, and electrifying lifestyle, but not in the relationship involving corporate image.
Influence Green Energy Awareness and Price Perception Towards Customer Satisfaction with the Decision to use Renewable Energy as an Intervening Variable (A Study on the Environment of PT PLN UP3 North Banten) Fajar, Romi Anugerah; Tjahjaningsih, Endang
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 4 (2025): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i4.5355

Abstract

The global reliance on fossil fuels has been proven to accelerate the pace of global warming, making the transition to renewable energy and the implementation of energy efficiency measures an urgent necessity. This study aims to analyze the influence of Green Energy Awareness and Price Perception on Customer Satisfaction, with the Decision to Use Renewable Energy as an intervening variable among medium and high-voltage customers within the operational area of PT PLN UP3 Banten Utara. A quantitative approach was employed by collecting primary data through questionnaires distributed to 100 respondents using a non-probability sampling technique. The data were analyzed using multiple linear regression and the Sobel test to examine the mediating effect. The findings indicate that both Green Energy Awareness and Price Perception have a positive influence on the decision to use renewable energy. Furthermore, Green Energy Awareness, Price Perception, and the Decision to Use Renewable Energy all positively influence Customer Satisfaction. The decision to use renewable energy mediates the effect of Green Energy Awareness and Price Perception on Customer Satisfaction. These findings provide valuable insights for the development of renewable energy initiatives in Indonesia.
Pengaruh Kualitas Produk, Persepsi Harga, dan Celebrity Endorsement terhadap Keputusan Pembelian Serta Dampaknya terhadap Niat Beli Ulang (Studi Pada Pelanggan Myrubylicious di Platform Shopee) Faradisa Agustin Mahmudi; Endang Tjahjaningsih
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5719

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk, persepsi harga, dan dukungan selebriti terhadap keputusan pembelian serta implikasinya terhadap niat pembelian ulang konsumen Myrubylicious di platform Shopee. Penelitian ini menggunakan pendekatan kuantitatif dengan metode purposive sampling yang melibatkan 100 responden. Kuesioner dibagikan sebagai bagian dari proses pengumpulan data, dan perangkat lunak SPSS digunakan untuk melakukan analisis regresi linier berganda. Hasil menunjukkan bahwa keputusan untuk membeli tidak dipengaruhi secara positif dan signifikan oleh kualitas produk. Di sisi lain, dukungan selebriti dan persepsi harga memiliki dampak yang menguntungkan dan signifikan. keputusan pembelian juga memiliki dampak besar pada niat untuk membeli kembali.
The Influence of Competence and Job Characteristics on Performance with Organizational Commitment as Mediation (A Study on Personnel of Satrad 212 Ranai and Satrad 245 Saumlaki) Dewan Pujiantoro; Endang Tjahjaningsih
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7748

Abstract

This study aims to analyze the effect of competence and work characteristics on performance with organizational commitment as a mediator at Satrad 212 Ranai and Satrad 245 Saumlaki. The research sample consisted of all 54 personnel at Satrad 212 Ranai and 52 personnel at Satrad 245 Saumlaki, for a total sample size of 106 individuals using a census sampling technique. The data analysis techniques used included descriptive analysis, instrument testing, model testing, hypothesis testing, and Sobel testing using SPSS 26 software. Based on the validity test, the results showed that the sample adequacy was met, and the indicators were valid and reliable. The results of the study showed that the hypothesis that competence has a positive and significant effect on organizational commitment, job characteristics have a positive and significant effect on organizational commitment, competence has a positive and significant effect on performance, job characteristics have a positive and significant effect on performance, and organizational commitment has a positive and significant effect on performance. The results of the Sobel test also show that organizational commitment mediates competency and job characteristics on performance.
SOSIALISASI PENGELOLAAN USAHA MIKRO BAGI JAMAAH PENGAJIAN WANITA AS SOLIHAT MASJID AL MUTTAQIN BENDUNGAN SEMARANG Ali Maskur; Sri Nawatmi; Agus Budi Santosa; Endang Tjahjaningsih; Suhana
Jurnal Pengabdian Masyarakat FKIP UTP Vol 7 No 2 (2026): PROFICIO : Jurnal Abdimas FKIP UTP
Publisher : PROFICIO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/.v7i2.6700

Abstract

Tujuan pengabdian ini supaya Jamaah Pengajian Wanita As Solihat di Masjid Al Muttaqin di Kelurahan Bendungan, Kecamatan Gadjahmungkur Kota Semarang memahami pengelolaan usaha mikro. Metode pengabdian dilakukan dengan ceramah langsung dihadapan ibu-ibu jamaah. Konsep tentang rejeki berkah dan bekerja adalah ibadah ditekankan untuk memberikan dasar semangat untuk maju. Selain itu, pengabdian ini juga memberikan materi tentang berbagai alternatif usaha mikro yang bisa dipilih, bagaimana memasarkan produk tersebut serta bagaimana mengelola keuangan sedcara sederhana. Dengan pengabdian ini, ke depan para jamaah ibu-ibu memiliki pijakan yang lebih kuat tentang konsep rejeki berkah dan bekerja adalah ibadah. Disamping itu, harapannya pengelolaan usaha mikro bisa lebih baik. Dengan demikian, usaha mikro bisa berjalan lebih baik dan menghasilkan keuntungan yang berkah bagi diri sendiri, keluarga dan jamaah.
Co-Authors ., Nursangadah ., Nursangadah 07.35.02.0724 Andria Ferry Rosmawan 08.05.51.0078 Farid Ali Mustafa 08.05.51.0102 L. Anisia Fatsha 09.05.51.0022 Sholekatun Fadhilah 09.05.51.0055 Bonnietta Dwi Senjani 1142020130 Suyanto 12 4202 0046 Rusmani Budiharjo 12.42.02.0043 Bayu Iriyanto Hutama 13.5202.0022 HadiSubena, 13.5202.0022 1352020087 Qurotul ‘Aini, 1352020087 1352020094 Apriliyana Megawati, 1352020094 Achmad Badjuri Achmad Badjuri Achmad Nurul Huda, 13.05.51.0148 Achmad Nurul Huda, 13.05.51.0148 Adib Saeroji, Adib Adnan Surya Azhari, 13.05.51.0223 Adnan Surya Azhari, 13.05.51.0223 Afinia, Shevila Agus Budi Santosa Ah. Fayumi, Ah. Ahmad Sofi’i, 13.05.51.0203 Ali Maskur Alimuddin Rizal Alimuddin Rizal Rivai Amelia Firdausa Duana Andi Haryanto Anif Maharyani Ayuningtyas Anita Dyah Wulandari, Anita Dyah Anna Damayanti Aprilian, Erwan Arta, Yohanes Primada Dwi Astriana, Novika Azhari, Putri Basiya Basiya Basri Basri Bedagama, Fanny Monica H Budiharjo, Rusmani Cahyani, Alya Takwarina Cantika Cahyaning Pangastuti Cecilia Eka Erratna B Danu Prastya Darmawan, Rahmad Tirta Debby Cindy Permatasari Dewan Pujiantoro Dewi Ayu Pratiwi, 15.05.51.0010 Dewi Handayani Untari Ningsih Dewi Setyani, 12.05.51.0010 Dewi Setyani, 12.05.51.0010 Dian Suprapti Diana Ari Cahyani, 12.05.51.0172 Diana Ari Cahyani, 12.05.51.0172 Diana Yunita Sari, 14.05.51.0264 Diana Yunita Sari, 14.05.51.0264 Dwi Budi Santoso Dwi Budi Santoso Ega Tomy Andreawan, 12.05.51.0152 Ega Tomy Andreawan, 12.05.51.0152 Elen Puspitasari Endah Sulistiani, 14.05.51.0066 Enggar Dwi Nastiti, 14.05.51.0248 Erratna B, Cecilia Eka Euis Soliha Fajar, Romi Anugerah Fajarwati, Elliza Fanny Monica H Bedagama Faradisa Agustin Mahmudi Fauziyah, Atikah Nur Febrian Murdi Nugroho Fernanda Nasrullah Firdatun Nisa Fitika Andraini Hafid Alaziz Handajani, Sasi Haryono Haryono Hayuningtias, Kristina Anindita Hayuningtias, Kristina Anindita Herlangga, Fajar I Dewa Gede Alit Suwardhana Putra Irawan, Ade Candra Irwinda Amelita Rahmayani, 15.05.51.0059 Iryantini, Yeni Islakhul khoir Ita Ayu Saputri Khoirur Roziqin Kristina Anindita Hayuningtias Latif Rifai Lina Wulandari, Lina luluk tataningtyas M. Helmi Irfani, 14.05.51.0160 Maria E Deviana Marlien Marlien Marlien, RA Maurine Yuliani Meida Maulana Muhammad Ainul Huda Muhammad Azwar Anas, 12.05.51.0094 Muhammad Ikhsan Fifaldyovan Muhammad Ivan Rafly Mukti, Manggala Aji Mulyo Budi Setiawan Musthofa Musthofa Muthia Khanza Nadya Ananda Hidayat Putri Nanda, Getcha Olivira Naufal Farid Hibatullah Naura, Sofita Syahla Ndaru Wijanarko Nungki Pradita Nur Zaman Nurul Hidayah, 15.05.51.0065 Oky Sjahrul Syah Pambudi, Bima Andrianto Pambudi, Bima Andrianto Pramudoyo, Safnudi Pranoto Wahyu Wijayanto Prasetyono, Sugeng Pratiwi, Dewi Ayu Pratiwi, Nadya Risma Pribowo, Arief Pungky Sulistyo Wardani, 14.05.51.0009 Purbaningrum, Nila Widi Putra, Harmanda Berima Putri Febri Setyarini Putri Widiastuti, 14.05.51.0137 Radyanto, Mohammad Riza Rahesa Wijaya, Yoanita Rakhmawati, Atik Reza Adi Prabowo, 15.05.51.0007 Rhameswari, Ayunda Rhameswari, Ayunda Rio Anandra Rafli Rizal Fatkhul Rafa, 14.05.51.0175 Safitri, Niken Lisna Saidatus Salamah, 14.05.51.0087 Saidatus Salamah, 14.05.51.0087 Salma Mutiara Priliandani Sam Budiono Saputra, Adrian Himawan Saraswati, Effita Dewi Sari, Diana Yunita Sari, Diana Yunita Savila, Dea Septiani Sekar Ajeng Puspitarini Setiana, Nilma Dwi Setianingsih, Diah Ayu Sodik Mutadun Sri Hendrawati Sri Isnowati Sri Isnowati Sri Nawatmi Sri Wulandari Wulandari Sugeng Dilianto Suhana Suprapti, Dian Suri Sustikawati, 15.05.51.0191 Syach, Zein Zidane Syamfaizal Akbar tataningtyas, luluk Teguh H Prayitno, Teguh Thifal Oksan Abiyyu Ticha Tiwi, 14.05.51.0146 Tristiana Rijanti Wahyu Nugroho Wahyu Teguh Prasetyo Wahyu Wirasati Wibisono, Hernowo Hardyas Wiyono, Sakti Yoanita Rahesa Wijaya Yunardi, Nafa Sabila Dwi Yusuf Bagus Prakosa Zakaria, Siti Farhana Zeni Rahmawati