Article Per Year (5 Year)
p-Index From 2021 - 2026
4.201
P-Index
This Author published in this journals
All Journal Agrikultura Innofarm Jurnal Inovasi Pertanian Conciencia MIX : Jurnal Ilmiah Manajemen Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis MODELING: Jurnal Program Studi PGMI Jurnal Pendidikan Islam JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Bisma: Jurnal Bisnis dan Manajemen JURISMA: Jurnal Riset Bisnis & Manajemen Sukma: Jurnal Pendidikan Adaara: Jurnal Manajemen Pendidikan Islam Jurnal Kewarganegaraan Indonesian Journal of Innovation Studies Journal of Social Research Society: Jurnal Pengabdian Masyarakat Cons-Iedu: Islamic Guidance and Counseling Journal Jurnal Penyuuhan dan Pemberdayaan Masyarakat (JPPM) Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan VALUE: Journal of Business Studies Priviet Social Sciences Journal Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat J-Abdimas Cenderawasih Idealita: Jurnal Pendidikan dan Sosial Keagamaan Jurnal Ilmiah Pengabdian Kepada Masyarakat (Nyiur-Dimas) Permata : Jurnal Pendidikan Agama Islam Animal Production Humaniorum Journal Sukma: Jurnal Pendidikan
Wasito Wasito
Balai Besar Pengkajian dan Pengembangan Teknologi Pertanian
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Veterinary Other

Published : 33 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Priviet Social Sciences Journal

 1 
Patient satisfaction as a pathway between service quality and loyalty: Insights from dental care services Wasito, Wasito; Puspita, Euis Dara
Priviet Social Sciences Journal Vol. 6 No. 1 (2026): January 2026
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v6i1.1155

Abstract

This study examines the effect of service quality on patient satisfaction and its implications for loyalty at Lapan Dental Care Clinic in Bandung Regency. A cross-sectional design with consecutive sampling was applied, involving 100 patients. Path analysis was employed to test the causal relationships among the variables. The findings reveal that service quality significantly influences patient satisfaction by 77.89%, with justice contributing the most (18.58%). Patient satisfaction significantly affects loyalty by 79.38% and mediates the relationship between service quality and loyalty, with a contribution of 87.88%. These results highlight the importance of improving service quality, particularly fairness and safety, to enhance patient satisfaction and foster loyalty. This study contributes empirical evidence to the literature on dental healthcare services in regions with limited facilities.
Co-Authors Adi Kistoro, Hanif Cahyo Afif, Rokhmad Agung Budi Sulistiyo Ahmad Ahsin Kusuma Mawardi Ahmad Roziq Al Arsyad, Mohamad Salman Ali, Aisyah Ali, Musyafa Alwan Sri Kustono Aminah , Puji Andriana . Andriyani, Mira Atty Tri Juniarti Az-Zahro, Fatimah Baihaqi, Muhammad Iqbal Baihaqi, Yustri Budiman, Dewinda Almira Noor Chairil Akbar Chandra Indrawanto Dania S, Septarina Prita Dewi Fortuna, Miranda Endris, Wahyu Maulana Estri Purwani Rahayu FITRIYAH, NUR Fitryantica, Agnes Grasela Mawardani, Nur Gunawan, Kristin Natalia Hari Hermawan, Hari Hendrawan Santosa Putra Ilma, Muhammad Zidni Ina Ratnamiasih Intan Nurul Awwaliyah Ismail, Nawari Isti Fadah Joko Mulyono Kartika ., Kartika Kohar, Kohar Kurniawan Kurniawan Maesti Mardiharini, Maesti Marmono Singgih Mas'ud, Imam Masrukin, Ahmad Maulana, Drajad Surya Mukh Nursikin Mukh Nursikin, Mukh Mustagis, Lailatul Fitriah Giyasul Nilawati Widjaya Novitasari, Rohma Nur Hisamuddin Permana, Hilman Purba, Samuel Fery Puspita, Euis Dara Rahmatika, Widyana Rahmawati, Elik Randut, Krispianus Rian Maulana, Okta Ristiani Ria Rokhmad Afif Saehudin, Saehudin Sari Suryanah Sarman, Rohmat Satriya Wibawa, Satriya Wibawa Septarina Prita Dania Sofianti Sihombing, Yennita Siti Maria Wardayanti, Siti Maria Soegeng Herijanto Susi Dwi Widyawati Sya'ban, Imam Ali Taufik Kurrohman Taufiq, Hameda Dhaka Kusuma Tedi Akhdiat Tri Handayani Tri Watiningsih, Tri Ucop Haroen Vizainiyah, Novi Widagdo , Gatot S. Wildan, Nandana Yuanis, Yuanis Zakaria, Achmad Rikza