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All Journal International Journal of Electrical and Computer Engineering IAES International Journal of Artificial Intelligence (IJ-AI) International Journal of Public Health Science (IJPHS) Jurnal Ilmu Komputer dan Informasi Berkala Ilmiah Pendidikan Biologi (BioEdu) Bulletin of Electrical Engineering and Informatics Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) International Journal of Advances in Intelligent Informatics Jurnal Kimia dan Kemasan Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JPM (Jurnal Pemberdayaan Masyarakat) Communications in Science and Technology SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan JPF : JURNAL PENDIDIKAN FISIKA Jurnal Ilmu Fisika Jurnal Informatika Global Jurnal Abdimas Mandiri Jurnal Ilmiah Matematika dan Pendidikan Matematika (JMP) Indonesian Journal of Electrical Engineering and Computer Science Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Reswara: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) Malcom: Indonesian Journal of Machine Learning and Computer Science Prosiding Seminar Nasional Official Statistics Hexatech: Jurnal Ilmiah Teknik Jurnal Indonesia Sosial Teknologi Eduvest - Journal of Universal Studies Molekul: Jurnal Ilmiah Kimia Al-Ashri: Ilmu-Ilmu Keislaman AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal
Evi Yulianti
Pusat Teknologi Bahan Industri Nuklit-BATAN Kawasan PUSPIPTEK Serpong, Tangerang 15314, Indonesia
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Journal : Bulletin of Electrical Engineering and Informatics

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ABSA of Indonesian customer reviews using IndoBERT: single- sentence and sentence-pair classification approaches Yulianti, Evi; Nissa, Nuzulul Khairu
Bulletin of Electrical Engineering and Informatics Vol 13, No 5: October 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v13i5.8032

Abstract

Aspect-based sentiment analysis (ABSA) task is important to identify user satisfaction from customer reviews by recognizing the sentiments of all aspects discussed in the reviews. This work investigates a novel study on the effectiveness and efficiency of three IndoBERT-based models for solving the ABSA task in Indonesian language. IndoBERT is a state-of-the-art transformer-based model, i.e., bidirectional encoder representations from transformers (BERT), that was pre-trained on Indonesian language. Our first model utilizes IndoBERT in a feature-based mode, paired with the convolutional neural network (CNN) and machine learning models, for single-sentence classification. Next, our second model is obtained by fine- tuning the IndoBERT model for a typical single-sentence classification to build an end-to-end model. At last, our third model also adopts a fine-tuning approach to use IndoBERT, but for sentence-pair classification by utilizing auxiliary sentences. Our results demonstrate that the third model, the fine- tuned IndoBERT for sentence-pair classification, gains the highest effectiveness. It demonstrates significant improvement over deep learning baselines (Word2Vec-CNN-XGBoost) by 23.6% and transformer-based baselines (mBERT-aux-NLIB) by 2.2% in terms of F-1 score. When considering both effectiveness and efficiency, the results show that the best- performing model is our second model, the fine-tuned IndoBERT for single- sentence classification.
Co-Authors Abdul Haris Abdurrohman, Jafar Abro, Fikri Adriana, Risda Agung Bambang Setio Utomo Agus Sugandha Ahmad Dahlan Alfina, Ika Alie, M. Fadhiel Aminuddin, Jamrud Anandez, Arum Adisha Putra Annas, Dicky Atmoko, Indri Aulia, Muti’a Rahma A’yun, Nidha Aulia Qurrata Bambang Subeno Berghuis, Nila Tanyela Bhary, Naradhipa Bilalodin Bilalodin Budi, Indra Busral, Busral Coyanda, John Roni Cyndika Dana Indra Sensuse Dari, Qorinah Wulan DEWI SARTIKA Dhamayanti, Dhamayanti Dwitilas, Fariz Wahyuzan Eka Qadri Nuranti Enrique, Gabriel Faradillah Fatari, Fatari Febrianto, Muhamad Rizki Fridarima, Shanny Geni, Lenggo Gupron, Akhmad Hananto, Djoko Haryadi, Arifin Nur Muhammad Hasnawati Hasnawati Hayati, Atika Trisna Heri Jodi, Heri Humairoh, Nayu Nur Husin, Husna Sarirah Imelda Saluza, Imelda Indah Permatasari Iskandar Zulkarnaen Jayawarsa, A.A. Ketut Kartika Sari Khusaenah, Nur Kurniawan, Alfin Lastri Widya Astuti, Lastri Widya Laugiwa, Matiin Lukman Hakim Madiabu, Muhammad Jihad Mannix, Ilma Alpha Marcelina, Dona Martawijaya, M. Agus Meganingrum Arista Jiwanggi Ndruru, Sun Theo Constan Lotebulo Nissa, Nuzulul Khairu Nua, Muh. Tri Prasetia Pisgamargareta, Abel Praktino, Budi Prasetyo, Ridho Pratama, Mochamad Jodi Pratiwi, Indah Putri Putri Rizqiyah Putri, Indah Pratiwi Rabiyatul Adawiyah Siregar Rachmadhanti, Elvira Nur Rachmawati, Nur Rama Samudra, M.S Ramadhan, Mustafa Ridho, Muhammad Yusuf Rohmad Salam, Rohmad Rosiana Dwi Saputri, Rosiana Dwi Sampora, Yulianti Saputra, Muklas Ade Sofyan, Muhammad Ihsan Sudaryanto Sulkiah Hendrawati Sumarsih, Rani Sri Sunardi Sunardi Suryati Syazali, Muhammad Rizki Terttiaavini Terttiavini, Terttiavini Zulham Zulham