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Journal : Jurnal Aktor

Implementing the Principles of Good Governance at the Office of the Investment and Integrated One-Stop Service Agency in South Sulawesi Province Fitriani Fitriani; Muhammad Guntur; Andi Aslinda
Jurnal Aktor Vol 2, No 3 (2023): June
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to examine the implementation of Good Governance-based services in the Investment and Integrated One-Stop Service Agency of South Sulawesi Province. This research is a qualitative descriptive study. Data collection techniques were carried out through observation, interviews, and documentation. The data analysis techniques used consisted of data reduction, data presentation, and conclusion drawing. The focus of this research is on the implementation of the principles of good governance, which refer to five indicators: Accountability, Transparency, Rule of Law, Responsiveness, and Effectiveness and Efficiency. Based on the research findings, it is known that in terms of accountability, the rule of law, responsiveness, and effectiveness and efficiency, the standards have been met. The accountability principle is considered good because the agency has operated according to the plan and continuously evaluates and reports accountability. The rules and regulations regarding employees are also sufficiently strict. The responsiveness to public complaints is also good, as evidenced by the existence of a complaint section that accommodates all public grievances. The services provided are considered effective and efficient because they are in line with the conditions and capabilities of both the service provider and the recipient, which greatly facilitates the public. However, in terms of transparency, the standard has not been met as the time and procedures do not adhere to the applicable service standards.
Co-Authors A, M Awaluddin Achmad Achmad AFRIZAL AFRIZAL Alex Darmawan Alfian Budi Primanto Ali Djamhuri Amalia Putri Andi Assir Marimba Andi Caesar To Taddampali Andi Cudai Nur Andi Cudai Nur Andi Dewi Riang Tati Andi Idham Ashar Andi Muh Israq Burhanuddin Andi Muh. Rivai Andi Tahira Ashar Andi Tenri Fani Andi Tenry Sose Aprilia Alfirah Suardi Aris Baharuddin Ariskah Karmilah Armini Arbain Deswita Maharani Dian Novitasari Efri Yades Eka Damayanti Eki Darmawan Elly Delfia Eritrina Eritrina Fatimah Akbal Firda Anas Tasiya Firga Jafar Firman Umar Fitriani Fitriani Fitriani S Haedar Akib Hasnawi Haris Henni Zainal Henni Zainal Heriansah, Heriansah Herlina Sakawati Herman Hesty Rosita Ibrahim, Muhammad Akmal Ignasius Setitit Intan Maharani Jamaluddin Jamaluddin Jumadi Jumadi Lukitoelkaodillah Lukitoelkaodillah M Yusuf M. Yusuf Maya Kasmita Miftahul Rahmat Mudinillah, Adam Muh Luthfi Siraj Muh Rivai Muh. Ikramullah Muh. Ikramullah Akmal Muh. Ikramullah Akmal Muh. Jihad Firman Muh. Nur Yamin Muhammad Akmal Ibrahim Muhammad Aswan Muhammad Guntur Muhammad Luthfi Siraj Muhammad Luthfi Siraj Muhammad Naufal N. Rachma Noviatri Noviatri Novitasari Novitasari Nur Amalia Ramdlani Azis Nur Azizah Pratiwi Rahman, Nawir reniwati reniwati Ria Febrina RIRIN NURFAATHIRANY HERI Risma Niswaty Riswan Abdullah Rivai, Andi Muhammad Rizky Amelya Furqan Roma Kyo Kae Saniro Ronidin Ronidin Rudi Salam S, Muh. Rizal Silvi Sri Wahyuni Sindi Sindi Sirajuddin Saleh Sitti Hardiyanti Arhas Sri Yuni Syafril syafril Syamsu Alam Syarifuddin Syarifuddin Syarifuddin Syurwana Farwita Tadampali, Andi Caezar To Tessa Qurrata Aini Umi Khusyairy Viarel Batara Wahyudi Gani, Andika Winy Eve Juldinsi Zulhimmah Mukhlis