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All Journal Jurnal Kedokteran Brawijaya Jurnal Ilmu Komunikasi Jurnal Pekommas Jurnal Studi Komunikasi dan Media Jurnal Ilmu Komunikasi Wacana, Jurnal Sosial dan Humaniora Channel : Jurnal Komunikasi AGRIVITA, Journal of Agricultural Science Komunikator Nomosleca Jurnal IUS (Kajian Hukum dan Keadilan) JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Asia-Pacific Management and Business Application Jurnal Studi Komunikasi ARISTO Jurnal Ilmiah Universitas Batanghari Jambi AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal Komunikasi Syntax Literate: Jurnal Ilmiah Indonesia MetaCommunication; Journal Of Communication Studies Journal of Applied Studies in Language Jurnal Representamen Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) JURNAL HERITAGE SANGKEP: Jurnal Kajian Sosial Keagamaan Jurnal Profetik Sospol : Jurnal Sosial Politik MEDIAKOM: Jurnal Ilmu Komunikasi Communicare : Journal of Communication Studies Communication Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Jurnal Riset Mahasiswa Dakwah dan Komunikasi (JRMDK) Tuturlogi: Journal of Southeast Asian Communication Belantika Pendidikan INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) Jurnal Pengabdian Masyarakat (ABDIRA) Ranah Research : Journal of Multidisciplinary Research and Development Brawijaya Journal of Social Science Jurnal Indonesia : Manajemen Informatika dan Komunikasi Conference Proceedings International Conference on Education Innovation and Social Science Komunikatif : Jurnal Ilmiah Komunikasi
Rachmat Kriyantono
Universitas Brawijaya Malang
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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MANAJEMEN MEDIA RELATIONS DALAM MENINGKATKAN CITRA POSITIF DAN REPUTASI PERUSAHAAN DI ERA ARTIFICIAL INTELLIGENCE Riza Nur Rizqiyah; Rachmat Kriyantono; Anang Sujoko
Metacommunication Journal of Communication Studies
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (399.159 KB) | DOI: 10.20527/mc.v6i1.10135

Abstract

In the current disruptive era, the need for information access is becoming easier and is developing practically. One of the developments in technology and digitalization that has made progress in infrastructure and innovation in people's lives is the presence of artificial intelligence (AI), which provides convenience in helping jobs supported by big data. As a continuation of Public Relations activities in the current era, in building relations between organizations or companies and the public, media relations is one of the roles of PR in relation management. This study aims to discuss media relations management in enhancing the company's positive image on elements of public relations transformation in the 4.0 era. By using the literacy study method, this research is presented in a descriptive qualitative way to analyze data relating to the company's media relations management by mobilization and digitalization. The results found in this study are the role of AI is very helpful and easy in public relations work, especially in media relations activities. For companies, the presence of AI helps in managing the media used by the company as a form of disseminating information through social media owned by the company itself (owned media) which is done in real time. So that in the management of information through social media requires deception of content and media monitoring aimed at evaluating public relations in media relations activities that are able to enhance the company's positive image.
PEMBERDAYAAN PERANGKAT DESA DALAM PENYAMPAIAN INFORMASI PUBLIK UNTUK MENCEGAH KORUPSI DALAM PELAKSANAAN PROGRAM BUMDES DI DESA GENDRO – KABUPATEN PASURUAN Rachmat Kriyantono; Yun Fitrahyati Laturrakhmi; Sinta Swastikawara; Azizun Kurnia Illahi; Dessanti Putri Sekti Ari
Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Vol 4, No 2 (2019): December 2019
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/abdimas.v4i2.3229

Abstract

Perangkat desa sebagai pemerintahan kecil di tingkat desa, sepatutnya paham tentang kewajiban mereka, utamanya terkait keterbukaan arus informasi dari perangkat desa ke masyarakat dan begitu pula sebaliknya. Hal ini nyatanya banyak ditemukan oleh tim di lapangan, salah satunya adalah di Desa Gendro Kabupaten Pasuruan. Data menunjukkan bahwa perangkat desa menganggap bahwa peran mereka sebagai perangkat desa telah berjalan sesuai dengan yang ditugaskan kepada mereka. Mereka mengakui bahwa terdapat tupoksi ganda yang mereka lakukan, namun itu semua dilakukan untuk membantu rekan mereka yang mengalami kesulitan. Di sisi lain, perangkat desa juga merasa bahwa ada kelompok di masyarakat yang tidak percaya dengan kinerja perangkat desa namun tidak disampaikan secara langsung kepada perangkat desa. Hubungan antara perangkat desa dengan organisasi lain di dalam desa seperti PKK, BPD, Karang Taruna juga ikut merasakan bahwa perangkat desa menutup pintu untuk melakukan komunikasi, baik dengan masyarakat maupun dengan organisasi lain di dalam desa. Oleh karena itu, kegiatan pengabdian masyarakat ini banyak difokuskan pada pemberian pemahaman kepada perangkat desa Gendro dalam meningkatkan pemahaman mereka atas pengelolaan keterbukaan informasi publik dan pengelolaan dana desa. DOI: https://doi.org/10.26905/abdimas.v4i2.3229
Process of Development Planning Consensus (Musrenbang) As A Means of Communication in Decision-Making in Siniu Subdistrict Parigi Moutong Regency Hairudin Hairudin; Rachmat Kriyantono; Darsono Wisadirana
Wacana Journal of Social and Humanity Studies Vol. 20 No. 3 (2017)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1004.422 KB)

Abstract

The function of Musrenbang in development as a means of communication of society to participate in decision-making applies in Siniu Subdistrict, Parigi Moutong Regency. The purposes of the research are, first, to explain and analyze how the process of Musrenbang become as a means of communication in the village administrative in delivering a suggestion; and third, to know and explain whether the decision-making has been re-communicated first before it goes back to the community. This research uses descriptive qualitative with data collection method through interviews and observations. The research results are: (1) the implementation of Musrenbang as a means of communication in its practice is only a formality starting from the Hamlet, Village, Subdistrict to Regency even though in its implementation is in accordance with the applicable regulations. It is proved by  the absence of Regional Medium-Term Development Plan (RPJM) as the result of Musrenbang’s implementation; (2) The implementation of Musrenbang in Siniu Subdistrict only become as a means of communication between the village administrative which only provides and accommodates the needs of society’s priority suggestions. However, the suggestion does not being delivered properly to the Regency Government. (3) The absence of re-communication made by the sub-district’s representative upon the achieved results on the society. It makes the society do not understand about the realization of the implemented development. So that Musrebang is only a medium that accommodates only the society’s aspiration via communication and does not being involved in the decision-making process.  
Mengukur Kualitas Dialogis 13 Website PTN-BH Melalui Penerapan Dialogic Communication Lisda Veronika; Reza Safitri; Rachmat Kriyantono
Jurnal Ilmiah Universitas Batanghari Jambi Vol 23, No 3 (2023): Oktober
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v23i3.3965

Abstract

Public relations as the communication management between organization and its public has entered a new chapter with new challenges at this time. The development of information and communication technology encourages public relations to be able to take advantage of various new media in carrying out its strategic communications. Website as a product of new media is often used as a formal information medium for an organization. Not only SOE or the private sector, educational institutions or universities have also used website as a medium of their formal information and communication. The capabilities of websites 1.0 to 4.0, which continue to grow to this day, allow companies and their public to communicate in two directions, or dialogical. This study aims to determine the dialogic quality of the PTN-BH website through dialogic communication theory.
PERSEPSI PRAKTISI HUMAS DAN MASYARAKAT TERHADAP PROGRAM TANGGUNG JAWAB SOSIAL PERUSAHAAN Rachmat Kriyantono
Brawijaya Journal of Social Science Vol. 3 No. 2 (2019): Jurnal Kajian Ruang Sosial-Budaya (JKRSB) is continued as Brawijaya Journal of
Publisher : Sociology Department, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.sosiologi.jkrsb.2019.003.2.03

Abstract

Penelitian ini bertujuan mengevaluasi penerapan program tanggung jawab sosial perusahaan (Corporate social responsibility/CSR) di Indonesia, apakah CSR diterapkan karena kewajiban atau tidak, apakah didorong motif profit atau bentuk tanggung jawab kepada publik. Tanggung jawab sosial korporat telah menjadi bidang yang banyak dikaji oleh akademisi dalam decade terakhir. Banyak definisi tentang CSR dari para akademisi yang membahas siapa yang bertanggung jawab melaksanakan dan bagaimana mengukur keberhasilannya. Indonesia adalah negara pertama yang menerapkan pendekatan wajib CSR bagi perusahaan. Walaupun beberapa aturan perundangan mewajibkan pelaksanaan CSR, tetapi, aturan-aturan tersebut tidak mencantumkan kriteria pengukuran keberhasilan. Melalui survei, penelitian ini menggunakan kuesioner dari dua instrumen yang dikombinasikan, yakni dari Kanji Chopra Model dan Turker’s Scale. Kombinasi ini diharapkan menghasilkan pengukuran CSR yang dapat digeneralisasikan untuk Indonesia. Kedua instrumen ini telah diterapkan di negara Barat dan Asia. Kuesioner disebarkan kepada dua kelompok responden, yakni 87 praktisi CSR dan 120 responden sebagai publik sasaran Hasil penelitian ini adalah CSR telah dilakukan dengan fokus membantu publik mendapatkan kesejahteraan sosial dan praktisi pelaksana CSR sebagian besar adalah praktisi Humas.
Model Manajemen Konflik Berbasis Kearifan Lokal: Konflik Perguruan Pencak Silat Di Madiun – Jawa Timur Estu Widiyowati; Rachmat Kriyantono; Bambang Dwi Prasetyo
Komunikator Vol 10, No 1 (2018)
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jkm.101004

Abstract

Penelitian ini bertujuan untuk menganalisis pemaknaan peran nilai kearifan lokal dalam proses manajemen konflik dan untuk memetakan model manajemen konflik yang sesuai dengan nilai kearifan lokal masyarakat Madiun. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode fenomenologi. Pemilihan informan dilakukan dengan menggunakan purposive sampling. Pengumpulan data dilakukan dengan menggunakan teknik observasi dan wawancara mendalam. Hasil penelitian menunjukkan bahwa nilai budaya Jawa sebagai nilai kearifan lokal masyarakat Madiun yang ole anggota perguruan dimaknai sebagai pedoman idup utama, maka proses manajemen konflik juga harus berpedoman pada nilai kearifan lokal yang bertujuan untuk mewujudkan perdamaian jangka panjang. Pemetaan model manajemen konflik dilakukan dengan berpedoman pada nilai etika Jawa, hamemayu hayuning bawono, dan mangan ora mangan anggere kumpul. Pemetaan model manajemen konflik berdasarkan pada nilai kearifan lokal dapat menunjukkan bahwa ketokohan merupakan karakteristik utama dari model manajemen konflik di Madiun, khususnya dalam mengelola konflik masyarakat.Kata Kunci: Pencak Silat, Manajemen Konflik, Budaya Jawa,  Perspektif Komunikasi Asia
Penguatan Karakter Nasionalisme Relijius berbasis Nilai ASWAJA pada Peserta Didik di Yayasan Pendidikan Al-Murtadho Ngadiluwih Kediri Kriyantono, Rachmat; Alim, Syahirul; Prantama, Muhammad Barqah
Belantika Pendidikan Vol 6, No 2 (2023)
Publisher : Kayon Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47213/bp.v6i2.278

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengkaji implementasi nilai ASWAJA sebagai upaya penguatan karakter nasionalisme religius pada peserta didik di Yayasan Pendidikan Al-Murtadho Ngadiluwih Kediri. Metode yang digunakan yaitu deskripsi kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, FGD, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa penanaman nilai-nilai ASWAJA tercermin dalam aktivitas pembelajaran berupa cerita keseharian yang dilakukan oleh peserta didik yang kemudian diselipkan nilai-nilai toleransi dan tenggang rasa. Selain itu, peserta didik juga dibiasakan untuk saling menghargai dengan tidak membeda-bedakan teman yang satu dengan lainnya. Temuan ini memberikan wawasan baru tentang strategi penguatan karakter berbasis nilai agama dalam konteks pendidikan Islam  khususnya bagi anak usia dini di Indonesia.
The Excellence Plus for Government Public Relations in the New Media Era Kriyantono, Rachmat; Safitri, Reza
Communicare : Journal of Communication Studies Vol. 11 No. 1 (2024): Communicare: Journal of Communication Studies
Publisher : Institut Komunikasi dan Bisnis LSPR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37535/101011120244

Abstract

ABSTRACT The paper aims to offer ideas on the use of the Excellent Plus Model to strengthen government public relations functions in the new media era. This model contributes to developing the practice of Government Public Relations so that it can carry out its function as the person in charge of the institution's communication system in supporting public services in the new media era. This model was developed through an effort to review the literature, which found that there are still gaps and unsynchronized between scientific perspectives, regulations, and public relations applications that raise issues of structure, role, purpose, and ethics. The Excellence Plus model offers a solution because it combines the universal dimensions of public relations practice and the local character of community communication. This model has the advantage of being workable because it is derived from the dominant theory in Public Relations and is universal in various types of organizations, with a way of application that adapts to the unique character of the organization. The challenge in applying this model is the great difficulty in changing perceptions about the PR function, synchronizing various government regulations, institutional restructuring related to nomenclature, and preparing human resources. Keywords: communication; excellence plus; local character; new media; public relations
Complaint Management Performed at X Public Hospital in Indonesia Nugraha, Reza; Wulandari, Maulina Pia; Kriyantono, Rachmat
Jurnal Kedokteran Brawijaya Vol. 32 Supplement 1 (2022)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2022.032.01.18s

Abstract

Health consumers or patients become aware of their health literacy by obtaining, processing, understanding, and communicating health-related information when they come to health decisions. However, background knowledge obtained would set patients' expectations and satisfaction, and the expression of patients' expectation gap that creates dissatisfaction or concern with a service provided is called complaint. This present study aimed to obtain a comprehensive understanding about the role and activities of public relations on patient complaint management at X public hospital in Indonesia. This research applied a qualitative method using the purposive sampling technique. The research finding showed that the informants at the hospital lacked communication and public relations knowledge, and no training was given to the staff involved in communication matters. This absence of an academic foundation to guide the work directly affects the professionalism of the public relations manager, especially during managing complaints and making policies. As a result, the public relations department of the hospital did not have a direct channel for the patients to register their complaints, and the only indirect patient complaint facility aimed at the public relations was not managed by the public relations department. In short, this study shows that the public relations manager did not have a management role on the complaint management at the hospital, which consequently brings a snowball effect to the overall management of complaints due to the practices of encroachment, and the hospital must provide more training and professional coaching to bring back the role and functions of public relations.
Strategi Komunikasi Krisis Humas Kemenpora dalam Pemulihan Citra Majid, Abdul; Murbinami, Raswitha; Ayuningtyas, Fitria; Kriyantono, Rachmat
Communication Vol 15, No 2 (2024): Communication
Publisher : Fakultas Komunikasi & Desain Kreatif - Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/comm.v15i2.3044

Abstract

Salah satu lembaga pemerintah, Kementerian Pemuda dan Olahraga (Kemenpora) mempunyai peran penting dalam mengoptimakan di sektor pemuda dan olahraga masyarakat Indonesia. Anggaran setiap tahunnya pun digelontorkan untuk bisa menjalankan program-program tersebut. Akan tetapi pada tahun 2019 silam, citra Kemenpora kembali menurun, mengulang kejadian 2012 silam, yakni prihal kasus korupsi yang melibatkan pimpinan dan beberapa pegawainya. Kondisi tersebut membuat Hubungan Masyarakat (Humas) Kemenpora mulai bekerja guna memulihkan citra Kemenpora. Untuk itu, tujuan penelitain ini ingin mengetahui strategi apa yang dilakukan Humas Kemenpora guna memulihkan citra Kemenpora. Dalam penelitian ini penulis menggunakan Teori Situasional Crisis Communication Theory (SCCT).  Metodelogi penelitian menggunakan pendekatan kualitatif dengan metode studi kasus. Untuk mendapatkan data yang valid, teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi dan dokumentasi. Hasil penelitian menunjukkan bahwa Humas Kemenpora telah melakukan strategi komunikasi krisis yang dimulai dari rapat internal penanganan krisis hingga mengoptimalkan media-media dalam menyebarluaskan pemberitaan kinerja positif di tahun-tahun berikutnya setelah mendapatkan predikat positif dari Badan Pemeriksa Keuangan (BPK) 
Co-Authors Airlangga, Muhammad Hafidz Daros Alfira, Nisa Ameliyah, Arini Amrullah, Muhammad Adil An Toni Anang Sujoko Angela Ervina Ari, Dessanti Putri Sekti Arini Ameliyah Atma Amanda Putri Avicenna, Fitria Azahar Kasim Azhary, Syaiful Azizun Kurnia Illahi Bambang Dwi Prasetyo Bayu Indra Pratama Budiantari, I Dewa Ayu Diah Chandra Sari, Rohmah Nia Choiria Anggraini Daros Airlangga, Muhammad Hafidz Darsono Wisadirana Deka, Feiza Salsabila Desi Dwi Prianti Destrity, Nia Asthon Dwi Anisa Febrianti Dyan Rahmiati Ervina, Angela Estu Widiyowati Farikha Rachmawati Farouq, Mgs. Muhammad Febiola, Intri Febrianti, Dwi Anisa Fiaji, Noveria Anggraeni Fitri Avicenna Fitria Ayuningtyas Hairudin Hairudin Hakim , Muhammad Lukman Halimatus Sa’diyah Handayani, Sri Hanindita Basmatulhana Imon Dwi Budi Ajianto Imon Dwi Budi Ajianto, Imon Dwi Budi Intan Septiana Tanjung Kasim, Azahar Kuswanto Kuswanto Laturrakhmi, Yun Fitrahyati Lisda Veronika Majid, Abdul Mashuri , Ali Maulina Pia Wulandari Maya Diah Nirwana Mgs. Muhammad Farouq Mohammad Annur Tri Putra Monica Trivena Nainggolan Muhammad Hafidz Daros Airlangga Muhammad Lukman Hakim Muhammad Lukman Hakim, Muhammad Lukman Muhammad Syukron Anshori Murbinami, Raswitha Nainggolan, Monica Trivena Nanang Krisdinanto Ningraty Natasya Picasso Ninik Tri Wahyuvi Nisa Alfira Nisrin Husna Noor Aziah Abdullah Normahfuzah Ahmad Noveria Anggraeni Fiaji Novita Anggraini Nugraha, Lalu Muhammad Rifqi Oktaviani, Fitri Hariana Prabowo, Ayudita Farrahsasti Kusuma Putri Prantama, Muhammad Barqah Putra, Mohammad Annur Tri Putri, Atma Amanda Reza Nugraha, Reza Reza Safitri Reza Safitri Riza Nur Rizqiyah Rizky Ika Safitri Rohmah Nia Chandra Sari Rohmah Nia Chandra Sari Sa’diyah, Halimatus Safitri, Rizky Ika Sahiruddin Sahiruddin, S Said, Moch Fauzie Saleh, Ahmad Muwafik Sanggar Kanto Sari, Rohmania Chandra Sheehan, Aurezza Bryna Sinta Swastikawara Sri Wahyunie Sudarsono, Meryana Deasy Karina Sujoko, Anang Susanto, Amin Heri Syahirul Alim Syaiful Azhary Syaiful Azhary Tamitiadini, Dian Tanjung, Intan Septiana Tantri Dwi Rahmawati Wahyuni, Silvia Santi Widiyowati, Estu Wijanarko, Wisnu Wisnu Widjanarko Yun Fitrahyati Laturrakhmi Yuyun Agus Riani Yuyun Agus Riani Zulkarnaen