Article Per Year (5 Year)
p-Index From 2020 - 2025
4.568
P-Index
This Author published in this journals
All Journal Phi : Jurnal Pendidikan Fisika dan Terapan Jurnal Florea Al-Mashrafiyah : Jurnal Ekonomi, Keuangan, dan Perbankan Syariah JURNAL PENDIDIKAN TAMBUSAI Journal TEPAT: Teknologi Terapan untuk Pengabdian Masyarakat International Journal of Community Service Learning Journal of Aquaculture Science Eksis: Jurnal Riset Ekonomi dan Bisnis Puteri Hijau : Jurnal Pendidikan Sejarah Specta Journal of Technology Majalah Ilmiah Warta Dharmawangsa Jurnal Akuntansi dan Keuangan Didaktik : Jurnal Ilmiah PGSD STKIP Subang Indonesian Journal of Cultural and Community Development BINOMIAL : Jurnal Pendidikan Biologi JURNAL RECTUM: Tinjauan Yuridis Penanganan Tindak Pidana Jurnal Informatika Terpadu Jurnal Pengabdian Masyarakat (ABDIRA) JURNAL ILMIAH GLOBAL EDUCATION Jurnal Peternakan Lokal International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Social Library Jurnal Jurnalisme Kumpulan Artikel Pendidikan Anak Bangsa : Journal Pendidikan, Sosial dan Humaniora Pinisi Journal of Sociology Education Review Al-Irsyad: Journal of Education Science Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS DECISION : Jurnal Ekonomi dan Bisnis TOFEDU: The Future of Education Journal JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Jurnal Serambi Ekonomi dan Bisnis Sabangka Abdimas Jurnal Pengabdian Masyarakat Sabangka Journal of Information Systems Management and Digital Business Ruhui Rahayu: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Applied Geography
Nur Fadillah, Nur
Pusat Penelitian Geopolimer - Lab. Fisika Material Jurusan Fisika FMIPA UNM Jalan Dg. Tata Raya, Makassar, 90223
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Veterinary Other

Published : 37 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Indonesian Journal of Cultural and Community Development

 1 
Digital Public Services in Indonesia Show High Satisfaction and Adaptation Challenges Remain Fadillah, Nur; Mursyidah, Lailul
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1105

Abstract

General background: Public service is an essential function of government, aimed at fulfilling citizen needs through the provision of goods, services, and administrative support in accordance with regulations. Effective public service requires continuous bureaucratic reforms. Specific background: Lemujut Village, in collaboration with the Population and Civil Registration Service of Sidoarjo Regency, introduced the Online Service (Plavon) application to improve population administration and civil registration services. However, the effectiveness of the Plavon application remains underexplored. Knowledge gap: There is limited research on the effectiveness of digital public service platforms like Plavon in rural Indonesian settings, particularly in terms of productivity, efficiency, satisfaction, and adaptability. Aims: This study aims to evaluate the effectiveness of the Plavon application in improving public service quality in Lemujut Village by analyzing five key elements: productivity, efficiency, satisfaction, adaptation, and development. Results: Findings indicate that productivity is high, with Plavon operators following procedures and maintaining public trust. However, efficiency is lacking, as some administrative processes fail to meet service time standards. Community satisfaction is notably high at 98.98%, but adaptation to digital services remains suboptimal due to inadequate socialization. Development efforts, such as coordinating via WhatsApp and establishing a call center, show significant progress. Novelty: This study provides a detailed evaluation of the Plavon application’s impact on village-level public services, highlighting the role of digitalization in improving service delivery while identifying challenges in community adaptation and efficiency. Implications: The findings suggest the need for enhanced socialization of digital services and continued development of digital infrastructure to ensure equitable access and efficiency in rural public services. Highlights: High public satisfaction, but service delays persist. Digital adaptation slow due to lack of community awareness. Effective coordination boosts service improvement efforts. Keywords: Public service, digital platform, Plavon, effectiveness, rural Indonesia
Co-Authors - Nurhayati ., Nuraksa Abdul Wahid, Mulyadi Alam, Aztri Fithrayani Amalia, Amanda Putri Amar Salahuddin Ananta, Ramadhanti Angelica, Niken Anry, Aura Afrillia Ansyari, Ilman Indra Aprilia, Putri Rudini Aprimadedi Arisma, Ayu Ariyanti, Alifah Danuk Armayani M. Arwin Sanjaya Ashilah, Jihan Budi Utama, Muh. Ilham Cahyani, Rani Chairunnisa, Milna Cut Zahri, Cut Deny Arthawan Sugih Prabowo, I Putu Dharma Saputra, Dharma Dini Martinda Lestari F, Andi Syahreza F, Widya Ananda Fajerin, Nur Fariq Azhar Feryanto, Wahyu Firah, Al Firdha Razak, Firdha Fitri, Dwi Halijah, Sitti Hasbi, Hartas Hasni Heni Pujiastuti Husniah, Wa Ode Irawati, Limora IRWAN SETIAWAN Jamaluddin, Reski Permata Sari Janwar, Muhammad Jemminastiar, Rafly Junita, Yola Khamil, Muhammad Raihan Putra Koriah, Wa Ode Nikmatul kosilah, Kosilah Kristiawati Kristiawati Lailul Mursyidah Latifah, Husnul Lolo Padang, Elifas M, Weney Kanatya Malau, Navaldi Indra Mansur, Musdalifa Maria Ulfa Mawarsih, Sri Mira Detavia, Andi Mohammad Reza Fahlevi MUHAMMAD ALI Muhammad Aprian Jailani Muhammad Fazil, Muhammad Munira Munira, Munira Mustafa, Kemala Nababan, Ridha Nafillah, Nafillah Naiborhu, Roslin Nainggolan, Laura Natashia Br Nazar, Nasril Nini Wahyuni, Nini Nurhalizah, Siti Nurjannah Nurjannah Nurul Rahmania Padli, Feri Prasandy, Martha Oktavia Pratiwi, Lintang Denalin Aulia Putri Hana Pebriana Putri Indah Lestari Raden Irna Afriani Rahayu, Erdina Rahayu, Rika Rahmad Hidayat Rahmadani Rahmadani Rahmaniar Rahmaniar, Rahmaniar Rahmawati, Febri Raiya, Muhammad Saharullah Ramadhan, Rafly Naufal Ramadhani, Fajri Ramadhani, Ulfa Rasmi Rasmi, Rasmi Rizal Adi Saputra Rosmaida Sinaga Rusdi Rusdi said, muh Sakmawati, Sakmawati Samal, Silvia Nur Aini Samsidar Tanjung Saptono Waspodo Sari, Della Yuspita Setiyo Utomo sri nengsih, sri Subaer - Syaputra, Muh. Fadly Torro, Supriadi Trisnawati Hutagalung Ukas, Ukas Vaneza Sihaloho, Julice Wijaya, Rasman Sastra Yunina Yunina