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All Journal Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Adabiya KOMUNIKA Warta Perpustakaan Pusat Undip Al-Banjari : Jurnal Ilmiah Ilmu-Ilmu Keislaman Thaqafiyyat : Jurnal Bahasa, Peradaban dan Informasi Islam Al-Kuttab : Jurnal Kajian Perpustakaan, informasi dan kearsipan Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Informatio: Journal of Library and Information Science Daluang: Journal of Library and Information Science JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan Literatify : Trends in Library Development Al Ma mun Jurnal Kajian Kepustakawanan dan Informasi International Journal Software Engineering and Computer Science (IJSECS) Baitul Ulum: jurnal Ilmu Perpustakaan CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi Al-Ma`mun: Jurnal Kajian Kepustakawanan dan Informasi Jurnal Informasi, Perpustakaan, dan Kearsipan (JIPKA) Media Informasi Akademika : Jurnal Pemikiran Islam Libraria: Jurnal Ilmu Perpustakaan dan Informasi Pustakaloka: Jurnal Kajian Informasi dan Perpustakaan Tadwin: Jurnal Ilmu Perpustakaan dan Informasi Educaniora: Journal of Education and Humanities Jurnal Teknologi Informasi Indonesia Indonesian Journal of Library and Information Science (IJLIS) Librarium: Library and information science journal
Anis Masruri, Anis
Perpustakaan UGM
Religion Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Informatio: Journal of Library and Information Science

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The role of assertive behavior in conflict resolution and negotiation among Generation Z librarians Fitri, Laili Sofia; Masruri, Anis
Jurnal Informatio Vol 6, No 1 (2026): 2026
Publisher : Faculty of Communication, Padjadjaran University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/inf.v6i1.68749

Abstract

Background: Librarians are required to be assertive amid changing times and the dynamics of Generation Z, which is beginning to dominate the workplace. Assertive behavior is a communication skill that can be learned to reduce conflict. Studies on the application of assertive behavior among Generation Z librarians are still limited; therefore, research is needed to fill this gap. Purpose: This study aims to identify the assertive behavior of Generation Z librarians in conflict resolution and negotiation within library settings, using Janette S. Caputo’s theory. The main research question is: How do Generation Z librarians apply various forms of assertive statements in the context of library service interactions?Methods: This study utilizes a descriptive qualitative approach. Informants were determined using purposive sampling based on several criteria, and nine informants were obtained from school libraries (SMPN 29 Bandar Lampung, SMKN Padang Cermin, SD Kreativa, SMK Muhammadiyah 3 Metro), universities (Universitas Bhayangkara Jakarta Raya, Institut Sains Teknologi Nasional, and Politeknik Kesuma Bangsa), and public libraries (Kabupaten Pringsewu and Kabupaten Pesisir Barat). Data collection was carried out through structured interviews.Results: The study reveals that Generation Z librarians exhibit various forms of assertive behavior. They demonstrate Simple Assertion by facilitating effective information retrieval. Empathetic Assertion is shown through adjustments in communication styles. Soft Assertion appears in the form of support, positive feedback, and appreciation toward coworkers. Anger Assertion is expressed professionally. Confrontation Assertion is reflected in polite renegotiation of work agreements. Negative Assertion involves acknowledging mistakes and maintaining healthy communication. Assertive Disengagement is demonstrated by postponing discussions assertively when conditions are unsuitable.Conclusions: Generation Z librarians apply various forms of assertive behavior in conflict resolution and negotiation in libraries.
Co-Authors 'Azhim Al As'hal, Ajrun Abdurokhim, Muhamad Afrina, Cut Aiman, Nur Al Ghiffary, Ghalib Muhammad Syukri Al Makin Amanda, Dina Andina, Syifa Anggraeni, Vira Bagas Aldi Pratama Bahgie, Yuni Bella, Elsa Listia Conzizca, Mika Julia Dewi, Shinta Enlevi, Silva Erika Setyanti Kusumaputri, Erika Setyanti Fadilah, Cindy Fitri, Laili Sofia Halawa, Kerisman Hanifa, Salsabila Hati Murdani Hikmat, Arsyad Nuzul Inayat, Muhammad Indriyani, Meyza Jayanti, Lida Dara Kardi Kardi, Kardi Kartika Puspita Sari, Kartika Puspita komahh, nur isti Labibah, Labibah Lubis, Efi Amrina Luthfiyah, Arin Majidah, Maydani Nur Maulidina, Fina Mega Adjie Wikhda Misshuari, Dinda Hafsah Mubarokah, Adzkiyah Nahla, Febri Nasution, Cindy Fadilah Nento, Khairuddin Ni Putu Premierita Haryanti Nurdin Laugu Nurdin Nurdin Pratama, Bagas Aldi Quthbi Habibin, Firulla Rahmawati, Nadia Rifka Ramadhon, Wisnu Rizky, Muhammad Reza Nur Romadhon, Rifki Rosalia, Desfiana Ramdhani Salsabila, Hanifa Sander, Ali Sari, Kartika Putri Sari, Khairunnisa Etika Septiara, Dara Shaleha, Imroatun Sholihah, Husna Amalina Sidik Rokhmadi, Sidik Siti Ma'rifah Sodiq A. Kuntoro, Sodiq A. Suharsimi Arikunto Sundariyati, Dwi Syafi'i, Muhammad Zakki Triningsih Usnah, Yulianah Wahdah, Siti Yumna, Atikah Nur Aini