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All Journal Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Adabiya KOMUNIKA Warta Perpustakaan Pusat Undip Al-Banjari : Jurnal Ilmiah Ilmu-Ilmu Keislaman Thaqafiyyat : Jurnal Bahasa, Peradaban dan Informasi Islam Al-Kuttab : Jurnal Kajian Perpustakaan, informasi dan kearsipan Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Informatio: Journal of Library and Information Science Daluang: Journal of Library and Information Science JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan Al Ma mun Jurnal Kajian Kepustakawanan dan Informasi International Journal Software Engineering and Computer Science (IJSECS) Baitul Ulum: jurnal Ilmu Perpustakaan Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi Al-Ma`mun: Jurnal Kajian Kepustakawanan dan Informasi Jurnal Informasi, Perpustakaan, dan Kearsipan (JIPKA) Media Informasi Akademika : Jurnal Pemikiran Islam Libraria: Jurnal Ilmu Perpustakaan dan Informasi Pustakaloka: Jurnal Kajian Informasi dan Perpustakaan Tadwin: Jurnal Ilmu Perpustakaan dan Informasi Educaniora: Journal of Education and Humanities Jurnal Teknologi Informasi Indonesia Indonesian Journal of Library and Information Science (IJLIS) Librarium: Library and information science journal
Anis Masruri, Anis
Perpustakaan UGM
Religion Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Librarium: Library and information science journal

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Urgensi komunikasi interpersonal pustakawan dalam melayani pemustaka Bella, Elsa Listia; Masruri, Anis; Bagas Aldi Pratama; Hati Murdani
Librarium: Library and Information Science Journal Vol. 1 No. 2 (2024): Librarium: Library and Information Science Journal
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/librarium.v1i2.863

Abstract

Introduction: Librarians will encounter various personalities and characters of librarians when helping them. For librarians, it is important to improve interpersonal communication skills to deal with this. The main goal is to provide the best service to users. In this case, it is very important for librarians to have interpersonal communication skills in serving users. Research mMethod: This research uses the library research method, then collects data using secondary sources such as books, journal articles, documents and other means such as websites. Data Analysis: there are three stages in analyzing this research data, namely, collecting data, selecting data and then verifying the data. Results and Discussion: There are several attitudes to have good interpersonal skills, namely, empathy, supportiveness, positiveness, equality, confidence, Immediacy, interaction management. Then there are influencing factors, namely source, encoding, message, channel, receiver, decoding, response, interference, and context in communication. Apart from that, there are several other influencing factors such as cultural background, education, and so on. Furthermore, the urgency of interpersonal communication for librarians occurs because it is considered the most successful in changing the attitudes, beliefs, views and behavior of communicants. Conclusion and Recommendations: Strong communication skills developed by librarians will enable recognizing and understanding the needs and characteristics of librarians. So it is important for librarians to have interpersonal communication skills, listening ability; skills in providing services; and skills in conveying information.
Inovasi Layanan JAMILA (Jaminan Layanan Prima Mengantar Buku Andalan Ke Pemustaka) pada Perpustakaan Kota Yogyakarta Septiara, Dara; Aiman, Nur; Masruri, Anis
Librarium: Library and Information Science Journal Vol. 2 No. 1 (2025): Librarium: Library and Information Science Journal
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/librarium.v2i1.1583

Abstract

This study aims to analyze the Jamila service innovation (Guarantee of Excellent Service Delivering Reliable Books to Users) implemented in the Yogyakarta City Library. Jamila service is a form of book delivery service based on "delivery service" designed to make it easier for users to access library materials without having to come directly to the library. This study uses a qualitative descriptive method with data collected through observation, interviews, and documentation, and analyzed using the Miles and Huberman model. The results of the study indicate that service innovation includes expanding user requirements, such as access for users domiciled outside Yogyakarta with a meeting location arrangement (COD), as well as updating procedures involving the use of technology such as OPAC and WhatsApp for service efficiency. The obstacles found include inaccuracy of delivery location points and weather obstacles, which affect service effectiveness. However, the library has overcome most of the previous obstacles, such as transportation and promotion, through the use of official vehicles and social media. This study concludes that Jamila service innovation has succeeded in increasing the accessibility of library services, providing convenience for users, and can be a model of service innovation for other libraries in Indonesia.
Co-Authors 'Azhim Al As'hal, Ajrun Abdurokhim, Muhamad Aiman, Nur Al Ghiffary, Ghalib Muhammad Syukri Al Makin Amanda, Dina Andina, Syifa Anggraeni, Vira Bagas Aldi Pratama Bahgie, Yuni Bella, Elsa Listia Conzizca, Mika Julia Dewi, Shinta Enlevi, Silva Fadilah, Cindy Fitri, Laili Sofia Hanifa, Salsabila Hati Murdani Hikmat, Arsyad Nuzul Inayat, Muhammad Indriyani, Meyza Jayanti, Lida Dara Kardi Kardi, Kardi Kartika Puspita Sari, Kartika Puspita komahh, nur isti Labibah, Labibah Lubis, Efi Amrina Luthfiyah, Arin Majidah, Maydani Nur Maulidina, Fina Mega Adjie Wikhda Misshuari, Dinda Hafsah Mubarokah, Adzkiyah Nahla, Febri Nasution, Cindy Fadilah Nento, Khairuddin Ni Putu Premierita Haryanti Nurdin Laugu Nurdin Nurdin Pratama, Bagas Aldi Quthbi Habibin, Firulla Rahmawati, Nadia Rifka Ramadhon, Wisnu Rizky, Muhammad Reza Nur Romadhon, Rifki Rosalia, Desfiana Ramdhani Salsabila, Hanifa Sander, Ali Sari, Kartika Putri Sari, Khairunnisa Etika Septiara, Dara Shaleha, Imroatun Sholihah, Husna Amalina Sidik Rokhmadi, Sidik Siti Ma'rifah Sodiq A. Kuntoro, Sodiq A. Suharsimi Arikunto Sundariyati, Dwi Syafi'i, Muhammad Zakki Triningsih Wahdah, Siti Yumna, Atikah Nur Aini