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Pengaruh Interaksi Sosial dan Social Support terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Moderasi Fauzia Afriyani; Marlina; John Sihar Manurung; Ikram Yakin; Rena Augia Putrie
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4161

The aim of this research is to analyze the influence of social interaction and social support on employee performance with job satisfaction as moderation. The analysis used in this research is a quantitative approach. The population of this study was employees from several companies totaling 65 people. The data collection techniques used in this research were questionnaires, interviews and literature studies, and the analysis method used Smart PLS software. The findings in this research are that social interaction and social support influence employee performance. Job satisfaction as a moderating variable is able to moderate social interaction and social support on employee performance.

Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Pelanggan dengan Loyalitas Sebagai Moderasi Muhamad Ilham Faozi; Merry Fithriani; John Sihar Manurung; Septa Intiar; Desty Hapsari Kirana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4163

In attracting consumers, business owners try their best to provide everything they can to meet customer satisfaction. Consumer satisfaction is a very important factor to ensure the survival of a company. The goal of a company is to create and retain consumers. In order for a company to develop and get satisfaction from consumers, a company must be able to provide more value to the quality provided to consumers. This research aims to determine the effect of product quality and service quality on customer satisfaction with loyalty as moderation. The current analysis uses a quantitative approach. The population of this research is consumers or customers who have shopped. Samples were taken from this population, and the sample selection for this study was determined by random sampling, resulting in a sample of 150 respondents. The results of this research have found that product quality and service quality influence customer satisfaction. Loyalty as a moderating variable is able to moderate the influence of product quality on customer satisfaction.

Hubungan Antara Kompensasi, Keterlibatan Karyawan, dan Kinerja Organisasi John Sihar Manurung; Muhammad Fatkhurohman Albashori; Putri Hartati; Ahmad Salabi; Latifah
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 11 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i11.5642

The purpose of this study is to determine and analyze the relationship between peace, employee engagement, and organizational performance. This research approach collects data through literature studies, which involve reading literature from various sources including books, journals and reports using qualitative and deductive approaches. The findings in this study are The relationship between peace, employee engagement, and organizational performance is very important in the world of work. Because the desire to be able to increase employee engagement, employees who feel motivated tend to be more committed and involved. Engaged employees are more motivated to work hard in helping to achieve organizational goals, which in turn will improve organizational performance. Therefore, to achieve the best results, a balance is needed between peace, employee engagement, and organizational performance. Because the three elements influence each other in creating a productive and successful work environment.

Pengaruh Interaksi Sosial dan Social Support terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Moderasi Fauzia Afriyani; Marlina; John Sihar Manurung; Ikram Yakin; Rena Augia Putrie
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4161

The aim of this research is to analyze the influence of social interaction and social support on employee performance with job satisfaction as moderation. The analysis used in this research is a quantitative approach. The population of this study was employees from several companies totaling 65 people. The data collection techniques used in this research were questionnaires, interviews and literature studies, and the analysis method used Smart PLS software. The findings in this research are that social interaction and social support influence employee performance. Job satisfaction as a moderating variable is able to moderate social interaction and social support on employee performance.

Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Pelanggan dengan Loyalitas Sebagai Moderasi Muhamad Ilham Faozi; Merry Fithriani; John Sihar Manurung; Septa Intiar; Desty Hapsari Kirana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4163

In attracting consumers, business owners try their best to provide everything they can to meet customer satisfaction. Consumer satisfaction is a very important factor to ensure the survival of a company. The goal of a company is to create and retain consumers. In order for a company to develop and get satisfaction from consumers, a company must be able to provide more value to the quality provided to consumers. This research aims to determine the effect of product quality and service quality on customer satisfaction with loyalty as moderation. The current analysis uses a quantitative approach. The population of this research is consumers or customers who have shopped. Samples were taken from this population, and the sample selection for this study was determined by random sampling, resulting in a sample of 150 respondents. The results of this research have found that product quality and service quality influence customer satisfaction. Loyalty as a moderating variable is able to moderate the influence of product quality on customer satisfaction.

Hubungan Antara Kompensasi, Keterlibatan Karyawan, dan Kinerja Organisasi John Sihar Manurung; Muhammad Fatkhurohman Albashori; Putri Hartati; Ahmad Salabi; Latifah
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 11 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i11.5642

The purpose of this study is to determine and analyze the relationship between peace, employee engagement, and organizational performance. This research approach collects data through literature studies, which involve reading literature from various sources including books, journals and reports using qualitative and deductive approaches. The findings in this study are The relationship between peace, employee engagement, and organizational performance is very important in the world of work. Because the desire to be able to increase employee engagement, employees who feel motivated tend to be more committed and involved. Engaged employees are more motivated to work hard in helping to achieve organizational goals, which in turn will improve organizational performance. Therefore, to achieve the best results, a balance is needed between peace, employee engagement, and organizational performance. Because the three elements influence each other in creating a productive and successful work environment.

PENGARUH MEDIA SOSIAL DAN DAYA TARIK EVENT TERHADAP KEPUTUSAN BERKUNJUNG PADA CLEO FESTIVAL KULINER DI KOTA MEDAN Hastami, Cut Ella Fadilla; John Sihar Manurung
Jurnal Manajemen dan Dinamika Bisnis (JMDB) Vol. 4 No. 2 (2025): JMDB (Jurnal Manajemen dan Dinamika Bisnis)
Publisher : Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar

Cleo Festival Kuliner Medan 2025 merupakan salah satu acara hiburan populer yang menggabungkan pengalaman kuliner dengan pertunjukan musik. Festival berskala besar ini berhasil menarik perhatian masyarakat melalui berbagai tenant kuliner dan penampilan artis terkenal. Namun, hasil observasi lapangan menunjukkan adanya keluhan terkait ketidakjelasan informasi di media sosial, yang menekankan pentingnya peran media sosial dan daya tarik event dalam memengaruhi keputusan pengunjung untuk hadir. Penelitian ini bertujuan untuk menganalisis pengaruh media sosial dan daya tarik event terhadap keputusan pengunjung menghadiri Cleo Festival Kuliner Medan 2025. Dengan menggunakan pendekatan kuantitatif dan metode survei, kuesioner dibagikan kepada 96 responden berusia 17–35 tahun yang telah menghadiri acara tersebut. Data dianalisis menggunakan regresi linier berganda dengan bantuan SPSS versi 26. Hasil penelitian menunjukkan bahwa media sosial dan daya tarik event berpengaruh positif dan signifikan, baik secara parsial maupun simultan, terhadap keputusan berkunjung, dengan nilai R² sebesar 0,840, yang berarti 84% keputusan dipengaruhi oleh kedua faktor tersebut. Kata Kunci: Media Sosial; Daya Tarik Event;Keputusan Berkunjung

The Role of Youth Innovation and Collaboration in Driving National Economic Growth Towards Golden Indonesia 2045: A Legal Perspective Amrin; Yessi Kurnia Arjani Manik; Ahmad Kholil; John Sihar Manurung; Rismawati; Rizal Agus; Ishma Amelia
Solo International Collaboration and Publication of Social Sciences and Humanities Vol. 3 No. 03 (2025): Solo International Collaboration and Publication of Social Sciences and Humani
Publisher : Walidem Institute and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61455/sicopus.v3i03.352

Objective: This study aims to analyze the strategic role of youth in driving national economic growth through innovation and cross-sector collaboration, and to examine the relevance and effectiveness of legal policies that support this role in the context of achieving the vision of Golden Indonesia 2045. Theoretical framework: This study uses an interdisciplinary approach that combines the theories of youth empowerment, innovation-driven economy, and the legal framework of national development. This approach strengthens the understanding of how national regulations, such as Law No. 40 of 2009 concerning Youth and Presidential Regulation No. 18 of 2020 concerning RPJMN 2020–2024, support the role of youth in economic growth. Literature review: Youth Innovation in Economic Development, Cross-Sector Collaboration by Youth, Legal Basis for Youth Empowerment. Methods: This study uses a descriptive qualitative method, literature study, and policy analysis techniques. Data sources were obtained from national legal documents, academic journals, BAPPENAS policy reports, and relevant youth innovation case studies. The analysis technique was carried out through the stages of data reduction, thematic categorization, and normative interpretation. Results: The study indicate that youth have great potential to create digital innovation, social entrepreneurship, and creative economy that have a direct impact on national economic growth. However, the implementation of legal policies that support youth innovation still faces challenges in terms of institutional synergy, legal assistance, and access to capital. Implications: These findings provide implications that policy reform and strengthening of youth-friendly legal governance need to be a strategic priority for the government to achieve the goal of Indonesia Emas 2045. The synergy between vocational education, the business world, and legal institutions is the key to successful cross-sector collaboration. Novelty: The uniqueness of this study lies in the integration of strategic analysis of youth innovation and legal approaches in one systematic framework, as well as an emphasis on the importance of legal, social, and economic collaboration in long-term development based on the youth generation.

PENGARUH DIGITAL COMPLAINT HANDLING TERHADAP KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN: STUDI PADA PT PLN (PERSERO) ULP HELVETIA Siagian, Desmon Gunadi; Sirait, Katrin Jenny; Haro, Jamardua; Tarigan, Jenny Sari; Manurung, John Sihar
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.18613

Digital transformation in customer complaint handling has become a strategic necessity for public service providers, including PT PLN (Persero). This study aims to examine the effect of Digital Complaint Handling on Service Quality and Customer Satisfaction, as well as to analyze the mediating role of Service Quality among customers of PLN ULP Helvetia. A quantitative approach was employed using PLS-SEM analysis on 150 respondents who had utilized the Chempion Mobile application. The results indicate that Digital Complaint Handling significantly influences Service Quality (β = 0.78) and Customer Satisfaction (β = 0.31). Furthermore, Service Quality significantly affects Customer Satisfaction (β = 0.62). The mediation analysis reveals that Service Quality partially mediates the relationship between Digital Complaint Handling and Customer Satisfaction, with an indirect effect of 0.484 and a VAF value of 61%. These findings confirm that the success of digital service initiatives is determined not only by technological implementation but also by the extent to which they improve overall service quality. The study suggests that optimizing digital service features and strengthening service quality dimensions are crucial strategies for enhancing customer satisfaction.

Pengaruh Lingkungan Kerja dan Motivasi Kerja terhadap Kinerja Karyawan di PT Pelindo Multi Terminal Belawan Regina Felisita Goretta Napitu; John Sihar Manurung; Anggiat Parlindungan; Dewi Comala Sari
Jurnal Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 2 (2025): Agustus : Jurnal Manajemen, Bisnis dan Kewirausahaan (JUMBIKU)
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jumbiku.v5i2.5870

This study aims to analyze the influence of work environment and work motivation on employee performance at PT Pelindo Multi Terminal Belawan. The research employed a descriptive quantitative method with a survey approach. The sampling technique used was stratified probability sampling, involving 67 permanent employees of PT Pelindo Multi Terminal Belawan as respondents. Data were collected through field observations and structured questionnaires, then analyzed using multiple linear regression with the assistance of SPSS version 15 software. The classical assumption tests indicated that the data met the required conditions for further analysis. The results of the study showed that the work environment has a positive and significant effect on employee performance (Sig. 0.000 < 0.05). Meanwhile, work motivation has a positive but not significant effect on performance (Sig. 0.072 > 0.05). Simultaneously, the F-test results proved that the work environment and work motivation together have a significant effect on employee performance (Sig. 0.000 < 0.05). The contribution of these two variables to employee performance was 46.8% (Adjusted R Square), while the remaining 53.2% was explained by other factors not included in this study. The conclusion of this research is that the work environment is a vital factor that must be maintained and improved by the company to ensure optimal employee performance. Although work motivation did not show a significant influence, it still requires improvement, particularly in aspects such as career development, recognition, and a fair reward–punishment system. These findings are expected to provide valuable input for the management of PT Pelindo Multi Terminal Belawan in formulating strategic policies to enhance sustainable employee performance.

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